Customer Reviews for Piggly Wiggly #102
(U-Haul Neighborhood Dealer)

391 reviews

3341 Sheridan Rd   Zion, IL 60099
(Behind Culvers)

(224) 717-3354

Location Hours

  • Mon-Wed: 8 am - 3 pm
  • Thur-Sat: 8 am - 6 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(224) 717-3354

3341 Sheridan Rd
Zion, IL 60099
(Behind Culvers)

Services at this Location:

Location Hours

  • Mon-Wed: 8 am - 3 pm
  • Thur-Sat: 8 am - 6 pm
  • Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Fantastic service and an amazing Meat department. Nothing better than getting a fat juicy steak after moving.

Mike B. 
Rating:
3.0

The employee that check me in was very rude. Need training in customer service. He tried to give me a truck with the paper work of another. Overall the worse place i have rent from. But I have to say the gentleman that received the pickup was very nice.

Nathalie M. 
Rating:
5.0

The store rep was very kind and helpful

Pamela B. 
Rating:
5.0

Customer did not leave a comment.

Noel E. 
Rating:
3.0

A Uhaul location at a grocery store is odd and not as easy to obtain service as a regular Uhaul location. This location required a substantially longer drive to pick up the trailer, 30 minutes, versus the large and requested Uhaul facility 10 minutes from my house.

Walter H. 
Rating:
5.0

I rent from you everytime I need a truck ! very convenient!

bonnie J. 
Rating:
1.0

The U Haul Manger was on vacation so the customer service manger served me. She was rude, nasty and a liar to me and all customers I saw her wait on. She advised the truck was on full. I had to come back after driving a block and come back to show her the fuel was on half. She refused to sign the contract. I never asked about insurance which I always refuse. She charged it on my card anyway and called me liar. This was the worse customer service. I also called uhaul and made a complaint that I expect follow-up on. I would really like my card refused and the customer service manger addressed.

Alicia D. 
Rating:
3.0

Rough running truck. I would not have felt comfortable if this was an out of town move. Transmission in need of work.

Mandy Jo S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline J. 
Rating:
5.0

Always satisfied

MARY F. 
Rating:
2.0

Customer service, not enough staff, took almost an hour just to pick up the trailer. Tried to rent closer to home but had to drive 45 minutes. Then the app said I could return close to home but apparently that was wrong and I needed to return another 45 minutes. I'll look at different companies next time.

William M. 
Rating:
5.0

Customer did not leave a comment.

Blaise K. 
Rating:
2.0

Customer did not leave a comment.

Rosa M. 
Rating:
5.0

Make more pics

Daniel M. 
Rating:
3.0

I was double charged and I only had the vehicle for 2 hours and less than 17 miles and was charged $68 twice. So I ended up paying $136 for an 2 hour 17 mile trip! It makes no sense and when I asked they said the charge would fall off and it never did!!!

Aaron N. 
Rating:
2.0

Took customers out of order. Seemed very disorganized. Truck was dirty inside and out.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER P. 
Rating:
5.0

Customer did not leave a comment.

Marc T. 
Rating:
5.0

Very easy to rent, very friendly employees who answered all my questions, and the most important is the truck and van I rented recently were in excellent condition (except for the tailgate lining on the pickup). The suggestions I have is the damage insurance should be automatically included in the price to rent, and the charge should be by the hour because some people just need a pickup or small van to pick up a large item like a couch so they'd only need the van (or pick up) for only one hour.

Kathleen G. 
Rating:
5.0

Great customer service!!! No issues at all. Plus fantastic fried chicken from the deli.

Mike B. 
Rating:
1.0

They couldn't find my reservation, then charged me $93 to get the truck and another $83 the next day after I returned the truck… NEVER AGAIN !!!

Marisol M. 
Rating:
1.0

The person that I worked with when I picked up the truck was great, however the young man that I worked with when returning was not good. There was the pads that I got with the truck that was clearly not open, I informed him as I was returning the dolly that I was returning the pads as well, he says "Ok you can leave them there" I asked was I going to be refunded for the pads he told me no because I took them out of the store and he wasn't sure if I opened them or not. I pointed at the pads as well as picked it up and showed him that the pads were clearly not open, and he said to me " Well I still cant refund it." Visibly upset, I just walked out and now stuck with pads that I do not need.

