Customer did not leave a comment.ron G.
Customer Reviews for Pine Lake Self Storage
(U-Haul Neighborhood Dealer)
Lincoln, NE 68516
Services at this Location:
- Mon-Tue: 9 am - 5 pm
- Wed: Closed
- Thur-Fri: 9 am - 5 pm
- Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 5/30/2022: 9:00 am - 3:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Erin G.
Customer did not leave a comment.Craig C.
Customer did not leave a comment.Leonard A.
Customer did not leave a comment.Dustin W.
I would highly recommend that you state that the U-Haul app has to be downloaded. That was critical to my success. The customer service rep that I spoke to on the 800 number was great. I would not have been able to complete the rental without her help. My error if I missed the app recommendation.Jessica S.
Sadly my car was improperly attached to the dolly. A strap was attached to my cars tire rod instead of the body. If not for the chain in place my car could have been badly damaged. Only time will tell if any long term damage was done.Greg H.
Customer did not leave a comment.Austin A.
Stacy did an excellent job handling several difficult customers and a very slow U-Haul computer system. She deserves a raise.Michael F.
Customer did not leave a comment.Doug W.
Customer did not leave a comment.Thadeus Z.
Customer did not leave a comment.David F.
Great experienceBudette S.
Customer did not leave a comment.Diane F.
The 6x12 cargo trailer tongue is difficult to lift by hand when dropping off the trailer. The jacks that were included with your trailers in previous times were quite useful. It would be good if we had the option of including them with our rentals. This facility used such a jack to connect the trailer to my vehicle.Brian C.
Such a great experience!!Denise N.
Great storage facility!Lori R. | Overall Experience
I have no issues with the location that I picked up the U-Haul. But I do have issues with the company overall. I was picking up my U-Haul before working hours and the mobile app required me to verify who I was.. I have rented from U-Haul for several years and even have an account and I would've been more than happy to verify that if that information was communicated to me. Honestly after how horrible my experience was and how inconvenient it was I don't think I'll ever read from U-Haul ever again.Michael C.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Jourdin S.
Cleanest UHaul place I've ever been too. Super nice and knowledgeable people to work with. Would highly recommend this location!Mandy R.
The gal who helped us on Saturday morning was awesomeTammy R.
Was charged a cleaning fee after I spent a lot of money and time cleaning and washing the equipment to a better condition that I received it in.jeremy W.
East pick up and drop off. Very smooth process.Jonathan D.
I couldn't find the key drop box because there wasn't a sign.Shirley B.
Customer did not leave a comment.Dawn B.
Great facility, clean environment, friendly staff! Would recommend!!Karla K. | Overall Experience
This whole experience was WAY below par. It was not only the locations that disappointed but the corporate entity. To not being able to speak with a living human being to rudely being transferred without warning and everything in between on both the pick and drop off side. MAJOR CHANGES need to be made.Katherine K.
Customer did not leave a comment.DOUGLAS C.
Customer did not leave a comment.Henry S.
Customer did not leave a comment.MISTIE RAYE D.
Customer did not leave a comment.Andrew C.
Have nothing but great things to say! My unit was super clean when we moved in, access was always easy - and the staff was very helpful and courteous from start to finish!Jason M. | Overall Experience
Customer did not leave a comment.DAVID M.
The lady who helped me hook up the trailer was so nice and patient. My light hook up thing was dirty and she was so nice about waiting while we cleaned it out and tried a different trailer to help us get things working. She was awesome!JANAE C.
Customer did not leave a comment.JONATHAN N.
I had requested a 10' truck and when I arrived, I was surprised to see a 20' truck. I have never driven a UHAUL before and became very anxious when I realized I would be driving a larger truck. I appreciate that the pricing was matched to a 10' truck because I only had a maybe 5 pieces of furniture to move, but I wish I would've been updated beforehand that the vehicle I assumed I was getting was not available. If I had known, I would've opted for maybe a pickup truck and trailer instead.Alli T.
Superb experience - great customer service!SIOUX B.
