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DEBBIE S.
Customer Reviews for Phillip Morris Auto Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Robert W.Great staff
ROBERT B.Everyone was nice and very helpful.
Shanaka T.Selected checkout using mobile but the app did not work as intended. I had to go in the office to complete transaction, thankfully it was during business hours. The staff was very accommodating. The truck, although clean, has seen better days. I would not have been comfortable going a long distance in this truck - needs replaced.
James O.Very unprofessional! Acted like we were bothering him!
Desiree S.Kind and the process did not take long. They were helpful in hooking up.
Lynn A.The turn in process was very quick and easy. Everyone was very helpful and nice.
Tammy F.truck was not clean at all and fuel was very low that barely made it to a gas station
Mahmoud E.Nothing. Everything was great!
Leslie M.no hablan mucho español pero esta bien el local
Giovanny U.He didn't have printer paper for the contract, so he emailed it which is ok, but a paper copy would be nicer.
adam C.Easy check in process . Friendly service .
Kerstin C.This is a dependable and experienced location. Very helpful , great to work with , they know what renters need and make pick up easy. Strongly recommend this U Haul location.
SCOTT M.Virtual drop-off after hours, so no interaction with staff but easy to find. Directions in drop box about going to website first to complete check-in before dropping keys probably saved me from a major headache.
Scott B.Great people to do business with
Alan T.More trucks in my city had to go to next city to get one
Jeremy P.stupid as this may be.....they charged me 28cents for going 0.7 miles over the limit....thats a uhaul thing not their fault but absurd to say the least......still overall an excellent experience and we will use uhaul again.
SAMUEL S.The personal were super friendly and helpful
JACKIE L.This location gets busy so processing can take more time than anticipated. This can put someone who has n afternoon pickup in a time crunch if they have to hit a weigh station before they close.
Dominic S.Great service. Very helpful with the drop off process.
Michael C.There was no blankets or a dolly in the truck that was reserved for us. We tried to speak to an agent at UHaul about this and waited over 58 minutes on the phone - with no results, not getting to speak to a representative. Very, very disappointed. However, we WERE charged for the missing equipment and still not a single agent has returned our call. I guess we need to file a fraudulent charge with the credit card company.
Michael B.This place of business was not the best UHaul I've used but was adequate.
Julius N.Dropped it off at night, but was taken care of the next day. Location is real easy to get to and drop things off.
Johnathon L.Dropped off vehicle after hours same day as pickup so I really cant rate the face to face. I tried to use the uhaul app to do the virtual drop off but I had technical problems with the app where it wouldn't proceed past the part of "cant find your location", I know my iphone settings were on because other apps new my location. I put keys in drop box and called uhaul. Not much room to park with another 26' there.
JOHN K.We did get all the equipment that we asked for... but I did not find that the ppl working were very helpful for someone who has never rented before. For example, rather than just print something and have someone sign it, explain what they are signing (i.e. - what a rental contract is) or if you ask for a family member, tell them why (I.e. - emergency contact). I just felt a little lost going in there and didn't think they were being very helpful. At the end of it, I did awkwardly get everything I rented, even though I had no idea how pricing worked when I left.
Alyssa S.The furniture dolly I rented was not provided, despite an old picture showing a furniture dolly in the back of the truck. The picture appeared to be from a completely different location
Kevin M.Despite arriving 20 mins before my reservation time, I waited for 2 entire hours for someone to assist me at this location. I was told no one could give me the keys because “the guy who does U-Haul was at lunchâ€. Upon his arrival, he scrambled for 10+ mins claiming he couldn't find my reservation or even a truck for me... Even though my reservation on my phone clearly showed the reservation number and the number to the truck out front that I had reserved. More minutes passed and eventually he “located†the reservation and key. No apology for wasting my time or the inconvenience he caused. I'd tie a trailer to my bicycle and peddle 60 miles before I ever went here again... I contacted online customer service and was given credit for the both the terrible service and the time they wasted as they were on the phone with me nearly the entire time..
Corey L.The people at the location were very nice. The van could've been a cleaned a lot better but besides that all went well.
Jacqueline J.The cab had a sticky floor and dirt when I picked up the truck. The location was closed so I was picking up the truck with the phone/online version. Since Uhaul's entire system was down and there was no emergency number it was almost impossible to get the truck. Thanks to being in a small home town I was able to track down the business owner, but it was a hassle for all involved.
JENNIFER M.The cab was dirty and the back of the truck had sand in it, but the guy was really nice.
MALLORY S.