Customer Reviews for Pikes Peak Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pikes Peak Automotive

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Joseph B.
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they even hooked it up to my truck, great service!

James H.
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Very friendly and helpful in my drop off process.

KRISTY K.
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Really confusing drop off location

Frank G.
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Customer did not leave a comment.

Albert R.
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Easy, effortless experience.

Amanda B.
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Customer did not leave a comment.

Mark W.
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Perhaps send an email when the reservation is made to collect license information prior to the appointment time. The vehicle was clean, and in great shape. A real pleasure to use. Thanks.

David R.
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When I reserved one way van I was not told I would have to pick up at another location further from my home. Pick location customer service was unimpressive. Van did not come equipped with tie down straps & I received no basic advice on loading van in a safe & stable fashion.

Gary C.
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Customer did not leave a comment.

Andrew F.
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Customer did not leave a comment.

Anthony A.
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Customer did not leave a comment.

Troy S.
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You can actually try and give customer service. We reserved a 20' truck in norristown for a 7am pick up and the day before we were told we can only have a 15' truck (big size difference) from Colmar at 8am. Not happy already but we drove the whole way there to find out that our truck was not returned and there was nothing they could do. They tried calling the person before us but their hands were tied and I had to call the 1-800 number. So staying there on hold for 27 minutes someone answered. By this point I will admit I wasn't the best person but Brielle who was my customer service rep was very short with me and not very helpful. A truck was located but it was 40 minutes the other direction and I had to do a self pick up. Well I had issues with that and had to call Brielle again who actually sighed at me on the phone. At this point it is 10:30am and I have people at my house waiting on me. Someone I was transferred to a Danielle, lovely person, and finally found the keys to the truck and was on my way. I am not sure of your business model but I have to tell you I will never rent from you again and I will make sure anyone I knows doesn't as well. Also, I don't think the question “Can you change your move to tomorrow?” Should ever be asked. When you reserve and receive a Confirmation then you should be responsible to figure it out for your customer (former customer at this point).

Bruce G.
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Customer did not leave a comment.

Deny V.
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Nothing

Sharlene S.
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This was my first time using U-haul and to be honest I was incredibly disappointed with the Philadelphia customer service/overall experience. We specifically reserved a trailer that was a couple minutes from our house and when reserving the trailer they said it was available at the Philly location. Two days before we were suppose to pick it up, U-haul called to tell us that they changed the pick-up location. The new pick up location was 50 mins away outside of the city. This was a huge inconvenience and delayed our travels. Not only did they change the location, but they also changed the pick-up time to significantly later then requested. When I called to clarify I was further disappointed by the poor attitude and blaming the customer for not reading the online reservation correctly. When reserving the location there was no indication that this would not be the location. I understand 'preferred' does not necessarily mean you will get this location, however this was not indicated nor communicated to us. The high rating for the pick-up location was due to that man being very helpful, however the renting experience and change in reservation was very frustrating and unprofessional. My overall rating for U-haul not by location would be 2 stars. Also this survey is worded in such a way that it is hard to give U-haul real feedback, focusing on the person/location is only part of the overall experience.

Andrew C.
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It was horrible, he never explained if equipment was kept an extra day you would have to pay double insurance and the Dolly would be charged twice.

frank D.
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The owner was extremely helpful and courteous. He was knowledgeable and made my rental experience a pleasure. I would definitely rent from him again.

Mary P.
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Customer did not leave a comment.

Leslie R.
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The U-haul website could not locate me at the site. I spent 45 minutes trying. My mapping program saw I was at the location. I had to go to shopping center for U-Haul to see me, but then I could not inspect the van. Everything was fabulous about the rental experience, but the computer program during pick-up. I lost an hour of my rental time because of the program.

Scott M.
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Customer did not leave a comment.

Steven F.
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Customer did not leave a comment.

Teresa J.
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We dropped the equipment on Sunday night so we didn't talk to anyone but I got a final invoice Monday morning and all was ok.

DANIEL G.
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nothing

William A.
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Customer did not leave a comment.

Michael S.
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Not helpful when called to report the scheduled drop off location was not valid. "Im just a deale, call the 800 numberr.:

Chris D.
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Thanks for backing the trailer in!

Kenneth B.
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Better key drop off sign

Marquis A.
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Service was simply excellent!

Steve K.
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Customer did not leave a comment.

Steve H.
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Customer did not leave a comment.

JOHN M.
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Customer did not leave a comment.

THOMAS J.
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Very friendly and helpful. Will be using them again

Hernan B.
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Customer did not leave a comment.

ANASTASIOS A.
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Customer did not leave a comment.

Chris S.
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Awful customer service, didn't have the equipment we needed and ordered and was rude when telling us they just didn't have what we ordered on the day of our move

JOHN S.
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Owner never proceeded my return and I was contacted for 2 days about when I would return the vehicle. On the second day I was told that a supervisor would check into it, so I went myself and asked about the issue and was told that they were very busy. He then processed the return. In my opinion this is no way to run a business. I get that he is busy but this should have been done by the end of the day if not right away. Poor customer service is never acceptable.

Todd M.
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Everything was wonderful and I would recommend using them again.

Stacia L.
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The mobile pick-up process was super easy. The truck was clean and drove well. My only complaint is that the lockbox containing the truck key was unlocked when I arrived and it wouldn't lock after I returned the key when I was done. I called U-Haul's 800 number to report the situation because I was uncomfortable leaving the key in an unlocked box but other than that, the experience was great!

