Customer Reviews for Pick Rite Thriftway
(U-Haul Neighborhood Dealer)

240 reviews

211 E Pioneer Ave   Montesano, WA 98563
(& Main)

(360) 249-5119

Location Hours

  • Mon-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(360) 249-5119

211 E Pioneer Ave
Montesano, WA 98563
(& Main)

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

They're always very friendly and helpful but the lack of a drop box for after-hours key returns is a bummer.

Andrew B. 
Rating:
3.0

They don't help with unhooking trailers...but I literally couldn't get the trailer off hitch so they sent out the meat dept. guy...very helpful!

Chris D. 
Rating:
5.0

I got charged for insurance even though I declined it

Matthew R. 
Rating:
3.0

Customer did not leave a comment.

Ashley R. 
Rating:
4.0

Customer did not leave a comment.

Katelyn B. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

The staff was pleasant, professional, and prompt in completing our drop off paperwork.

Cynthia S. 
Rating:
5.0

The mechanism for opening back door of your truck was rusty and corroded. It should be cleaned and oiled. I know our salt air causes problems and maybe this maintenance issue is overlooked. Thanks, Art Russo

Arthur R. 
Rating:
5.0

Everything went well, my only complaint was with the truck itself. A headlight was out and the drivers door wouldn't shut properly.

Katherine L. 
Rating:
5.0

Customer did not leave a comment.

Cook R. 
Rating:
2.0

The customer service representative was not very knowledgeable about the pick up process. She even claimed to not know how to work a computer. Took 20 minutes to pick up a key when I had already filled out the check in process online.

Angela I. 
Rating:
5.0

Customer did not leave a comment.

Patrick N. 
Rating:
5.0

Customer did not leave a comment.

TONI S. 
Rating:
5.0

Customer did not leave a comment.

LEROY T. 
Rating:
5.0

Great job quick and easy the staff was friendly and helpful.

JACOB PATRICK N I. 
Rating:
5.0

Customer did not leave a comment.

Corey P. 
Rating:
5.0

Customer did not leave a comment.

doris W. 
Rating:
4.0

Customer did not leave a comment.

Patricia Y. 
Rating:
5.0

Customer did not leave a comment.

Kathy J. 
Rating:
5.0

Customer did not leave a comment.

CIMMERON JOHN B. 
Rating:
5.0

Thank you

KAREN L. 
Rating:
5.0

Everything went very smoothly for my rental and the staff was wonderful to work with.

Angela M. 
Rating:
3.0

Customer did not leave a comment.

Amy T. 
Rating:
3.0

We had to drive about 100 miles round trip out of our way to pick up the truck. The rental system doesn't have an option for when you will be dropping it off so the quote system isn't clear. We told the rental counter that we would need the truck until about 3pm the next day. She said pit wouldn't be a problem.

Shannon L. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
3.0

I rented the $19.99 10' moving. On the website, I was quoted a price of just under $40, but when I went to pick up the vehicle the full price was almost $80. I was shocked and a little confused about the price. The woman at the counter was not really that friendly. The inside of the cargo bed was not too bad, but the front cab cup holders had not been cleaned, the space between the driver and passenger side seats along with floors hadn't been vacuumed, and the overall feel of the vehicle felt a little off. Luckily I didn't have far to drive.

LISA B. 
Rating:
3.0

While the Uhaul rep assured me over the phone that the trailer would be connected by someone at the pick-up location, unfortunately, after driving an hour to pick this up, I was told they do not do the hookups. They did eventually find someone to help me when I refused to sign anything or accept the trailer without hookup, but it was unnecessarily stressful and a clear miscommunication between Uhaul and the sites they use for their pick-up/drop-offs.

Casey T. 
Rating:
5.0

Customer did not leave a comment.

Tiffany B. 
Rating:
5.0

Customer did not leave a comment.

Tiffany B. 
Rating:
3.0

Staff helpers wonderful

PAULA R. 
Rating:
3.0

The truck was filthy inside and out. In these days of the pandemic, I was surprised and uncomfortable that at least the inside hadn't been cleaned since the last renter used it. The “low rear tire” warning light stayed on the whole trip. And you'd mileage rate was way too high.

Carlene K. 
Rating:
5.0

The trailer's running lights were not operational. The blinkers and brake lights worked but we were in the dark while driving. Was pulled over in California for no lights when we realized it. Luckily the cop was nice and followed us to a close autozone to get magnetic lights.

Terry B. 
Rating:
5.0

The mirrors on the vehicle did not adjust to accommodate a taller person with the seat adjusted to the rear

Russell P. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
3.0

Make sure the gas tank is full before a customer uses a truck!

