Customer Reviews for Pikeville Mini Storage
(U-Haul Neighborhood Dealer)

338 reviews

278 S Mayo Trail   Pikeville, KY 41501

(606) 433-1530

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9:30 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(606) 433-1530

278 S Mayo Trail
Pikeville, KY 41501

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9:30 am–1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The guy working there was very nice and helpful.

virgil t 
Rating:
5.0

Customer did not leave a comment.

JAMES J 
Rating:
5.0

Customer did not leave a comment.

JAMES J 
Rating:
3.0

Customer did not leave a comment.

Donell K 
Rating:
3.0

Went far smoother than all pickup action. The drive was the smoothest.

Isabelle L 
Rating:
5.0

Customer did not leave a comment.

Mark G 
Rating:
5.0

The equipment wasn't correct for the job even though the website said it was

Dustin R 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
1.0

They overcharged me for returning a clean truck and charged me for fuel that was over and above what it was supposed to be returned at. I would never recommend this location to anyone!

vicki c 
Rating:
5.0

Customer did not leave a comment.

Travis H 
Rating:
1.0

Make sure the companies you work with are punctual and give customers all the necessary information to return the truck to its designated place.

Gabriella K 
Rating:
4.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Jeremy H 
Rating:
5.0

Customer did not leave a comment.

Stephanie H 
Rating:
5.0

Customer did not leave a comment.

Dale C 
Rating:
5.0

Customer did not leave a comment.

Jack B 
Rating:
5.0

Customer did not leave a comment.

Martin F 
Rating:
5.0

I had a great experience.

Charles C 
Rating:
5.0

Ray was awesome and very helpful!

Dorothy P 
Rating:
5.0

Excellent customer service. Very nice experience overall.

Jannes A 
Rating:
5.0

Customer did not leave a comment.

Lori S 
Rating:
5.0

Great customer service

JOE S 
Rating:
5.0

Customer did not leave a comment.

linda t 
Rating:
5.0

Nothing. Everything was great and easy only took us 30-50 minutes to unhaul Everything! Thank you from the rudder and Hamilton family!

Francis H 
Rating:
4.0

Trailer pulls very bad wham empty. Seems as if the weight distribution is off. Should be 60/40 but feels almost 50-50 causing it to road walk a lot and tires are way to hard causing a lot of bounce. I like the old trailers better

Kevin B 
Rating:
3.0

Customer did not leave a comment.

Dale C 
Rating:
5.0

Customer did not leave a comment.

Anthony B 
Rating:
5.0

Everything was great

Tariq A 
Rating:
1.0

If you all are going to have the balls to charge $0.99 a mile, you should advertise it in something better than small print. I will be recommending to everyone I can to avoid doing business with you as long as your service remains as prohibitively expensive as it is.

James A 
Rating:
3.0

Not much room to maneuver around, but was serviceable.

Michael G 
Rating:
2.0

Give better instructions in advance.

Robert M 
Rating:
4.0

Customer did not leave a comment.

Christine R 
Rating:
3.0

Gate is coded on the outside only. Once you’re in it - you are locked in. Needs to have a code key pad on the inside as well so you can get out. Had to get help from another customer to leave. Ridiculous

Jennifer M 
Rating:
4.0

Customer did not leave a comment.

David A 
Rating:
5.0

Customer did not leave a comment.

Ryan s 
Rating:
5.0

Customer did not leave a comment.

Giles L 
Rating:
5.0

Ray was very pleasant and I felt very comfortable during the turn in of the equipment. Great customer service.

Gregory J 
Rating:
5.0

Customer did not leave a comment.

Kim H 
Rating:
5.0

It was best experience I have had they was so helpful thru everything I suggest this location over all of them in pikeville Ky

Stephanie M 
Rating:
5.0

nothing you hit the mark

Donald L 
Rating:
5.0

Customer did not leave a comment.

gregory b 
Rating:
5.0

Excellent service from Ray. He answered all my questions and very helpful. The tires on the the trailer seemed a little older. They were showing some dry rotting/ cracking.

Mark S 
Rating:
5.0

Customer did not leave a comment.

Linda V 
Rating:
5.0

Customer did not leave a comment.

Csleb s 
Rating:
5.0

Customer did not leave a comment.

Elizabeth V 
Rating:
4.0

Offer a Military discount.

