Customer Reviews for Pick Rite Thriftway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pick Rite Thriftway

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Cindy C. on

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Customer did not leave a comment.

Troy C. on

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So the girl at desk was fine and did a good job but the guy who hooked up the trailer seemed like he didn't know what he was doing he put the trailer on hitch and turned the knob 2 turns and said that should be good. I tow alot so knew it wasn't tight i turned it another 8 to 10 turns it could have been bad for someone that didn't know about this stuff. The tow dolly its self was fine and worked flawless

Andria M. on

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I had a horrible experience with uhaul yesterday. I guess the computer system was down but the truck was showing 2000 +miles higher and it wouldn't let me change it and the lady at the counter tried to help but wasn't able to do much due to your system.. then when I returned the truck I was charged $30 service charge and like $17 for gas.. it looked the same to me.. I only drive it 16 or 17 miles so it couldn't have gone down 4 gallons.. so I will not be using uhaul anytime soon.. due to this bad experience. Hopefully it will be better soon!!

Sarah S. on

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Something was wrong with the fuel line on my first truck. Didn't even make it out of the town i rented in. Told i needed to wait for road side assistance. Was given a 3 hour wait. I ended up having to transfer all my stuff my self from one truck to another after complaining several times i was going to lose my movers. Which i still lost my movers and ended up hurting my bad knee and back moving my stuff myself. It's been almost a month and I'm just hearing back from the manger about compensation for all my inconvenience and this is after he said he would call me back the next Monday or Tuesday. I even left hima message and didn't hear back until i text him again over a week after calling and leaving a message.

Larinn F. on

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Uhaul and places that rent out vehicle be on same page.

Patrick G. on

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Customer did not leave a comment.

Jared N. on

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It was into the evening, the drop off / pick up area for uhaul, it's across the street with no signage (Nor a drop off nearby). So I went into the main building and asked. didn't have anyone who seemed to know how to process / handle the interaction, so they took my info and ... sent it off for the next crew. The lady who helped us was very nice, just didn't feel like that's how it was supposed to go? Took our paperwork given to us from the pickup location, which was strange. But I got the email and confirmation later the next day. All in all, only the ending was a little off, but it was good overall. Have a drop box near the park location if possible for these.

Kenneth C. on

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have more people trained for uhaul transactions, since they really only have one person currently.

Abby B. on

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VELMA M. on

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Kynzie V. on

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The woman at the service desk where I had to pick up the keys had no clue how to do the self service uhaul program and was extremely rude to me about it. She said she hasn't been trained on how to do it and has never used it before. I told her I haven't either and I'm just doing what the website is telling me to do. She was very rude through the process. I feel like everyone should be trained on a new program so things like this do not happen.

David H. on

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Kylee S. on

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james C. on

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