great u-haul location, small but loved the personal treatment....hope to use them again!!
CLINTON C
Customer Reviews for Pinellas Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very convivial experience. Super efficient.
John HNothing…….James is awesome; an outstanding human who goes that extra step to make it all go smoothly for you.
KYRA PThis u-haul store is the best. Thank you for the quality service.
MIKALAI BNothing, the service was excellent.
VIATEUR VJames was super helpful. Moving is stressful and I think I had more communication with him then with anyone during this stressful move. Very professional and great communication. That guy needs a raise!
Brenda APinellas storage is always on point. I’m just flabbergasted by the cost which is set by U-Haul and not Pinellas
TIMOTHY RThis is by far the best Uhaul you have in Pinellas county. We actually are willing to pay more for the mileage to use this location. It's too bad all your other locations don't model this stores excellent work ethic and willingness to help the customer.
Denise TThe drop off location was closed on Saturday which was Day 4 of the rental. We used a jack from our van to lift the tongue of the large trailer since we could not lift it. I returned on Monday 2 days later and spoke to Mark who was very pleasant, experienced and assisted in a nice manner. Thankfully everything was simple there.
WALTER MWe love coming to James. If possible we would only shop with him. James has also treated us with respect and kindness. Also making us feel like family. Veteran APPROVE!!
LOVELY HGreat service,very helpful and pleasant
GLENN FRescheduling my pickup location cost me over 2 hours of travel time. I received a text message 1 hour before I was supposed to pick up the trailer alerting me that I had to now drive 25 minutes the wrong direction before I could continue my trip- adding an hour to my drive and forcing me to drive through Tampa at rush hour. The new location staff was fantastic and empathetic, but the fact that the only option online was to pick up at a VERY inconvenient location or "keep my pickup where it is" blows my mind. Why the he'll are those the only two options? What if I kept it where it was? I just wait until they get one? IF they get one? If someone would have called me BEFORE it was rescheduled without my input, I could have chosen a location that was ON MY WAY and saved a lot of time and a lot of respect for Uhaul. Again, the pinellas park location staff was helpful and understanding and I would absolutely recommend them for anything you need if you are in that area- but the online reservation team (wherever they may be) needs some serious process improvements.
ROBERT WAbsolutely the best U-Haul place ever. Best customer service by far in any industry
JOSE DJames was really excellent
ROBERT BCompetent + Efficient + Friendly = customer service gold. Highly recommend.
KATRIN RNothing! Everything was perfect! Will definitely rent again rom this location
VIRGINIE BFlawless, great experience! Highly recommend!
ERIC Hnot a thing. James is THE BEST!!!
candice aJames went out of his way to make my pickup very pleasant. He took the time to explain the details, hooked up the trailer, offered his assistance all the way to my destination. He even squeegied my windows that morning. Thank you James!
MICHAEL DTHIS INDIVIDUAL STORE AND THE EMPLOYEE JAMES WHOM HELPED ME WAS WONDERFUL! HE IS THOROUGH WITH EXCELLENT CUSTOMER SERVICE! He goes above and beyond and I will rent from him again! On a side note, I do have a problem with U-Haul corporate!!!! I was not happy when reserving the van online as I elected no insurance but when I went in there I was shown a sign stating a $15 charge is mandatory. U-Haul corporate needs to give full disclosure rather then the old "Bait and Switch" tactics.
DEBORAH GI will definitely return to this location again, very nice and personable guy, as well as a really good selection.
CRAIG SAwesome customer service!
BLAINE TThe guy who was working the counter was very professional and helpful. It was nice dealing with someone as knowledgeable as he was. Thank you
EDWARD RI always have a great experience renting from this location. The staff are 100% awesome,
MELISSA HVery friendly and efficient
JOHN HThis location was one of the best experiences I’ve ever had with U-Haul
EDWARD MEverything was perfect!
RICKY RFriendly service and great customer service
THURMAN RJames, was so helpful and took time to explain all the necessary items to help us with the rental. James explained the donation process and was so helpful in every way. The best experience I have ever had in U-Haul rentals.
JOHN JJames at the Florida location is the absolute best! Other dealers should learn to take care of their customers as well as James runs his business!
DANIEL FStaff member at the pickup location was very friendly and helpful with the rental, answering questions, and getting me on my way.
NEAL SSuper helpful and friendly!
CHRISTINA HThe man who got me the van was excellent! Made me feel I was important and he valued my business. I would highly recommend this location.
JAMES BAll aspects of the experience were excellent.
