Make sure you check the U-Haul with the customer when bring it back ThanksRuby M.
Customer Reviews for Picketts Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
See above comments ðŸ˜ŽðŸ–ðŸ‡ºðŸ‡¸DEBORAH H.
They were great....Pierre L.
Customer did not leave a comment.Stan T.
Customer did not leave a comment.Val J.
Customer did not leave a comment.awana M.
Nothing! The drop off location was an Ace Hardware store, in Brooksville FL, to where I just moved. The staff was wonderful: helpful, kind, knowledgeable and welcomed me to the neighborhood!JOYCE O.
Customer did not leave a comment.Silas D.
Customer did not leave a comment.SANDRA P.
Customer did not leave a comment.Lisa D.
Customer did not leave a comment.Chris S.
Store had no idea how the rental process worked, as it was my first time with it also, it was quite confusing, but thankfully I got to store just before they closed because idk wh we re the key would have been. The truck floorboard was dirty with sand, which wasn't a big deal for me because I was moving stuff in the back of the truck, but when I parked it after my travels I had ants I had to vacuum out and spray as if there was food in it somewhere. Other than holding for 26 mins for the store to answer me as to whether or not the truck was ready that afternoon before I drove down to pick it up that evening, and then finding 6-8 employees were inside the store when I got there just hanging out, it was ok.Robert T.
Nothing! This was great customer service! The process was very easy!SUE J.
truck was unsafe. almost caught on fire. called multipe times to anyone involved with uhaul to address the problems i had with nothing resolved. i was able to reach Becky from customer service payments on 6/29/21 and she started a customer action and Ryan Hagerup,field manager was to call me within 3 days but did not. (reference # 3253126)linda S.
Employees have no idea how to attach or detach trailers. 1hr for them to hook it up and 30 mins at the drop off before I got out of the truck and unhooked it myself because the kid working said we bent the chain and he needed boltcutters... I just shook it and it came untangled for removal, no bolt cutters needed. Kid manhandled the trailer instead of using a jack, he's a liability trying to lift a 12 ft trailer himself.Tashyana P.
Nothing ,good service,friendly people . I love.Wilson O.
Customer did not leave a comment.JUAN A.
Customer did not leave a comment.Olivier B.
All was great. Staff was right there and got me on my way quick.SHEILA W.
Customer did not leave a comment.Carol R.
Customer did not leave a comment.Derek M.
Y'all did a great job getting me in the truck, I can't think of anything that you could have done better.Carolyn W.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.Jaqueline B.
Customer did not leave a comment.Bruce W.
Customer did not leave a comment.VANESSA S.
Customer did not leave a comment.Ricardo C.
Customer did not leave a comment.LISA D.
Customer did not leave a comment.Kathy D.
Didn't have my truck when I arrived. They were helpful in finding one at another location.Gregory M.
My drop off location kept on changing and it caused me to have to keep the uhaul and then you guys charged me for every late fee and it was your fault not mine.Luis Q.
There was an obvious leak in the roof of the truck some of my belongings were saturated by the time I reach my destinations, unfortunately during my travel I was stuck in torrential downpourBrenda K.
Customer did not leave a comment.Ronald W.
Both times no where to drop the trailer. On hold for 30 minutes to reach a representative on the phone to confirm. Once dropped I was charged two extra days because it was four hours late. I'd been told one day two hours earlier. Used Uhaul because it was a covered trailer. Will probably use my own and tarp next time. Don't appreciate the extra day for four hours without being informed.RICHARD H.
Customer did not leave a comment.WHITNEY G.
Customer did not leave a comment.James M.
Uhaul guy was greatJAMES W.
Customer did not leave a comment.Doyle L.
Always great customer service at Picketts.Craig B.
Customer did not leave a comment.beth B.
Customer did not leave a comment.Jeanine S.
Customer did not leave a comment.Vincent D.
Customer did not leave a comment.Jack B.
Very much on top of their game. 10 minutes was out the door.Alfred S.
Customer did not leave a comment.MARGRET G.