Donte K. 
Rating:
3.0

This was the only Uhaul rental site in the area open on Sunday & the only clerk working stayed professional & did the best she could - especially on the last day of the month - very busy!

Sara T. 
Rating:
5.0

Nothing

michael Q. 
Rating:
1.0

Piggly Wiggly help desk was rude and not helpful. Uhaul itself was a mess too. They scheduled pickup for a site that was closed, had 30 min call wait times and did not compensate me for aggravation and lost time when they sent me to another site to pick up a truck.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

paul T. 
Rating:
5.0

Service was fast and easy. I have used a few uhaul locations recently and this was by far the best.

Paul M. 
Rating:
3.0

Customer did not leave a comment.

Glen B. 
Rating:
5.0

Terrific customer service- Technician ensured our trailer was hooked up safely & correctly. Sorry I missed his name- very helpful

Roger M. 
Rating:
4.0

Customer did not leave a comment.

Amy P. 
Rating:
1.0

Horrible customer service

Cherokee R. 
Rating:
2.0

I had to clean the interior of the cab before use. Cup holders were sticky seats and windows were smudged. Also the windshield had a big crack and chip.

Troy L. 
Rating:
4.0

website sucks on mobile. either use the app or make people use the website from a computer.

Ollie D. 
Rating:
3.0

Customer did not leave a comment.

Melissa P. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
1.0

I was told a 15 foot truck would hold my 2 bedroom apartment and it didn't even come close to holding all of my items. Then I had to change and get a 20 foot truck and I thank you for accommodating my request on the same day, however, I had to drive over an hour to I k it up. I also reserved 10 moving blankets and there were non left so my furniture got scratched. When I finally arrived to my destination from Illinois to florida…. The drop off place told me that I couldn't drop off the truck at their location and said I had to drive somewhere else. I finally said no. I had had enough. So my experience was not good!

Susan L. 
Rating:
3.0

Customer did not leave a comment.

Alyssa S. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
3.0

Faster service took over 30 mins just to get the rental

Jannifer F. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Uhaul changed locations for pickup twice at the last minute while we were 5 minutes away from the pickup location. I would never recommend using Uhaul to rent a truck for a long distance move.

Rux C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

Christina C. 
Rating:
5.0

Customer did not leave a comment.

Ann M. 
Rating:
2.0

Still wondering how someone got a truck in my name last week but this location also lacks knowledgeable people of what's going on

Daniel T. 
Rating:
3.0

Dropped off truck with gas saying 49 miles to empty. Was charged a $40 gas fee, even though I dropped off with more gas than when I picked up.

Jeremy M. 
Rating:
1.0

Customer did not leave a comment.

malcolm Q. 
Rating:
5.0

Customer did not leave a comment.

Lea W. 
Rating:
3.0

The truck cabin was not clean at all. The seats and the floor we're covered with chips of some kind. Also the stench of cigarettes was unbelievable. I had to drive with the windows open to try to get rid of the stench... No luck! I'm never renting a truck from U-Haul anymore!

Ivan M. 
Rating:
1.0

Not helpful, not friendly, didnt have any signs directing us to the actual uHaul employee

Andrew M. 
Rating:
3.0

Customer did not leave a comment.

Trenton R. 
Rating:
5.0

They were very helpful in getting us familiar with the trailer.

Rebecca P. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
1.0

Using UHaul services from this location, is the reason I will now be switching companies. Every single time, I have had to deal with issues- No gas (more than once), terrible customer service, reservations/ vehicles not ready, and now an employee who tells me that my reservation for 7pm through the 24/7 ride share didn't need to be filled because he didn't feel like doing it before closing out the UHaul services for the day. Pretended he didn't know what the lock boxes outside are for at all, which makes no sense because what does he think is advertised ON the trucks in the parking lot? If you need a vehicle ready for the actual reservation time, this isn't the place for you. If you want to utilize their 24/7 ride share services, this is definitely not the place for you. More than one employee has tried telling me those reservations are optional and not required to be ready. I'm going back to needing weekly rentals, and I have to add hours of extra drive time every month to patronize a different company from here forward. That is how bad it is trying to get service from this location.

