Customer Reviews for Piccirillo's Auto Service
(U-Haul Neighborhood Dealer)

139 reviews

138 W Main St   Ridgway, PA 15853
(at Rte 948)

(814) 772-3441

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 10/8/2022: 9:00 am - 10:00 am

Services at this Location:

Contact Us

(814) 772-3441

138 W Main St
Ridgway, PA 15853
(at Rte 948)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 10/8/2022: 9:00 am - 10:00 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The service man went above and beyond what was required of him. When I dropped the 26' Truck off, because the lights stay on the truck for a minute or two, I locked up and dropped the keys in the U-Haul box. To my dismay, when I turned around the lights were still on, I had left the lights on inside the truck. I informed the U-Haul provider of my mistake, which he promptly took care of, despite being extremely busy and with a smile on his face.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Sidney S. 
Rating:
1.0

The owner of the building is very very rude, will not even give you the keys unless you put on a mask to go inside, where he proceeds to not wear one himself. And is very snobby with you the entire time. 100% will not rent from his location again

Brian E. 
Rating:
5.0

a plus

John R. 
Rating:
5.0

Customer did not leave a comment.

DENISE K. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

BOB F. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

shirley B. 
Rating:
5.0

Piccirillo Auto is the best, very efficient pickup, also communication was great!

JOSEPH D. 
Rating:
3.0

The truck was not clean when I got it but was clean when I returned it yet I was charged $20.00 for cleaning

Marla M. 
Rating:
5.0

Customer did not leave a comment.

Danny G. 
Rating:
1.0

The guy who came by to make sure the drop off was successful messed up he didn't block all 4 tires and he was in a rush to get his coffee instead of making sure the trailer didn't move which it did it hit the back of my friends van. This is beyond unacceptable

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

Customer did not leave a comment.

Martin K. 
Rating:
3.0

Less wait

MARIA I. 
Rating:
4.0

Customer did not leave a comment.

john S. 
Rating:
4.0

Customer did not leave a comment.

Matt L. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

Customer did not leave a comment.

Dana S W. 
Rating:
5.0

Customer did not leave a comment.

Dana S W. 
Rating:
5.0

Customer did not leave a comment.

Dana S W. 
Rating:
5.0

Nothing. We dropped of the keys without isssue.

Harry W. 
Rating:
2.0

Customer did not leave a comment.

Andrew F. 
Rating:
1.0

Do not rent from this location. The owner was startlingly rude to the point that we almost went elsewhere and would have if it hadn't meant another 2 hours of driving.

Steven John C. 
Rating:
3.0

This was the 3rd time I rented a U-haul in the last 2 months. Every single reservation was messed up in some way. From driving out of my way to pick up the truck to not having all of the equipment I needed and reserved, it has been a hassle through and through. I am in need of another truck in 2 weeks and I am reconsidering using U-haul due to the severe lack of customer service. I certainly hope that U-haul can improve themselves.

Suzanne W. 
Rating:
3.0

Customer did not leave a comment.

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

Kimberley V. 
Rating:
5.0

Very good people to work with.

Loraine G H. 
Rating:
4.0

Customer did not leave a comment.

Daniel S S. 
Rating:
4.0

None

Christopher I. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Gary Edward H. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA H. 
Rating:
5.0

Customer did not leave a comment.

mike G. 
Rating:
5.0

Customer did not leave a comment.

Alicia E. 
Rating:
5.0

Outstanding haul depot very well taken care of. Thank you !!!

JODI D. 
Rating:
4.0

Customer did not leave a comment.

TOM S. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN D. 
Rating:
1.0

I made a reservation to pick up on Saturday, which was the only day I could. I received a phone call and was told I had to be there to pick it up Friday morning at 9:30 because he was closed and was having a friend take care of this. I could not take off work to be there so sent a relative to pick it up which when he arrived was told he could not. So I made arrangements and had to cancel an appointment Friday afternoon/evening I had to pick it up. When I went to get it, the gentlemen who was there was very rude. If I did not need this for Saturday morning I would have told him to keep it and found a different company to rent the car trailer. If he was not going to be open he should not be on the site giving the impression he was. I was not happy with his business practice at all.

Joe B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS I. 
Rating:
5.0

Very thorough explanation of how to use the equipment.

Stanley S. 
Rating:
5.0

Give Steve special recognition he deserves it. He is a credit to the Uhaul brand. Outstanding cystomer interaction skills and performance.

Andrew W. 
Rating:
3.0

I used the 1-800 number and preordered a U haul. I preordered a small (less than 18 foot) for 1 way use as I have no one to drive my car back. I gave them the CC# and they called me back an hour later saying they found one reasonably close. When I went to pick it up the next morning, I was told they only had a 26 foot for round trip. I HAD to take it because I was on a schedule ( thats why I preordered). This caused great stress and hardship for me as I am not confident in my ability to drive something so large. I had to drive twice as far also which cost more gas + mileage. Next time I will use Ryder or one of the less known brands.

CHARLES E B. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas I. 
Rating:
4.0

Customer did not leave a comment.

ELLWYN A R. 
Rating:
4.0

Customer did not leave a comment.

TOM S. 
Rating:
5.0

Customer did not leave a comment.

Carrie C. 
Rating:
3.0

Stay ope longer.