Robert R 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
2.0

I was promised one price online and charged a lot more at the store. I feel I was cheated

James R 
Rating:
5.0

Very helpful and friendly

CHRISTINE A 
Rating:
5.0

Customer did not leave a comment.

Andrea J 
Rating:
4.0

There are levels clean - it is not a yes-no question. This truck was sorta clean.

Darwin K 
Rating:
3.0

Customer did not leave a comment.

James T 
Rating:
5.0

Customer did not leave a comment.

George F 
Rating:
5.0

Customer did not leave a comment.

Coy S 
Rating:
5.0

Customer did not leave a comment.

SCOTT O 
Rating:
5.0

Fantastic!

Leslie H 
Rating:
5.0

Customer did not leave a comment.

SCOTT O 
Rating:
5.0

Customer did not leave a comment.

Charles M 
Rating:
5.0

Great service

James C 
Rating:
1.0

Customer did not leave a comment.

Randall K 
Rating:
5.0

Customer did not leave a comment.

Shawn O 
Rating:
5.0

Customer did not leave a comment.

Randall S 
Rating:
5.0

Customer did not leave a comment.

michael s 
Rating:
4.0

Customer did not leave a comment.

Johnda B 
Rating:
5.0

Since I didn't get the moving blankets in North Carolina this place in Pikeville refunded the cost of the moving blankets.

Chris V 
Rating:
5.0

The only problem I ran into was I had planned to get off work at 8, get the U-Haul at 9, and be at the store to pick up my furniture before the store closed at 10. When I got to the pick up location at 9 the process took so long to verify my identity that it was 9:45 by the time I was rdy to drive away. Luckily, I made it there at 9:58 just as they where closing the doors and got to get my order.

Vincent C 
Rating:
5.0

Customer did not leave a comment.

Neal S 
Rating:
4.0

Actually did not see this facility other than pictures on the internet but my son who picked the van up said it was okay.

Adam G 
Rating:
5.0

Customer did not leave a comment.

elsie s 
Rating:
5.0

Great service and willingness to help make sure I got the right truck.

Charles A 
Rating:
3.0

This wasn't the location or equipment I really wanted. Cost me 54 miles of extra driving, extra fuels costs, packing complications, and time. So i wasn't exactly impressed. Just needed a van but ended up with 20 ft. truck.

jerrell g 
Rating:
5.0

Customer did not leave a comment.

Rogelio P 
Rating:
5.0

Customer did not leave a comment.

JAMES L 
Rating:
5.0

Coupons

Landon T 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
5.0

Customer did not leave a comment.

Esbon P 
Rating:
5.0

More selection of uhauls

Kevin L 
Rating:
5.0

It’s a nice friendly place everything was excellent.

james j 
Rating:
5.0

Customer did not leave a comment.

Estil Y 
Rating:
5.0

Customer did not leave a comment.

Bryan M 
Rating:
5.0

Everything was great

Robert H 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
4.0

Customer did not leave a comment.

Michelle K 
Rating:
4.0

Customer did not leave a comment.

Larry S 
Rating:
5.0

great.

jianghe y 
Rating:
4.0

The rep was super nice and helpful

JOHNATHAN T 
Rating:
5.0

Customer did not leave a comment.

Heather M 
Rating:
5.0

Josh was great! Very professional and efficient!

APRIL W 
Rating:
5.0

Customer did not leave a comment.

David R 
Rating:
4.0

Customer did not leave a comment.

Matt S 
Rating:
4.0

This is the best place to drop off in Pikeville.

Shane H 
Rating:
5.0

Ray was great. The location was busy. He was the only one working but he was able to take care of us quickly and he was very friendly.

Clint C 
Rating:
5.0

Customer did not leave a comment.

Cindy Z 
Rating:
3.0

Customer did not leave a comment.

Roy N 
Rating:
1.0

Make a online trucks up to date for booking a day before pick up schedule. Do maintenance repairs before sending a truck on the road! Was very horrible drive risking my life and others with the truck driving to the right.

JUSTIN L 
Rating:
5.0

Customer did not leave a comment.

ROY B 
Rating:
2.0

Customer did not leave a comment.

JOSEPH B 
Rating:
5.0

Not much at all

MILES R 
Rating:
2.0

Keep the vehicle clean and have deposit ready when dropped off

Jesse G 
Rating:
5.0

Customer did not leave a comment.

Cindy Z 
No reviews have been submitted for this location.

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