Customer Reviews for Pikeville Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pikeville Mini Storage

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Ryan N.
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Customer did not leave a comment.

Benjamin C.
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They changed my pickup location 2 or 3 times so that kinda confused me

Clyde G.
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nothing

Sam C.
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They were most helpful and having a good experience with moving from Pikeville to Somerset!

Landon T.
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Customer did not leave a comment.

THOMAS C.
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offer trailers

CALEB C.
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Mendy C.
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Larry K.
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KRISTIE MARIE C.
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JESSIE D.
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Sharon W.
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AMY H.
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Mark S.
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Ted M.
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Terry J.
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HULETHA S.
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The clerk was very helpful and friendly. The equipment was clean and ready to go!

Steven C.
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Great experience. Very friendly.

Steve R.
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Jack L.
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LONNIE K.
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TERRI C.
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The people at this place went beyond and above for me ... When I called to see if I could rent a storage unit and a truck to move things out of my house ... he wasn't sure if any was available when I told them it was a domestic violence situation ... they made it happen for me ... I will be forever grateful for the compassion they had for me and especially Ray (I think was his name ) I could tell he has a Godly heart .. they truly blessed me when I needed them most !! And who know's quite possibly saved my life !! Thank you all at the Pikeville Mini storage in Pikeville Kentucky ... God Bless you all ...... Terri Ferrari

Marcia H.
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Pikeville Mini Storage was able to work with my needs. They provided excellent service. Detailed information was given to help me make a better informed decision about extra insurance, the price per mile, etc. I could not have asked for a better experience!

BEULAH S.
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AMBER H.
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james S.
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Martin F.
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Anything .

Kendall G.
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The Uhaul computer network was down and not working, therefore I could pickup my Uhaul trailer that I had reserved online with a credit card. The employee says that sometime this happens and has been down all day. I think Uhaul needs a back up system (paper) and if you reserve online you should still be able to pick the equipment.

Jeffery S.
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laci R.
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Byron A.
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Service was EXCEPTIONAL and the UHAUL was clean and so new! Both employees with interacted with were phenomenal!

Daniel P.
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Donald K.
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Jared M.
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Harlee Y.
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The trailer had dirt in it before we got it, we had to sweep it out before loading. Also the tenant should be more clear on the rates and actual price of the rental fees

Janie H.
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Shaundra A.
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amy S.
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jerry L.
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Gerald L.
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David J.
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david S.
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The computer system was down and delayed my time to leave Pikeville for over two hours Didn't have a variety of trucks to rent (no 15 foot trucks had to use a 10 foot truck) The mileage for the rental was 253 miles Pikeville to Louisville and needs to be a little more due to the fact many renters live more than 20 miles from the location (Pikeville), which results in the renter using 40 miles to get the truck drive home and then back to the location (Pikeville) to begin the drive to Louisville.

helen R.
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Cindy L.
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Roger M.
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Speedy service .

jordan J.
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william H.
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kramer L.
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BILLIE R.
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Glen C.
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Neil S.
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mfowethu L.
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The uhaul staff and associates were top notch. The scheduling systems is a D minus. I made a reservation 2 weeks before my move and about 12 hours before my move date, uhaul calls me to tell me that there are no trucks in my location....within a 45 mile radius. Not cool. Makes you wonder why you even need to make a reservation in the first place. The whole experience for me was a train wreck. I had to pick up my truck from one location, the auto carrier from another location, and had to drop each item off in separate locations, even though I booked these items together on the same reservation. Honestly, the uhaul associates and team all did a great job at helping me get over these problems (even though I had to pay my own gas for a further trip, and the complete inconvenience of having to pick up and drop off carrier at different locations from the truck pick up and drop off) and they were all very professional about it. I will NEVER use uhaul again out of principle, but my over all experience could have been much worse if the people didn't help me out. Long story short: I had the worst uhaul experience I be ever had, the scheduling system is terrible, and I wish someone from uhaul can actually read this review, contact me, and I would be happy to give them my reservation number. That way you can get a feel for how absurd my experience Has been. Thank You.

Tina B.
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Corey R.
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Matthew H.
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We would've liked to had known the truck size we would be getting up front. We asked for a 17' but ended up getting a 26' that day. We ended up having to pay for an extra day because we had a lot of issues getting the U-Haul to where we was moving to.

Cindy Z.
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Victoria J.
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Peter G.
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I was set for mobile check-in. Unfortunately, the keys were not left in the boxes outside the store. It caused a delay in the day. This was the only issue and was resolved immediately when the office opened.

carl N.
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Carole P.
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Bennie G.
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The manager was a super nice guy that was very helpful..... I would highly recommend this location …….

angela Y.
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In care of LCR C.
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april H.
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howard B.
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Tommy B.
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The price I was given for a local rental was as follows $39.99/day & $0.89/mile, but when I returned the truck I was charged an additional $17.99 for fuel usage. I only drove 10.9 miles & I was charged $17.99. I was never told that there would be the fuel charge.

Ron D.
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Nothing. This place is great. They upgraded me the biggest truck they had. It was very helpful for my move. It was much appreciated.

Kristi H.
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In care of LCR C.
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The drivers seat belt was not working properly

charlie D.
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Anna A.
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april H.
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Cindy Zorn I.
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Anna A.
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Brian R.
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Robert Hurr I.
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TIMOTHY S.
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Keep up the good work, and the pleasant and helpful attitude.

Robert Hurr I.
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Customer did not leave a comment.

julia S.
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You could understand the term 'reservation.' I had reserved a 26' truck for Tuesday December 18 but was told the day of pick-up that both 26' foot trucks in my area (Pikeville, KY) were unavailable on the day I had reserved it for: one truck the user could not be contacted and the second truck the user decided not to return it on December 18!!!! I did get a 26' the next day; the delay caused much rearranging of several institutions' schedules. I was not offered any consolation so later that day I called and asked for something for my troubles of not getting the 26' truck I had reserved; I was given a $50.00 credit (really, that was all UHaul could offer). I have no choice but to rent a 26' UHaul twice per year and dread doing so because this is not the only problem I have had to manage due to UHaul not understanding the term "reservation.' In addition, while the truck 'appeared' in good working order, the driver stated the truck shook him to death on the 500 mile trip.

susan S.
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Valerie H.
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RAY WAS GREAT

Robert Hurr I.
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Madonna W.
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The guy at the counter who we rented the truck from was awesome!

Karen C.
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logan R.
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Both gentleman were very helpful and friendly. Excellent customer service.

roger R.
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Jeanette B.
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Keith O.
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ricky N.
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Stella C.
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The truck has a leak in the top corner passenger side. Several items got wet in the move.

Sarah C.
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Customer did not leave a comment.

John W.
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The check out was ok the lady and gentleman was very friendly although I was given or offered no help in securing the car dolly. I also think the charges were very expensive for a 2 hr local rental. Although I may have no other option in the future of a rental but I'll not rent again if I have other options! $78 for a local car dolly rental for a 66 mile local round trip is excessive! Here I'm hurrying to return the equipment and was told I had it for 3 days. Is this a charge hipe?????? It is bad business!

In care of LCR C.
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Customer did not leave a comment.

In care of LCR C.
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Todd S.
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Very nice and friendly. Easy drop off.

JEFF B.
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Great service

steve S.
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Customer did not leave a comment.

Laticia S.
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Nathaniel H.
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William D.
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Equipment was dirty, window down after rain, inside wet. Back of truck was very dirty, had to clean before using. Equipment smelled of smoke.

No reviews have been submitted for this location.

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