Customer Reviews for PHN Services LLC
(U-Haul Neighborhood Dealer)

303 reviews

1705 S Lafayette St   Shelby, NC 28152

(704) 284-5330

Location Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 11/27/2021 - 11/28/2021: Closed

Services at this Location:

Contact Us

(704) 284-5330

1705 S Lafayette St
Shelby, NC 28152

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 11/27/2021 - 11/28/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

VICTOR D. 
Rating:
5.0

Customer did not leave a comment.

Roberto M. 
Rating:
5.0

Great customer service. Highly recommended this location.

Shelia M. 
Rating:
5.0

Everything was explained up front. No surprise charges. The rental truck was ready and had no mechanical problems.

Danny S. 
Rating:
5.0

Customer did not leave a comment.

Charlene P. 
Rating:
5.0

Great folks. Very helpful. We will recommend them and use again.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Contressa D. 
Rating:
5.0

Tracy was very helpful and professional.

Maureen S. 
Rating:
3.0

Office needs to be uncluttered and front office workers a little more pleasant in their demeanor.

Anthony S. 
Rating:
5.0

Great customer service..

Kevin S. 
Rating:
5.0

The customer service was outstanding!

SPENCER H. 
Rating:
5.0

Customer did not leave a comment.

Ashley O. 
Rating:
5.0

Customer did not leave a comment.

Roy D. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

ANJA M. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

Very friendly. Pick-up and drop off was easy. Truck was clean. I would recommend them.

LASHAY S. 
Rating:
5.0

Customer did not leave a comment.

Everett R. 
Rating:
5.0

Customer did not leave a comment.

Chantel B. 
Rating:
5.0

Clean trucks and friendly people my experience was awesome so thanks keep up the good work

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Natoya F. 
Rating:
5.0

Customer did not leave a comment.

Na'Toya F. 
Rating:
3.0

Customer did not leave a comment.

VICTORIA O. 
Rating:
3.0

They were closed but I put the key in the drop box

LINDA A. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
3.0

Our car broke down and we couldnt find a rental..so we called U-Haul. Turns out the price is 1/3 a rental car!!! Its a shame they dont have pick ups and cargo vans in Rutherford County..but the people in Shelby where very nice, friendly, understanding. Yes we would do it again if we had to..but pray we never do.

Eric T. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
4.0

the brakes were pretty low

Francis G. 
Rating:
2.0

Customer did not leave a comment.

Antoinette H. 
Rating:
5.0

Customer did not leave a comment.

Larry J. 
Rating:
5.0

Next time fill the truck up prior renting it out. It only had 1/4 of a tank. Truck only gets 6 miles per gallon. My mistake by filling it and bringing it back with 1/2 tank to much.

DINO D. 
Rating:
5.0

Service was Great and the associate that helped me wS Great!!

Nanette S. 
Rating:
5.0

Excellent customer service along with a very reliable U-Haul makes the Dream Work, I give this location and staff members a 10 out of 10 WILL RENT AGAIN!!!

ADAM B. 
Rating:
3.0

Open longer hours for check in. Got charged for more time than I used the truck. Shoukd have cameras or trackers to avoid any after hours drop off confusion.

Amy H. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Mariah L. 
Rating:
5.0

Awesome folks that rented me the U Haul. Very nice and courteous. Truck was ver clean and everything was explained well. I will definitely use this location again.

MATT L. 
Rating:
3.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Keep doing a good job!

harold S. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

I really appreciate PHN Services for being there, I wish U-Haul would have directed me to this business to start with, instead of sending me to a business location that was closed and cost me road time.

Richard K. 
Rating:
2.0

Customer did not leave a comment.

Courtney N. 
Rating:
5.0

I really liked that the key drop was in plain view and we did not have to search around for it! This made drop off a breeze!

bryant O. 
Rating:
3.0

We rented a smaller truck but was contacted two days before we were to pick it up that it wouldn't be available. A larger truck was offered at the same price to be picked up from a different location. A discount should have been offered to defer the additional gas the larger truck was going to use.

Thomas L. 
Rating:
5.0

PHN had the truck I needed, staff was knowledgeable and friendly. Pickup and return of vehicle was painless.

James S. 
Rating:
3.0

Seemed too busy to care

Carl H. 
Rating:
5.0

The service was great. Very friendly and helpful.

Cynthia P. 
Rating:
5.0

I have moved six times in the past dozen years, and I have visited many U-Haul dealers. This was the fastest and easiest, and the best I believe, experience I've ever had. This is a great place to get a truck, and it was easy to maneuver in the lot. I'd recommend this spot to anyone looking to pick up or drop off.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

TONYA G. 
Rating:
5.0

Customer did not leave a comment.

