Customer did not leave a comment.
DANIELLE G
Customer Reviews for Pines Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
N/A
Mark KI can't add anything everything looks well organized from my point of view
JERRY GI go here because the people that run it are always helpful. They show me the truck, review it, help me check the side mirrors and remind me how to drive safe.
ROBERT WEasy to rent from and return. Very friendly.
MICHELLE MFriendly
MICHAEL SSelf drop off no personnel interaction
ROGER BOpened early and lots of room to drive in.
Francisco FThis place let us leave with a dirty trailer that had one light that wasn't working. They wouldn't hook it up and didn't make sure it was hooked up properly before we left. They also let us leave with a faulty tire that blew on the highway on our way across the country. These people are rude and negligent and don't deserve anyones business.
HILLARY KGreat experience overall.
Joseph CEverything was streamlined and went well
LISA Wgreat service
CONNOR GI go here because there is a human there to help me.
ROBERT WNick is a very kind person and it was a pleasure doing business with him. I plan to use his store for any future rentals. Thank you!
Connie FThe manager was very polite and quick to get me on my way.
Connie FYour customer Rep at the location was very helpful friendly and professional
THEODORE AService was prompt and efficient.
STEVEN GGreat and very happy will continue to do all my business there
CARLOS GThey have been doing this for many many years. They are great people and will gladly give the. .y business again. Thank you pines rentals.
Scott MGreat service and super convenient.
JOSPH MQuick and efficient
DANIEL FTruck wasn't ready at 8AM as desired, as store had not yet checked it in. So, my only complaint was that we didn't get on the road until 15 minutes after. Other than that, it went very well. Staff was friendly and truck was clean.
Ian DGentleman at pines rental was great to work with. Explained everything well and made it very easy
Jake TI arrived at the drop off location at 11:40 AM and the open sign was on and the store hours were listed as being open till 12 noon. The door was open and I went inside, there was on man behind the counter drinking a beer and another man to the side of the counter small talking. The man behind the counter wouldn't check in the equipment because he said they were closed. He went on to say that he could check it in the next day. I decided to self check in the equipment since I was dropping it off that day. I would never use that drop off location again!
Brian SThe entrance was blocked. I had to circle the location twice and do a 3 point turn in a 26 foot truck
Julie WCan't think of anything to improve it. The guys who helped me were great.
Adam WGreat service! One of the easiest and fastest places I have ever rented from!
JOSEPH MGreat customer service, very helpful and informative.
Andrea DVery helpful and friendly. Highly recommend the Joliet and OakLawn facilities...not Romeoville ad much
mary sThe owner was very efficient and friendly. He make sure that I was safely hooked up and was ready to answer any questions I may have related to the equipment. Highly recommend the location for your rental.
Todd CGreat Customer Service at this site
Thomas MNothing
james wNo one at the location and the drop off box is a bit hard to find .
elsa sThe agent was beyond helpful
Mary GEasily accessible for pick up and return. Staff was exceptional, felt like family.
Donald Sthe gentleman who hooked up the trailer for me did it incorrectly and as a result, i lost the trailer within an hour of my trip. this location should not be allowed to rent u-haul trailers if they don't know how to hook them up properly. also, not a very friendly atmosphere, downright rude
Melissa KExcellent experience
James ATr7ck was clean, but mechanically it was a wreck. Exhaust leak, bad front end, bald front tires due to alignment issues, and very gas hungry. In 70 miles it drank 9 gallons of gas. It was not loaded heavily and was all hiway speed. The people at both ends were fine and explained everything well.
bill nMy husband turned in the truck and the trailer and the associate told him everything was good. However no one checked in the truck. I had to contact Uhaul and I also called Pines Rental. I was told the Uhaul associate would call me back but no one ever did. The truck and trailer was not checked in until the following day. Very poor customer service.
Karyn TThis location was nothing but rude and not helpful. Went to get a trailer to rent. There was snow and ice all over the place and the parkinglot was barely plowed so I needed help lifting the front of the trailer onto the truck. The guy there is unwilling to help at all. You’re on your own for everything. I twisted my back in the process trying to fight to get this trailer to move and get it hooked onto my truck. Was hooking up the trailer and the entire time the guy was behind me saying rude things like “what are you doing” and “why are you doing it like that” when he could have just hooked it up. Horrible instructions when renting it from them as well. Basically was telling me as I was checking in how stupid people are and how people don’t use their brains. Just overall the worst U-Haul rental experience I’ve had. I’ve been to many other places and it’s been way better. This place needs shut down. If you read the comments for this place you’ll see what I mean. Not a lot of good is said about it. Would never recommend to others and actually would highly recommend others go somewhere else. I cannot express enough how ignorant the guy was and unhelpful
matt oAssociate could not figure out how to add a day to the rental term.
Kelly fReliable, fast and convenient
Irma AEmployees at the rental site couldn't have been more kind or helpful! The rental and return process were described in detail and all questions were answered. The truck was already started and warmed up because it was very cold here the day I picked it up. Would definitely recommend and use again.
Mary TYou guys are good nice customer service and you take care your customers The way what supposed to be treated thank you so much
Francisco AGreat rental. Appreciate the service
robert bExcellent services. Genuinely polite and considerate
Bobby FSignal and brake light didn't work.
Dominik ZYour workers did good
EUGENE M