Customer Reviews for Pine Lake Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pine Lake Self Storage

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Dale J. on

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Sharyl M. on

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karin g. on

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Very helpful and patient.

pam m. on

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Noel H. on

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None they were great!

William B. on

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SCOTT M. on

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Excellent, friendly staff! Thank you very much!

Cory W. on

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Great staff, always a pleasure to work with!

Kevin S. on

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Tina H. on

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Richard H. on

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Richard K. on

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Jeanne H. on

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Kevin A. on

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Brand new self-storage facility; good staff on site.

Jenni w. on

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Jarrod C. on

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Mary L. on

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Although I had to go far out of the way to pick up the U-Haul I used, the staff member I worked with at this location was very friendly and helpful. I way unable to use the app to check-in when I returned he truck. When checking in the location part at the beginning did not work. Over all it was a good experience.

Michael K. on

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Randy B. on

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Great experience

Michael R. on

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Stacey B. on

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The WORST experience ever! I would never recommend the online check in and out to ANYONE! TOOK ALMOST AN HOUR! Couldn't get into the key box. Locks not working. Then requested an appliance dolly that wasn't in the truck. And of course nobody in office to get it. But they were sure to charge me for two days when I had the truck for less than 18 hours. Spoke with manager and she said she would look into it. They credited my account. Thought it was fixed and then I receive an email saying I owe $171. I was LIVID! THEN THEY TOOK ANOTHER $46. On top of the other charges I had already paid! I AM NOT SURE WHERE THE ISSUE IS, BUT I WOULD NOT RECOMMEND ONLINE OR UHAUL AT THIS POINT!

Donovan L. on

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We made it to our destination. But the trailer was terrible. Tires were shot, had to clean and freshen up inside of trailer just to use it. Will be contacting corporate with pictures of this........ This trailer has serious safety deficiencies.

John K. on

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Curtis S. on

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allen g. on

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Drop off was made easy pulled up drop keys off out the door very simple and effortless

Patrick M. on

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Monty S. on

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Overall, our experience was excellent. My only concern was the exterior of the vehicle....it was quite muddy. The interior was fine, however, getting in and out of the cab and opening/closing the hatch resulted in a quite dirty experience. Not a huge deal....just not pleasant.. Certainly, it's not enough to keep me from using you again and recommending you to others. Thanks for your service.

Michael C. on

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jeff b. on

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I reserved an appliance dolly along with the van, but when I showed up to pick them up, they couldn't find any dollies, so I had to run around town to find a dolly, adding to the mileage driven.

Robert S. on

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Kathy C. on

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The owner - Carla - was willing to work with me even though the UHaul order didn't get transferred to her facility! She even came in while they were closed! Can't say enough about how great she is!

JAMIE J. on

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This facility was very clean and well taken care of. The staff was very nice and helpful!

MARK H. on

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Well built facility

Amberley R. on

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Nice storage facility. Friendly and helpful staff. Thanks!

ADRIANA C. on

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I recommend Pine Lake self storage

STEVE C. on

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We needed a quick solution for storage needs, Pine Lake storage was great to work with.

RICHARD K. on

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I would recommend this storage facility to my friends and family anytime they might have a need for some extra storage space.

MUJO D. on

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Very Clean, Super Healpful/Nice Staff, Good Hours, I knew my stuff was safe there.