Customer Reviews for PHN Services LLC
(U-Haul Neighborhood Dealer)

350 reviews

1705 S Lafayette St   Shelby, NC 28152

(704) 284-5330

Hours

  • Monday
    Closed
  • Tue–Fri
    10 am–5 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(704) 284-5330

1705 S Lafayette St
Shelby, NC 28152

Services at this Location:

Hours

  • Monday
    Closed
  • Tue–Fri
    10 am–5 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great coustomer service. Would recommend to all! They even gave me a ride home!

Mark B. 
Rating:
5.0

Great service and clean vehicle! Much appreciated!!

Dominique T. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Devine appt. The office was closed on December 26 I was in the parking lot booking and didn't realize they were closed, a lady comes out and tells me to come in and finish my booking she noticed I was in the car taking a selfie trying to upload it, She told me they were closed today but she happened to stop by office briefly. She was a whole Blessing, very nice, and Full of Joy, She is an awesome worker.

Takina B. 
Rating:
4.0

I reserved the truck at a location in Boiling Springs, NC but had to go to another location in Shelby, NC to pick up and return. That some mileage to my trip that I did not anticipate,

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
3.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

Unhooked my trailer upon arrival

hugh N. 
Rating:
5.0

Na

Antoinette H. 
Rating:
5.0

Customer did not leave a comment.

Gene M. 
Rating:
1.0

Stop cheating me out of there money we didn't go over mileage

Tikela B. 
Rating:
5.0

Customer did not leave a comment.

Shelly P. 
Rating:
4.0

Customer did not leave a comment.

Dewey A. 
Rating:
5.0

Great customer service

Antoinette H. 
Rating:
5.0

5 Star service and experience. I have used they're services before and they're always there for me to help any way they can. Thank You.

John S. 
Rating:
5.0

Customer did not leave a comment.

Cassandra M. 
Rating:
5.0

The first location I went to drop off truck was Smith street. They no longer take uhauls so this was a frustration point but the lady in Lafayette was super nice

jessica C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN O. 
Rating:
5.0

The service and professionalism was great the time required to check out and check in equipment was phenomenal! Would use them again.

Walton P. 
Rating:
4.0

change nothing, everything was great

Glenn F. 
Rating:
5.0

Customer did not leave a comment.

Bryan D. 
Rating:
5.0

Very friendly and very helpful

Karen W. 
Rating:
5.0

Tracy was top shelf to work with. Thanks for all the help.

Joesph B. 
Rating:
5.0

Customer did not leave a comment.

Tyrone J. 
Rating:
5.0

Very helpful with pickup and instructions

Owen F. 
Rating:
4.0

Very happy with truck, furniture dolly and blankets. We have no areas to improve. Great experience.

William P. 
Rating:
5.0

Easy mobile pick up. Handled all online and through mobile. Clear and easy process.

Derrick T. 
Rating:
5.0

Customer did not leave a comment.

AMANDA J. 
Rating:
5.0

The owners were super helpful! They provided step by step guidance in fastening the trailer to the hitch, in the super humid weather! Made sure all equipment was operating properly, especially the lights. Very friendly, welcoming and polite and quick. There was no issue in returning the trailer sooner than expected. They helped un-hitch the trailer when we brought it back.

Andrea B. 
Rating:
5.0

We always go to this location when we need a UHaul. They have the nicest and most helpful service!

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

fredrick L. 
Rating:
1.0

The lady Tracy was nice, but the truck broke down and i really hoped that the location was better-prepared to assist when expecting vehicle being dropped off at their location. I was just less than 5 minutes from their location.

Merenda T. 
Rating:
5.0

Great people in the office Very thorough in explaining my information I will rent again from this location

Myrtle L. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

This place went the extra mile helping me with the trailer. He even changes my fuse in my truck when the signal light on the trailer was not working correctly, because of a bad fuse in my truck. I am grateful and appreciative for the support UHAUL gave me that HERTZ would not. Again, Thanks...my daughter 's wedding was a success because of you.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

Brenda Joyce G. 
Rating:
5.0

Transparency in charging.

Henry B. 
Rating:
5.0

PHN was great. Uhaul overall was awful.

Laura L. 
Rating:
3.0

When I got my receipt I noticed I was charged for the insurance which I declined when I set up the reservation. Someone added it without my knowledge, increasing my price.

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

JANICE C. 
Rating:
5.0

Customer did not leave a comment.

Bruce R. 
Rating:
5.0

This location goes above and beyond to make sure not only are customers safe on the road but other people and their equipment!! Employees were VERY nice and knowledgeable! Thank you guys again

Michele B. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Absolutely not a thing

Chavus K. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

VICTOR D. 
Rating:
5.0

Customer did not leave a comment.

Roberto M. 
Rating:
5.0

Great customer service. Highly recommended this location.

