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Connie G.
Customer Reviews for Pickers Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very polite people, fast and easy to work with.
Christian M.Was an easy drop off.
Christopher B.I was pleased with the quick and easy rental experience. The associates at Pickers Place were Super nice and friendly, If I have to rent a uhaul again I would definitely go here again. Very good experience
Sue H.Super friendly and easy to return
Jeff S.Peggy and her husband were great.
Antonio V.I love that they was willing to understand when I had to extend my time with the uhaul
don P.All was good. Thank you Peggy. John
John S.We had a great experience with Peggy. She was very informative and was very understanding and kind. She is very knowledgeable and we will definitely go back again.
kim H.They took care of me quickly and efficiently. Someone met me in the driveway and parked my truck for me which was very appreciated.
JAMES B.Nothing
David C.Very nice as staff and the equipment was in great condition!
zack N.i was a little disappointed when i received a call on 4/15/23 saying there was a scheduling mix up on my trailer rental. apparently the baraboo location didn't have a car hauler available for a one way trip but i was still able to schedule it in advance online. so instead of being able to get the trailer that was five minutes away from my house, i had to drive an extra 30 minutes one way in order to get a trailer. I would have appreciated a little bit of a discount off of the rental rate due to the added fuel cost, but that was not the case whenever i asked the lady at the counter.
Kurtis B.They had the beginning miles listed wrong, at120004.8 when it was 120048 and charged us for 102 miles over charging us by 44 miles. Tried to explain to person working that Sauk city to Spring green and back is about 56 miles and their reading could not have been right with zero results. I'm sure this started out as a simple mistake but when they refuse to admit a mistake and charge for it, that's essentially theft.
KRIS M.Always helpful.
David G.The person we worked with did an excellent job of checking us in! Place of business was a little rundown.
HARRY A.Peggy is terrific! She makes renting the U Haul truck EZ!! A gem.
Pat F.Every year I cant count on this location to be dependable, friendly and super convenient!
Pamela Z.I called to see if they had a furniture dolly for our loading and they had one. Hard to put an upright deep freezer on a utility dolly. Kuddos to Pickers Place to come to the rescue.
Mary Anne P.Peggy was super flexible with the timing for the truck and I ended up needing it for a few extra hours. Everything went smooth! Thanks again!
Daniel N.The trailer was filled with snow..and the lady had a hard time hooking It up tonight hitch. Not her fault, the weather was very cold and she did a great job in handling it.. would rent from them again..Lori was very kind and patient with us..I would recommend them for sure!
Lisa G.The wiper blades were junk, didn't work at all. Other than that it was fine.
Lori N.The U haul rep at this establishment is very friendly and easy to deal with! No problems great experience
Dennis K.Nothing at the location. The overall Uhaul experience could be improved by streamlining the registration process. I can rent a $40k car with less paperwork (epaperwork) than was needed to rent a trailer.
John M.Check in took 1/2 hour which was longer than I anticipated. Also, the driver's side mirror could not be adjusted making a safety hazard while driving.
Larraine B.Very friendly and efficient return
John S.Was too busy place and narrow driveway. Very hard to figure out where to go, park and check out
MR J.Flag when the reservation is made that the location does not offer blankets.
Gary K.Have rented from Pickers many times. Peggy and her staff are always wonderful!
KATHERINE G.Very nice people knew what they were doing and Raul great!
Kevin K.Dirty place, nice people.
Kathryn R.Very helpfull
Thomas J.Nothing, you were great
BOB T.Location of Uhaul vehicles was not ideal, far in the back of the lot behind LOTS of flowers, vegetables, pedestrians, etc. Difficult to navigate and would not recommend as a drop off or pickup unless the trucks/trailers were moved to the front of the lot where they would be much more accessable.
Jared S.They do a great job & I will rent from them again.
Glenn G.Facility and personnel do a very good job
Glenn G.Everything was fine thank you
Alma M.Too much going on at this location.
William L.Excellent service and options.
Jason P.The furniture dolly we rented was plucked out of muddy gravel and handed to us; we had to thoroughly clean it before putting our own furniture on it. Ak of their dollies were outside in the rain and mud. The whole check out process was done on a phone, not a computer, so we could not even see the possible drop off locations or any documents, and no hard copies were given as an option. The trailer had a lot of random scratches that were not already identified with a quick claim sticker, so we had to spend a lot of time taking photos and asking the dispatch lady to put stickers all over. Then her husband was clearly pissed that we were needing this much check out time and came over to ask what was taking so long and told the dispatch lady he needed her right now with other work. It was ridiculous that he was frustrated with us trying to make sure everything was recorded for this rental, so that we did not get charged for something we did not do.
Daniel O.A little rough looking but friendly staff. Peggy was great.
Michael N.The folks at Pickers were by far the best Uhaul experience I've ever had. They truly know how to take care of customers. Guve them a bonus, they deserve it!
Craig F.Great service with helpful staff! Great job!!!
William S.Rental went perfectly! Even though your system was down pickers place was able to get my rental pushed thru so I could get the truck.
Pamela Z.She was very nice and did everything.
Myron H.