Customer Reviews for Phillips Building Supply
(U-Haul Neighborhood Dealer)

Rating:

5.0

Keep up the good work and continue to keep your prices affordable

Rating:

3.0

It was a pleasant experience. I have not been to this location in over ten years, and it was good to know that these guys have stepped up the quality of the products they carry.

Rating:

3.0

Have the agent do a return walk around on the vehicle.

Rating:

2.0

I did all the reservation on line and did the check in. The price was clear, however when i pick up the trailer it was double the price. Clearly something fishy going on here!!

Rating:

3.0

Please refer to the comment above

Rating:

5.0

Mr Bobby and Ashley where very helpful.

Rating:

5.0

All great!

Rating:

5.0

Not one thing I see

Rating:

5.0

Nothing

Rating:

5.0

Good overall experience.

Rating:

3.0

So slow going through the return process.

Rating:

3.0

$20 fee for after hours return was never explained. $25 fee for cleaning appeared to be unnecessary, but was imposed by rude male agent. I won't be renting there again.

Rating:

1.0

I was charged for a dolly that was never put in my truck. Spoke to the manager of the store where I picked up the truck and said just let them know when you drop it off we forgot to put it in there and I did any they would not take the charge for the dolly off

Rating:

5.0

No comment

Rating:

5.0

The lady at the counter that took all my info was the rudest lady I’ve encountered in a long time! Everyone else was wonderful.

Rating:

3.0

You can improve by educating the agents to explain fully the charges to be billed, instead of getting another bill for a charge I wasn't aware of after already paying what I thought was the final bill and in getting the dates correct of pickup and drop off.

Rating:

5.0

This location is very good from start to hook-up

Rating:

5.0

Very friendly staff

Rating:

5.0

The truck was clean inside and outside and much appreciated. Thank you.

Rating:

5.0

You can't get any better services or accommodation then I received.

Rating:

5.0

Great, clean, easy to access parking lot, will use again!

Rating:

3.0

Sandra at Family Furniture in Picayune, MS is a great asset to your company. She went over and above all expectations to resolve my u-haul needs. Please let her know that she is outstanding. Her phone number is 601-347-6884.

Rating:

5.0

I had dropped off the U-Haul overnight and the app was very frustrating not letting me submit photos etc. To finish the check-in so I left the paperwork in keys in the box. The following morning I talked to Josh who was very kind and understanding getting the truck processed for me no trouble at all.

Rating:

2.0

My email confirmation had me go to a different location which led me to think my rental was not there. After calling I was led to the location where my truck actually was, which was Phillips Building Supply. That made me late for my movers and picking up the truck.

Rating:

4.0

Make sure windshield is clean on inside as it was dirty and I had to stop and clean it at gas station at night just to see!

Rating:

5.0

U -Haul had me drive 60 miles away to pick up the 10' truck I requested over a month in advance. This caused me time, extra money spent in gas and inconvenience. I will advise anyone looking to rent from UHaul to look at other Companies.

Rating:

3.0

Picking the equipment up went okay except i had to wait 10-15 minutes for a clerk The first sales clerk had to go outside for something else after he waited on a customer. I got tired of waiting so I asked someone else to help me who was not and had not been busy. The registration was very extensive. I thought it was excessive. Got hooked up but the guy who hooked up the dolly didn't have an electrical adapter to hook the dolly up to my stock electrical system on my one ton ton truck electrical system so we had to use mine. I didn't know this until I returned the tow dolly but the attendant put the dolly's coupler right over my receiver's ball protector and then tightened the coupler down on top of it. However, the biggest problem was that the tie down ratchet was rusted solid and could not be turned to be tightened. I had to use WD-40 on it and work it back and forth for quite a while before it broke loose and I could use it. Also, the web on the driver's side wheel would not fit properly over the wheel.to prevent the wheel from rocking back and forth in retrospect.. It appeared the ratchet on that side was too far inward although the van was centered exactly in the middle of the dolly. The web that was supposed to go over the wheel did not stay on top of the wheel to my destination. I found that the web had completely come off the wheel and was on the inside of the wheel. It was just by luck the minivan stayed where it was supposed to be when towed; When I started, the "tightening strap was about an inch from the inside of the wheel.. Although the strap was checked and tightened when I was on the road, it must have come off when I turned into the driveway at my destination. . t

Rating:

5.0

The customer service was wonderful. I would definitely recommend using this location for all my hall needs

Rating:

5.0

Very polite and very helpful. Also offered other services for as blankets and dolly.

