Customer service was outstanding!!LARINN F.
Moving Truck Rental in Montesano, WA at Pick Rite Thriftway
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Montesano, WA 98563
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
It would be more convenient to have earlier store hours for a pick up. A 10:00 opening for a local rental is not very reasonable.John D.
Truck cargo area was dirty. Rental desk staff was excellentdavid E.
I can't thank Mandy and Jacob enough, for their determination to go above and beyond. Mandy is so very compassionate and kind, which is olso incredibly difficult to come by these days. Jacob was also very pleasant, professional, and responsive. He listened to my experience, made some executive decisions, explained (in great detail) the process of my transaction and what to expect, and made sure that I understood it all. I usually dread days I have to use U-haul. Moving days are never fun, but when you get to deal with people like Mandy and Jacob, then it softens the blow. A big thank you to both of them and to the Vancouver location for pulling together to get my fiasco taken care of. Y'all are awesome!!Raven C.
Not happy! I rented the trailer to drop off at either Aberdeen or Hoquiam, WA. Was told, not ask, to take it to Montesano instead because it was needed. Another 20 miles out of my way. Overall I was Not a happy customer!Bob B.
The rental worked out ok, but this was not the original location I originally booked the reservation. This location was 20 miles in the opposite direction I was going. The website stated my original location had the equipment (5'x8' trailer) and allowed me to reserve it, however, I was called the night before to change the location with no further explanation. Better website management would improve my overall opinion of the services provided.Douglas A.
Great service. Friendly ðŸ‘ðŸ»Brian T.
Train the employees better before asking them to do 3 things at once.Miera O.
I was there almost two hours after reserving it online. The computer crashed and they didn't seem to know what they were doing. They even tried to tell me it was my fault after about an hour because they said I reserved it wrong online and didn't select my drop off to be the same place I rented from so that is what the holdup was. When I pulled up my email showing that was a lie, they very frustratingly said, â€œOk, well thank you for your patience.â€ I hadn't shown a lack of it, I just didn't appreciate being blamed for having to wait there two hours to rent a cheap open trailer when I reserved it correctly. The main female employee with shorter hair that appeared to be a lead was pleasant and I know she was more frustrated than I was but uhaul needs to do a better job helping them to be successful. I don't blame them because you clearly don't train them well.RAMON V.
Debbie did a great job getting me checked in.Angel M.
Pick up location was horrible. Unorganized and confused and slow. Would not recommend montesano pick rite for rentals.Kevin M.
Not only did I get charged more with zero explanation but the gentleman just told me to give him the keys and go. I'm happy I pulled up the app and did the return stuff before giving him the keys. But I still have no idea why I was charged more....Angela N.
The staff was kind and very helpful.Debbie S.
Trying to find location of equipment in back was a little confusing, but overall ok.JOHN H.
When I went to pick up the truck it wouldn't start so they jumped it and told me it would be fine. I got home and it wouldn't start again I had to call roadside assistance. The girl I talked to in roadside assistance, Heather, was excellent and found someone very quickly (early tire in Aberdeen WA.) to come put new battery in truck. Everything was great. Heather went above and beyond to make sure truck was fixed!!!susan T.
Good equipment, very nice clerk, everything went smoothly.Bruce B.
The truck ran and drove poorly. It would barely idle and would die when idling while making corners. The cab leaked water also. The app would not find my location and I had to call uhaul and didn't get checked out on time. I was 40 minutes late before I got to pull the truck out of the parking lot. It was the worst uhaul truck and experience I've ever had. The only good thing about it was the lady at thriftway was nice and helpful when returning the truck, but she was a thriftway employee who checks trucks in and out. not a uhaul employee.Keith T.
Was given a broken trailer at first, then switched to a different trailer that wasn't what I ordered. Then upon returning the trailer an hour early. I asked for help to unload it off of my hitch. I couldn't get the lock to unlock off the hitch. I was denied help and told to call sheriff for help. This was horrible service and after the initial renting of the trailer nightmare, I will never use this service again.christa H.
Tried to contact them a few times to ask questions and did not get a response.Sam N.
Due to Covid and riots, rental was cancelled the night before and rescheduled pick up location was 2 hours away (so 4 hours round trip to pick it up).Bruno G.
The service representative was very very helpful and was a pleasure to work with.bill C.
You still have the opportunity to improve the service with THIS customer. The return site stated that they had credited my account for the absence of blankets and the miles. To date, I have not seen any of these changes. All this has resulted in the experience of being â€œnickeled and dinedâ€ through out the experience. That U-Haul outlets are being allowed to take advantage of movers under the stress and time constraints of moving, in my case, by not following through on their commitments. Feel free to set the record straight by adjusting my account or calling me with corrections. Larry KahlLarry K.
Stop allowing rentals from the east county rentals locations in Elma Wa!! Long story but I was owed the $50 guarantee for registration that was cancelled by the Elma location, your online customer service line knew nothing about the advertisement on your website for the booking guarantee and this is unacceptable. Do not promote and guarantee something and then fail to provide it or even train your customer service agents about the issue. We got screwed out of a reservation and then your agents knew nothing about it online. Fortunately your Montesano agent was able to provide with a truck at a later date and was very pleasant and helpful! You need to shut down the Elma office location!!!!!Amy D.
Very hard to find and the truck was not close by.Cathy D.
Great customer servicePamela E.