Customer Reviews for PHN Services LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of PHN Services LLC

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Shereka H. on

Rating:

Customer did not leave a comment.

Ted E. on

Rating:

Customer did not leave a comment.

Horace J. on

Rating:

Customer did not leave a comment.

Brad J. on

Rating:

Customer did not leave a comment.

Tanna C. on

Rating:

Customer did not leave a comment.

Myra L. on

Rating:

Customer did not leave a comment.

William M. on

Rating:

Customer did not leave a comment.

Calvin L. on

Rating:

They didn’t relate to me that the location is open on sundays that we could drop it off then when we bring the truck back they charge me $200 for gas when the gas was put back where it was when we picked the vehicle up, she was rude An didn’t inform us on how we were charged, charged my card before telling me what I owed in fact put my acct in the negative will not I repeat will not use Uhaul ever again an don’t recommend them to anyone

Joyce C. on

Rating:

The only thing I can say is to have some hookups for lights when renting a trailer. I didnt. However, tracy and her manager jumped on it and i got a truck that i would have loved to keep. Good people, good service and highly recommended.

Marisa D. on

Rating:

Customer did not leave a comment.

Joe R. on

Rating:

Every thing was great from beginning to end.

Joyce H. on

Rating:

Customer did not leave a comment.

Benjamin L. on

Rating:

Great service!

Amanda R. on

Rating:

Was charged an extra 18 dollars when the gas tank was full when parked total rip off

Mel L. on

Rating:

Customer did not leave a comment.

Teresa W. on

Rating:

Nothing

BRUCE M. on

Rating:

Tracey was the U-haul representative and she did a FANTASTIC job! She was extremely knowledgable and proficient in her job. She possessed the ideal blend of professionalism and personal touch. U-haul is fortunate to have her as a rep. The equipment was exactly what I needed and I plan to use it again in July. Thank you!

Bruce L. on

Rating:

New software caused delay in getting contract

Barry S. on

Rating:

Me personally I wouldn't change a thing service was excellent

Brad P. on

Rating:

Customer did not leave a comment.

Grace B. on

Rating:

Customer did not leave a comment.

sherman C. on

Rating:

Customer did not leave a comment.

Robert M. on

Rating:

Customer did not leave a comment.

April B. on

Rating:

Customer did not leave a comment.

Nikko C. on

Rating:

Customer did not leave a comment.

Joseph B. on

Rating:

Customer did not leave a comment.

William P. on

Rating:

Customer did not leave a comment.

Russ B. on

Rating:

The location operators were very helpful and customer friendly.

RIchard D. on

Rating:

Customer did not leave a comment.

Scott H. on

Rating:

Customer did not leave a comment.

Stephen T. on

Rating:

Customer did not leave a comment.

Ted E. on

Rating:

Great experience.

Kenneth D. on

Rating:

Customer did not leave a comment.

Josh B. on

Rating:

Customer did not leave a comment.

Darrell A. on

Rating:

Customer did not leave a comment.

Edward C. on

Rating:

My only complaint is when I checked on line prices for this location, is it showed mileage charge .49/ mile. I was actually charged.79/ mile. I returned early before location opened and could not dispute the change of mileage charge.

ted E. on

Rating:

Will use again

Jerard W. on

Rating:

Customer did not leave a comment.

Bobby G. on

Rating:

Probably prorate the rental uasge more.

john M. on

Rating:

Customer did not leave a comment.

Krystal W. on

Rating:

Customer did not leave a comment.

Tim W. on

Rating:

Great people to deal with.

Librattle T. on

Rating:

Customer did not leave a comment.

jasmine H. on

Rating:

I rent it from this place on February 27th and I was billed the next day today I have also received another bill but I don't know exactly what I am being charged for and I would like for someone to contact me because it doesn't make sense or add up to be charged on two separate dates

lynn W. on

Rating:

Customer did not leave a comment.

chad A. on

Rating:

Customer did not leave a comment.

Tim W. on

Rating:

Customer did not leave a comment.

Frederick V. on

Rating:

Customer did not leave a comment.

Kristin H. on

Rating:

Customer did not leave a comment.

teal H. on

Rating:

Customer did not leave a comment.

art M. on

Rating:

Excellent service. Will be back.

art M. on

Rating:

A fantastic experience. Will use them again.

Theodore F. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

Customer did not leave a comment.

Jerry F. on

Rating:

Customer did not leave a comment.

JC P. on

Rating:

Customer did not leave a comment.

JEFFREY T. on

Rating:

The transmission of the truck was real jumpy. I have rented several trucks from Uhaul but by far this was the roughest riding truck I have used from Uhaul.

