Customer Reviews for Picketts Auto
(U-Haul Neighborhood Dealer)

334 reviews

800 W Jefferson St   Brooksville, FL 34601

(352) 540-9787

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(352) 540-9787

800 W Jefferson St
Brooksville, FL 34601

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JUAN A. 
Rating:
4.0

Customer did not leave a comment.

Olivier B. 
Rating:
5.0

All was great. Staff was right there and got me on my way quick.

SHEILA W. 
Rating:
5.0

Customer did not leave a comment.

Carol R. 
Rating:
4.0

Customer did not leave a comment.

Derek M. 
Rating:
4.0

Y'all did a great job getting me in the truck, I can't think of anything that you could have done better.

Carolyn W. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Jaqueline B. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

VANESSA S. 
Rating:
5.0

Customer did not leave a comment.

Ricardo C. 
Rating:
5.0

Customer did not leave a comment.

LISA D. 
Rating:
5.0

Customer did not leave a comment.

Kathy D. 
Rating:
3.0

Didn't have my truck when I arrived. They were helpful in finding one at another location.

Gregory M. 
Rating:
3.0

My drop off location kept on changing and it caused me to have to keep the uhaul and then you guys charged me for every late fee and it was your fault not mine.

Luis Q. 
Rating:
3.0

There was an obvious leak in the roof of the truck some of my belongings were saturated by the time I reach my destinations, unfortunately during my travel I was stuck in torrential downpour

Brenda K. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
3.0

Both times no where to drop the trailer. On hold for 30 minutes to reach a representative on the phone to confirm. Once dropped I was charged two extra days because it was four hours late. I'd been told one day two hours earlier. Used Uhaul because it was a covered trailer. Will probably use my own and tarp next time. Don't appreciate the extra day for four hours without being informed.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

WHITNEY G. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Uhaul guy was great

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Doyle L. 
Rating:
5.0

Always great customer service at Picketts.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

beth B. 
Rating:
5.0

Customer did not leave a comment.

Jeanine S. 
Rating:
5.0

Customer did not leave a comment.

Vincent D. 
Rating:
5.0

Customer did not leave a comment.

Jack B. 
Rating:
5.0

Very much on top of their game. 10 minutes was out the door.

Alfred S. 
Rating:
5.0

Customer did not leave a comment.

MARGRET G. 
Rating:
4.0

Customer did not leave a comment.

Denise J. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

The employees were very helpful, and got me checked in and on the road. When I returned the truck they were just as helpful. I must say that this Uhaul truck was by far the best maintained and road worthy uhaul truck I have ever rented. Kudos to Picketts Auto and the Uhaul corporation.

Brian J. 
Rating:
5.0

Serve tea and crumpets....lol

CHARLENNE P. 
Rating:
5.0

Customer did not leave a comment.

Mike O. 
Rating:
4.0

Helpful in schedule and re-scheduling trailer. However, when picked up, lights didn't work and trailer was full of trash. Employees cleaned it out

richard B. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

Just make sure the trailer is available when you're ready to hook it up for the car.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Pamela T. 
Rating:
5.0

After hours check in didn't work. Location was awesome.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

Customer did not leave a comment.

marvin C. 
Rating:
4.0

They stated they would send the trailor in for repairs due to the electric lines being broken. I was told they could not give me a refund due to me pre paying.

Teressa M. 
Rating:
5.0

Customer did not leave a comment.

Yves L. 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
2.0

The gentleman that we dealt with at that location was very, very rude. I will never rent nor recommend that facility to anyone. It had nothing to do with Uhaul itself, Uhaul rental was located in the Ace hardware.

Michael F. 
Rating:
5.0

Very prompt and courteous when I dropped it off

Chris P. 
Rating:
3.0

Customer did not leave a comment.

Colyer W. 
Rating:
5.0

Nothing awesome

William V. 
Rating:
5.0

Customer did not leave a comment.

Malachi K. 
Rating:
5.0

Customer did not leave a comment.

LINDA D. 
Rating:
5.0

Customer did not leave a comment.

Buck S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

For a sudden move, these people worked with me to the very end, letting me move my dates around with ease. Good people, good experience.

Kerrie L. 
Rating:
5.0

Very nice and friendly!

Betty D. 
Rating:
5.0

Kevin at Picketts Auto was outstanding and zipped right through the inspection/paperwork

James M. 
Rating:
1.0

Drove 15 ft u-haul for 67 miles / appeared to be almost 1/2 of tank of gas/ Put 6 gals in it 2 miles from ACE Hardware location where truck was rented. got there and was told there was only 3/8th s full and that I needed to put more gas in it or there would be a $22 dollar charge It appeared to me as though I replaced enough gas but was accused of not and needed to put more in it. Will never rent from this location again!!!! If they are going to play the approximate game then truck should be full when picked up and full when returned. NO I AM NOT HAPPY EVEN THOUGH THEY SAID AFTER ARGUING THAT THEY WILL TAKE CARE OF IT. EVER THINK MAYBE GAS GAUGE IS OFF OR NEEDS REPAIR??????? wHAT A HASSLE AND WASTE OF MY TIME / MY HOURLY RATE IS $250 SO FOR THE 20 MINUTES OF BS LOOKS LIKE YOU MIGHT OWE ME

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Alexis A. 
Rating:
5.0

Customer did not leave a comment.

thomas C. 
Rating:
5.0

Kevin was very helpful and pleasant to work with!

Beverly W. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

MIKE K. 
Rating:
5.0

Customer did not leave a comment.

Denise W. 
Rating:
5.0

Customer did not leave a comment.

Marquite S. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
4.0

Customer did not leave a comment.

Gregg R. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

In the ACE hardware made it a handy drop off point.

Cheryl P. 
Rating:
5.0

Customer did not leave a comment.

Melinda P. 
Rating:
5.0

Customer did not leave a comment.

Alton C. 
Rating:
3.0

Location didn't have boxes or blankets. IAlso had to wait 30 min in line as they were helping other people with purchases. ( Ace Hardware)

michael M. 
Rating:
3.0

I wouldn't recommend uhaul at all any more

PATRICIA A. 
Rating:
5.0

Customer did not leave a comment.

Joey P. 
Rating:
4.0

Customer did not leave a comment.

MIKE E. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
3.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Jane L. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
4.0

Customer did not leave a comment.

WAYNE B. 
Rating:
5.0

Very kind and helpful people.

Randy B. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
3.0

Attendees need to be more helpful to customers. We were stressed and in a bad situation and just needed assistance. I was made to feel that i was a bother at this location.

MATTHEW H. 
Rating:
1.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
3.0

Customer did not leave a comment.

steve T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

allen D. 
Rating:
5.0

Employees very accommodating n helpful.

BENEDICTO O. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
4.0

the person who waited on us was very cold.The inside of the trailer was filled with leaves and dirty. The outside had not been washed in a long time. The trailer did perform properly.

MICHAEL S. 
Rating:
3.0

We put gas in the truck before we brought it back he said we didn't put enough gas in it then he was going to charge us a addchnal $17.00 but after we told him about the tail light he waved the money

George C. 
Rating:
3.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
4.0

Customer did not leave a comment.

James allan W. 
Rating:
3.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

staff well versed on the equipment they let out for rent. quick and efficient paper work and billing. This was the best rental out of four company's in the past two years. YES i would recommend them to a friend

Rose M. 
No reviews have been submitted for this location.

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