Customer did not leave a comment.Arman R.
Customer Reviews for Pine Lake Self Storage
(U-Haul Neighborhood Dealer)
Lincoln, NE 68516
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 4/19/2021: 9:00 am - 3:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very friendlyJames G.
Customer did not leave a comment.CHERYLA C.
Convenient location. Friendly staff at front desk. Always very clean. Will use again if ever needed.Nancy Y. | Overall Experience
Customer did not leave a comment.JASON V.
The lady working behind the counter was amazing!!!Maxx C.
Customer did not leave a comment.Dzung L.
Customer did not leave a comment.Jorge H.
Customer did not leave a comment.David B.
I had the nicest person rent the truck to me. She was very helpful!! I'd recommend this place to everyone I know!!Dawna T.
Great place!!Kenneth A. | Overall Experience
Friendly and helpful staff.Jacob L.
Customer did not leave a comment.Gary P. | Overall Experience
My service was excellent. Very professional knowledgeable and fast. As it should be. Thank you! The only problem is checking in online is a pain in the rear. Forget it and have the person at the desk assist you!BILL C.
The staff were friendly.PAUL P.
Customer did not leave a comment.Lawrence T.
Customer did not leave a comment.Scott S.
We had a very pleasant experience with you and your office people are amazing to work with, thank you!!BRIAN Z.
Customer did not leave a comment.Arman E.
Customer did not leave a comment.Shelley F.
Staff always friendly and helpful. Storage area adequately heated even when very cold outside.Lorraine L. | Overall Experience
They do a great job at cleaning the vehiclesCarla W.
Everything goodRick C.
Customer did not leave a comment.Steven C.
Best service in townLaura W.
The lady inside was very nice and helpful. I did the precheck in so was in and out in short order. Easy location to pick up and drop off.Robert J.
Don't know any changes.Doyle K.
Hands down the best customer experience of anywhere we have ever rented a moving truck. Whenever we have a need for a moving truck, this is the only place we will go to. Staff treats everyone with respect. Great customer service.Scott G.
Customer did not leave a comment.JAMES E.
The only thing that I would suggest is changing the hitch attachment from screw down to a locking pin.Yvette B.
Customer did not leave a comment.Robert M.
If when a vehicle is returned and they did not return the key, they should be charged for another day. You can not rent that vehicle until the key is returned.ROGER B.
Customer did not leave a comment.TANNER G E.
Great service. I got a brand new van so it was perfect!!Tyson D.
Nothing really comes to mind. I've used Uhaul quite a few times. This was a small, in-town move that went well and the equipment was good and convenient to my location in Lincoln. I will use Uhaul again at this location. Thanks.patrick S.
Mandy was very helpful.Gerald T.
Carla was great to work with!LAURA K. | Overall Experience
The woman who helped me, met me outside and directed me when to take off the trailer. Very polite and welcoming.Matthew H.
The on-line after hour pickup was cumbersome and not very intuitive. I found it difficult to know where I was in the process. The truck did run fine; however the windows were terribly dirty and very distracting. The outside of the windshield was filthy and the inside of the windshield was dusty. Not very safe to have such dirty windows.Dennis H.
Customer did not leave a comment.fanben M.
Customer did not leave a comment.Andrew N.
Customer did not leave a comment.Cristal P.
Good service nice peopleJulie A.
Customer did not leave a comment.Dave N.
Customer did not leave a comment.Jeremy H.
Customer did not leave a comment.Jason S.
Very friendly and helpful!cody O.
Customer did not leave a comment.Briana W.
Customer did not leave a comment.Zach S.
Always simple, easy and happy smiling faces at this place :) Thank you!Sheri W.
Customer did not leave a comment.Kirk R.
Customer did not leave a comment.MICHAEL F.
Always friendly and helpful. Wore masks so showed consideration for the publicDouglas F.
My experience was great!! Friendly and helpful staff!! Thanks for everything!!Patricia M.
Customer did not leave a comment.Tammi R.
Customer did not leave a comment.Debra A.
Best customer service around!Travis H.
Location has outstanding customer service I would extremely recommend this location for all U-Haul rentalsTovey B.
The ladies were nice and accommodating, but I can't give stars to a place that sent me (a single mother, stressed by an unexpected move, and a regular ANYBODY that could have gotten that truck that day) out with unsafe equipment that endangered my life and safety and the lives and safety of others. Make sure the truck has been inspected by a professional. The engine, the TIRES, EVERYTHING!!! I walked around that truck, I inspected it to the best of my abilities and still got a dangerous truck.Katherine S.
Customer did not leave a comment.Jennie B.
Great place to rent a U-Haul from. The owners are trustworthy and reliable. I would recommend that you start here if you are going to rent a moving truck.Scott G.