The employees were pleasant and helpful. The cab of the truck was very dirty. I spent an hour cleaning the inside of the cab with soap and water. Food spills, coffee stains, popcorn and the inside of the windshield had some type of food spill. I knew my wife would not ride for 1500 miles if I didn't clean it first.JOHN B.
The person that helped me get the rental checked out was very nice and helpful. However, you can tell the truck had not been cleaned or inspected before I picked it up. It was disgusting. I put that the truck needed cleaned at the end of my rental just because it really needed to be cleaned and I'm pretty sure I had to pay a cleaning fee. The person that checked the truck out helped clean it up as best she could in the little time she had. Every truck should go through a very basic checklist before being able to be rented out again.TONY S.
Customer did not leave a comment.GALE W.
Lady was very nice, quick, and informative! Never used this service but will definitely be backANGEL O.
Clean center consoleTOBIN W.
Customer did not leave a comment.MARY S.
Customer did not leave a comment.KYLE H.
Great customer service at this location!DENNIS J.
The owner was very nice. I will use this location again. I will let my friends and co-workers know about the great customer service. Keep up the good work in this troubling time!!SARAH K.
I was completely satisfied with the Pine Lake storage facility. I would definitely use it again if it becomes necessary.Carol H. | Overall Experience
I needed a short-term storage solution for an out-of-state move while I waited to close on my new home. I was able to reserve a unit on the day I needed it for a very reasonable price. It was exactly what I needed and I appreciated knowing my belongings were safe and secure. Would highly recommend!Eric S. | Overall Experience
Easy and super fastTIMOTHY A.
The lady At the desk did a great job. Thank you for being friendly and informative.RICKY W.
5 star! Was with you guys for over 2 years. LOVE the staff, always so helpful and polite! ALWAYS!! Any time I needed help with an issue, they were there (locking myself out lol) and so quickly! Easy peasy, would highly recommend this facility to everyone. Price was a little steep, but the service was excellent! Their location is great, also. Thank you so much for being there for me, SheriSheri K. | Overall Experience
Customer did not leave a comment.JOEL D.
Customer did not leave a comment.LAWRENCE T.
Customer did not leave a comment.BLAKE V.
Business was closedSTEPHEN C.
Customer did not leave a comment.Donald S.
Excellent service. ThanksEVERETT S. | Overall Experience
Customer did not leave a comment.SCOTT H.
Easy to rent from friendly staff. Great positive experience.RICHARD EARL C.
Customer did not leave a comment.randy J.
They were closed when I dropped offSteven H.
Customer did not leave a comment.ROBERT B.
I didn't receive blankets and was charged $36 fee for missing blankets that I never received!Joel H.
Customer did not leave a comment.Jason R. | Overall Experience
Location personnel was great to work with. After I created an order online, the process to access my order was cumbersome, it did not alert me the location had changed, and the final receipt was confusing to understand how much my card was actually charged.BRAD D.
Customer did not leave a comment.Mike G.
Customer did not leave a comment.DAWN S.
Customer did not leave a comment.Matthew M. | Overall Experience
Customer did not leave a comment.ron C.
Customer did not leave a comment.RICHARD L R.
Customer did not leave a comment.MYRON K.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.JEFFREY F.
Customer did not leave a comment.William L. | Overall Experience
Customer did not leave a comment.ROBERTKIM G.
Customer did not leave a comment.Kristine C.
Customer did not leave a comment.Douglas P.
No hitch jack on trailer. This tandem axle trailer is too heavy to not have a hitch jack. One person cannot lift it to hook up or unhook. It is an injury hazard trying to lift that amount of weight.Richard W.
Nothing, very friendly staffGORDON C.
Customer did not leave a comment.Ronald S.
Was all done on my phone and was easy. Didn't have to talk to anyone.Dax R.
Customer did not leave a comment.CHANCE GAYLE H.
Customer did not leave a comment.LISA P. | Overall Experience
Customer did not leave a comment.DANIEL S.
The young lady that helped us was fantastic, with paperwork and hooking up the trailer and when we returned it unhooking the trailer for me.JAMES T M.
