Customer did not leave a comment.
Chris J
Customer Reviews for Phila Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice, down to earth, friendly people.
Guy GNo one was able to check me in. I had to call someone who didn't answer who called back about 45 minutes later. I wasted an hour trying to pick up the trailer that was dirty. It was done over the phone.
LESLIE FI found a drop off location that was more convenient and the app would not let me switch. The location was not showing as an option to choose which was extremely odd (Global Pawn and Storage Lenoir City TN). I ended up having to drive another 20 minutes to drop off at Phila Market which was fine just not convenient. Note that Phila Market is completely self serve, although that have a lot of inventory.
THOMAS WVery quick and easy
OSCAR WHad trouble using the return app The store clerk was very helpful helping with my return..
Donald SOne trailer light did not work. Be sure to check lights on equipment.
Marty CGentlenan told me to unhook the trailer myself after vaguely telling me where to park it. He did not want to touch it at all. I found that odd that I had to I do it all myself.
REYNOLD PNote the truck’s check engine light came on during my rental. The owner was nice but I didn’t appreciate having to disconnect the trailer from the truck.
THOMAS WGet this fine man some help. His place is very busy and pretty much a ‘one-man show. Doing the best he can. 👍
Dennis HShannon took care of my needs and was very helpful and friendly. Highly recommend.
Thomas SOffer help in locating the trailer and assist in hooking the trailer up.
Jamie MWorst experience I could have! Won’t rent agine
Bryce LQuick and easy
KATHY BI was happy with all of the service with people at both locations The equipment did a great job
Blanche KQuick and easy
Kathy BQuick and easy
Kathy BThey were very nice and helpful. Great customer service.
Anna LYoung lady was very nice and helpful. This place is easy to unload and drop Uhaul trailer off.
Anita WTERRIBLE
Jasaun wPickup experience was poor. Location has equipment in a field you have to drive thru not knowing if you will get stuck. There was trash and glass beer bottles laying everywhere had to remove before I could reach the equipment. The people at this location would not help with attaching the equipment to my vehicle.
Tim PMore training of staff to finalize the documents. Otherwise, great service.
JOSEPH GSee above comment...
William SThe truck about beat us to death and only got to rent it for half a day and paid full price
melissa hEasy drop off & great hours
Vikki FSuper nice good service
Harrell JTrain ALL of your UHaul locations better customer service...
David FI need a copy of the final bill with adjustment as we had less than 4 hours
kenneth aVery kind and courageous at the drop off.
James BChains were unusable tie down straps in bad condition
jerry bAlthough there is only one employee, both the pick up and drop off were as efficient as possible.
Greg CWith this location you have to wait for customers buying groceries and miscellaneous things. The part I was very frustrated with is that there was no one to help you hook up the trailer. Luckily, I have my boyfriend with me, but I won’t be by myself the next time I pick up one and it’s too heavy for me to lift. They did not know if it was hooked up correctly or there was a place where it said leave down to Tow if that was done correctly. I am renting a trailer from this location on 4 April. When I asked about someone to help me lift it so I could hook it up to my car. They said will have to wait for a customer that might be willing to help. I did not feel this was appropriate. What if nobody comes by and wants to help me hook it up. I’m guessing this is not standard. At least I hope not.
Deborah HI had to hook my own trailer up by myself which was behind a heavy car tow. Moved that ought the way to get to my trailer.
AARON HVery easy to use. Friendly and courteous staff. Would definitely recommend
DANIEL BThe truck I used had a leak somewhere near the upper front. A number of my boxes had water.
Kimberly LThere was no one there to help hook the trailer up. Was Just the lady in the convenience store. I was there by myself and it was very difficult to hook the trailer up, because the trailers were in high grassy area and the wheels were buried down in the grass making it very hard to lift and to maneuver the tongue and hook to hitch. I had to check the brake lights and turn signals worked by backing to a window and looking at the reflection in the window. The lady did come out and take a picture of the trailer after I drove it up to the door.
Patrick PNothing. The employees were friendly and promptly took care of all my needs.
Michael LMake sure the trucks are all checked the First one I rented when I got back to move we opened the door and Roach bugs went everywhere we shut the door and made another trip to where rented from. They said they we sorry and I got another truck. I thought the price was redicolus. I just moved @10 mile! No across the state or country! That is crazy! Never again!!!
James CIn spite of making reservation line insteank throuth site. It wa a waste of time had to fo all over again at site who could not correct midyakes put in onlin reservation. Plust the site was hard to find
Bobbie MThe facility was nice people were friendly and made sure everything was ok with dropping trailer at their location especially since I was supposed to leave it elsewhere and they had no room
DOUGLAS HThis was the third location. The first two jumped into action so quick to turn me away I didn’t give Phila Market the opportunity to turn me away dropped it off snagged my pictures and left. Paradise wine and spirits, and Stop and shop you are worthless pieces of shit and represent everything wrong with our country.
Thomas TEverything was great.
Jeremy MEasy return
John HHave personal there that knows what to do to get me out the door as scheduled.
Melvin FThe uhaul smelled so strongly of smoke that we had to drive the whole way with the windows down. The back smelled so strongly of cat pee that we had to let it air out for 5 hours before loading. We ordered for pickup a month in advance at one location, and the day before pickup I was told I had to pick up from a different location that was 30 minutes away.
Andrew CWent to a different location where we initially reserved. They didn’t have our rental. Sent somewhere 40m in opposite direction of where we needed to be. Got there and they didn’t have a hitch that we also had reserved so had to go to auto store and buy a hitch.
Emilee Nwe had just traveled 500 miles arrived at 8pm and the right rear brake and turn signal did not work on the 6x12 trailer and we had to take it on a very busy interstate at night and was super nervous about changing lanes, so this was a hassle for the whole journey back to IL
Michael BCables were broke on roll up door, trailer would not stay locked down, brakes on truck we’re had, no fuel in truck when picked up ( 15 miles to empty) cab of truck was dirty, cup holder were broke, dollys and moving blankets were not in truck.
Orion PI am very unhappy was switched locations and had no assistance. Was told I would have a 50 credit Wich I have not received.
Frank EBest customer service ever
Margaret GWe dropped off the truck after hours after talking with someone at the location. It was super easy.
Bryce MVery courteous and professional
Deborah MThe 5X9 utility trailer was in very good condition complete with working lights. The trailer was well designed, had a corrugated sheet metal floor, and was very sturdy. The only fault was the lack of a tongue jack. The renal staff were friendly and helpful. I highly recommend this trailer for moving landscaping materials.
Cliff HNothing they helped so much. Great staff. Great owner s.
clifford bThe gas station pick-up location only had one 26 foot truck and one 20 foot truck. I was told I did not have a reservation at all upon arriving. Then the guy handed the keys to his lady coworker and asked her to make sure it would start. He told me that the one truck was not the one I was supposed to get and the one that I was showed up as not turned in and that it had issues working. They tried to figure out how to fix the reservation and had to call a guy named Mike. I waited between 45 minutes to an hour to get the truck. Inside the location had two fly paper strips full of flies. They were nice
Tracy B