TERRENCE M.
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Customer Reviews for Pines Rental
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Pines Rental
JOHN S.
NOTHING!
ANDREW K.
Oil level
Daryl P.
Nothing awesome service
Crystal L.
I called ahead and the guy that answered was friendly and patient with me. When I arrived he already had rental forms ready I appreciated his promptness and attention to detail.
Jeff V.
Make sure that the rental location has the same supply list as what the customer requests. I asked to have 2 dozen pads (4 packs of 6 pads), and this is what my quote shows. However, the paperwork that the rental location had only 1 pack of 6 pads, and I had to pay an additional $15 cash. This is NOT the first time that this has happened!
mark H.
They are personably and very friendly
Stephanie B.
I would not recommend Uhaul to anyone after the disaster we had on a day that was supposed exciting for us. Make sure you let people know that when they reserve something online, it pretty much doesn't matter. We had to pay extra for a mess up on your end because apparently reserving online doesn't mean you'll actually get what you need. Never again will we use Uhaul.
Scott W.
He was an asshole, but the truck and was good. I am a customer. The poorly educated old fart not doing me a favor.
Joe B.
Have more 20' - 26' trucks available in our area.
Damvinkhu D.
Costumer service was great!
Daniel C.
Good service the older gentleman was helpful and fast they had 5 trucks available all sizes thanks so much ignore bad reviews there's new owners now
allison M.
Location was awful and shady. It took almost 45 minutes for me to get my truck when I had it set up for mobile pick up and had already pre-paid. My truck was supposed to be out in the front for me to locate myself but they kept it in the back til I talked to them. The employees there were not wearing masks so I felt unsafe while we are still currently in a pandemic.
zacharry F.
The two gentleman working Pines Rental, need to be educated on Customer Service. Very rude. Very unprofessional. I will never be returning to this location, nor recommending anyone.
JAMES T.
None
Eric G.
Friendly customer service
viridana F.
These guys were fast and efficient! You time wasted they get you paper work done plus any equipment needed and your off.
David S.
Employees are very slow no urgency to get people through only open 8am to 10 am
Laura A.
Pines Rental was great. However, your Uhaul App never gave me a code to access the truck. I had tried to call your customer support and everyone was pretty unhelpful. One woman had an attitude. The local pick up was great, but I HAD to go in, and they HAD to do everything because your online rental system is ridiculously inaccurate and does not do what is requested (like confirm no contact pickup or connect reservations in the app.) I will not use the online rental option ever again.
Brian Z.
Pines team was excellent!
Matthew G.
Fuel gage was broken which resulted in me overfilling the gas tank. I would like reimbursement.
cameron J.
Didn't tell me about delayed gas gage
Riaz G.
Thet were great however i am. Ot happy w reservstion system people they wasted several hours of mu time i reserved the truck in advance they swurched my reservation 26 ft to 15 from bolingbrook loc
Mike M.
No up-sale pressure and friendly service.
Janice W.
The owner is not good with computers and it takes him so long to check out equipment. He is a pleasant man but inept with technology.
arcadio G.
The people on this location are rude and somewhat pregirist..and racist .. I believe they have a problem with us Latinos .. The last comment was there are more dealers in the area so next time use them... Train them to be business ...
Larry M.
Very professional
arlen L.
I came in with short notice and the 2 Gentleman set me up right away. This is my 2nd visit this year at this place and it was an outstanding experience again. 5 Stars
tima L.
The staff of two elderly gents were rude. The tank was not full even though they said it was. We drove 20 miles locally and filled it up - it took 5 gallons! 4 miles to the gallon? I don't think so. Clean up your act. On the positive side, we didn't break down and we will hopefully never have to rent from that location again.
Michelle E.
The gentleman who checked the truck in was helpful, and considerate.
Patricia K.
Very disrespectful. Through my card at me. Was 2 hours late
arlen L.
No suggestions. This rental experience was awesome and very professional.
Victor J.
The service people would not help with unhooking my auto transport. I know I have to move the car but when I picked it up in Bridgeport Ct they hooked up the trailer and after I had driven the car onto it, they did the tie down. I have a very bad back so them doing all of that for me was very helpful. The Essington Rd. location refused to do any of it! He merely told me where to park. The nicest thing he did is let me leave the truck there for a day until it was time to unload it. I will post a bad review of this location on Yelp. Watching him work with another customer, the auto transport had not even been connected to the truck, although the tongue was setting on the hitch. The customer started driving up the ramp and the tongue flew upper in the air. It could have killed someone standing nearby! VERY poor service and quality control.
elizabeth S.
I've used the location 3 times before this, and usually everything is great. But the truck that we got was covered with dirt all over the floor in the back, so we took the liberty of cleaning it out, as we didn't want to get blamed for something that was already there. They didn't open the back when we went to pick it up, so we had no way to prove that we weren't the ones who did it. Besides that, the cost was fair, and it was nice that we could drop it off at our discretion. I would still keep using this location despite this small issue.
Adam D.
Make sure to get there early because when I went there a week before, they had their computers off. So I couldn't book the reservation then. THEN on the move day when I was returning the truck 15 minutes before they closed, they were already gone. Service was good otherwise and the truck was in good condition.
ray R.
Drop off from a one-way rental was very smooth, no issues. A good experience all around with U-Haul.
John F.
Pines is always great to deal with.
LINDA B.
When I first started to look for a Uhaul I was lied to by one of your workers they told me that this one place that was far away had a Uhaul that I needed and they were open so the only way I could get around was by taxi and it coast 80 dollars one way and when I got there they were closed so then I had to take a taxi back and it was another 80 dollars I didn't like the one who lied to me and I think I should get my money back for that so I would tell people to be careful with the company
Erika B.
Persona grosera, enojona y muy falta de respeto jamás vuelvo a pedir esa lugar porque el señor casi no nos prestaba atención y por todo arrugaba la cara de forma grosera. ????Rude person, annoying and very disrespectful I never asked for that place again because the man almost did not pay attention to us and for everything he wrinkled his face in a rude way. ????
beatrice B.
The gentleman at the front counter we're kind and courteous and helpful
James D.
It was clean but I wasnt sure if it hlwas my destination at first because the Uhauls were in the back.
VERNON C.
Great Service
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