Customer did not leave a comment.Bob R.
Customer Reviews for Pine Street Country Market
(U-Haul Neighborhood Dealer)
Waubaushene, ON L0K2C0
Services at this Location:
- Mon: Closed
- Tue-Wed: 8 am - 4 pm
- Thur: Closed
- Fri: 8 am - 4 pm
- Sat-Sun: Closed
Special Operating Hours
- 9/18/2021 - 9/23/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very porfessional and customer-friendly staff n WaubasheneClaude B.
Customer did not leave a comment.Brad J.
Customer did not leave a comment.Allan D.
The service was great but there was no compensation for the fact that we had to drive 40 minutes extra & replace extra gas consumedDianne V.
Customer did not leave a comment.MICHAELW O.
Customer did not leave a comment.timothy C.
Very friendly and helpful staff at locationJoshua A.
Gentleman was very nice and helpful! Great experienceKelsi H.
Great place to rentmark J.
Customer did not leave a comment.Lawrence H.
Great and friendly customer service. Thank youRon L.
Slow computer for access for uhaul websiteCary G.
Advise of location changes a week in advanceRob H.
Customer did not leave a comment.Stephen K.
The inventory of rental equipment is small there but if they have what you need, the access is so fast onto the 400 hwy allowing travel in all directions.Ken D.
Customer did not leave a comment.Nathan M.
Very very helpfull The van was clean gas up all question answercarol C.
Improve your customer service call centre reps and scheduling department. Very unorganized. We had to wait 2 hours for someone to show up on the first site since there was no office. Our pick up time was scheduled for 11:00 am and the man didn't get there until 1 pm. The scheduler sucked and should be fired. Lied that she was the manager and lied twice to us how long he would be until he arrived. First time was 45 mins and the second 15. And didn't get there until 1pm. 2 hours! Only for the man to be rude to us and told us it's 24/7 pick up only. Problem is you can't do the online if you don't have a majour credit card! And the scheduler should have told us this. Therefore I refused to deal with the man and put a complaint in and got the truck at a different location. This is my last time I'll ever use uhaul and I'll be damn sure to make anyone I know who is thinking about renting a truck to not go with you haul. I have saved everything right down to the phone calls. I'll be happy to show proof the incredibly poor service we got to ensure you lose business. Fuck your company.Genevieve S.
excellent customer service, went above and beyond to help. I would defiantly recommend Pine Street Country Market to others.Jason L.
I just received an invoice for an extra 2 days rental. We dropped off the unit on April 11, 2020 and put it where the owner told us to. (it wasnt due until April 13th). Completely unprofessional sending me an invoice today for 2 extra days rental. Were they just hoping I wouldnt notice? Nice try. I have photos of the unit at the dropoff location, taken with an iphone with Date/time stamp and GPS coordinates. I will be pursuing this directly with VISA and disputing the charge, AND, will be posting a review of this location on social media so other uhaul customers are aware to watch out for this SCAM.Blake R.
Customer did not leave a comment.RICHARD C.
Customer did not leave a comment.Cary G.
Customer did not leave a comment.Brett L.
You can't always get what you want, but sometimes, you get what you need. I reserved a cargo trailer online a few days ago and when I showed up all that was available was an open trailer. It served my purpose quite well and the staff were very helpful, but I can see no reason why I wasn't notified in advance that my reservation couldn't be honoured. Very shoddy in today's digital world. And it cost me $5 extra for a lessor trailer.John H.
Very quick and friendlyJoel R.
This wasn't the location it was dropped off at. Have no idea where this is or why they say it is. Think you've just proven the point of my complaint. Thank you.sandrene M.
Customer did not leave a comment.John W.
Customer did not leave a comment.PAT T.
Friendly and efficient!William B.
I rent Uhaul vehicles several times a year as needed for business. Normally I rent from COldwater, Ontario, but they were closed on Friday, so I used the closest one, in Waubaushene. I got the final charge and they have charged me about $250 more than I normally pay. I will not be using Uhaul in the future if I can avoid it.FRED B.
GREAT PEOPLE!!!Brian G.
Plastic was left in the trailer but the man was kind and helpful. Internet connection didn't go through so it took a while to process paymentMIKE M.
Customer did not leave a comment.BOB M.
I was very pleased indeed with the service I received from Pine St U-Haul Waubaushene. The owner was very pleasant and helpful. This will be my go to location in the future. Thank you.Marlene A.
Drove only 35 miles, put $15 or 13L of fuel back in was billed another $11 for fuel. That's a total of 23l of fuel for 35 miles or 56km you are telling me that the fuel economy on your 15ft trucks are 2km per L that's ridiculous. Not to mention I Booked a 20ft truck and was given a 15' truck. Never using Uhaul again.Kris B.
Customer did not leave a comment.David N.
Upset about a 20 minute late charge.bev H.
The truck was not ready at my original location, spent an hour on the phone to find a new truck, and I had to drive 40 minutes out of my way for it. I was 1.5 hours late for my scheduled pick up. The location I got my truck FINALLY, was done other than the tires were not properly inflated when I went to leave and had to wait again for them to be fixed.Brianne H.
Lovely customer servicenancy M.
Customer did not leave a comment.PAUL D.
I am happy with the location as they did there best to rectify the mess that the truck I reserved was not there. I will not recommend uhaul to anyoneAnthony D.
This location is ideal for many Midland-Penetanguishene users; it is adjacent to highways 12 & 400 access - both major routes north/south and east/west. Compound is gated for good unit security; inversely, after hour return is not possible...but that's okay. Operators are pleasant and helpful.Ken D.
Customer did not leave a comment.glenn K.
Customer did not leave a comment.KAMILA L.
Richard was great but the system seemed to give him a hard time. It's a good thing he is a patient guy!Julie H.
The customer service at this location is out if this world Richard is such a pleasure to work with and would reccomend it to anyone in need of a truck. He will look after you above and beyondjason L.
Great *friendly service from our pick up location 2 hrs away to get the truck, to load up at daughters apartment then drive back and drop off close to home .susan B.