Customer did not leave a comment.Denise J.
Customer did not leave a comment.Michael V.
The employees were very helpful, and got me checked in and on the road. When I returned the truck they were just as helpful. I must say that this Uhaul truck was by far the best maintained and road worthy uhaul truck I have ever rented. Kudos to Picketts Auto and the Uhaul corporation.Brian J.
Serve tea and crumpets....lolCHARLENNE P.
Customer did not leave a comment.Mike O.
Helpful in schedule and re-scheduling trailer. However, when picked up, lights didn't work and trailer was full of trash. Employees cleaned it outrichard B.
Customer did not leave a comment.Barry B.
Customer did not leave a comment.Sharon M.
Just make sure the trailer is available when you're ready to hook it up for the car.Daniel F.
Customer did not leave a comment.John M.
Customer did not leave a comment.Pamela T.
After hours check in didn't work. Location was awesome.Keith W.
Customer did not leave a comment.Heather S.
Customer did not leave a comment.marvin C.
They stated they would send the trailor in for repairs due to the electric lines being broken. I was told they could not give me a refund due to me pre paying.Teressa M.
Customer did not leave a comment.Yves L.
Customer did not leave a comment.Wayne M.
Customer did not leave a comment.Kenneth P.
The gentleman that we dealt with at that location was very, very rude. I will never rent nor recommend that facility to anyone. It had nothing to do with Uhaul itself, Uhaul rental was located in the Ace hardware.Michael F.
Very prompt and courteous when I dropped it offChris P.
Customer did not leave a comment.Colyer W.
Nothing awesomeWilliam V.
Customer did not leave a comment.Malachi K.
Customer did not leave a comment.LINDA D.
Customer did not leave a comment.Buck S.
Customer did not leave a comment.Robert K.
For a sudden move, these people worked with me to the very end, letting me move my dates around with ease. Good people, good experience.Kerrie L.
Very nice and friendly!Betty D.
Kevin at Picketts Auto was outstanding and zipped right through the inspection/paperworkJames M.
Drove 15 ft u-haul for 67 miles / appeared to be almost 1/2 of tank of gas/ Put 6 gals in it 2 miles from ACE Hardware location where truck was rented. got there and was told there was only 3/8th s full and that I needed to put more gas in it or there would be a $22 dollar charge It appeared to me as though I replaced enough gas but was accused of not and needed to put more in it. Will never rent from this location again!!!! If they are going to play the approximate game then truck should be full when picked up and full when returned. NO I AM NOT HAPPY EVEN THOUGH THEY SAID AFTER ARGUING THAT THEY WILL TAKE CARE OF IT. EVER THINK MAYBE GAS GAUGE IS OFF OR NEEDS REPAIR??????? wHAT A HASSLE AND WASTE OF MY TIME / MY HOURLY RATE IS $250 SO FOR THE 20 MINUTES OF BS LOOKS LIKE YOU MIGHT OWE MEScott C.
Customer did not leave a comment.Alexis A.
Customer did not leave a comment.thomas C.
Kevin was very helpful and pleasant to work with!Beverly W.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.MIKE K.
Customer did not leave a comment.Denise W.
Customer did not leave a comment.Marquite S.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.Gregg R.
Customer did not leave a comment.John S.
In the ACE hardware made it a handy drop off point.Cheryl P.
Customer did not leave a comment.Melinda P.
Customer did not leave a comment.Alton C.
Location didn't have boxes or blankets. IAlso had to wait 30 min in line as they were helping other people with purchases. ( Ace Hardware)michael M.
I wouldn't recommend uhaul at all any morePATRICIA A.
Customer did not leave a comment.Joey P.
Customer did not leave a comment.MIKE E.
Customer did not leave a comment.Joshua C.
Customer did not leave a comment.David L.
Customer did not leave a comment.PAUL M.
Customer did not leave a comment.Jane L.
Customer did not leave a comment.Donald S.
Customer did not leave a comment.WAYNE B.
Very kind and helpful people.Randy B.
Customer did not leave a comment.Thomas T.