Shelia M. 
Rating:
5.0

Everything was explained up front. No surprise charges. The rental truck was ready and had no mechanical problems.

Danny S. 
Rating:
5.0

Customer did not leave a comment.

Charlene P. 
Rating:
5.0

Great folks. Very helpful. We will recommend them and use again.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Contressa D. 
Rating:
5.0

Tracy was very helpful and professional.

Maureen S. 
Rating:
3.0

Office needs to be uncluttered and front office workers a little more pleasant in their demeanor.

Anthony S. 
Rating:
5.0

Great customer service..

Kevin S. 
Rating:
5.0

The customer service was outstanding!

SPENCER H. 
Rating:
5.0

Customer did not leave a comment.

Ashley O. 
Rating:
5.0

Customer did not leave a comment.

Roy D. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

ANJA M. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

Very friendly. Pick-up and drop off was easy. Truck was clean. I would recommend them.

LASHAY S. 
Rating:
5.0

Customer did not leave a comment.

Everett R. 
Rating:
5.0

Customer did not leave a comment.

Chantel B. 
Rating:
5.0

Clean trucks and friendly people my experience was awesome so thanks keep up the good work

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Natoya F. 
Rating:
5.0

Customer did not leave a comment.

Na'Toya F. 
Rating:
3.0

Customer did not leave a comment.

VICTORIA O. 
Rating:
3.0

They were closed but I put the key in the drop box

LINDA A. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
3.0

Our car broke down and we couldnt find a rental..so we called U-Haul. Turns out the price is 1/3 a rental car!!! Its a shame they dont have pick ups and cargo vans in Rutherford County..but the people in Shelby where very nice, friendly, understanding. Yes we would do it again if we had to..but pray we never do.

Eric T. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
4.0

the brakes were pretty low

Francis G. 
Rating:
2.0

Customer did not leave a comment.

Antoinette H. 
Rating:
5.0

Customer did not leave a comment.

Larry J. 
Rating:
5.0

Next time fill the truck up prior renting it out. It only had 1/4 of a tank. Truck only gets 6 miles per gallon. My mistake by filling it and bringing it back with 1/2 tank to much.

DINO D. 
Rating:
5.0

Service was Great and the associate that helped me wS Great!!

Nanette S. 
Rating:
5.0

Excellent customer service along with a very reliable U-Haul makes the Dream Work, I give this location and staff members a 10 out of 10 WILL RENT AGAIN!!!

ADAM B. 
Rating:
3.0

Open longer hours for check in. Got charged for more time than I used the truck. Shoukd have cameras or trackers to avoid any after hours drop off confusion.

Amy H. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Mariah L. 
Rating:
5.0

Awesome folks that rented me the U Haul. Very nice and courteous. Truck was ver clean and everything was explained well. I will definitely use this location again.

MATT L. 
Rating:
3.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Keep doing a good job!

harold S. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

I really appreciate PHN Services for being there, I wish U-Haul would have directed me to this business to start with, instead of sending me to a business location that was closed and cost me road time.

Richard K. 
Rating:
2.0

Customer did not leave a comment.

Courtney N. 
Rating:
5.0

I really liked that the key drop was in plain view and we did not have to search around for it! This made drop off a breeze!

bryant O. 
Rating:
3.0

We rented a smaller truck but was contacted two days before we were to pick it up that it wouldn't be available. A larger truck was offered at the same price to be picked up from a different location. A discount should have been offered to defer the additional gas the larger truck was going to use.

Thomas L. 
Rating:
5.0

PHN had the truck I needed, staff was knowledgeable and friendly. Pickup and return of vehicle was painless.

James S. 
Rating:
3.0

Seemed too busy to care

Carl H. 
Rating:
5.0

The service was great. Very friendly and helpful.

Cynthia P. 
Rating:
5.0

I have moved six times in the past dozen years, and I have visited many U-Haul dealers. This was the fastest and easiest, and the best I believe, experience I've ever had. This is a great place to get a truck, and it was easy to maneuver in the lot. I'd recommend this spot to anyone looking to pick up or drop off.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

TONYA G. 
Rating:
5.0

Customer did not leave a comment.

VICKIE C. 
Rating:
3.0

Even though I had a reservation(made 2 wks in advance) I had to drive 50 miles to pick up the size truck I wanted. I did not know RESERVATIONS were on a 1st placed basis. So, reservations are not really reservations.

GINGER B. 
Rating:
5.0

I was super well pleased with this location and dealer there on south Lafayette st Shelby Nc .... out 1 - 10 I would have to rate them with A 10 .... Thank you, sincerely Ronald Jenkins

RONALD J. 
Rating:
5.0

Had no problems Clean quick good price i will definitely be back for your services again

ERVIN R. 
No reviews have been submitted for this location.

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