Customer did not leave a comment.DOUGLAS B.
Customer Reviews for Pick Rite Thriftway
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was outstanding!!LARINN F.
It would be more convenient to have earlier store hours for a pick up. A 10:00 opening for a local rental is not very reasonable.John D.
Customer did not leave a comment.Guy J.
Customer did not leave a comment.Donald G.
Customer did not leave a comment.Michael M.
Truck cargo area was dirty. Rental desk staff was excellentdavid E.
Customer did not leave a comment.Gabierl C.
I can't thank Mandy and Jacob enough, for their determination to go above and beyond. Mandy is so very compassionate and kind, which is olso incredibly difficult to come by these days. Jacob was also very pleasant, professional, and responsive. He listened to my experience, made some executive decisions, explained (in great detail) the process of my transaction and what to expect, and made sure that I understood it all. I usually dread days I have to use U-haul. Moving days are never fun, but when you get to deal with people like Mandy and Jacob, then it softens the blow. A big thank you to both of them and to the Vancouver location for pulling together to get my fiasco taken care of. Y'all are awesome!!Raven C.
Not happy! I rented the trailer to drop off at either Aberdeen or Hoquiam, WA. Was told, not ask, to take it to Montesano instead because it was needed. Another 20 miles out of my way. Overall I was Not a happy customer!Bob B.
The rental worked out ok, but this was not the original location I originally booked the reservation. This location was 20 miles in the opposite direction I was going. The website stated my original location had the equipment (5'x8' trailer) and allowed me to reserve it, however, I was called the night before to change the location with no further explanation. Better website management would improve my overall opinion of the services provided.Douglas A.
Great service. Friendly ðŸ‘ðŸ»Brian T.
Train the employees better before asking them to do 3 things at once.Miera O.
I was there almost two hours after reserving it online. The computer crashed and they didn't seem to know what they were doing. They even tried to tell me it was my fault after about an hour because they said I reserved it wrong online and didn't select my drop off to be the same place I rented from so that is what the holdup was. When I pulled up my email showing that was a lie, they very frustratingly said, â€œOk, well thank you for your patience.â€ I hadn't shown a lack of it, I just didn't appreciate being blamed for having to wait there two hours to rent a cheap open trailer when I reserved it correctly. The main female employee with shorter hair that appeared to be a lead was pleasant and I know she was more frustrated than I was but uhaul needs to do a better job helping them to be successful. I don't blame them because you clearly don't train them well.RAMON V.
Customer did not leave a comment.Brian N.
Debbie did a great job getting me checked in.Angel M.
Pick up location was horrible. Unorganized and confused and slow. Would not recommend montesano pick rite for rentals.Kevin M.
Not only did I get charged more with zero explanation but the gentleman just told me to give him the keys and go. I'm happy I pulled up the app and did the return stuff before giving him the keys. But I still have no idea why I was charged more....Angela N.
The staff was kind and very helpful.Debbie S.
Customer did not leave a comment.Ronald H.
Customer did not leave a comment.valerie S.
Customer did not leave a comment.SHILOH W.
Trying to find location of equipment in back was a little confusing, but overall ok.JOHN H.
Customer did not leave a comment.Douglas F.
When I went to pick up the truck it wouldn't start so they jumped it and told me it would be fine. I got home and it wouldn't start again I had to call roadside assistance. The girl I talked to in roadside assistance, Heather, was excellent and found someone very quickly (early tire in Aberdeen WA.) to come put new battery in truck. Everything was great. Heather went above and beyond to make sure truck was fixed!!!susan T.
Good equipment, very nice clerk, everything went smoothly.Bruce B.
The truck ran and drove poorly. It would barely idle and would die when idling while making corners. The cab leaked water also. The app would not find my location and I had to call uhaul and didn't get checked out on time. I was 40 minutes late before I got to pull the truck out of the parking lot. It was the worst uhaul truck and experience I've ever had. The only good thing about it was the lady at thriftway was nice and helpful when returning the truck, but she was a thriftway employee who checks trucks in and out. not a uhaul employee.Keith T.
Was given a broken trailer at first, then switched to a different trailer that wasn't what I ordered. Then upon returning the trailer an hour early. I asked for help to unload it off of my hitch. I couldn't get the lock to unlock off the hitch. I was denied help and told to call sheriff for help. This was horrible service and after the initial renting of the trailer nightmare, I will never use this service again.christa H.
Tried to contact them a few times to ask questions and did not get a response.Sam N.