William B. 
Rating:
5.0

Absolutely nothing for improvement.was awsome everyone did their part to get me what I needed that day it was easy the rest of my day was good because of the people did their part pleasant expierance

tracy C. 
Rating:
1.0

Yesterday I dropped off a 20 foot rental truck on time, cleaned, & a full gas tank with no issues and a receipt of $175 after a one day rental and 76 miles. Today I wake up and see on my U-Haul account and my credit card a charge of $349.78. Thank you for screwing me over. Do NOT use the U-Haul at Pick Rite Thriftway-Montesano, WA.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Garrett T. 
Rating:
5.0

very pleased with all aspects of this rental. will reuse this service in the future. the lady that helped me did a great job.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
5.0

Customer service was outstanding!!

LARINN F. 
Rating:
4.0

It would be more convenient to have earlier store hours for a pick up. A 10:00 opening for a local rental is not very reasonable.

John D. 
Rating:
5.0

Customer did not leave a comment.

Guy J. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Truck cargo area was dirty. Rental desk staff was excellent

david E. 
Rating:
3.0

Customer did not leave a comment.

Gabierl C. 
Rating:
3.0

I can't thank Mandy and Jacob enough, for their determination to go above and beyond. Mandy is so very compassionate and kind, which is olso incredibly difficult to come by these days. Jacob was also very pleasant, professional, and responsive. He listened to my experience, made some executive decisions, explained (in great detail) the process of my transaction and what to expect, and made sure that I understood it all. I usually dread days I have to use U-haul. Moving days are never fun, but when you get to deal with people like Mandy and Jacob, then it softens the blow. A big thank you to both of them and to the Vancouver location for pulling together to get my fiasco taken care of. Y'all are awesome!!

Raven C. 
Rating:
3.0

Not happy! I rented the trailer to drop off at either Aberdeen or Hoquiam, WA. Was told, not ask, to take it to Montesano instead because it was needed. Another 20 miles out of my way. Overall I was Not a happy customer!

Bob B. 
Rating:
3.0

The rental worked out ok, but this was not the original location I originally booked the reservation. This location was 20 miles in the opposite direction I was going. The website stated my original location had the equipment (5'x8' trailer) and allowed me to reserve it, however, I was called the night before to change the location with no further explanation. Better website management would improve my overall opinion of the services provided.

Douglas A. 
Rating:
5.0

Great service. Friendly 👍🏻

Brian T. 
Rating:
2.0

Train the employees better before asking them to do 3 things at once.

Miera O. 
Rating:
1.0

I was there almost two hours after reserving it online. The computer crashed and they didn't seem to know what they were doing. They even tried to tell me it was my fault after about an hour because they said I reserved it wrong online and didn't select my drop off to be the same place I rented from so that is what the holdup was. When I pulled up my email showing that was a lie, they very frustratingly said, “Ok, well thank you for your patience.” I hadn't shown a lack of it, I just didn't appreciate being blamed for having to wait there two hours to rent a cheap open trailer when I reserved it correctly. The main female employee with shorter hair that appeared to be a lead was pleasant and I know she was more frustrated than I was but uhaul needs to do a better job helping them to be successful. I don't blame them because you clearly don't train them well.

RAMON V. 
Rating:
5.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

Debbie did a great job getting me checked in.

Angel M. 
Rating:
1.0

Pick up location was horrible. Unorganized and confused and slow. Would not recommend montesano pick rite for rentals.

Kevin M. 
Rating:
1.0

Not only did I get charged more with zero explanation but the gentleman just told me to give him the keys and go. I'm happy I pulled up the app and did the return stuff before giving him the keys. But I still have no idea why I was charged more....

Angela N. 
Rating:
3.0

The staff was kind and very helpful.

Debbie S. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

valerie S. 
Rating:
5.0

Customer did not leave a comment.

SHILOH W. 
Rating:
5.0

Trying to find location of equipment in back was a little confusing, but overall ok.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Douglas F. 
Rating:
3.0

When I went to pick up the truck it wouldn't start so they jumped it and told me it would be fine. I got home and it wouldn't start again I had to call roadside assistance. The girl I talked to in roadside assistance, Heather, was excellent and found someone very quickly (early tire in Aberdeen WA.) to come put new battery in truck. Everything was great. Heather went above and beyond to make sure truck was fixed!!!

susan T. 
Rating:
5.0

Good equipment, very nice clerk, everything went smoothly.

Bruce B. 
Rating:
1.0

The truck ran and drove poorly. It would barely idle and would die when idling while making corners. The cab leaked water also. The app would not find my location and I had to call uhaul and didn't get checked out on time. I was 40 minutes late before I got to pull the truck out of the parking lot. It was the worst uhaul truck and experience I've ever had. The only good thing about it was the lady at thriftway was nice and helpful when returning the truck, but she was a thriftway employee who checks trucks in and out. not a uhaul employee.

