Customer Reviews for Pickers Place
(U-Haul Neighborhood Dealer)

89 reviews

7552 US Hwy 12   Sauk City, WI 53583

(608) 370-5678

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(608) 370-5678

7552 US Hwy 12
Sauk City, WI 53583

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Olivia S. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Very helpfule and personable staff!

Dean T. 
Rating:
1.0

Son racistas no tratan bien a los latinos deben quitarle los equipos nos hablaron asta malas palabras a mi hijo de 12 años y a mi tambien.

NELSON S. 
Rating:
4.0

UHaul did not call me as per their contract prior to my truck pick up date. I was supposed to get a 20' truck but only able to obtain a 10' truck. I had to call to find out that the 20' truck they had for me was 40-45mins from my requested location. Luckily the woman at my requested pick up location was able to help me out. Not having a 20' truck caused me to have delays in moving and taking two trips making this more expensive and a waste in gas. Not sure why Uhaul dropped the ball here but it caused me a lot of stress and wasted money and time.

Karen B. 
Rating:
3.0

The parking location is really rough and bumpy. It's too small to

Feyisa J. 
Rating:
5.0

Peggy was excellent before checked on us, at check she got us hooked up answering all of our questions and sending us on our way. We had a problem with the running lights that night and she helped us again solve that problem, which it was only a fuse in our truck. Peggy is wonderful! We would highly recommend Pickers Place!!!

Johnny R. 
Rating:
5.0

Get the equipment you requested to the location you requested. Kinda sucks you requested it online in your hometown and then you have to drive 20 miles to go pick it up in a different uhaul lot.

Dustin H. 
Rating:
5.0

Wonderful friendly people

ANDREW H. 
Rating:
5.0

Beverly was very helpful and an excellent customer service person.

gladis M. 
Rating:
5.0

Customer did not leave a comment.

Grace C. 
Rating:
4.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

The 10' truck was ready and waiting for me at the scheduled time. I got better millage with the truck then I expected. And Peggy was excellent. She spoke clearly and conversationally. The pick up and return was seamless. I forgot my Under Armor water bottle in the cab. Peggy found it and sent me a message so I could pick it up. Next time I need a truck I'm going back to Pickers Place .

Dennis P. 
Rating:
5.0

Quick and easy

REMIE S. 
Rating:
5.0

Very helpful

Boris N. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY E. 
Rating:
4.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

ROGER Q. 
Rating:
3.0

Customer did not leave a comment.

BRADLEY C. 
Rating:
4.0

Customer did not leave a comment.

Tyler B. 
Rating:
3.0

Customer did not leave a comment.

KT H. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Damien W. 
Rating:
3.0

Customer did not leave a comment.

Eric K. 
Rating:
4.0

Customer did not leave a comment.

Mary P. 
Rating:
3.0

The trailer was nice but we got alittle behind and tried to hurry. So we got pulled over. Do to having no tail lights. Had to unplug the trailer lights as the lights shorted out and blew a fuse. took over two hours to get moving again. Ended up being 5 hours late. Which we called and kept the location up to par with our location and eta. Upon arrival we were greeted and while parking the trailer we were informed that. We were being charged 74$ to rent the trailer instead of the 38.00. We had agreed too. So we were charged for a full extra day. As well as could have possibly gotten ticketed as it was dark and had zero lights. The lady got a warning. But only because she is cute n was chatty with the officer. Had I been driving I'm sure I'd have gotten charged. With operating a trailer with out proper lighting. As well as it was only rated 55 miles a hour so had to drive 4.5 hours down the interstate. With traffic backed up as if we'd have done the 70-80mph normal n blew a tire or a wheel bearing. Obviously we'd have been charged. Even though we paid for the insurance. So the insurance that covered the trailer n the motorcycles we were hauling truly covered nothing as the wiring was faulty. Wich caused us to be pulled over. Plus the low speed rating on the trailer limited travel time. So I feel it is unjust that we were charged for two days plus double the insurance. Only because of issues encountered due to issues with the trailer. I will not be using uhaul again. Nore will I recommend others to. If the situation is not rectified. As it was a nice trailer but it was not interstate safe.

