Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy transaction, pick up and drop off. Done deal.
Erin M
Rating:
4.0
This company is respectable and will be Safe to trust.
KAREN C
Rating:
5.0
Customer did not leave a comment.
TYLER J
Rating:
5.0
Customer did not leave a comment.
STEVEN F
Rating:
5.0
Customer did not leave a comment.
Helen R
Rating:
5.0
Very friendly and helpful, drop off was easy. It was great to connect to people in my new location.
ROBERT S
Rating:
5.0
Everyone at each location was great!! I have written out a review concerning the entire rental from start to finish. The only exception to the five star rating is your scheduling department which I would give a negative 10, if it was possible!! Adjustments and corrections needs to addressed with the scheduling department either in it’s management personnel or the computer server which Uhaul uses. There was no reason or excuse for adding 2 hours to my drive along with the extra stress for renting a truck!!
Nigel H
Rating:
3.0
Customer did not leave a comment.
JOHN Y
Rating:
5.0
Actual drop off with drop box was well documented . Thank you
EILEEN M
Rating:
5.0
Customer did not leave a comment.
Robert E
Rating:
5.0
Customer did not leave a comment.
Giancarlo E
Rating:
2.0
Customer did not leave a comment.
Jay T
Rating:
5.0
Customer did not leave a comment.
Jon S
Rating:
1.0
Embarrassing!!!
HAYDEN K
Rating:
2.0
The location was pretty cluttered and dirty. The truck was not clean so the employees had to sweep it out prior to giving it to me. The truck also did not drive smoothly. Very bumpy on the roads.
Celiena S
Rating:
5.0
Always accommodating and friendly
Jamie B
Rating:
3.0
The office was a mess and the outside parking areas were in poor condition. It gave a bad impression of U-Haul. The staff was cordial.
Stephen H
Rating:
1.0
Don't screw up dates! If you do be honest an admit it , and at the very least give a refund!!! Rent a clean truck with good maintenance!!
Russell H
Rating:
5.0
Customer did not leave a comment.
Najair J
Rating:
5.0
Customer did not leave a comment.
William G
Rating:
5.0
Customer did not leave a comment.
Steven D
Rating:
5.0
Everything went exceptionally well. No issues whatsoever.
Dain H
Rating:
5.0
Customer did not leave a comment.
GEORGE A
Rating:
5.0
I can’t think of anything at this moment. I was very pleased with the service!
JEFFREY B
Rating:
5.0
Customer did not leave a comment.
Isaac S
Rating:
5.0
Very quick check in and I was off in 10 min with my trailer.
Jason R
Rating:
3.0
Everything was good after finally getting them to answer the phone
Doug E
Rating:
3.0
Customer did not leave a comment.
Jake B
Rating:
1.0
The man who we turned the keys over to was very rude. We ask him if there was anything we needed to do. He rudely said just give me the key and rolled his eyes. Would never want anyone I knew have to deal with this rude man.
Ramond L
Rating:
3.0
The wheel fell off of my trailer leading to damage on my items
Joseph I
Rating:
3.0
After hours drop off
Ronald N
Rating:
5.0
Customer did not leave a comment.
DEBBIE S
Rating:
4.0
Customer did not leave a comment.
Leone R
Rating:
5.0
none
Robert W
Rating:
5.0
Great staff
ROBERT B
Rating:
5.0
Customer did not leave a comment.
Cecelia T
Rating:
4.0
Customer did not leave a comment.
Nathan R
Rating:
3.0
Customer did not leave a comment.
Josh B
Rating:
5.0
Customer did not leave a comment.
Doyle L
Rating:
5.0
Customer did not leave a comment.
PHILLIP I
Rating:
5.0
Customer did not leave a comment.
Shea W
Rating:
5.0
Everyone was nice and very helpful.
Shanaka T
Rating:
4.0
Customer did not leave a comment.
RYAN H
Rating:
4.0
Customer did not leave a comment.
Robert H
Rating:
5.0
Customer did not leave a comment.
gladys d
Rating:
5.0
Selected checkout using mobile but the app did not work as intended. I had to go in the office to complete transaction, thankfully it was during business hours. The staff was very accommodating.
The truck, although clean, has seen better days. I would not have been comfortable going a long distance in this truck - needs replaced.
James O
Rating:
3.0
Customer did not leave a comment.
Jacob M
Rating:
5.0
Customer did not leave a comment.
Tyler M
Rating:
5.0
Customer did not leave a comment.
Manuel J
Rating:
1.0
Very unprofessional! Acted like we were bothering him!
Desiree S
Rating:
5.0
Customer did not leave a comment.
John W
Rating:
5.0
Kind and the process did not take long.
They were helpful in hooking up.
Lynn A
Rating:
5.0
Customer did not leave a comment.
Constance C
Rating:
5.0
The turn in process was very quick and easy. Everyone was very helpful and nice.
Tammy F
Rating:
3.0
truck was not clean at all and fuel was very low that barely made it to a gas station
Mahmoud E
Rating:
5.0
Nothing. Everything was great!
Leslie M
Rating:
5.0
Customer did not leave a comment.
Jacob W
Rating:
4.0
no hablan mucho español pero esta bien el local
Giovanny U
Rating:
5.0
Customer did not leave a comment.
John Z
Rating:
5.0
Customer did not leave a comment.
Lunnie B
Rating:
2.0
Customer did not leave a comment.
Ethan S
Rating:
4.0
He didn't have printer paper for the contract, so he emailed it which is ok, but a paper copy would be nicer.
adam c
Rating:
5.0
Easy check in process . Friendly service .
Kerstin C
Rating:
5.0
This is a dependable and experienced location. Very helpful , great to work with , they know what renters need and make pick up easy. Strongly recommend this U Haul location.
SCOTT M
Rating:
5.0
Customer did not leave a comment.
cass b
Rating:
5.0
Customer did not leave a comment.
Mystie G
Rating:
5.0
Customer did not leave a comment.
Lisa B
Rating:
4.0
Customer did not leave a comment.
Hank L
Rating:
5.0
Customer did not leave a comment.
David B
Rating:
4.0
Virtual drop-off after hours, so no interaction with staff but easy to find. Directions in drop box about going to website first to complete check-in before dropping keys probably saved me from a major headache.
Scott B
Rating:
5.0
Great people to do business with
Alan T
Rating:
5.0
Customer did not leave a comment.
DEMETRIS S
Rating:
4.0
More trucks in my city had to go to next city to get one
Jeremy P
Rating:
5.0
Customer did not leave a comment.
janice j
Rating:
5.0
Customer did not leave a comment.
Helen R
Rating:
5.0
Customer did not leave a comment.
John G
Rating:
1.0
Customer did not leave a comment.
Fredrick S
Rating:
3.0
Customer did not leave a comment.
Travis D
Rating:
4.0
Customer did not leave a comment.
Teaghan S
Rating:
4.0
Customer did not leave a comment.
Alexander L
Rating:
4.0
Customer did not leave a comment.
Christy K
Rating:
3.0
Customer did not leave a comment.
Carol D
Rating:
4.0
Customer did not leave a comment.
Greg G
Rating:
5.0
Customer did not leave a comment.
Bryan K
Rating:
5.0
Customer did not leave a comment.
Bryan K
Rating:
5.0
Customer did not leave a comment.
Krysta O
Rating:
5.0
Customer did not leave a comment.
Len S
Rating:
3.0
Customer did not leave a comment.
Nathan G
Rating:
5.0
stupid as this may be.....they charged me 28cents for going 0.7 miles over the limit....thats a uhaul thing not their fault but absurd to say the least......still overall an excellent experience and we will use uhaul again.