The Lady that checked me in and The Man that checked me out were Great, I had to rent the Uhaul because of a Death in the family and moving family items. The lady that checked me in was just great, She truly makes the visit to this store great. Amazing Personality. Thank you B. ( I always forget her name butbI know it starts with B.) Robert Brand
robert b
Customer Reviews for Picketts Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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john kSome of the locations very easy to use mobile app but this location even after you put everything in app they request the same information. Doesn’t make sense
John CQuick and easy check out. Very helpful. Staff. I was in and out in no time. Great experience all around.
Milton mTruck reaked of cigarette so bad I could not run the air conditioning.Brooksville Florida 86 plus degrees weather.a big disapointment when loading and unloading.other than the raunchy obnoxious discusting odor everything was good.
Robert Lclean.profficient,corteous.my condolences to scott picketts family.have known todd,scott and his mom and dad since they were in diapers.
Robert LTry and keep the vehicle smoke free.
Roberto AThe only issue is that there was sirt on the driver's and passenger's side floor board. Other than that this was an excellent experience.
Junior SThe truck was disgusting absolutely filthy, I want a refund! I have never in my life picked up a uhual that disgusting I’ll never go back to this location.
Michael BEducate the staff more thoroughly on Uhaul’s policies
Caitlin MWe need the red flag in the back for prevention !!
Airin SKevin was the best rep for Uhaul! His demeanor and humor made my day.
Jennifer AGreat customer service
Alida AGreat place! No problems!
Leslie MExcellent rates!
CHRIS SI called U-Haul about the return date. I was scheduled to return the truck on June 26, but I needed it through the 27th. I called U-Haul and talked to someone who said I could return it on the 28th. When I brought it back, I had to pay for an extra day because that location didn't have any record of that which ended up costing me an additional 57.00.
Lawrence RThe truck fuel gauge has been purposely manipulated to steel fuel from the customer. This place is defrauding customers.
Sachin PI feel the cost per day after the mileage fee made it pretty expensive. Hertz offers a cargo van for a flat fee w/ unlimited mileage for half of what I paid. I believe I will use their service if needed from now on.
Brett HVery professional will rent from them again. I will also recommend to friends.
JOANNA TI never received an email receipt on return of the truck, I phoned and even after being told a new one had been emailed I did not get it, yet I received my 2 previous ones so it’s not a wrong email address
Kevin BEasy rental procedure nice well maintained truck, polite staff easy return and billing system, very happy with service
Kevin BWouldn’t answer phone when calling to report our 30 minutes delay. Shop was closed upon arrival even though posted hours said it was open
david sTruck was very clean, and new, awesome service
Maurice LReally nice people. Very professional. Really nice Ace Hardware too!
Cathleen MI thought you all were wonderful. Will definitely be a customer!
JOAN BTurning on the AC there was a smoke and vomit smell. After driving and blowing out the ac the smell went away. I fixed it Also I was charged an extra ten dollars a day for insurance when I was told I didn't have to pay the extra ten dollars
jill jI returned the truck same day. I was charged for 2 days but the location was quick to get the difference refunded to me. In the future if they could be sure to process the return correctly, that would be fantastic! I've never had any other troubles with them prior to this one incident.
Gildo BMy only issue was that when I went to turn in the equipment the same person that I spoke with earlier and was taking care of Uhaul was the same person who told me Uhaul was closed later when I got back.
Bradley HEverything was good
FRANK BThe dolly needs work done to it Tie downs didn’t stay tied down The turn thing on it does don’t turn well
DENNIS OMake sure you check the U-Haul with the customer when bring it back Thanks
Ruby MSee above comments 😎🏖🇺🇸
DEBORAH HThey were great....
Pierre LNothing! The drop off location was an Ace Hardware store, in Brooksville FL, to where I just moved. The staff was wonderful: helpful, kind, knowledgeable and welcomed me to the neighborhood!
JOYCE OStore had no idea how the rental process worked, as it was my first time with it also, it was quite confusing, but thankfully I got to store just before they closed because idk wh we re the key would have been. The truck floorboard was dirty with sand, which wasn't a big deal for me because I was moving stuff in the back of the truck, but when I parked it after my travels I had ants I had to vacuum out and spray as if there was food in it somewhere. Other than holding for 26 mins for the store to answer me as to whether or not the truck was ready that afternoon before I drove down to pick it up that evening, and then finding 6-8 employees were inside the store when I got there just hanging out, it was ok.
Robert TNothing! This was great customer service! The process was very easy!
SUE Jtruck was unsafe. almost caught on fire. called multipe times to anyone involved with uhaul to address the problems i had with nothing resolved. i was able to reach Becky from customer service payments on 6/29/21 and she started a customer action and Ryan Hagerup,field manager was to call me within 3 days but did not. (reference # 3253126)
linda sEmployees have no idea how to attach or detach trailers. 1hr for them to hook it up and 30 mins at the drop off before I got out of the truck and unhooked it myself because the kid working said we bent the chain and he needed boltcutters... I just shook it and it came untangled for removal, no bolt cutters needed. Kid manhandled the trailer instead of using a jack, he's a liability trying to lift a 12 ft trailer himself.
Tashyana PNothing ,good service,friendly people . I love.
Wilson OAll was great. Staff was right there and got me on my way quick.
SHEILA WY'all did a great job getting me in the truck, I can't think of anything that you could have done better.
Carolyn WDidn’t have my truck when I arrived. They were helpful in finding one at another location.
Gregory MMy drop off location kept on changing and it caused me to have to keep the uhaul and then you guys charged me for every late fee and it was your fault not mine.
Luis QThere was an obvious leak in the roof of the truck some of my belongings were saturated by the time I reach my destinations, unfortunately during my travel I was stuck in torrential downpour
Brenda KBoth times no where to drop the trailer. On hold for 30 minutes to reach a representative on the phone to confirm. Once dropped I was charged two extra days because it was four hours late. I'd been told one day two hours earlier. Used Uhaul because it was a covered trailer. Will probably use my own and tarp next time. Don't appreciate the extra day for four hours without being informed.
RICHARD HUhaul guy was great
JAMES WAlways great customer service at Picketts.
Craig BVery much on top of their game. 10 minutes was out the door.
Alfred S