Customer did not leave a comment.shane K.
Customer did not leave a comment.ERIC A W.
Customer did not leave a comment.OLENA M.
Customer did not leave a comment.Patrick M.
Customer did not leave a comment.Christine B.
Customer did not leave a comment.KEVIN F.
Customer did not leave a comment.KYLE P.
It was a pleasure to work with the folks at Pine Lake Self Storage. We were able to secure a unit that was just the right size. Knowing Nebraska heat in the warmer months, I opted for the temperature-controlled unit which proved to be a smart choice. All our things remained in pristine condition. The unit was close to an outside door so when we were moving out, it was easy to access the truck. Our time there could not have been any better!JEANETTE G. | Overall Experience
Great location...great service. Always nice and made the process easy! They weren't the closest U-Haul dealer to me but chose them because of their service!SUSAN W.
No problems.Angela C.
Mandy was awesome! Super helpful and calm during a stressful time for me and my partner. Could not recommend more!Emilia R.
Customer did not leave a comment.ANDREW L.
Customer did not leave a comment.Jane O.
Best location in Lincoln to get a U-Haul from! After using this location twice now, I won't consider going anywhere else!Scott B.
Customer did not leave a comment.John H.
Everything was fine.Laura B.
Customer did not leave a comment.MICHAEL ROBERT P.
super easy to pick up the vehicle!Kelli K.
Customer did not leave a comment.Douglas W.
Customer did not leave a comment.SHERRY W.
Customer did not leave a comment.BRYAN D.
Customer did not leave a comment.JOSEPH K.
Customer did not leave a comment.GARRETT MAJOR K.
Customer did not leave a comment.John K. | Overall Experience
Customer service representative met me as I pulled up. She offered to set me up quickly with another rental. Excellent customer service!!!!SHARON M.
Be more prepared for reservationsMelissa W.
Great experience all around-will definitely recommend to others and will use again if the need arises!Karie I. | Overall Experience
Owner and office staff were very friendly and helpful. A very new facility so property was in good shape, well lit and secure. Very convenient to use. Kent FKENT F. | Overall Experience
Customer did not leave a comment.Ryan S. | Overall Experience
Clean units and friendly service!MATTHEW R. | Overall Experience
Customer did not leave a comment.ERIC M. | Overall Experience
Customer did not leave a comment.Dean V. | Overall Experience
First class people with a First class facility.JAMES K. | Overall Experience
Convenient location. Friendly staff at front desk. Always very clean. Will use again if ever needed.Nancy Y. | Overall Experience
Great place!!Kenneth A. | Overall Experience
Customer did not leave a comment.Gary P. | Overall Experience
Staff always friendly and helpful. Storage area adequately heated even when very cold outside.Lorraine L. | Overall Experience
Carla was great to work with!LAURA K. | Overall Experience
The owner - Carla - was willing to work with me even though the UHaul order didn't get transferred to her facility! She even came in while they were closed! Can't say enough about how great she is!Kathy C. | Reservation
This facility was very clean and well taken care of. The staff was very nice and helpful!JAMIE J. | Overall Experience
Well built facilityMARK H. | Overall Experience
Nice storage facility. Friendly and helpful staff. Thanks!Amberley R. | Overall Experience
I recommend Pine Lake self storageADRIANA C. | Overall Experience
We needed a quick solution for storage needs, Pine Lake storage was great to work with.STEVE C. | Overall Experience
I would recommend this storage facility to my friends and family anytime they might have a need for some extra storage space.RICHARD K. | Overall Experience
Very Clean, Super Healpful/Nice Staff, Good Hours, I knew my stuff was safe there.MUJO D. | Overall Experience
Very helpful and accommodating.Privacy R. | First Impressions
Excellent facility with very helpful staff. It is the best in Lincoln!Privacy R. | First Impressions
Very clean units, helpful staff, and able to drop off the U-Haul right there!Privacy R. | First Impressions
Unit was clean! Clerk was friendly and efficient. Also knew answers to questions I had.Privacy R. | First Impressions