The trailer unfortunately did leak quite a bit and the furniture I had did get extremely wet toward the front of the trailer. Other that that, the experience was really good.Kayla E.
Super service!! Everything done right. Personnel was outstanding!!Daniel S.
Customer did not leave a comment.Lacy S.
Customer did not leave a comment.Tom O.
Customer did not leave a comment.Stephen D.
Make sure the maintenance is up to date on the rentalsCorrine B.
Customer did not leave a comment.BARBARA P.
Only place I'll go is this location for rentals. Staff is great and it's a quick process. In & out.Tim H.
Customer did not leave a comment.James H.
Nothing, staff and faculty are great!John B.
Customer did not leave a comment.Gary T.
Customer did not leave a comment.TODD K.
Customer did not leave a comment.Nick B.
Customer did not leave a comment.Brad M.
Customer did not leave a comment.Roger S.
Trailer was ready when I arrived and I was in and out of there in minutes. Great Job U Haul!!Neil M.
Staff were incredibly friendly and helpful. The woman who helped me (the manager, I think) was exceptionally friendly, helpful, and got me in and out of the store lickety-split. I so appreciate that!Larry H.
The owner and her staff were great! Very helpful and even answered the phone after hours. She said she would e-mail me the receipt the next day and she did. (That didn't surprise me) I was happy to give her my business and will refer my friends if the need arises. Thank you!Shelley D.
Tell customers that the app may take 1-2 hours (it took us 90 minutes, 3 people trying and 3 phone calls to U-haul on Sunday morning) outside of open business hours using the phone app. And the app was NOT user friendly......maybe we did something wrong with the pictures, but it did not tell us so, it just kept us on that screen. We tried calling the U-haul 800 number for help and wa son hold for 20 minutes before finally getting an answer and then that person said they had to transfer me and I listened to hold music for another 40 minutes before anyone answered that. Meanwhile, the youngest member of our move arrived and they downloaded the app and tried and finally got past the pictures (we don't know what was different with the pictures he took), he was waiting for approval for at least 20 minutes before we called yet another U-haul number and got through to someone who could tell us that we were now past the pickup time and needed to redo the rental time in order to be able to complete the process. Again, there was no message back from the app to say the approval was outside of the allowed time, it just kept spinning away. VERY, VERY frustrating. So frustrating that we waited to do the return until the next morning so that someone would be available to help us. And the person on site was very nice, and, of course, the app for check-in worked fine....was that because we were now during normal business hours?James V.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.Josh M.
Thank you for allowing an earlier pick up!Ralph H.
Customer did not leave a comment.Clint F.
A pin fell off the ramp and I was dragging it. The person there had no electrical converters to hook up lights.PATRICIA S.
Great customer service!Bethany S.
Customer did not leave a comment.ISAAC P.
The ladies working the counter were very helpful, I don't know what else they could do better.ERIC H.
Customer did not leave a comment.terry J.
Excellent service all the way around.Kraig S.
Customer did not leave a comment.NICHOLAS G.
Customer did not leave a comment.Tanya P.
Customer did not leave a comment.Kirkham E.
Customer did not leave a comment.Gary L.
Customer did not leave a comment.Andrew T.
Customer did not leave a comment.Thomas F.
Customer did not leave a comment.Troy C.
Quick service from staff when renting and during the return process.Mark L.
Customer did not leave a comment.Connie D.
Customer did not leave a comment.Alicia R.
Had a computer issue in that the clerk put in that I wanted additional insurance which was just a misunderstanding but she could not delete that from her computer screen and then said that I would receive a check for the refund of that amount of the insurance that she put in the computer by mistake. But other than that, all went well.David R.
Customer did not leave a comment.Jackson S.
The padlock on box 3 is extremely difficult to use. Also the mobile process takes forever and is not very easy to use.Makenzie B.
The entire experience was outstanding. From the front desk attendent to the equipment. All first rate!!John O.
Stacy made the checkout process very easy and quick. The truck ran good and met all of our needs without any issues.Troy P.
The owner - Carla - was willing to work with me even though the UHaul order didn't get transferred to her facility! She even came in while they were closed! Can't say enough about how great she is!Kathy C. | Reservation
This facility was very clean and well taken care of. The staff was very nice and helpful!JAMIE J. | Overall Experience
Well built facilityMARK H. | Overall Experience
Nice storage facility. Friendly and helpful staff. Thanks!Amberley R. | Overall Experience
I recommend Pine Lake self storageADRIANA C. | Overall Experience
We needed a quick solution for storage needs, Pine Lake storage was great to work with.STEVE C. | Overall Experience
I would recommend this storage facility to my friends and family anytime they might have a need for some extra storage space.RICHARD K. | Overall Experience
Very Clean, Super Healpful/Nice Staff, Good Hours, I knew my stuff was safe there.MUJO D. | Overall Experience