Due to Covid and riots, rental was cancelled the night before and rescheduled pick up location was 2 hours away (so 4 hours round trip to pick it up).Bruno G.
The service representative was very very helpful and was a pleasure to work with.bill C.
You still have the opportunity to improve the service with THIS customer. The return site stated that they had credited my account for the absence of blankets and the miles. To date, I have not seen any of these changes. All this has resulted in the experience of being â€œnickeled and dinedâ€ through out the experience. That U-Haul outlets are being allowed to take advantage of movers under the stress and time constraints of moving, in my case, by not following through on their commitments. Feel free to set the record straight by adjusting my account or calling me with corrections. Larry KahlLarry K.
Customer did not leave a comment.Eugenia R.
Customer did not leave a comment.Lisa L.
Stop allowing rentals from the east county rentals locations in Elma Wa!! Long story but I was owed the $50 guarantee for registration that was cancelled by the Elma location, your online customer service line knew nothing about the advertisement on your website for the booking guarantee and this is unacceptable. Do not promote and guarantee something and then fail to provide it or even train your customer service agents about the issue. We got screwed out of a reservation and then your agents knew nothing about it online. Fortunately your Montesano agent was able to provide with a truck at a later date and was very pleasant and helpful! You need to shut down the Elma office location!!!!!Amy D.
Very hard to find and the truck was not close by.Cathy D.
Great customer servicePamela E.
Customer did not leave a comment.kelly H.
I had great help from the person at this location.Chelsea T.
The computer process is difficult to go through. I thought I had completed my reservation and printed it and it seemed to come out different from previous times., I got to the store to pick up the trailer and they had no record f my reservation and had to start over from scratch, Your process is cumbersome. At least I no longer have to call and take pictures of my driver's license and send the picture to you.WILLIAM D.
The staff at this location are wholly untrained on the online pick up process which subsequently cost me time and money. Not no mention bordering on rude and unprofessional.ANTHONY C.
Customer did not leave a comment.Michael S.
Caroline was the Best I've been a Uhaul dealer for handful of yrs. two dealerships By far she is the most friendly & cooperative. Person I've deal with at this location Dealt with another two women Other was friendly but one seemed to be not so Just my honest feelings based on my experiences here with a handful of rentals. Sincerely. ScottSCOTT K.
They were very friendly and prompt. However when there were added charges not agreed upon they said I needed to pay them and take it up with U-Haul. That is not true. U-haul did correct the charges,however.CANDICE MICHELLE W.
Customer did not leave a comment.TONYA S.
Customer did not leave a comment.Rick H.
Customer did not leave a comment.TONYA S.
I know the little "box" trailers aren't really supposed to be waterproof. -- (there is a small sticker inside the unit that says it isn't "waterproof", only "water resistant"). However, this trailer leaks BADLY- likely around the door. Our boxes were soaked when we got home. None of the items inside the boxes was ruined- when we got home we removed all the stuff from the soaked boxes. All turned out, OK, though- no damage. Just a lot of panic. We will use U-haul again- but carefully inspect the unit before we take it..... Thanks, be safe.. M/K JohnsonMark J.
Just Keep Doing What You have Been Doing the Way that you have been doing it.JEFFRY F.
Customer did not leave a comment.Larry S.
Customer did not leave a comment.KALEB C.
Customer service was very good.Kris L.
Keeping the backup cameras updated and maintained. It was a blue screen my entire rental, didn't bother me too much but made moving and backing into small spaces pretty hard.Katelyn C.
The check-out and check-in process was very slow.Hugh C.
Better training for all staff that helps with the rental process.Anita M.
Customer did not leave a comment.Anita M.
Everything about the service and truck was outstanding.Kathleen W.
Customer did not leave a comment.Jason A.
The truck was not swept out and it reeked of marijuana.Roald J.
Faster pickup of truckAndrew P.
Over all over damage of,over,paying my card when they said was certain fee and,didnt say curtain fees I would,lile,some,of,my money bank,it was only,suppose to,be 113 and they over charged me,Katie R.
The location is in a food market and the vehicles are behind the store. On a rainy day, it would be an inconvenient experience. My biggest issue is I reserved the vehicle for pick up at a town 18 miles closer to my home but the day before I was scheduled to pick up the vehicle, I received a text stating my pick up location had been move 18 miles further from my home. I was given 40 uncharged miles but, the additional driving was not appreciated.gary P.
Customer did not leave a comment.ROSELLA K.
Customer did not leave a comment.Cindy C.
