They need to stay open until the time that's listed , no one was there after 3:00 !
KEVIN C
Customer Reviews for Pineapple Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stay open until 4:00 in the afternoon !! I expect a refund for the trouble we suffered! I will be calling you !!
KEVIN CThe gentleman that worked there was very friendly and helped me hook up the trailer. Even helped me install the correct size ball on my hitch when I didn't have all the tools I needed.
BENJAMIN GStuart was excellent for customer service. My only issue is the right turn signal did not work on the trailer, but everything else was great..
MARIO VGreat communication!
Russell SThe location is in a pretty shady part of town, however the gentleman I dealt with was very nice and helpful. The truck itself looked very old and had cosmetic damage. The truck drove very rough and pulled heavily, and loud knocking, was relieved it made it for the trip. Customer service was good, truck and location need a lot of help.
GREGORY TDropoff was fine. Original dropoff of Storage Sense was not open on Sunday when they said they would be. Had to drag the trailer back home and call back in and change the dropoff location again.
CLINTON BVery professional and willing to help as knowing that people were impacted by events of Hurricane Helene.. staff showed option affter discovering are needs byasking Qualifiying questions
JEFFREY Bwebsite hours need updated
Jonathan PVery helpful and friendly.
douglas fThe return was simply at a storage unit facility which was not staffed. I positioned the trailer outside of a secured fenced area next to a U-Haul truck. I would’ve felt much more comfortable, returning it with a staff facility, one that could assist unhooking the trailer. It wasn’t easy for me to do myself.
William KThe onsite manager was friendly and very helpful.
Karen FThis location was excellent from the proprietor to the 5x8 trailer. This was the first time I got a ramp trailer, and I was surprised and pleased. It was needed for what we moved. I don't know how to request a ramp next time, but I'll try. A problem was with the scheduling person. I asked for a specific location at 11am. I was scheduled at a different location at 10 am. The day before pickup, the pickup location was changed to Pineapple Storage which was a THIRD location. The dropoff location was set to somewhere in the middle of Rochester NY, where I distinctly told the scheduler dropoff would be at 290 Jefferson Road, Henrietta, NY. Your corporate scheduling person could use some customer service training. What I would have liked is a discount for these items: 1) Returning it 2 days early, 2) taking the trailer on the AutoTrain which eliminated 811 miles of trailer travel (I have proof, and could have supplied the proof)
MICHAEL FThis whole reservation for what was s originally The Van then at very last minute was told it has to be switch to a 10x10!! The tank wasn't even full, and yes I😄photos filthy box part of truck!! Oh here is the kicker,this one will have you for sure!! SHE DIDN'T EVEN SET THE RENTAL UP CORRECTLY AFTER SWITCHING EVERYTHING AROUND!! MY TRIP HAD BEEN SET FOR OUT OF TOWN TRAVELS,BUT SHE DIDN'T SET THE BOX TRUCK BACK UP WITH THE SAME INFO!! I AM CONTACTING A LAWYER OF THIS SITUATION IMMEDIATELY!! Could you Please explain why is it y'all keep calling me Tracey? Also what is that RIDICULOUS charge y'all went and sent her last evening?? My lawyer will be in contact! Thank you & God Bless Tammy Welch
Tracey UI have used Uhaul equipment many times over the last twenty years and I have never been disappointed. My last rental was no different. The equipment is always clean and in very good condition. This occasion introduced me to Stewart (spelling?) he was very friendly and professional. I absolutely recommend this location to anyone looking for moving equipment.
JOSEPH VThe whole 24/7 experience was a hassle, took over 30 minutes to secure my truck, which had no license plate, and then another hassle to drop it off. I have less issues renting cars during frequent business trips. Will do my best to never rent from U-Haul again.
Brian GVehicle was clean, drive was rough. back shocks were very bumpy,
Rudi WCar misfires and had very bad idle and low gasoline mileage
MARTIN ACould not ask for better service
Jean DThe staff was very welcoming and helpful. Made the process very smooth. Highly recommend to everyone.
Becky gHard to fine. The person who open was suppose to be there at 10am but was after 12 am before he got there. But all in all that's Florida .
Fredie WNo problems at drop-off point. Received a phone call and email regarding final charges. Very nice people.
Linda HCargo area unlocked and not secured. Only 3 pads and not 6 Could not locate odometer Started with less than 1/4 tank. Added gasoline to 1/2 tank. Parked and secured at end of trip.
Terry BInform renters of all charges they will incur.
Richard STrain the proprietor to offer prompt full service. This location should not represent U-Haul.
James TThe U-Haul leaked and soaked my things inside
Caroline GGreat working with the staff on both ends the offer of a free month of storage was amazing it was easy to communicate and work with everyone that we had to for this move thank you and yes we will recommend you
NORMAN LVery helpful and patient
Ryan GNot to improve, just want to say how nice the after hours drop off option is. Thank you
John EI was charged for fuel but returned with the contract amount. Communication was terrible.
Mildred WVery Friendly Service
Ronald BThe exterior was not washed the cabin was okay, the ramp when we pulled it out it was full of broken glass, I took photos, the steering needs to check out it pulls to the right.
John TI would not recommend U-Haul to anyone because of the fact that I have to pay for extra days when I don’t need them
Vito RIs no parking the truck is Left Outside the gate for you and you have to swap the rental truck out for your vehicle which is a little difficult at night
Lawrence EYour doing a great job please don't change anything
KYLE BExcellent service.
Thomas FThe operator sent me on a 850 mile ride with his oldest truck.
Donald WGreat communication and answered all of my questions before arrival and while picking up the truck.
Jamie SWhen picking up the truck it was badly covered with Florida love bugs . We spent one hour in the sun cleaning the window so we could see out . No so happy the truck should have been clean when we picked it up.
BONNIE HBusiness was behind a locked gate. You had to call a phone number and they told you how to get in. Number wasn't in a convenient place so that you would notice it. Would not recommend as an easy place to drop off.
bob jI rented an 4x8 trailer. No ability to lock the tongue if removed from the vehicle. Chain hooks opening to thin, chain would not stay connected to vehicle and would draw. Had to re-hook a number of times. Also pulled the plug for lights loose. Bad design.
Tom BEasy experience
Raymond CTell customers that your trucks get approximately 5 miles per gallon.
Gerald BService was excellent and quick. Such a great place to do business with!
Ronald TNothing excellent customer service will go back again thank you
Martin ZThey were supposed to be open at 9 a.m. nobody showed up till 10:15 which made my whole day I'm mess
Charles HEasy on/off access to interstate 75
Robert TThe young lady that was at office was excellent!! She was very helpful and just a overvthe too Good Person! Thanks
Lewis WAt the dropoff, no one was there.
Gary CGreat job. Manager greeted us at the entrance, paperwork to close out was simple and timely
JIM MI was not informed that my drop-off location had been changed, and so I was forced to drive miles out of my way to drop off the truck, which 54 U-Store refused to accept. This was highly inconvénient and upsetting.
Christine H