Easy to get into, and well constructed. No chance for water to get in because of the way the concrete is constructed to emty the rain water into a basin. The overhead doors work effortlessly. Great place to store presious belongings.
WILLIAM P. | Overall Experience
Customer Reviews for Pine Lake Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience was great, I was able to adjust my timeline and pick up a truck a day earlier.
Daniel S.Driver/passenger area of van had some spills on the console and what looked like of pet hair on the passenger seat. Had some trash, an old water bottle and a previous clients paperwork in the cab. Nothing that was a huge deal, but obviously wasn't looked over or cleaned very well between customers.
Carrine H.Truck was stuck in tow haul mode the windshield was filthy 😕
Ronald H.Fast, courteous service. Trailer in excellent shape. I especially liked the new hitch/tongue setup!! Quick, easy and the wire spring safety hook retainers are excellent! No more worries about them coming off! Towed to South Dakota with no issues.
Paul S.The $20 non phone return charge is crap. Also when I rent from a location I expect to pick up at that location not one clear across town especially when I'm paying for milage. The lady working at the South 70th location where I rented from deserves a raise. She has excellent customer service skills.
connie C.dropped off on a Sunday, they were closed but followed up on Monday
Dean H.Staff were friendly. She said she would get it checked in, but it did not show returned until 42 hours later on the Uhaul app. I may pick up a trailer from this location. I will return it online if I have to return the trailer to this location. I may recommend this location to someone else, with a warning to check it in online upon returning to this location. A friend of mine had a similar experience.
Dale F.Got there almost about closing and they were compassionate and very helpful.
Benjamin M.Have trailer hitches & lighting harness adapters shown on your website in “stockâ€
David J.Drop the prices
Jonathan H.Allow check-in processes before being on-site
Richard N.It is so wonderful how the ladies in the office come out and help you with everything . So friendly so comfortable . Very kind people there
Sue C.Closed on Sunday but we knew that from the beginning. Wasn't a problem. Good location. Easy drop off.
GARY L.I rented the climate controlled storage and was very pleased with pricing, cleanliness and response of the staff. Would definitely recommend Pine Lake storage and will use again if the need arises!
Donna F. | Overall ExperienceVery nice facility, convenient location.
Kathleen S. | Overall ExperienceNo need to improve. Dropped off truck on a Sunday by using drop box. Contacted location office on Monday and all went well.
GARY L.easy to drive into and out of location with gas station nearby if staying in the city
Jenna F.Both ladies at this office were very helpful, making the process seamlessly easy from pick up to drop off.
Samuel A.Helpful staff. Easy to deal with.
Brian F.My experience with Pinelake storage was extremely good. If I need storage in the future I will call them first.⁵
Ron D. | Overall ExperienceLeft turn signal did not work and I had put a gallon of gas in, but the still charged me for a gallon. Only drove 5 miles.
Jim T.I enjoyed a great experience! Very friendly staff. I'd rent there again.
Michael J.Super fast and easy to rent and return to this location! Friendly front desk staff is always a plus!
Jason T.As explained above I will never be returning or recommending anyone to uhaul and will go with other businesses like 2 men and a truck and ronzell movers
Kylie E.Owner and staff are very helpful and efficient.
SUSAN A. | Overall ExperienceCleanest trailer I've picked up - looked new on the inside
Scott I.Check the struts on truck. Very bouncy. Other than that thumbs up.
BILL W.I was charged for more miles/gas than I used in the truck. My receipt shows that I was was charged for 4 gallons of gas, but I only put 9 miles on the truck. This does not make sense why I would need to pay for 4 gallons of gas.
Samantha E.Very great to work with. Nice place of business.
MICHAEL C.Everything and everyone was great!
Kathy S.RILEY WAS WONDERFUL, FRIENDLY, WANTED TO MAKE SURE I HAD EVERYTHING I NEEDED.GREAT PLACE.
kelley A.Great storage facility. Great location and staff.
Ardel H. | Overall ExperienceEverything was perfect!
Jeff R.App is absolutely garbage. I was an hour late for my pickup, and with no information telling me why, I was locked out of my account, then called, and was told if you are an hour late, that happens. Freaking tell someone with a prompt, it however just kept telling me to try again. Also, your lock box system absolutely sucks in inclement weather. We had icy rain, and you use combo locks, was frozen solid, luckily someone came out with a heat gun to melt it. Location was great, person at location was great, U-Haul app and overall interface was garbage.
Matthew C.When renting trailers, hitch ball size would be nice. Stating that trailer has tongue activated brake assist. This will affect towing capacity. The trailer I rented pulled great.
Greg D.Everything was great.
John K.The people at the location were good. There is always (every time I have rented a truck from any location) a problem with the mechanical maintenance of uhaul trucks. They are in pathetic shape, particularly for in town moves.
Matthew P.Outstanding staff.
Bethany P.All the pictures are a little much
Lisa W.Clean Truck which worked great. Excellent customer service as well.
James D.Close out bill while there instead of saying I'll send you an email
Marc D.Easy in, easy out. No recommendations for improvement.
gary H.Your team was very efficient when we picked up the trailer and it was very easy when we dropped it off after hours.
Doug H.Very efficient & friendly!!
Lisa H.OUTSTANDING!
James H.Over 3 years ago I found this business to put my Mom's belongings in because she went to nursing facility and I live 4 hours away so I needed to find a storage facility that was secure and clean and also one that was out of the weather. I found Pine lake storage and was thrilled they checked all the boxes and they have been amazing to work with. I highly recommend this business to anyone needing great storage.
