I rented a 6’ x 12’ utility trailer. When I picked it up it was so heavy that it required both me and the attendant to lift it from the ground to attach it to my hitch. Since it was an after hours drop off no employee was available to assist me to remove it from my hitch. I literally had to wear a back support brace and with some help from my wife and everything in me we finally were able to lift the trailer from the hitch. This left me with some lingering back strain. I own a small 6’ x 10 utility trailer myself and as most utility trailers have a support on the front that raises and lowers the tongue of the trailer until the appropriate height is reached . Why does U-Haul not implement a feature like this on their trailers ? I for one will not be renting this size trailer from U-Haul ever again due to the lack of this feature and the strength required to attach and remove it .
Lonnie M
Pikeville Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pikeville, KY 41501
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Customer Reviews
- 4.5 Average Customer Rating
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I self dropped it after hours. I didn’t meet personnel
CHADWICK HVery kind and helpful staff.
JOHN HStaff was friendly and helpful from start to finish
SHEILA HMake sure trucks are usage to drive. We had to have a mechanic come out and fix the truck. Caused a big delay in our moving. I appreciate that these trucks are on the road constantly but they should have maintenance done after every few trips, especially when the trips are long ones. The mechanic had to replace two front tires, rotate the back ones. He checked tie rod ends and greased the truck. He had a two hour drive just to get here and he worked for over two hours to fix it. He was very thorough and very polite.
JEFFREY W