MICHAEL CGreat people
WENDELL MNo improvements needed! Friendly staff! Great rental vechicle.
WILLIAM KExcellent experience James was a true professional, My truck was ready for me before my reservation, He explained every detail and was very knowledgeable. I am definitely coming back.
JOSE SThanks James!
TERESA WJames was very knowledgeable & helpful 👏. He came across the trailer I needed . Kept it there for my use. I'll return next year. GOOD JOB! Mr Ed
EDWARD BJason was great to work with
Christopher DJames was extremely helpful and efficient!!
MARK ANo suggestions, best UHaul rental experience I’ve had. Equipment and communication was great. James was a key factor in this being a great experience. Truly an asset to the business. Great personality, communication skills and helpful in helping me put two dolly’s I had brought in the back of the truck.
THERESA MJames was phenomenal! I needed a Uhaul same day due to unforeseen events and he really came through - helping explain my options and making sure I had what was needed. Moving is stressful and his positive attitude and encouragement was so appreciated! Give this man a raise and a promotion! Thank you James!!
COLIN AThey greeted me at the truck, asked if I needed an emailed receipt and I was on my way. Transaction took under 30 seconds.
EDWARD CI've been to many u-hauls. James here was the best, most informative, more customer friendly.
KYLE GJust playing excellent service.Don't go anywhere else
THOMAS MI have rented several Uhaul trucks over the past 2 months and this location was by far the best! If I could give more than 5 stars I would! The owner was so helpful and friendly. The equipment I reserved was clean and ready for me when I arrived. Gas was at the accurate level and matched the paperwork. Such a positive experience. Thank you!
Ashley HRestricted parking area made returning a loaded Auto Trailer a challenge
LOWELL BEverything is fine
REINALDO NTeam was very focused and efficient. They were careful with unloading contents and with moving items into final destination.
Alan BI could not think of any improvements the all went above and beyond to accommodate us thank you so much
joyce nThis was the worst experience I’ve ever had with not only a moving truck company, but any company. I was driving the truck down an extremely busy street at 45 MPH when the hood suddenly came up blocking my sight completely. I called the representative at the facility who told me “My bad… I should have checked to make sure it was hooked”. Finally, after three hours of moving I took the truck to get gas, turned the truck off, came back and the battery was dead. I had to wait 45 minutes at circle k gas station for the service guy to jump the truck. I demand a full refund for every dollar spent… including the $14 in gas I put in the truck. Please respond when this has been resolved.
TERRY RGreat service
RONALD EExcellent service!!!!
John CThis guy/ was on the ball, he was ready and knew everything.
WILLIAM RThanks A+A+
John N | Overall ExperienceThe Staff was excellent, and I will recommend them to all my friends in need of moving or storing their items.
Gary W | Overall ExperienceStaff is always available. Provides resources in the community and is my go to storage & moving truck needs for my business.
Christine P | Overall ExperienceI held a storage unit at this facility for over 6 years and never had an issue. Not even with rain or water damage after hurricanes or bad storms. I chose this faciiity for its convenience to my job but most importantly for its affordability. James the owner is exceptionally kind and professional and I’m really going to miss him. I Highly recommend Pinellas Self Storage!
VANESSA L | Overall ExperienceThank you!!
TERESA A | Overall ExperienceGreat and friendly guy. Thanks for everything!
kendall m | Overall ExperienceGreat place for storage and moving rental needs. Very happy with all aspects of my time renting from them.
Matthew T | Overall ExperienceFacility was safe and secure. I would definitely use again if needed
BILL H | Overall ExperienceGreat place!
Scot M | Overall ExperienceIf needed, I would use this storage facility again...I was comfortable and happy using my unit. Thank you!
BEVERLY W | Overall ExperienceJames was very helpful with everything. He got this unit ready with very short notice and helped with many parts of my move. He set me up with Alex to move my bigger things and provided rental trucks and trailers to complete my move. I would recommend pinellas self storage for all your moving or storage needs!
Ron V | Overall ExperienceStorage and Owner is great. We appreciate everything he did to make our transition easy. Special thanks to him.
Elizabeth S | Overall ExperienceRenting a storage unit at Self Storage could not have been any better. The experience and transaction went perfectly smooth. James was very professional and helpful. If needed, I will definitely rent here again and highly recommend it to everyone.
Milburn P | Overall ExperienceVery satisfied with this facility. All questions answered in timely manner,whether in person or on phone. Had with this storage rover 4 yrs.
SHARON B | Overall Experience