Robert S. 
Rating:
5.0

I Would Definitely recommend, but I Live In Illinois

Gerry C. 
Rating:
5.0

It was perfect

Pamela Z. 
Rating:
5.0

Customer did not leave a comment.

Israel S. 
Rating:
4.0

Customer did not leave a comment.

Randy H. 
Rating:
3.0

Customer did not leave a comment.

jim T. 
Rating:
3.0

Customer did not leave a comment.

David E. 
Rating:
4.0

Very friendly customer service and nice extended hours for return of trailer.

Scott C. 
Rating:
5.0

They were very helpful in assisting in booking up the trailer to the truck.

MARK W. 
Rating:
5.0

Staff were friendly and helpful. I have no suggestions for improvement.

Daryn F. 
Rating:
5.0

Customer did not leave a comment.

Cary E. 
Rating:
3.0

Knowledgeable and helpful staff. Easy to arrange pick up and drop off.

Brad C. 
Rating:
5.0

The owners were super friendly and made sure that the trailer was operating correctly with the lights and all.

Rachel F. 
Rating:
5.0

Trailer pulls better with some weight in it. Easy to pick up and drop off.

William W. 
Rating:
5.0

Excellent service. Thank you!

Margaret Z. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
3.0

Ask if the person did Virtual self check in to help process on their end

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Cindy B. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

It was a very pleasant process renting the U Haul from Pickers Place. Everything was great.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Weston W. 
Rating:
5.0

Customer did not leave a comment.

Austin I. 
Rating:
3.0

Customer did not leave a comment.

Dean C. 
Rating:
5.0

Mobile check in process was a pain. There should be more communication about what is needed before you do the pickup

Philip R. 
Rating:
1.0

Took an hour to get the Uhaul — had to wait in line with the farmer's market customers and then the person helping us couldn't figure out how to run our card to pay for the Uhaul. Wouldn't recommend this location.

Daphne S. 
Rating:
5.0

This rental was very smooth and inexpensive.

Michael G. 
Rating:
3.0

First off U-HAUL IS A JOKE!!! The worst mismanaged company ever! Even worse then trump trying to run America! Secondly, made a reservation to the location i lived in. Got a "GUARANTEED RESERVATION" text 24hrs prior to pick. (ok i can live with that) Now 2hrs prior to pick up a second text saying my pick up was to a different location 2HRS AWAY is confirmed... WTH!?! Called Uhaul and they said NOT our problem and GUARANTEED RESERVATIONS dont mean a thing. Why even bother having reservations let alone a GUARANTEED RESERVATION!!!! Exp. (You dont call and make a reservation at a hotel just to arrive and have them tell you, sorry but reservations dont mean a thing, not our problem and your hotel is two hrs away). After a no return call from the area manager (Mrs.S will call her) of the Western slope of Colorado, talked with customer service who then transferred me to two other departments then finally landing on the scheduling department. This guy (Mr. B) was a complete jerk and would do nothing (besides a $50 rebate when i returned the trailer) to help with the inconvenience and bind they put me in, to drive 2HRS out of my way!!! Everyone knows hows frustrating, tiresome and tight scheduling you have while moving! The company i finally picked up the trailer from, where kind and understanding of the BS that UHAUL puts the costumer through! Asked the owner about reservations and he just dropped his head and said " ive been a dealer for 30 yrs, and ive been trying to figure this out for the past 12yrs!! WTH!?!?! are you kidding me? A dealer is even trying to figure out what the knuckle heads at U-HAUL are doing to not only the final customer but to other dealers as well!! U-HAUL doesn't give a dam about the end user, just there bottom line. BY ANY AND ALL MEANS DO NOT USE U-HAUL THEY WILL BEND YOU OVER AND DO NOTHING BUT LAUGH!!