VICKIE C. 
Rating:
3.0

Even though I had a reservation(made 2 wks in advance) I had to drive 50 miles to pick up the size truck I wanted. I did not know RESERVATIONS were on a 1st placed basis. So, reservations are not really reservations.

GINGER B. 
Rating:
5.0

I was super well pleased with this location and dealer there on south Lafayette st Shelby Nc .... out 1 - 10 I would have to rate them with A 10 .... Thank you, sincerely Ronald Jenkins

RONALD J. 
Rating:
5.0

Had no problems Clean quick good price i will definitely be back for your services again

ERVIN R. 
Rating:
1.0

The battery was dead we had to charge the battery for about 4 hrs

Brian R. 
Rating:
5.0

None at this time

Ariel T. 
Rating:
5.0

Excellent customer service!

CARLA B. 
Rating:
4.0

Customer did not leave a comment.

JERRY D. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Great customer service

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

Douglas A. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

Tech needs.to.fix auto charging accounts multiple.times...i.was.charged.a total.of three times.for.this one pod. I.was.told it was.a glitch in the system but after the second attempt.there was.supposed to be a note attached.or other accounts attached should have been closed...disappointed in lack of communication from the lake oswego location on the refund portion of the experience. I had to speak with another dept manager in another location.

Tiffany S. 
Rating:
5.0

Keep up the great work

Sandra W. 
Rating:
5.0

Great service. I do not know of anything that would improve service at this time. Thank you so much.

Donna L. 
Rating:
4.0

Customer did not leave a comment.

thomas B. 
Rating:
5.0

Customer did not leave a comment.

travis W. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Good customer service

Claude G. 
Rating:
5.0

The trailer was good but for some reason pulled hard. This is my fourth rental in three months. Why does the price keep going up

John W. 
Rating:
5.0

El señor que me atendió fue muy amable.

Cristobal R. 
Rating:
5.0

Customer did not leave a comment.

Sue H. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

Highly recommend PHN Services! The gentlemen were complete professionals. They loaded the truck quickly and tied everything down. Absolutely nothing shifted. Everything arrived intact and when you're driving the interstate, hitting every pothole along the way, that's quite an accomplishment! These guys really know what they're doing!

Theresa L. 
Rating:
5.0

The vehicle was very “bouncy “. I don't know if it's shocks or springs but on interstate it would bounce around so much that it sometimes felt like you couldn't control it. The location and the people there were great and very helpful. Thanks Michael Greene

MICHAEL G. 
Rating:
5.0

In and out no problem thanks

Mike M. 
Rating:
5.0

Friendly customer service!!

Reginald S. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Helped in freezing rain

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Danny A. 
Rating:
5.0

Customer did not leave a comment.

Shereka H. 
Rating:
5.0

Customer did not leave a comment.

Ted E. 
Rating:
5.0

Customer did not leave a comment.

Horace J. 
Rating:
5.0

Customer did not leave a comment.

Brad J. 
Rating:
4.0

Customer did not leave a comment.

Tanna C. 
Rating:
5.0

Customer did not leave a comment.

Myra L. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
1.0

They didn't relate to me that the location is open on sundays that we could drop it off then when we bring the truck back they charge me $200 for gas when the gas was put back where it was when we picked the vehicle up, she was rude An didn't inform us on how we were charged, charged my card before telling me what I owed in fact put my acct in the negative will not I repeat will not use Uhaul ever again an don't recommend them to anyone

Calvin L. 
Rating:
5.0

The only thing I can say is to have some hookups for lights when renting a trailer. I didnt. However, tracy and her manager jumped on it and i got a truck that i would have loved to keep. Good people, good service and highly recommended.

Joyce C. 
Rating:
5.0

Customer did not leave a comment.

Marisa D. 
Rating:
5.0

Every thing was great from beginning to end.

Joe R. 
Rating:
5.0

Customer did not leave a comment.

Joyce H. 
Rating:
5.0

Great service!

Benjamin L. 
Rating:
1.0

Was charged an extra 18 dollars when the gas tank was full when parked total rip off

Amanda R. 
Rating:
5.0

Customer did not leave a comment.

Mel L. 
Rating:
5.0

Nothing

Teresa W. 
Rating:
5.0

Tracey was the U-haul representative and she did a FANTASTIC job! She was extremely knowledgable and proficient in her job. She possessed the ideal blend of professionalism and personal touch. U-haul is fortunate to have her as a rep. The equipment was exactly what I needed and I plan to use it again in July. Thank you!

BRUCE M. 
Rating:
4.0

New software caused delay in getting contract

Bruce L. 
Rating:
5.0

Me personally I wouldn't change a thing service was excellent

Barry S. 
Rating:
5.0

Customer did not leave a comment.

Brad P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top