Cargo area unlocked and not secured. Only 3 pads and not 6 Could not locate odometer Started with less than 1/4 tank. Added gasoline to 1/2 tank. Parked and secured at end of trip.
Terry B.
Customer Reviews for Pineapple Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Inform renters of all charges they will incur.
Richard S.Train the proprietor to offer prompt full service. This location should not represent U-Haul.
James T.The U-Haul leaked and soaked my things inside
Caroline G.Great working with the staff on both ends the offer of a free month of storage was amazing it was easy to communicate and work with everyone that we had to for this move thank you and yes we will recommend you
NORMAN L.Very helpful and patient
Ryan G.Not to improve, just want to say how nice the after hours drop off option is. Thank you
John E.I was charged for fuel but returned with the contract amount. Communication was terrible.
Mildred W.Very Friendly Service
Ronald B.The exterior was not washed the cabin was okay, the ramp when we pulled it out it was full of broken glass, I took photos, the steering needs to check out it pulls to the right.
John T.I would not recommend U-Haul to anyone because of the fact that I have to pay for extra days when I don't need them
Vito R.Is no parking the truck is Left Outside the gate for you and you have to swap the rental truck out for your vehicle which is a little difficult at night
Lawrence E.Your doing a great job please don't change anything
KYLE B.Excellent service.
Thomas F.The operator sent me on a 850 mile ride with his oldest truck.
Donald W.Great communication and answered all of my questions before arrival and while picking up the truck.
Jamie S.When picking up the truck it was badly covered with Florida love bugs . We spent one hour in the sun cleaning the window so we could see out . No so happy the truck should have been clean when we picked it up.
BONNIE H.Business was behind a locked gate. You had to call a phone number and they told you how to get in. Number wasn't in a convenient place so that you would notice it. Would not recommend as an easy place to drop off.
bob J.I rented an 4x8 trailer. No ability to lock the tongue if removed from the vehicle. Chain hooks opening to thin, chain would not stay connected to vehicle and would draw. Had to re-hook a number of times. Also pulled the plug for lights loose. Bad design.
Tom B.Easy experience
Raymond C.Tell customers that your trucks get approximately 5 miles per gallon.
Gerald B.Service was excellent and quick. Such a great place to do business with!
Ronald T.Nothing excellent customer service will go back again thank you
Martin Z.They were supposed to be open at 9 a.m. nobody showed up till 10:15 which made my whole day I'm mess
Charles H.Easy on/off access to interstate 75
Robert T.The young lady that was at office was excellent!! She was very helpful and just a overvthe too Good Person! Thanks
Lewis W.At the dropoff, no one was there.
Gary C.Great job. Manager greeted us at the entrance, paperwork to close out was simple and timely
JIM M.I was not informed that my drop-off location had been changed, and so I was forced to drive miles out of my way to drop off the truck, which 54 U-Store refused to accept. This was highly inconvénient and upsetting.
Christine H.it was exclent
Robert B.Stuart was an excellent rental agent and I will absolutely rent from there again
Gary M.Went well other than rental agent was late for delivery.
Mark M.All good
John P.Excellent customer service! Super clean truck and such an easy process! Thank you!!!
Cara M.Nothing at this time.
tom M.Very helpful staff
MARLI F.MORE TRUCKS on lot
Gary B.Insulting promised a free storage unit. I reserved one,was sent to this location and then charged . I was extremely inconvenienced at both pick up and drop off. I haul is terribly unprofessional and dishonest.
Richard R.Might be a good idea to a greater selection of trailer hitch balls for sale.
Roger P.Friendly and professional got me in and out in a reasonable amount of time.
josh A.Very small location only had one truck available. Truck was clean and operable, but too large for the job. Total cost was more than a smaller truck would have been. Rental person was pleasant and effencent.
GREG C.DON"T PROMISE ME SOMETHING YOU CAN"T PROVIDE! I have no issues with the service from the drop off location. I have a huge problem with U-Haul in general. I received a smaller truck than requested, I was told incorrect office hours and was delayed in getting the truck. I had to make multiple trips due to the truck size. I will not recommend U-Haul to anyone in the future. Don't offer something that you can't provide. Feel free to reach out to me about my complaints.
aaron A.Man in charge was very nice and helpful.
Gerald B.