Michael M. 
Rating:
5.0

Went out of their way to make it quick, safe and overall an easy transaction. I would definitely rent from them again.

Sean S. 
Rating:
4.0

Customer service lacking.

Douglas S. 
Rating:
5.0

it was really busy, so I couldn't find anyone to help me when i was having trouble with the app, but that was more the app's fault that the workers there

Jason T. 
Rating:
5.0

Nothing

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Laurel K. 
Rating:
5.0

Customer did not leave a comment.

Jay E. 
Rating:
5.0

Ms. Beverly was knowledgeable, efficient and friendly. She did a great job helping us to rent the U Haul.

Carol P. 
Rating:
5.0

Customer did not leave a comment.

Ben M. 
Rating:
3.0

Make arrangements more clear relating to any need to pick up equipment at a different location.

Daniel L. 
Rating:
4.0

Upper lights weren't working so owner checked all connections promptly and used her gauge to confirm. She then switched trailers and all was well.

Gary L. 
Rating:
5.0

Peggy is the greatest. So friendly and right on top of things. Very clear in her communication as well. I will definitely continue to rent from uhaul because of her! The location is very handy and easy to navigate as well.

Cheryl O. 
Rating:
5.0

I was very impressed with the service they hooked up the trailer and explained things very clearly will be doing all my U-Haul rentals at pickers from now on

Marc W. 
Rating:
5.0

Great Service!

Rob S. 
Rating:
5.0

My first time renting from this location was great, I'll be back!

Pamela Z. 
Rating:
5.0

very friendly and helpful.

Dan L. 
Rating:
5.0

Customer did not leave a comment.

Karl B. 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
2.0

Very slow service with electronic paperwork done on their cellphone instead of a computer. It might be a good farmer's market, but not an efficient U-Haul rental location. The trailer was difficult to pull out from behind a wood pile. This location was not our original choice, but the original location didn't want to do a one-way rental, so U-Haul reassigned our order.

Alan S. 
Rating:
3.0

Customer did not leave a comment.

Sally H. 
Rating:
5.0

Very helpful people

Justin P. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

Thanks for texting us to check in on our reservation. It was great to have a way to communicate with you. Very easy drop-off. Great, convenient location to our house.

Kelly K. 
Rating:
1.0

Again, a DIRECT phone number would be helpful. A different location , but also with construction and detours and what showed on your map is incorrect. There was only a young person to help me who did nothing to help direct me to back the trailer into a tight spot between an old broken down truck, their small Haul sign, the large flower pots everywhere, a large brick planter (directly behind where I was to park the trailer), and a junked forklift. Good thing I know who to back a trailer correctly. I think they were HOPING I would damage something. Doubt I'll ever make use of UHaul again.

Kippian I. 
Rating:
5.0

Customer did not leave a comment.

GEORGE P. 
Rating:
5.0

Excellent service and timing was perfect. A place to use again.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Ben W. 
Rating:
5.0

Customer did not leave a comment.

Tomasz K. 
Rating:
4.0

very good service from a hard working lady.

Ken S. 
Rating:
5.0

Newer truck, easy to get to. And truck was easy on the gas

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
1.0

Customer did not leave a comment.

BOBBY L. 
Rating:
5.0

Great service.

Christopher W. 
Rating:
3.0

Customer did not leave a comment.

Gregory S. 
Rating:
4.0

Fast and easy pickup and return. Definitely be back next time I need a trailer.

Jamie F. 
Rating:
5.0

I saw nothing to improve

Suzanne N. 
Rating:
4.0

I requested a receipt for expense purposes (reimbursement) but did not receive a receipt that included the dollar armount I paid. I would appreciate a receipt.

keith L. 
Rating:
5.0

Great customer service!!!

Derek C. 
No reviews have been submitted for this location.

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