Emmanuel P.
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Customer did not leave a comment.

Marcello M.
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Steven R.
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Debra P.
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Customer did not leave a comment.

Christine K.
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Nothing! After hours pickup through lock box and mobile check in was so convenient. The staff was efficient and friendly at return. . Would definitely recommend to anyone!

James W.
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Customer did not leave a comment.

Sahram G.
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Poor customer service and rude behaviour of servers

Brian R.
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Customer did not leave a comment.

Kate K.
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Owner helped get me on my way, add air to my car tires, check everything before pulling trailer. Excellent service.

Mykola K.
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Thank you !

Ira S.
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Easy rental.

Thomas G.
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Cab smelled of grease/oil Had to check in with shop mechanic because app “verification” process was ridiculous. NOT a time saver at all!

Igor B.
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Customer did not leave a comment.

Samuel B.
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Customer did not leave a comment.

Brian R.
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Customer did not leave a comment.

Matthew M.
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I met a man who took the keys and said the guy who did the U-Haul wasn't there anymore and would finish it in the morning. I filled it up and had only driven it 78 miles when I was allotted 118 miles, yet the next day I received an invoice said I drove the truck over the amount that I was alloted and didn't fill it up. Very poor customer service and no one has gotten back to me about this issue.

Brian R.
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Customer did not leave a comment.

Brian R.
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Charles D.
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Harry R.
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John C.
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The van exterior & windshield had bird poop all over it

Aleksey B.
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Customer did not leave a comment.

Mark L.
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Guy at Pikes was nice, nut he was busy. The truck was dirty inside the cab and back storage area.

James P.
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quick and easy. If I need a truck again I will definitely visit Pikes Peak again

Helena F.
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Outstanding experience

Moshe S.
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Customer did not leave a comment.

Steven K.
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Customer did not leave a comment.

Pamela G.
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As I drove into parking lot he came right out to me I didn't have to find him . Very pleasant !

Mark S.
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Customer did not leave a comment.

Christine P.
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The location is limited in space when there are a lot of trucks. Don't know that there's any room for improvement in this area. It is what it is. The location itself was very convenient for us and worth any hassle around limited space.

Robert D.
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Customer did not leave a comment.

Gregory W.
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Customer did not leave a comment.

Sean R.
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The truck was clean overall, but the moving blankets we ordered where not included. My wife and I stood around for 5-10 min while two employees talked outside before anyone acknowledged us and walked into the building to give us the keys to the truck. Upon returning, the same thing happened (stood around for 5-10 minutes) until the person who was running the full service pump for the gas station came in for change and told me I could leave the key and a receipt would be emailed to me.

Francis C.
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He had a computer problem but he was very nice.

James H.
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Everything went smoothly and the truck was practically brand new!

Doris K.
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You did a great job today and I will come to you again and recomend my friends. With Thanks Doris

Jeffrey H.
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Fast service and a good trailer.

Dinh D.
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Good service, no improvement need

Melecio R.
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Quick, honest and friendly.

mykola K.
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Customer did not leave a comment.

Charles C.
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great job , couldn't be any better.

Grace G.
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This is our first time renting a UHaul van, and it is a great experience and good rates!The staff is very friendly and helpful. The van is very clean maintained. Will definitely using this facility in the future! Thank you Mike!

Robert J.
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The service is very unprofessional I wouldn't recommend anyone to you guys company..... they overcharged me on the gas and the fee I just wish I should have held off and found someone on Craigslist that's how I would do it for now on going to post this on my Facebook so hopefully none of my friends will use your service ever again

John C.
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Customer did not leave a comment.

mike M.
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The location was crowded with a mix of vehicles which made it hard to determine exactly where to park the return. Also, even though the location was a gas station that appeared to have automated pumps, they didn't work (after spending 10 minutes trying to make them work). No clear signage indicating that the pumps didn't work when the facility is closed. Therefore, we just returned the vehicle without the required gas level out of frustration.

Andrew C.
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Customer did not leave a comment.

mykola K.
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Customer did not leave a comment.

Tammie Y.
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Customer did not leave a comment.

Robert S.
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Customer did not leave a comment.

jim H.
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You can not move my reservation the day before and only tell me in a email which I just happen to see.they originally tried to give me a truck with a big hole in the roof then they gave me a dirty one with trash on the floor of the bed and cab even cigarettes in the ashtray.i ve had positive experience in the pst but I would be hard pressed to use U haul again

Jennine L.
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Customer did not leave a comment.

Christopher L.
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Customer did not leave a comment.

Petr M.
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Everything was fine as expected. No improvements needed.

Roman M.
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I logged onto the Glenside PA website, found a trailer, and got confirmation. When I went to pick it up at Glenside they told me they didn't have the reservation and sure enough the reservation was not there but at a different location, which was in the opposite direction (so I wasted about an hour and a half. I got a call today claiming that the trailer was not returned, but I did return it (in front of the pick-up truck that had a plow on it.

martin C.
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Customer did not leave a comment.

Elizabeth C.
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Customer did not leave a comment.

John C.
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Customer did not leave a comment.

Erin M.
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Juan M.
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Elizabeth S.
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R Michael W.
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Mike at PIke's Peak was great to work with. Quick, in and out service!

John C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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