Customer Reviews for Pikeville Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pikeville Mini Storage

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Harlee Y. on

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The trailer had dirt in it before we got it, we had to sweep it out before loading. Also the tenant should be more clear on the rates and actual price of the rental fees

Janie H. on

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Shaundra A. on

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amy S. on

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jerry L. on

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Gerald L. on

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David J. on

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david S. on

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The computer system was down and delayed my time to leave Pikeville for over two hours Didn’t have a variety of trucks to rent (no 15 foot trucks had to use a 10 foot truck) The mileage for the rental was 253 miles Pikeville to Louisville and needs to be a little more due to the fact many renters live more than 20 miles from the location (Pikeville), which results in the renter using 40 miles to get the truck drive home and then back to the location (Pikeville) to begin the drive to Louisville.

helen R. on

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Cindy L. on

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Roger M. on

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Speedy service .

jordan J. on

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william H. on

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kramer L. on

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BILLIE R. on

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Glen C. on

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Neil S. on

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mfowethu L. on

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The uhaul staff and associates were top notch. The scheduling systems is a D minus. I made a reservation 2 weeks before my move and about 12 hours before my move date, uhaul calls me to tell me that there are no trucks in my location....within a 45 mile radius. Not cool. Makes you wonder why you even need to make a reservation in the first place. The whole experience for me was a train wreck. I had to pick up my truck from one location, the auto carrier from another location, and had to drop each item off in separate locations, even though I booked these items together on the same reservation. Honestly, the uhaul associates and team all did a great job at helping me get over these problems (even though I had to pay my own gas for a further trip, and the complete inconvenience of having to pick up and drop off carrier at different locations from the truck pick up and drop off) and they were all very professional about it. I will NEVER use uhaul again out of principle, but my over all experience could have been much worse if the people didn’t help me out. Long story short: I had the worst uhaul experience I be ever had, the scheduling system is terrible, and I wish someone from uhaul can actually read this review, contact me, and I would be happy to give them my reservation number. That way you can get a feel for how absurd my experience Has been. Thank You.

Tina B. on

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Corey R. on

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Matthew H. on

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We would’ve liked to had known the truck size we would be getting up front. We asked for a 17’ but ended up getting a 26’ that day. We ended up having to pay for an extra day because we had a lot of issues getting the U-Haul to where we was moving to.

Cindy Z. on

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Victoria J. on

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Peter G. on

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I was set for mobile check-in. Unfortunately, the keys were not left in the boxes outside the store. It caused a delay in the day. This was the only issue and was resolved immediately when the office opened.

carl N. on

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Carole P. on

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Bennie G. on

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The manager was a super nice guy that was very helpful..... I would highly recommend this location …….

angela Y. on

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In care of LCR C. on

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april H. on

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