Rating:

3.0

The representative could use some customer skills training.

Rating:

1.0

I have used Uhaul for last 3 yrs almost every weekend. But This Uhaul was broken and damaged my items I waited on hold for 30 minutes to speak to insurance company NO ANSWER! DISAPPOINTED

Rating:

5.0

I was able to get the truck that I needed on short notice!

Rating:

2.0

Did not have all the reserved rental hand trucks I requested ahead of time. Worker that was helping me was very rude and cut me off when I was asking questions about billing. He raised his voice when I asked him why my card was charged twice for two different amounts and talked down to me like I was trying to get over on him or something. Which I still do I have an answer to that question. Other workers there were nice but that one person was the worse.

Rating:

1.0

The check in was not documented and I was invoices for additional money because they didnt complete the check in process correctly.

Rating:

4.0

Not have your reservation system go down on the afternoon of the day we need the equipment, forcing us to rearrange several scheduled things to move the trip back a day. (Very Frustrating)

Rating:

3.0

The vehicle was filthy in the cab. They had to mop it before I left then I had to drive with the windows down so I could breathe. It smelled like the French Quarter in July, a combination of urine and vomit. Then they hit me with a $25 cleaning charge and we dropped it off cleaner than when we picked it up. I will definitely think twice before renting again.

Rating:

3.0

I wish y’all had a rebate on fuel and if you didn’t use it, as we never used it at all and put fuel in it that I lost. Thanks tj

Rating:

1.0

I was given the wrong equipment. I had to come pick it up after store had closed. I made sure they understood it was a car trailer that I needed and when I arrived I had been given a u haul closed in trailer! Now I am being charged for something that I didnt order amd for extra days that I didnt have it!!

Rating:

3.0

Staff tried to send us down the road without working lights on trailer. Then hooked us up to a different trailer without changing paperwork. Tire on new trailer was flat and I had to replace valve stem. Also had to sweep out trailer as the floor was dirty.

Rating:

5.0

The Uhaul rental location @ 701 HWY 11 N SUITE B in PICAYUNE, MS 39466 stood me up. When I arrived at that location on Saturday, September 5, 2020 at 10:00AM, the door was locked, no one was there and when I call there 3 phone numbers, one number was disconnected and the other 2 had full voice mails. The sign on the door said they opened at 9:00AM. VERY UNPROFESSIONAL!!! I had to contact a corporate store to have my paid reservations transferred. The new store did a fantastic job, given that they have just received my information from corporate minutes before I arrived. Thank you Phillip’s Building Supply.

Rating:

1.0

My appointment time was changed without anyone letting me know, followed by the truck I needed not being there for my original appointment time. I had to pay more for a smaller truck.

Rating:

5.0

The large truck that i drove was in need of attention. The brakes were bad and the power steering was terrible. It was not running very well either. That truck needs a lot of work or to be retired.

Rating:

1.0

Be more attentive to how you inspect mileage and pay attention when charging accounts. I was told I drove over 500 miles when I only drove about 15 and charged my account over $500. They did refund the difference but I could have went in the negative

Rating:

5.0

Friendly service on both pick up and return

Rating:

4.0

I was a little nervous from some of the reviews stated on the location of pick up. Thankfully our experience was smooth and the location reps were polite & very helpful.

Rating:

3.0

Try and be polite and friendly.

Rating:

1.0

They over charge me for the track nobody was there to take care of me The store close early

Rating:

1.0

Too expensive for an in town move!

Rating:

4.0

A little computer error on check in but computer back up quickly. No problems. I have rented U Haul many times and never had any problems.