Customer Reviews for Phillips Building Supply

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Phillips Building Supply

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Micah I. on

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The passenger side tire was bald

George G. on

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Had to go to 3 counters before I found the uhaul. Not marked or manned. Took 30 minutes to get procedure done

Arthur B. on

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Customer did not leave a comment.

Kimberly Michell L. on

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Excellent customer care at Phillip’s Building Supply’s in Picayune, MS

Michelle L. on

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EXCELLENT CUSTOMER CARE at Phillip’s Building Supply’s in Picayune, MS when renting any U-Haul Equipment!

Gina D. on

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Sweep out cargo area, vacuum cab area and wipe out cup holders.

Tina P. on

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Clean interior of trucks between uses. Our can console was FILTHY. Didn't even want to touch it.

Ralph B. on

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the tires on the trailer were not balanced and shook us the whole 700 mile trip..... uhaul as a company has shown me they don't care about their customers

P R B. on

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earl K. on

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Not much. They were very helpful.

Jason T. on

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You can improve the customer's experience by actually having the reserved equipment when the customer arrives at the reservation time. This location did not have a furniture dolly, even though one was reserved. Everything else, including the equipment cleanliness, the pickup, and the drop-off, met my expectations.

Shirley N. on

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They were to busy to take care of me in a timely manner had someone training take care of me and kept leaving him. I also didn't like being charged for another day for 2 hours last I feel it should be pro rated after all I was moving.

Wonit B. on

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Raymond S. on

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George U. on

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This made sound petty but when I picked up the unit it was marked as 3/4 full it was not but I didn’t cry about it . Although I did take a picture of fuel gauge along with mileage as beginning proof. Returned it with what they said was 11/16 which was greater then I started with and had proof of both. But the drop off site was less then pleasant about it although instead of crying about it we went and put 5 gallons in it to silence there ridiculous comments. So between me having to drive 72 miles out of the way to pick up the truck with over a weeks notice of reservation and the fuel issue . Sure it served the purpose

Luke B. on

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At this location I discovered that the blankets I had previously acquired from the initial location were rentals and had not been bought. This was an issue for 18 of the 24 blankets I rented as my furniture was all wrapped in these blankets in my storage unit and were unable to be removed from the furniture easily to be returned. The representative at this location told me I had to purchase these blankets, due to not returning them. I understood that this was partly my fault, but tried to explain that I was never told that they were for rental only. I agreed to pay the fee for the blanket and he tried to charge me $8.95, although on line they charged $7.95. He said he wouldn't go down on the price and so I asked if he would talk with his manager. He finally agreed to talk with his manager and the manager dropped the price to $7.95. I also asked the representative that since I was buying these 18 blankets if I could get back the $15 rental fee (6 for $5). He told me he couldn't give me the money back, and at this point I realized our conversation was fruitless, so I just accepted that I wouldn't get back the rental fee. I felt the representative was not very helpful and wasn't very understanding of my situation. I understand that it was partly my fault for not understanding that the blankets were for rent, but he didn't seem to understand or consider any of my points. Besides the blanket issue, the truck rental went very smooth and was very easy to return.

bryan D. on

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Rude and disrespectful very dissatisfied this will be my las rental from uhaul. I'll go to Avis or penske from now on

Tish H. on

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Sandra C. on

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Steven G. on

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Charles H. on

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LINDSEY P. on

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Brian J. on

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Bobby is the greatest! I was empressed with his professionalism and willingness to to help me get the truck and dollies I needed to move into my new home. Check-in and return was easy and fast. Thank-you for everything! I will be back! Sincerely Satisfied, Brian Jansen

Lori C. on

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They were looking for any reason to charge me for something 7.00!for gas and then 30 or 40.00 for going 1 mike over which was prob done because there kparkibg lot was horrible had to go around all the mess. Horrible experience I’ll never use u haul nor will I recommenced it horrible disappointing experience

Mark G. on

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connor O. on

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earline W. on

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Kevin G. on

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philip F. on

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Make sure the brake lights and turn signals work before you pickup tow dolly. Hooked up dolly got ready to go no left brake or turn signal the guy changed connectors still no lights had to go back inside do paperwork again and hooked up the other dolly it works. This caused me to loose a lot of my time. This is a U-Haul and Phillps problem this is sure be checked before pickup. What if they didn’t have a second dolly there I would have been in a mess.

Charles Eric W. on

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This location needs to keep better records of the mileage and fuel levels of their trucks. Truck was supposed to have 7/8 of a tank of gas but only had an eighth. The truck also had seventy more miles on it than what what was in the system. I had to dispute both of these issues, but I was able to clear these problems up only to be charged for an utility dolly and furniture pads that was not even on my original rental agreement. If you rent from here, be sure to take pictures of the odometer and fuel level when you pick up your truck and drop it off and keep a close eye on your paperwork for extra charges.