Despite arriving 20 mins before my reservation time, I waited for 2 entire hours for someone to assist me at this location. I was told no one could give me the keys because â€œthe guy who does U-Haul was at lunchâ€. Upon his arrival, he scrambled for 10+ mins claiming he couldn't find my reservation or even a truck for me... Even though my reservation on my phone clearly showed the reservation number and the number to the truck out front that I had reserved. More minutes passed and eventually he â€œlocatedâ€ the reservation and key. No apology for wasting my time or the inconvenience he caused. I'd tie a trailer to my bicycle and peddle 60 miles before I ever went here again... I contacted online customer service and was given credit for the both the terrible service and the time they wasted as they were on the phone with me nearly the entire time..Corey L.
Moving Truck Rental in Enterprise, AL at Phillip Morris Auto Service Center
(U-Haul Neighborhood Dealer)
Enterprise, AL 36330
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 8 am - 12 pm
- Sun: Closed
Special Operating Hours
- 7/5/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Enterprise, AL 36330
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The people at the location were very nice. The van could've been a cleaned a lot better but besides that all went well.Jacqueline J.
The cab had a sticky floor and dirt when I picked up the truck. The location was closed so I was picking up the truck with the phone/online version. Since Uhaul's entire system was down and there was no emergency number it was almost impossible to get the truck. Thanks to being in a small home town I was able to track down the business owner, but it was a hassle for all involved.JENNIFER M.
The cab was dirty and the back of the truck had sand in it, but the guy was really nice.MALLORY S.
Parking lot nice and big and easy to park the truck, they were closed so I did the online return and dropped the key into the drop box.Steve D.
I had a dolly in my reservation and when I went to pick up was told they didn't have one and to go to this other uhaul and get one. Well when your moving and pulling a trailer that is a very poor solution. The actual place itself was not the cleanest and they didn't wear a mask or try to attain to any social distancing rules. This was not a good experience at all.TARA C.
The owner was very polite. The whole process was painless. We had a reservation and it took him no time to look up our information. Once he got our info and we were driving away within 10 minutes. If you need a uhaul in the enterprise area I highly recommend.Chasity G.
Good folks to dal with. Will use them again.DANIEL R.
no improvements necessary!DANIEL R.
I have always used U-haul for my moves and have never been disappointed, but I was this time. I had reserved 5 dozen moving pads ( the amount recommended by your website). When I went to get my truck, there were no pads. The dealer told me to try another dealer in town - again, no pads. He recommended a dealer in a city about 25 miles away. I called your 800 number and after a 15 min. hold got a representative who was going to message dealers nearby and "one should call you back about the pads." Needless to say, no one ever called. Not what I was expecting from you company.John D.
I was supposed to have a utility dolly. I had reserved one because i had to move a refrigerator. When I got there the guy said he didn't have any more. I will have to make a second trip with a different truck to move it since I wasn't able to before.Jennifer H.
Trailer was old and worn. 2 of the tires were heavily worn with flat spots and pulled horribly. Made an 1100 mile trip very miserableKenneth H.
Continue to have friendly and courtesy employees.Billy P.
Nothing. Job well Done!!!.MARK T C.
Very friendly,and everything was clean and working perfectlyWayne F.
The oil wasn't checked before I picked up the truck. I asked the person who rented me the truck if I needed to check the oil and he said no I didn't! Now, when I arrived at 0900, there were two men sitting in the office doing nothing when I arrived. This was a large mechanical garage for a business as well as a Uhaul facility. One hundred fifty miles down the road, I decided to check the oil and sure enough it was at least a quart low and very dirty! To make a long story short., I ended up purchasing 3 quarts of oil during this trip and adding at different times. I guess the customer has to do the Uhaul services while they at that business didn't seem to enthusiastic about quality!Raymond C.
Picked up uhaul on Tuesday and told the rep that we needed it through Friday. Later, we realized that he only gave us through Thursday and we were facing late turn in penalty fees. We were also unaware of mileage restrictions. I recognize that i signed the contract without taking notice of the details. That is a lesson for me in the future. We had just come from a funeral and were busy trying to move furniture from the deceased's home. He wasn't very helpful when we called him to try and fix the contract to what we had asked for in his office.Mathew B.
He helped me park it, very kind, nice and very professional.keep up the great service. Highly recommend this site.John C.
I want to buy one of these car trailersMitch D.
This Uhaul site is primarily a mechanic shop.Malcolm W.
The staff was very friendly and helpful. They sent emails and updates before and after pickup date. The trail was very clean and it did hold more household things than we ever thought it would. We would recommend U-Haul moving to anyone.mark R.
Parking was kind of tight. Not sure what can be done, but drop off was easy.James E.
Didn't check in my trailer when I dropped it off and took a hour of phone calls to resolve. After it was checked in I spent another 30 minutes removing a late fee I shouldn't have been charged with.Adam W.
It was closed. Loved the automated drop-off app! Not sure how â€œsafeâ€ the drop-off location is. Secure, gated area was closed. Didn't appear to be security cameras.Michael M.
Excellent service. Friendly & knowledgeable staff. We will definitely use again. Quick check out (we Reserved online). Quick return, no hassles.Rachel H.