Doesn't get any better then this location, it's perfectSHANE W.
Customer Reviews for Pinellas Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RICHARD J.
Nothing...the gentleman (sorry I do not remember his name but originally from Canada) was incredibly courteous and informative. Very easy going making it a pleasant experience.Daniel E.
Let them know up front that there is no refund I came back less than an hour told him all the luggage would fit in the car and that we didn't need the trailer and he told me there was no refund so I wasted $24 was not very happyFOIZ H.
Im not sure of the gentleman's name that took care of me but he was very nice and knows what customer service means!!!Lorrie B.
Nothing! Thanks for the help and expertise.MARC D.
Outstanding, professional service!JAMES W.
James really listens to the customer needs and meets those needs!JOYCE P.
I placed a reservation one month ago. I revived a call the day before my rental confirming my equipment and location. I also received a text doing the same. I arrived on time and they didn't have my truck! I waited in the lobby for an hour while they called around for a truck. Being the end of the month everyone was out of stock. Finally they found a larger size truck clear across town. So this other location has the truck but not the car dolly. So now I had an even greater issue. I was alone and needed to get across town to get my truck and somehow get back over to this place and load my car on a car carrier so I asked them if someone could drive me over to get the truck and they said they can't just stop what they are doing and drive me all over town. They suggested an Uber. I had to arrange to now pick up a friend drive clear across town pick up a more expensive truck, have my friend drive the car back to this place and wait for me to get thier to load the car and attach the trolly. This set me back 4 hours which caused issues with my moving company. Totally unacceptable customer service and I had to pay more for this service. I won't be using uhaul again. I even called the Corp line and they said nothing they could do either!Dennis H.
This location was amazing, as was the second customer service rep. The first rep cancelled my original reservation for some reason and if the second rep and this location had not been so great, this would have been my last use of uhualJAY M.
The location was outstanding the truck performed poorly. The alignment was off and the transmission was slipping badly. During a rainstorm the cab leaked and my contents got wet. The windshield wipers were non existent and a road hazard. I should get a credit.Anthony P.
I can't think of anything; my sales person was awesome and genuinely concerned about my moving needs.Helma Anne W.
Customer did not leave a comment.ALAN S.
Tell customer about parking brakeRachel J.
Customer did not leave a comment.JEFFERY J.
Customer did not leave a comment.ROBIN W.
Customer did not leave a comment.MARC D.
Customer did not leave a comment.Rashell G.
Great customer service. Nice folks. Great condition for equipment.ROBERT P.
Customer did not leave a comment.Jesse J.
Great customer service an very helpfulWAYNE V.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.Jacob H.
James had a fantastic personality. Funny, patient, and kind.ALICIA B.
Customer did not leave a comment.Jacqueline K.
Very friendly staff and clean truck, you could smell the cleaning product!MARK J.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.Grace H.
James was VERY helpful and friendly.SCOTT H.
Customer did not leave a comment.Christopher D.
Keep up the excellent customer service!Robert W.
Very satisfied with this facility. All questions answered in timely manner,whether in person or on phone. Had with this storage rover 4 yrs.SHARON B. | Overall Experience
Absolutely professional operation.Emory D.
Customer did not leave a comment.ANDREW B.
Easy process for start to finish, friendly personnel, convenient location. Would definitely recommend!NANCY H.
James is awesome. As always, goes above and beyond to ensure a quick, efficient, flawless experience.Ian C.
my first rental, every clean, drove easily, very nice man inspected it with me. even adjusted my mirrors when i got in. great on gas too. i will use him again when i need it. thank you.SUSAN B.
Ive rented the many uhauls in my lifetime and this experience was the best yet.Erica G.
Customer did not leave a comment.Curtis R.
Customer did not leave a comment.MELISSA N.
Great customer serviceMichael C.
Customer did not leave a comment.STANLEY S.
Customer did not leave a comment.Heidi G.
Went 12 miles and had to add 3.6 gallons to fill up ???????JACOB S.
Good customer serviceMichael C.
I was treated wonderful after I left I had to return with the trailer loaded to change the level of the hitch your manager used a floor jack to lift the trailer off the ball so we could change the hitch level. He is a helpful courteous good person to work withSTEPHEN G.
James was very thorough and answered all of my questions. Truck was very clean and I could tell it had been disinfected.Arthur C.
Customer did not leave a comment.John O.
