Customer Reviews for Picketts Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Picketts Auto

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Yves L. on

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Wayne M. on

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Kenneth P. on

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Michael F. on

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The gentleman that we dealt with at that location was very, very rude. I will never rent nor recommend that facility to anyone. It had nothing to do with Uhaul itself, Uhaul rental was located in the Ace hardware.

Chris P. on

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Very prompt and courteous when I dropped it off

Colyer W. on

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William V. on

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Nothing awesome

Malachi K. on

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LINDA D. on

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Buck S. on

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Robert K. on

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Kerrie L. on

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For a sudden move, these people worked with me to the very end, letting me move my dates around with ease. Good people, good experience.

Betty D. on

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Very nice and friendly!

James M. on

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Kevin at Picketts Auto was outstanding and zipped right through the inspection/paperwork

Scott C. on

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Drove 15 ft u-haul for 67 miles / appeared to be almost 1/2 of tank of gas/ Put 6 gals in it 2 miles from ACE Hardware location where truck was rented. got there and was told there was only 3/8th s full and that I needed to put more gas in it or there would be a $22 dollar charge It appeared to me as though I replaced enough gas but was accused of not and needed to put more in it. Will never rent from this location again!!!! If they are going to play the approximate game then truck should be full when picked up and full when returned. NO I AM NOT HAPPY EVEN THOUGH THEY SAID AFTER ARGUING THAT THEY WILL TAKE CARE OF IT. EVER THINK MAYBE GAS GAUGE IS OFF OR NEEDS REPAIR??????? wHAT A HASSLE AND WASTE OF MY TIME / MY HOURLY RATE IS $250 SO FOR THE 20 MINUTES OF BS LOOKS LIKE YOU MIGHT OWE ME

Alexis A. on

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thomas C. on

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Beverly W. on

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Kevin was very helpful and pleasant to work with!

Thomas M. on

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MIKE K. on

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Denise W. on

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Marquite S. on

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Daniel H. on

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Gregg R. on

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John S. on

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Cheryl P. on

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In the ACE hardware made it a handy drop off point.

Melinda P. on

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Alton C. on

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michael M. on

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Location didn’t have boxes or blankets. IAlso had to wait 30 min in line as they were helping other people with purchases. ( Ace Hardware)

PATRICIA A. on

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I wouldn't recommend uhaul at all any more

Joey P. on

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MIKE E. on

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Joshua C. on

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David L. on

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PAUL M. on

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Jane L. on

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Donald S. on

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WAYNE B. on

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Randy B. on

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Very kind and helpful people.

Thomas T. on

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MATTHEW H. on

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Attendees need to be more helpful to customers. We were stressed and in a bad situation and just needed assistance. I was made to feel that i was a bother at this location.

William M. on

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Lisa D. on

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steve T. on

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THOMAS T. on

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allen D. on

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BENEDICTO O. on

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Employees very accommodating n helpful.

Jeffrey D. on

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MICHAEL S. on

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the person who waited on us was very cold.The inside of the trailer was filled with leaves and dirty. The outside had not been washed in a long time. The trailer did perform properly.

George C. on

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We put gas in the truck before we brought it back he said we didn't put enough gas in it then he was going to charge us a addchnal $17.00 but after we told him about the tail light he waved the money

Stephen A. on

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Douglas S. on

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Mary P. on

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James allan W. on

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Susan M. on

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Rose M. on

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staff well versed on the equipment they let out for rent. quick and efficient paper work and billing. This was the best rental out of four company's in the past two years. YES i would recommend them to a friend

EDWIN F. on

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Very friendly

Stephen S. on

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Not much truck ran good for a new one had some tire trouble was shakeing other than that was a gpppdove

Gary A. on

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People were very friendly and helpful.

John H. on

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We received very courteous and efficient service and were extremely pleased with the rental experience

Kenneth W. on

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Claudia C. on

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Loren W. on

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Stephen M. on

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Kevin F. on

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Jolea and Phillip were great assets! They made my stressful day less stressful.

Edrei F. on

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Dennis C. on

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victoria B. on

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I am not happy that when I dropped truck off the man said I would be sent the receipt to my email and I still haven't received it.

Gary F. on

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Peyton H. on

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Norm S. on

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Steve J. on

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No, I’ve rented from the same location 3 times. Never a hassle and the people are nice!

Dave A. on

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Can't do anything to improve. Excellent place and the staff is very 3.

Kitty D. on

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The man was friendly and finished everything quickly.

lynn C. on

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Steve C. on

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Roman R. on

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Stood waitin and guy wasnt helpful or pleasant to deal with bad customer service

Rhonda I. on

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I needed a dolly, furniture or otherwise. I needed a dolly of any kind because I was moving furniture. Basically it was a waste of time & energy because I couldn't remove the furniture or load or transport it, I'm now having to hire movers because my helpers were only available on Saturday, I was told I could use the one in the back w the pads, but they had been stolen & not in the lock space in the back. I just moved the things we could hand carry together. I also paid 14.00 for gas to put it back on the it's mark, after driving it back. Service Rep. charged for gas & then waived the fee... I don't understand because the truck fuel gage was back exactly the same as when I picked it up.

Joseph A. on

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great store great people

James allan W. on

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Ron P. on

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A safe move and we thank you very much

Andrew O. on

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Sheila C. on

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David R. on

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Customer experience and customer safety should be more important than getting rid of bad inventory, because it is a one-way rental.

WAYNE C. on

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James K. on

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EMILY C. on

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The manager, Kevin Feldhaus, was so kind and accommodating. I will recommend this location and dealer in the future.

Joshua M. on

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alexis L. on

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Truck was terrible,back lift door had messed up latch,my husband sliced his hand open, passenger side mirror rattled so Lou's could hear it with the door closed,also thre was a terrible noise coming from ubder truck,I advised when I returned it but not even an apology was given

Roberta F. on

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Kevin was extremely helpful and reassuring. He took care of me with professionalism and kindness.

Robert K. on

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Jacob G. on

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John W. on

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I’ve rented a truck twice from Pickett’s. Each time the staff was courteous, helpful and accommodating. If our future rental experiences are the same at Pickett’s we won’t rent from anyone else going forward. Two thumbs way up!!

Jere S. on

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Excellent customer service. Mr. Pickett was knowledgeable and professional.

Jayne S. on

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micheael T. on

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DEBORAH C. on

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Better customer service. People not friendly.

ashley B. on

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Frankie W. on

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melodie T. on

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A closer drop off after hours to Inverness Fl