Customer Reviews for Phillip Morris Auto Service Center

The owner was very polite. The whole process was painless. We had a reservation and it took him no time to look up our information. Once he got our info and we were driving away within 10 minutes. If you need a uhaul in the enterprise area I highly recommend.

Good folks to dal with. Will use them again.

no improvements necessary!

I have always used U-haul for my moves and have never been disappointed, but I was this time. I had reserved 5 dozen moving pads ( the amount recommended by your website). When I went to get my truck, there were no pads. The dealer told me to try another dealer in town - again, no pads. He recommended a dealer in a city about 25 miles away. I called your 800 number and after a 15 min. hold got a representative who was going to message dealers nearby and "one should call you back about the pads." Needless to say, no one ever called. Not what I was expecting from you company.

I was supposed to have a utility dolly. I had reserved one because i had to move a refrigerator. When I got there the guy said he didn't have any more. I will have to make a second trip with a different truck to move it since I wasn't able to before.

Trailer was old and worn. 2 of the tires were heavily worn with flat spots and pulled horribly. Made an 1100 mile trip very miserable

Continue to have friendly and courtesy employees.

Nothing. Job well Done!!!.

Very friendly,and everything was clean and working perfectly

The oil wasn't checked before I picked up the truck. I asked the person who rented me the truck if I needed to check the oil and he said no I didn't! Now, when I arrived at 0900, there were two men sitting in the office doing nothing when I arrived. This was a large mechanical garage for a business as well as a Uhaul facility. One hundred fifty miles down the road, I decided to check the oil and sure enough it was at least a quart low and very dirty! To make a long story short., I ended up purchasing 3 quarts of oil during this trip and adding at different times. I guess the customer has to do the Uhaul services while they at that business didn't seem to enthusiastic about quality!

Picked up uhaul on Tuesday and told the rep that we needed it through Friday. Later, we realized that he only gave us through Thursday and we were facing late turn in penalty fees. We were also unaware of mileage restrictions. I recognize that i signed the contract without taking notice of the details. That is a lesson for me in the future. We had just come from a funeral and were busy trying to move furniture from the deceased's home. He wasn't very helpful when we called him to try and fix the contract to what we had asked for in his office.

He helped me park it, very kind, nice and very professional.keep up the great service. Highly recommend this site.

I want to buy one of these car trailers

This Uhaul site is primarily a mechanic shop.

The staff was very friendly and helpful. They sent emails and updates before and after pickup date. The trail was very clean and it did hold more household things than we ever thought it would. We would recommend U-Haul moving to anyone.

Parking was kind of tight. Not sure what can be done, but drop off was easy.

Didn't check in my trailer when I dropped it off and took a hour of phone calls to resolve. After it was checked in I spent another 30 minutes removing a late fee I shouldn't have been charged with.

It was closed. Loved the automated drop-off app! Not sure how “safe” the drop-off location is. Secure, gated area was closed. Didn't appear to be security cameras.

Excellent service. Friendly & knowledgeable staff. We will definitely use again. Quick check out (we Reserved online). Quick return, no hassles.

We asked for an appliance Dolly and were Told we had one...but when we picked up the truck it was not there. we had to buy one for Over $140 at Lowes..Perhaps UHAL would like to buy this back from us so others can use it?

Check all lights on tralier

Very friendly owner.

Dropped off truck at 8 pm. Called @ 8:30 am next morning manager not there yet but associate on duty was polite. Called back at 11 am manager still not on site and no email verifying truck drop off or truck condition.

Very easy drop off. Just pulled in gave them the keys. No backing or parking in a congested area. They handled it.

After turning in the vehicle 3 days early I realized we had forgotten to weigh the empty vehicle. After calling to see if we could work out a way to get the empty weight the employee was unhelpful in assisting me work to achieve this without completely rerenting the vehicle again. After spending well over $1,000 for a rental and turning in the vehicle 3 days early I would have hoped for a little better customer service.

Very nice and took me less then 5 minutes to turn the trailer in. Awesome experience.

Crowded

I got there and the place was closed and then he finally came to the door and said he was about to leave I just don't think I'll do business with uhaul again

Even with online check-in there was still an issue with payment. Took several minutes to find where payment had already been made.

Repave parking area! Many potholes!

The location was a little hard to get into and out of. I had to back a 15'truck out into a busy road to get out. Then had to drop my key in the drop box because the location was closed when the hours say they should be open. Then was charged more than what was on contract

Mr Morris is a nice, friendly man with good people skills, he also knows what he is doing. I will use him again.

Facility environment is 99% maintenance shop with the same for the atmosphere. Not comparable to typical U-haul locations. I would recommend a guy to the location, but definitely not a female.

I had to clean the windshield inside and out

Phillip is the greatest. Helpful. Informative. Professional.

Nothing, customer service was excellent, and even when my vehicle had a hiccup, they were understanding and gave advice on what to do.

Have a answering machine for when someone is unavailable.

Charged twice dropping off and picking up with no explanation

The young lady at the return facility was so rude and was not going to let me return the car transport and we also went to three different facilities that would not take the return. This was in Huntsville, Alabama

I shouldn't have to contact uhaul customer care to retrieve a trailer I already reserved. The owner didn't want me to use it because he said someone else already said they wanted to use it, but they never reserved it. But in the end, the owner did set me up with what I needed. Overall though, it was a pitiful experience.