Sherry W. | Overall ExperienceThe safety chain link on the left side is broken and should have been replaced prior to renting it out again. Not sure who is responsible for fixing these rentals, maybe the previous renter never said anything about it but it was pretty obvious. Unfortunately I didn't notice it until I was a 30 minutes away when I pulled over just to check the ratchet straps.
Ken K.10/10 would recommend and if I ever have storage needs again I'll be quick to call back.
Jehnsen L. | Overall ExperienceStaff not available at drop off they went to a volleyball game and left a message to call for drop off. No problems though as they gave good directions.
WILLIAM W.Very kind agent performing the check out process. She demonstrated a high level of competence and was very helpful, even as she was training a new employee.
Sean H.Dropped off after hours but had a nice area to drop off truck with trailer
BRAIN T.Always clean and well lit and friendly staff. I would always recommend Pine Lake Self Storage when someone asks where to go. I appreciate them being there when I needed a small unit and then couple years later when I needed to upgrade, Thanks !!
Eric R. | Overall ExperienceVery clean and professional operation. Secure with excellent lighting.
Ken H. | Overall ExperienceThank you for the easy process. Very friendly and professional. Will use your storage business in the future!
Brian E. | Overall ExperienceGreat service and friendly staff. Great for student storage!
Rita D. | Overall ExperienceGreat service
Charles W. | Overall ExperienceStaff were pleasant and accommodating to my wants and needs. Would use again if needed and will recommend if asked.
MICHAEL S. | Overall ExperienceThank you so much for the quick refund on the auto pay. You all were incredibly nice, helpful and I would not hesitate to recommend your storage facility. Best Darren Hladek
Darren H. | Overall ExperienceGreat storage facility!
Lori R. | Overall ExperienceGreat facility, clean environment, friendly staff! Would recommend!!
Karla K. | Overall ExperienceHave nothing but great things to say! My unit was super clean when we moved in, access was always easy - and the staff was very helpful and courteous from start to finish!
Jason M. | Overall ExperienceI was completely satisfied with the Pine Lake storage facility. I would definitely use it again if it becomes necessary.
Carol H. | Overall ExperienceI needed a short-term storage solution for an out-of-state move while I waited to close on my new home. I was able to reserve a unit on the day I needed it for a very reasonable price. It was exactly what I needed and I appreciated knowing my belongings were safe and secure. Would highly recommend!
Eric S. | Overall Experience5 star! Was with you guys for over 2 years. LOVE the staff, always so helpful and polite! ALWAYS!! Any time I needed help with an issue, they were there (locking myself out lol) and so quickly! Easy peasy, would highly recommend this facility to everyone. Price was a little steep, but the service was excellent! Their location is great, also. Thank you so much for being there for me, Sheri
Sheri K. | Overall ExperienceExcellent service. Thanks
EVERETT S. | Overall ExperienceIt was a pleasure to work with the folks at Pine Lake Self Storage. We were able to secure a unit that was just the right size. Knowing Nebraska heat in the warmer months, I opted for the temperature-controlled unit which proved to be a smart choice. All our things remained in pristine condition. The unit was close to an outside door so when we were moving out, it was easy to access the truck. Our time there could not have been any better!
JEANETTE G. | Overall ExperienceGreat experience all around-will definitely recommend to others and will use again if the need arises!
Karie I. | Overall ExperienceOwner and office staff were very friendly and helpful. A very new facility so property was in good shape, well lit and secure. Very convenient to use. Kent F
KENT F. | Overall ExperienceClean units and friendly service!
MATTHEW R. | Overall ExperienceFirst class people with a First class facility.
JAMES K. | Overall ExperienceConvenient location. Friendly staff at front desk. Always very clean. Will use again if ever needed.
Nancy Y. | Overall ExperienceGreat place!!
Kenneth A. | Overall ExperienceStaff always friendly and helpful. Storage area adequately heated even when very cold outside.
Lorraine L. | Overall ExperienceCarla was great to work with!
LAURA K. | Overall ExperienceThe owner - Carla - was willing to work with me even though the UHaul order didn't get transferred to her facility! She even came in while they were closed! Can't say enough about how great she is!
Kathy C. | ReservationThis facility was very clean and well taken care of. The staff was very nice and helpful!
JAMIE J. | Overall ExperienceWell built facility
MARK H. | Overall ExperienceNice storage facility. Friendly and helpful staff. Thanks!
Amberley R. | Overall ExperienceI recommend Pine Lake self storage
ADRIANA C. | Overall ExperienceWe needed a quick solution for storage needs, Pine Lake storage was great to work with.
STEVE C. | Overall ExperienceI would recommend this storage facility to my friends and family anytime they might have a need for some extra storage space.
RICHARD K. | Overall ExperienceVery Clean, Super Healpful/Nice Staff, Good Hours, I knew my stuff was safe there.
MUJO D. | Overall ExperienceVery helpful and accommodating.
Privacy R. | First ImpressionsExcellent facility with very helpful staff. It is the best in Lincoln!
Privacy R. | First ImpressionsVery clean units, helpful staff, and able to drop off the U-Haul right there!
Privacy R. | First ImpressionsUnit was clean! Clerk was friendly and efficient. Also knew answers to questions I had.
Privacy R. | First Impressions