I was overcharged 2 rental days, as well as charged $49 for a dolly I never received. I emailed them today informing them of this mistake and requesting reimbursed. We'll see how they respond and how quickly.Jennifer B.
Customer Reviews for Pim Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lynda L.
Customer did not leave a comment.James H.
The employee was so rude both when I picked the truck up and when I dropped it back off and talked to me like I was stupid. The fuel also wasn't full when I got it but I didn't see where to submit a picture to say it wasn't full but I returned it how it was and when I asked him about it when I returned he basically yelled at me about how whatever happens is on me and it's not his problem. I don't plan to use uhaul again after this experience.Elizabeth S.
Customer did not leave a comment.Beth H.
Excellent customer service here, very accommodating and friendly. Knowledgeable and went above and beyond.Lisa K.
having pickup and drop-off at convenience stores is a TERRIBLE idea. Nobody there, the clerks are more concerned with dealing with customers buying gas and cigarettes than completing the UHaul deal. The computer reservation system is a JOKE - my reserved spot had NO trucks and I was sent to another location - cost me 45 minutes of the labor I had standing by to load the truck. UHaul should refund part of my price for this delay and loss. Next time I'll be going with another company.gregory` C.