The ac didn't work not long after we left We called and it was going to take over an hour to have someone look at it I want a big discount
david b
Customer Reviews for Phillip Morris Auto Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don’t return a large truck with a car dolly find some large drop off lot
WENDY CThe Manager was so nice and professional. He assisted me after store closing. On another note, I really like the advanced technology and U-Haul electronic program and ability to self reserve and pick up n checkout with no contact if desired. Bravo, I will definitely be back to this location if I have a need to rent a cargo van again
CHARLETTA ANothing
SHANNON CEasy transaction, pick up and drop off. Done deal.
Erin MThis company is respectable and will be Safe to trust.
KAREN CVery friendly and helpful, drop off was easy. It was great to connect to people in my new location.
ROBERT SEveryone at each location was great!! I have written out a review concerning the entire rental from start to finish. The only exception to the five star rating is your scheduling department which I would give a negative 10, if it was possible!! Adjustments and corrections needs to addressed with the scheduling department either in it’s management personnel or the computer server which Uhaul uses. There was no reason or excuse for adding 2 hours to my drive along with the extra stress for renting a truck!!
Nigel HActual drop off with drop box was well documented . Thank you
EILEEN MEmbarrassing!!!
HAYDEN KThe location was pretty cluttered and dirty. The truck was not clean so the employees had to sweep it out prior to giving it to me. The truck also did not drive smoothly. Very bumpy on the roads.
Celiena SAlways accommodating and friendly
Jamie BThe office was a mess and the outside parking areas were in poor condition. It gave a bad impression of U-Haul. The staff was cordial.
Stephen HDon't screw up dates! If you do be honest an admit it , and at the very least give a refund!!! Rent a clean truck with good maintenance!!
Russell HEverything went exceptionally well. No issues whatsoever.
Dain HI can’t think of anything at this moment. I was very pleased with the service!
JEFFREY BVery quick check in and I was off in 10 min with my trailer.
Jason REverything was good after finally getting them to answer the phone
Doug EThe man who we turned the keys over to was very rude. We ask him if there was anything we needed to do. He rudely said just give me the key and rolled his eyes. Would never want anyone I knew have to deal with this rude man.
Ramond LThe wheel fell off of my trailer leading to damage on my items
Joseph IAfter hours drop off
Ronald Nnone
Robert WGreat staff
ROBERT BEveryone was nice and very helpful.
Shanaka TSelected checkout using mobile but the app did not work as intended. I had to go in the office to complete transaction, thankfully it was during business hours. The staff was very accommodating. The truck, although clean, has seen better days. I would not have been comfortable going a long distance in this truck - needs replaced.
James OVery unprofessional! Acted like we were bothering him!
Desiree SKind and the process did not take long. They were helpful in hooking up.
Lynn AThe turn in process was very quick and easy. Everyone was very helpful and nice.
Tammy Ftruck was not clean at all and fuel was very low that barely made it to a gas station
Mahmoud ENothing. Everything was great!
Leslie Mno hablan mucho español pero esta bien el local
Giovanny UHe didn't have printer paper for the contract, so he emailed it which is ok, but a paper copy would be nicer.
adam cEasy check in process . Friendly service .
Kerstin CThis is a dependable and experienced location. Very helpful , great to work with , they know what renters need and make pick up easy. Strongly recommend this U Haul location.
SCOTT MVirtual drop-off after hours, so no interaction with staff but easy to find. Directions in drop box about going to website first to complete check-in before dropping keys probably saved me from a major headache.
Scott BGreat people to do business with
Alan TMore trucks in my city had to go to next city to get one
Jeremy Pstupid as this may be.....they charged me 28cents for going 0.7 miles over the limit....thats a uhaul thing not their fault but absurd to say the least......still overall an excellent experience and we will use uhaul again.
SAMUEL S