Customer Reviews for Phillip Morris Auto Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Phillip Morris Auto Service Center

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James E. on

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Parking was kind of tight. Not sure what can be done, but drop off was easy.

Adam W. on

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Didn’t check in my trailer when I dropped it off and took a hour of phone calls to resolve. After it was checked in I spent another 30 minutes removing a late fee I shouldn’t have been charged with.

Brandi H. on

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Meagan T. on

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Thomasina H. on

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Roy W. on

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Serene J. on

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Michael M. on

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It was closed. Loved the automated drop-off app! Not sure how “safe” the drop-off location is. Secure, gated area was closed. Didn’t appear to be security cameras.

Rachel H. on

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Excellent service. Friendly & knowledgeable staff. We will definitely use again. Quick check out (we Reserved online). Quick return, no hassles.

John S. on

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We asked for an appliance Dolly and were Told we had one...but when we picked up the truck it was not there. we had to buy one for Over $140 at Lowes..Perhaps UHAL would like to buy this back from us so others can use it?

Kelly M. on

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Check all lights on tralier

Hank L. on

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Very friendly owner.

Ka-Jong M. on

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Scott S. on

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DORENE S. on

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Dropped off truck at 8 pm. Called @ 8:30 am next morning manager not there yet but associate on duty was polite. Called back at 11 am manager still not on site and no email verifying truck drop off or truck condition.

Sean J. on

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Very easy drop off. Just pulled in gave them the keys. No backing or parking in a congested area. They handled it.

Jose R. on

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Marc M. on

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After turning in the vehicle 3 days early I realized we had forgotten to weigh the empty vehicle. After calling to see if we could work out a way to get the empty weight the employee was unhelpful in assisting me work to achieve this without completely rerenting the vehicle again. After spending well over $1,000 for a rental and turning in the vehicle 3 days early I would have hoped for a little better customer service.

Jared M. on

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Very nice and took me less then 5 minutes to turn the trailer in. Awesome experience.

Tommy W. on

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Crowded

Robert R. on

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Ana H. on

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Lee P. on

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I got there and the place was closed and then he finally came to the door and said he was about to leave I just don't think I'll do business with uhaul again

darryl S. on

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Even with online check-in there was still an issue with payment. Took several minutes to find where payment had already been made.

Brad B. on

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Richard B. on

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Repave parking area! Many potholes!

Andrew M. on

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JAMES C. on

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Ryan T. on

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The location was a little hard to get into and out of. I had to back a 15'truck out into a busy road to get out. Then had to drop my key in the drop box because the location was closed when the hours say they should be open. Then was charged more than what was on contract