Keith T. 
Rating:
1.0

Was given a broken trailer at first, then switched to a different trailer that wasn't what I ordered. Then upon returning the trailer an hour early. I asked for help to unload it off of my hitch. I couldn't get the lock to unlock off the hitch. I was denied help and told to call sheriff for help. This was horrible service and after the initial renting of the trailer nightmare, I will never use this service again.

christa H. 
Rating:
3.0

Tried to contact them a few times to ask questions and did not get a response.

Sam N. 
Rating:
3.0

Due to Covid and riots, rental was cancelled the night before and rescheduled pick up location was 2 hours away (so 4 hours round trip to pick it up).

Bruno G. 
Rating:
5.0

The service representative was very very helpful and was a pleasure to work with.

bill C. 
Rating:
2.0

You still have the opportunity to improve the service with THIS customer. The return site stated that they had credited my account for the absence of blankets and the miles. To date, I have not seen any of these changes. All this has resulted in the experience of being “nickeled and dined” through out the experience. That U-Haul outlets are being allowed to take advantage of movers under the stress and time constraints of moving, in my case, by not following through on their commitments. Feel free to set the record straight by adjusting my account or calling me with corrections. Larry Kahl

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Eugenia R. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Stop allowing rentals from the east county rentals locations in Elma Wa!! Long story but I was owed the $50 guarantee for registration that was cancelled by the Elma location, your online customer service line knew nothing about the advertisement on your website for the booking guarantee and this is unacceptable. Do not promote and guarantee something and then fail to provide it or even train your customer service agents about the issue. We got screwed out of a reservation and then your agents knew nothing about it online. Fortunately your Montesano agent was able to provide with a truck at a later date and was very pleasant and helpful! You need to shut down the Elma office location!!!!!

Amy D. 
Rating:
3.0

Very hard to find and the truck was not close by.

Cathy D. 
Rating:
5.0

Great customer service

Pamela E. 
Rating:
5.0

Customer did not leave a comment.

kelly H. 
Rating:
5.0

I had great help from the person at this location.

Chelsea T. 
Rating:
3.0

The computer process is difficult to go through. I thought I had completed my reservation and printed it and it seemed to come out different from previous times., I got to the store to pick up the trailer and they had no record f my reservation and had to start over from scratch, Your process is cumbersome. At least I no longer have to call and take pictures of my driver's license and send the picture to you.

WILLIAM D. 
Rating:
1.0

The staff at this location are wholly untrained on the online pick up process which subsequently cost me time and money. Not no mention bordering on rude and unprofessional.

ANTHONY C. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Caroline was the Best I've been a Uhaul dealer for handful of yrs. two dealerships By far she is the most friendly & cooperative. Person I've deal with at this location Dealt with another two women Other was friendly but one seemed to be not so Just my honest feelings based on my experiences here with a handful of rentals. Sincerely. Scott

SCOTT K. 
Rating:
3.0

They were very friendly and prompt. However when there were added charges not agreed upon they said I needed to pay them and take it up with U-Haul. That is not true. U-haul did correct the charges,however.

CANDICE MICHELLE W. 
Rating:
4.0

Customer did not leave a comment.

TONYA S. 
Rating:
5.0

Customer did not leave a comment.

Rick H. 
Rating:
5.0

Customer did not leave a comment.

TONYA S. 
Rating:
3.0

I know the little "box" trailers aren't really supposed to be waterproof. -- (there is a small sticker inside the unit that says it isn't "waterproof", only "water resistant"). However, this trailer leaks BADLY- likely around the door. Our boxes were soaked when we got home. None of the items inside the boxes was ruined- when we got home we removed all the stuff from the soaked boxes. All turned out, OK, though- no damage. Just a lot of panic. We will use U-haul again- but carefully inspect the unit before we take it..... Thanks, be safe.. M/K Johnson

Mark J. 
Rating:
5.0

Just Keep Doing What You have Been Doing the Way that you have been doing it.

JEFFRY F. 
Rating:
3.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

KALEB C. 
Rating:
5.0

Customer service was very good.

Kris L. 
Rating:
4.0

Keeping the backup cameras updated and maintained. It was a blue screen my entire rental, didn't bother me too much but made moving and backing into small spaces pretty hard.

Katelyn C. 
Rating:
3.0

The check-out and check-in process was very slow.

Hugh C. 
Rating:
4.0

Better training for all staff that helps with the rental process.

Anita M. 
Rating:
5.0

Customer did not leave a comment.

Anita M. 
Rating:
5.0

Everything about the service and truck was outstanding.

Kathleen W. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

The truck was not swept out and it reeked of marijuana.

Roald J. 
Rating:
5.0

Faster pickup of truck

Andrew P. 
Rating:
2.0

Over all over damage of,over,paying my card when they said was certain fee and,didnt say curtain fees I would,lile,some,of,my money bank,it was only,suppose to,be 113 and they over charged me,

Katie R. 
No reviews have been submitted for this location.

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