William G. 
Rating:
5.0

the dealer was fantastic to work with. However I noticed on the contract that I was charged the $28 moving Insurance. When I had selected the $14 moving insurance.

BENJAMIN THOMAS K. 
Rating:
4.0

Customer did not leave a comment.

Sandra M. 
Rating:
4.0

Inform this location that a drop-off will be occurring. We knew where to drop-off, as we have used this location before in 2015, but evidently U-Haul doesn't. We were informed the drop-off was in Johnsonburg. U-Haul needs to get their act together. Piccirillos Auto is a very good location and the people are very nice and helpful.

TOM S. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY M M. 
Rating:
4.0

Customer did not leave a comment.

Tom S. 
Rating:
3.0

Drop off location closed when I delivered the vehicle. I had no interaction with personnel.

Dwight C. 
Rating:
3.0

Customer did not leave a comment.

Marc R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER PATR L. 
Rating:
4.0

oil the ratchet part that holds the tire down on the trailer it was very hard to use and I hurt my finger because of it

JENNIFER LYNN S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

First off I HAVE a business that cares so less about the customer, I reserved Uhaul closest 2 my house. Nope I had to drive 30 minutes out of my way, Waste my personal gas to get the truck, The person that I talked to in Cranberry dispatch was a complete ass and so rude, I have worked in customer service for many years, Iwas pretty much told if I wanted I would drive to get it. I found the whole experience a complete joke and so unprofessional, These people could plainly simply care less about the customer period. I would seriously suggest finding another company to deal with, The guy I did have to drive to pick the truck up from because they put me in a magor bind, ANyways the guy I got the truck from was great obviously to bad the rest of the company couldn't have been like him,,, Seriously UHAUL CUSTOMER SERVICE NEEDS A ATTITUDE ADJUSTMENT!!!

SUSAN JOY J. 
Rating:
5.0

Customer did not leave a comment.

Rodney T. 
Rating:
5.0

Nothing

CRAIG F T. 
Rating:
4.0

Customer did not leave a comment.

Sarah R. 
Rating:
4.0

Customer did not leave a comment.

DANIEL C A. 
Rating:
5.0

very nice and friendly

ron H. 
Rating:
3.0

Customer did not leave a comment.

MATTHES JOHN O. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

JOY M S. 
Rating:
5.0

Everything went good, very friendly people, thanks for your services.

JOSEPH RODNEY T. 
Rating:
5.0

It's a good thing I called to confirm the first pickup location I was given. Pistner's auto shop had no plan to give me a trailer. I contacted U-haul and they switched me to Piccirillo who was excellent to deal with.

GEORGE T W. 
Rating:
3.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

brent B. 
Rating:
5.0

Customer did not leave a comment.

TODD F. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN TIMOTHY B. 
Rating:
4.0

Customer did not leave a comment.

BRUCE P. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA ANN W. 
Rating:
5.0

Customer did not leave a comment.

BRENDA F. 
Rating:
4.0

nice equipment!

HOWARD W. 
Rating:
3.0

Customer did not leave a comment.

SEAN K. 
Rating:
3.0

Customer did not leave a comment.

SEAN K. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY D G. 
Rating:
1.0

We reserved a 26' truck from another location but got a 20' truck. We noticed Piccirillos had a pull behind trailer. We called but were told that it was reserved for Monday. Later that day my husband called back to see if it was possible to use the trailer if we promised to have it back by Sunday. He was told that they were closed and could not help. My husband then called the uhaul number and was able to get permission to use the trailer. Around 11:00 pm that night the man from Piccirillos called my husband and screamed at him saying we screwed over his customer and called my husband a little f***er. I found this highly unacceptable. I have to say that this is the only complaint I have. Everyone else at Uhaul went above and beyond to help us so we didn't have to make multiple trips as it is 4.5 hours one way.

CARRIE D. 
Rating:
5.0

in and out in less than 5 minutes very fast and extremely friendly

David C. 
Rating:
5.0

Customer did not leave a comment.

Keith G. 
Rating:
3.0

Keep better records. My trip was cancelled by mistake. The pickup location was supposed to open at 8 am did not open till9am

RAVEN LYNN O. 
Rating:
5.0

Dealer was very professional, courteous and helpful.

CARL N. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER LAWSON S. 
Rating:
4.0

Customer did not leave a comment.

BRUCE E P. 
Rating:
4.0

nice equipment!

HOWARD A W. 
Rating:
5.0

Nothing. Customer service was awesome. No issues. Very helpful with issues we ran into.

PAUL M R. 
Rating:
5.0

Customer did not leave a comment.

DAWN G. 
Rating:
1.0

Hours posted were not actual hours. I was running late for pickup of a car dolly. He was rude, said you better be here by 3:30 cause I'm outa here by then. I was picking it to haul a local car there back 3 hours one way. When I got there, at 3:40 after racing to get there, he was working on loading up an abandoned car of his own. I had to wait until 4:30 until he got his own work done until he could rent me the hauler. When I did pick up my car, I told the seller about it and he said, "don't take it personal" He's like that with everybody. I did the ordering online so all he had to do was print out the papers, back me in and I was gone in 10 minutes. Good thing for him its a small town and he's he only place in town. Cause I would have to use him again in the future.

ROBERT R B. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
4.0

Customer did not leave a comment.

CLINT B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
No reviews have been submitted for this location.

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