Amber A. 
Rating:
5.0

Customer did not leave a comment.

Lou O. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Very Happy with your service and ease of pick up and return.

Donald R. 
Rating:
5.0

Excellent 👍

Sandra R. 
Rating:
5.0

Customer did not leave a comment.

Kathleen Y. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Melvin S. 
Rating:
1.0

Be more honest and informative to the customer I will never rent a truck from that location again I got ripped off for $25 in gas and the clerk showed no concern or interest in resolving the issue

bryan T. 
Rating:
5.0

Customer did not leave a comment.

tymika L. 
Rating:
1.0

Check and make sure the location is sticking to the terms of their contract with Uhaul. I specifically chose this location because the Uhaul website says they have Sunday return hours. When I picked up the vehicle on Saturday, I asked the employee what the return hours were on Sunday- he said 9am to 4pm. I went in at 10am on Sunday to return the vehicle and the employee working said that she wouldn't process any Uhaul transactions on Sundays. She confirmed that she was the right person, that I was in the right location, and that the Uhaul system was working, but continued insisting that she would absolutely not process anything for Uhaul on a Sunday. I explained what the Saturday employee and the website both said, and she called me a liar. I set the vehicle key down on the counter so I could get something out of my purse AND SHE PICKED UP THE KEY AND THREW IT AT ME. I will never, ever, ever use Uhaul again. Penske has my business for life.

katherine W. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
4.0

Mobile check-out and check-in app did not work for me. Did not allow pictures to be taken through app. Staff assisted with check-out and was understanding with after hours check-in through written documentation.

john L. 
Rating:
5.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

None

Eva W. 
Rating:
3.0

Customer did not leave a comment.

Reid C. 
Rating:
1.0

Customer did not leave a comment.

Alexander Q. 
Rating:
5.0

Customer did not leave a comment.

Brenda R. 
Rating:
5.0

Customer did not leave a comment.

Bobby C. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
3.0

The truck was not running properly when I informed the lady on the phone she said it was nothing she could do and the others were already rented out 🤷🏾‍♀️

Victoria F. 
Rating:
5.0

awesome, Nice staff ♡

joseph C. 
Rating:
4.0

Customer did not leave a comment.

Sergio B. 
Rating:
5.0

I enjoyed my experience & I would recommend UHaul & this location. However I overfilled gas $84 and was told there was know recourse to get my money back. I have used services since 1983 & never experienced this one. Help!!!

FREDERICK D. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Yashira G. 
Rating:
5.0

Customer did not leave a comment.

Marian C. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

louise T. 
Rating:
4.0

The truck was not clean, the fuel in the vehicle was less than 1/4 tank, and the truck window did not work when it was let down only later did it work after some effort to make the window go back up. Lastly, i was charged for mileage when i should not have been charged for! My overall experience was poor at best.

Fred W. 
Rating:
5.0

Exceptional Customer service from Layne (spelling) . Trailer was in superb shape and availability is a great addition to Zion IL.

Craig D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Lane was fantastic! His knowledge and assistance with the vehicle transport very much appreciated. Snow, ice and cold temps didn't stop him teaching us how to set it up and them setting it all up properly for us.

JAMES R. 
Rating:
4.0

Customer did not leave a comment.

Mary L. 
Rating:
4.0

The hours could have been a little longer. But, overall, the service was friendly, the truck we got was in good working order and clean. I would go to this location again if I needed to.

Helen M S. 
Rating:
3.0

Customer did not leave a comment.

LEOTA T. 
Rating:
3.0

Locking customer service willing to help

Ramon B. 
Rating:
5.0

N/A

IAN H. 
Rating:
5.0

Customer did not leave a comment.

KENT I. 
Rating:
4.0

Customer did not leave a comment.

PATRICK T. 
Rating:
5.0

Easy streamlined process, great experience! Thanks Uhaul!

WAYNE B. 
Rating:
4.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

SERGIO P. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline J. 
No reviews have been submitted for this location.

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