ADRIAN M. on

Rating:

Could not have asked for better everything was great

Paul Z. on

Rating:

Was a very pleasant experience, trailer worked as it was intended.

Laura Z. on

Rating:

This is a fantastic uhaul. The owners are helpful and kind. We used the moving service and we're VERY VERY happy with the results. Got a lot done in an amazing amount of time for a really good price and absolutely nothing was damaged in the move. Highly recommended!!!!

Deborah C. on

Rating:

I was a very happy customer. I will be using this location again for my second load and when I find a new home.

susan K. on

Rating:

Customer did not leave a comment.

David K. on

Rating:

Always a pleasure to work with Ted and Tracy.

Erica W. on

Rating:

Unrelated to the location of rental, i was very displeased with Uhaul's service and processing. The website listed availability of certain vehicles, but when I called the locations to confirm, they did not have what I was looking for. Then hours later, I received calls outsourced from China that told me I had a reservation for the recommended location, even though they personally told me it was unavailable. This happened twice. I had to make several calls to eventually figure out who had a truck I needed. No one did close to me so I had to settle for something else. Additionally, I should not have been charged for the gas because I put in a gallon of gas before I returned the van.

Will F. on

Rating:

Great company owners to work with. Will definitely use again when needed.

ANA B. on

Rating:

Customer did not leave a comment.

Rodney A. on

Rating:

I wish there were more people like you to help me out, even on your day off

John P. on

Rating:

Have a nicer facility. We rented one way to Boiling Springs, NC. However the drop off place was in Shelby NC. We drove to the location sent to us in a text. Using GPS, we drove to that location. The location has never had anything to do with Uhaul. After driving to Shelby, wrong location, then the new location, I had to pay an addition $5.32 because of mileage overage. The additional charge is not material, but hunting down an available location is.

Eddie W. on

Rating:

These are some sorry folks. The Male KNOWINGLY rented me a Leaking Truck that had Duct Tape partially covering a hole, I had a Flat Screen TV Ruined and a sofa and bedding soaked with rain leaking in. The Female at this location ran her mouth to me in phone messages. Thanks to an Eqipment Failer and Inumerable Lies from UHAUL, I WAS STRANDED FOR TWENTY HOURS. UHAUL IS A SORRY BUNCH OF FOLKS. EDDIE WOOD OF MOORESBORO NC

MARTIN D. on

Rating:

Customer did not leave a comment.

TED E. on

Rating:

Great to deal with. Very helpful and informative.

marcee T. on

Rating:

Very helpful and got my refund for the packing blankets that i never recieved

Brent P. on

Rating:

Great experience. Staff was friendly, informative, and easy to deal with.

Candy B. on

Rating:

Customer did not leave a comment.

WILLIAM G. on

Rating:

Every thing was fine. Ted was very helpful, explained terms well and what was required of myself as renter.

Shereka H. on

Rating:

Customer did not leave a comment.

TRACY E. on

Rating:

very accommodating

JANE H. on

Rating:

Customer did not leave a comment.

angie W. on

Rating:

Customer did not leave a comment.

TED E. on

Rating:

easy to deal with

Charles F. on

Rating:

Customer did not leave a comment.

Thomas A. on

Rating:

Customer did not leave a comment.

Xin Z. on

Rating:

Customer did not leave a comment.

Justin B. on

Rating:

Wonderful!

Karen R. on

Rating:

Customer did not leave a comment.

David B. on

Rating:

Provided Valuable advice about size of rental

William A. on

Rating:

Customer did not leave a comment.

CAM B. on

Rating:

The people at the uhaul were great and helpful, got me in and out in no time!

CHARLES W. on

Rating:

The truck was in good condition and worked well for our moving needs. We were very pleased with the service received during the rental process.

Dwayne M. on

Rating:

Customer did not leave a comment.

Beth P. on

Rating:

This is my second rental this month. Both sites I rented from were great. They were kind, helpful, and made sure I fort what I needed. Highly recommend.

robin B. on

Rating:

Positive experience, friendly, accommodating staff. The rental van was new and I really enjoyed driving it. Will use PHN for all of my future U-Haul rentals. Thank you!

Cynthia H. on

Rating:

Customer did not leave a comment.

Randy O. on

Rating:

Customer did not leave a comment.

TINA O. on

Rating:

Customer did not leave a comment.

Laura Z. on

Rating:

Quick, courteous, and friendly service. This will be my u-haul location of choice from now on. Best location in Rutherford and Cleveland counties, for sure.

DAVID F. on

Rating:

I just dropped the auto transport off. They were not open for business on Mondays.

Lee H. on

Rating:

Nice independent location, very helpful

Elizabeth L. on

Rating:

Sales associates were very friendly and helpful.

Barry P. on

Rating:

Customer did not leave a comment.