So the girl at desk was fine and did a good job but the guy who hooked up the trailer seemed like he didn't know what he was doing he put the trailer on hitch and turned the knob 2 turns and said that should be good. I tow alot so knew it wasn't tight i turned it another 8 to 10 turns it could have been bad for someone that didn't know about this stuff. The tow dolly its self was fine and worked flawlessTroy C.
I had a horrible experience with uhaul yesterday. I guess the computer system was down but the truck was showing 2000 +miles higher and it wouldn't let me change it and the lady at the counter tried to help but wasn't able to do much due to your system.. then when I returned the truck I was charged $30 service charge and like $17 for gas.. it looked the same to me.. I only drive it 16 or 17 miles so it couldn't have gone down 4 gallons.. so I will not be using uhaul anytime soon.. due to this bad experience. Hopefully it will be better soon!!Andria M.
Something was wrong with the fuel line on my first truck. Didn't even make it out of the town i rented in. Told i needed to wait for road side assistance. Was given a 3 hour wait. I ended up having to transfer all my stuff my self from one truck to another after complaining several times i was going to lose my movers. Which i still lost my movers and ended up hurting my bad knee and back moving my stuff myself. It's been almost a month and I'm just hearing back from the manger about compensation for all my inconvenience and this is after he said he would call me back the next Monday or Tuesday. I even left hima message and didn't hear back until i text him again over a week after calling and leaving a message.Sarah S.
Uhaul and places that rent out vehicle be on same page.Larinn F.
Customer did not leave a comment.Patrick G.
It was into the evening, the drop off / pick up area for uhaul, it's across the street with no signage (Nor a drop off nearby). So I went into the main building and asked. didn't have anyone who seemed to know how to process / handle the interaction, so they took my info and ... sent it off for the next crew. The lady who helped us was very nice, just didn't feel like that's how it was supposed to go? Took our paperwork given to us from the pickup location, which was strange. But I got the email and confirmation later the next day. All in all, only the ending was a little off, but it was good overall. Have a drop box near the park location if possible for these.Jared N.
have more people trained for uhaul transactions, since they really only have one person currently.Kenneth C.
Customer did not leave a comment.Abby B.
Customer did not leave a comment.VELMA M.
The woman at the service desk where I had to pick up the keys had no clue how to do the self service uhaul program and was extremely rude to me about it. She said she hasn't been trained on how to do it and has never used it before. I told her I haven't either and I'm just doing what the website is telling me to do. She was very rude through the process. I feel like everyone should be trained on a new program so things like this do not happen.Kynzie V.
Customer did not leave a comment.David H.
Customer did not leave a comment.Kylee S.
Customer did not leave a comment.james C.
Have a sign on the front that says uhaul...Jacqueline M.
Customer did not leave a comment.Todd B.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Alfredo H.
Customer did not leave a comment.AMANDA C.
Customer did not leave a comment.Tania S.
Customer did not leave a comment.tracey H.
nothing, it ws an easy return.BERNARD H.
Customer did not leave a comment.Evan M.
I don't understand why I had to pay for an extra day when I turned it in an a day early!!Mellissa C.
It too around an hour to pick up my truck. The two ladies did not know how to operate your new computer system.The new computer system was new and nobody updated them on how to use it. I had people waiting at my site to help me load. The truck did not have a full tank of fuel, WHY? I am 83 years old and handicapped, to get to the truck I had to walk around the store down a hill and find my truck in the rain. Very disappointed at the service at this location.ugene M.
While unfamiliar with this type of hitch, the person I worked with in Westport was extremely helpful. We learned something together, and she had a great attitude. :)Heather S.
got charged twice which made my credit max out and I could not make future payments. This was hardship for me and my family.gina A.
Customer did not leave a comment.Natasha C.
Customer did not leave a comment.Richard C.
Was very small parking lot and wasn't shown location of truck I had to find it myself she wouldn't show me just said it was behind the store.NICHOLAS A.
Customer did not leave a comment.NANCEE L.
Customer did not leave a comment.Brad T.
Rent equipment from U-Haul has become a pain in the butt. I don't believe I will rent from you again.Michael H.
Customer did not leave a comment.wendy S.
Customer did not leave a comment.Katherine R.
No comment. We had no problem with the uhaul rental. Thank you so much for making our moving experience easy breezy. Jayla MuhlhauserJayla M.
Truck had a lot of broken glass in cab and back of truck Truck wouldn't start Was jumped by auto store across street Wouldn't start at all! Even after driving for awhile Had to be picked up by uhaul repair person(?)Sara G.