This Gentleman was the kindest and most knowledgeable dude on the subject of moving you could possibly be. Great service and fantastic prices on equipment I've not only never used before, but he was gracious enough to stop what he was doing to help my needs. 100 percent would recommend to anyone in the area!JOSHUA K.
Have working heat! We froze driving through freezing rain, which nearly killed my parrot while driving overnight and the box leaked all over our household goods! No compensation was offered for this awful experience! I should have went with budget truck rentalTheodore A.
Everything was great. Nice guy behind the counterTHOMAS K.
Customer did not leave a comment.James Edward Y. | Overall Experience
Great customer service! Would definitely use this location again.Alexis D.
Professional and helpful.ROBERT A.
James very helpfulVicki P.
Everything was excellent in that location, really grateful with service in that place, congrats!PAUL G.
Fast check inSHALE G.
The agent seen me pull up and met me outside, unhooked the trailer and checked it in following up with an email receipt. VERY EFFICIENT.Dennis A.
Excellent customer service and very friendly. Walked the vehicle with me. Adjusted the mirrors. Went over all of the operating options. Showed me the dolly was in the truck. Truck was sanitized. Will rent again from here.James A.
Exceptional service!!SONYA C.
Very good service from your staff.ANTHONY M.
This is the BEST Uhaul store on the plant he treats everyone like they care and the cleanliness of the truck was top notch! I'm so greatful they go above and beyond!ðŸ’œDEBORAH D.
Perfect, easy, hassle free, professionalMike J.
Customer did not leave a comment.PETER P.
Customer did not leave a comment.MELINDA T.
James was so helpful, I had a great experience. Thank youJUDITH B.
Awesome serviceIan C.
Always experience excellent service here, definitely returning every time I need a uhaul!! Thank you for your service! ðŸ˜ŠRuby H.
Customer did not leave a comment.ADONIS T.
Customer did not leave a comment.David S.
This was an extremely pleasant transaction. This location is #1 is #1 in my book! Highly recommended.AMBER G.
employee James Kablinger is wonderful! he is efficient, knows his job, communicates well, and has a great personality. He made this rental the best rental experience i have ever had. it was actually pleasant!charles M.
The online check in was relatively simple, but I was uncomfortable uploading a photo of my driver license. Perhaps some language about security would be helpful.Karen E.
Worker was amazing. Very attentatijareece S.
Customer did not leave a comment.Dan M.
James customer service was fabulous! I noticed this location already had a 5 star rating and our experience was the same. Thank you for helping make the chore of moving fun.DYLAN E.
In my opinion, everything at this location was dedicated to the convenience of the customer.PATRICIA Z.
Employee was very nice and made sure all my concerns were handled.Rachel P.
Offered emailed receipt to save time. Was quick and efficient.Nathan S.
Customer did not leave a comment.MONICA S.
The gentleman that took care of went way out of way to make sure everything was clean and ready. Thank you!Louis D.
Customer did not leave a comment.CHRISTOPHER C.
Ever thing was clean and greatJOHNNY K.
The gentleman who owned thos facility was very helpful and very nice. Would definitely rent from him again!Joseph F.
Customer did not leave a comment.Carole Z.
Customer did not leave a comment.ESTREF D.
Kept doing what you're doing,. Freaking awesome!!!ðŸ™‚Octavia C.
Really friendly. Great customer service.Mark S.
Customer did not leave a comment.Steven G.
Owner/proprietor was compelled to be there on his day off due to concerns about the new electronic check in as some of his customers have experienced problems. We had no issues with the new U-Haul app and successfully completed the check in and return process, however, we were very appreciative of the Owner being there to make sure we had no issues. We will be a devoted repeat customer of his and U-Haul.Wayne I.
I had extreme difficulty obtaining my truck through the online process. I was unable to scan the barcodes or my location multiple times which resulted in an over 20 minute delay in obtaining my truck.Ashley A.
Best place to rent a truck,excellent service.MICHAEL P.
Customer did not leave a comment.Julie C.
Customer service was awesome! He was very helpful and I couldn't ask for better service!Carole Z.
Customer did not leave a comment.Gerdeline J.
Best U-Haul experience ever. James was friendly and professional.Clarence W.
Very friendly and knowledgeable. Entire process was very quick and easy.Javier M.
It was a pleasant experience, person I dealt with was very nice. Follow Covid 19 CDC guidelines.Kent W.
Customer did not leave a comment.Jarrett C.
Customer did not leave a comment.Leylia M.
Customer service was amazing and the price was fantastic!!Daniel C.
Love how helpful and friendly this place is!!Wendy B.