Customer Reviews for Pines Rental
(U-Haul Neighborhood Dealer)

857 reviews

1222 Essington Rd   Joliet, IL 60435
(Btwn Ingalls & Theodore)

(815) 729-1628

Location Hours

  • Mon-Sun: 8 am - 11 am

Services at this Location:

Contact Us

(815) 729-1628

1222 Essington Rd
Joliet, IL 60435
(Btwn Ingalls & Theodore)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 11 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The truck was filthy! My daughter opened the passenger door and a 2 liter bottle came rolling out from the prior rental, them after I got home and started loading I noticed there was a whole bunch of crap behind the seats. I was on a very tight schedule so did not have time to clean it out before I left. I was told that If we didn't have somewhere to return it we should call the 800 number we did have a place local as we had just rented a month and a 1/2 ago, we knew of the local place.

KELLY S. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Everything was just as it should be... Thank You!

Dave L. 
Rating:
5.0

Great service!

Samuel Z. 
Rating:
5.0

Nothing.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Doug W. 
Rating:
5.0

The staff at Pines were wonderful!!

Madisen D. 
Rating:
5.0

Employees so kind and personable

Dianne L. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
4.0

Return time was actually 3-30-2022 at 1:30 pm

Keith J. 
Rating:
5.0

Customer did not leave a comment.

Lois W. 
Rating:
5.0

I was moving new furniture to a summer home I purchased. I rented a 20 foot truck. All was good except it rained. When I arrived at my destination I opened the back and unfortunately the truck leaked on the cargo I had in the back. I wasn't pleased. My new furniture got wet. You might want to check that vehicle and seal off that leaky part of the roof. Thanks.

john J. 
Rating:
5.0

Customer did not leave a comment.

Brent D. 
Rating:
5.0

Customer did not leave a comment.

Crystal H. 
Rating:
5.0

Very nice man working there as well!

Debbie D. 
Rating:
5.0

Customer did not leave a comment.

Tammy D. 
Rating:
5.0

Owner was great, very helpful.

Michael S. 
Rating:
4.0

The equipment (a tow dolly) I rented had a minor problem. The left side brake/turn signal light was mostly burned out. Less than 1/4 of the LEDs were working. I didn't consider it a problem for my short term local use. My vehicle's lights were visible over the dolly and I use tow lights on any vehicle I tow. Deal was closed when I returned the equipment so I was unable to report to them.

David W. 
Rating:
5.0

Customer did not leave a comment.

glenda M. 
Rating:
5.0

Customer did not leave a comment.

Camilo L F. 
Rating:
4.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

The drivers side mirror was loose, would not stay in a position that was good for my view. Made it difficult to change lanes. The steering wheel & shifter had a lot of play in it.

Michelle W. 
Rating:
5.0

Dropped off after close. Plenty of space.

Scott S. 
Rating:
1.0

All of the trailers were on the ground and not elevated what's so ever. When renting a huge trailer it's heavy to pick up. I went inside the store and asked for the help and the gentleman inside who had been curt and rude the whole experience. Told me I better call someone to help me. He said he wasn't going outside to help. I asked how he could rent bigger trailers like that and leave them on the ground. He shook his head and said it wasn't his problem. I finally struggle to lift it and get everything attached and go on my way. I get to my location where I'm loading and open the uhaul and it was filthy. Dirt, mud, and grass everywhere. I had to put sheets down to stop my stuff from getting filthy. I brought this to the attention of the man at the front desk when I returned the uhaul and all he said was “oh yea somebody used that one yesterday so that's probably why”. I will never be using this service again. The price was great, the customer service will stop me from coming back.

Ulises C. 
Rating:
5.0

Excellent service. Truck was ready and pick up was efficient. Drop off was easy as well. The price was very good for our small moving project.

Tim R. 
Rating:
3.0

Truck smells like cigarettes and man who was there to rent the truck was not friendly. The man who went outside was very helpful. He showed us how the truck locked in back.

Patricia V. 
Rating:
5.0

Customer did not leave a comment.

Teairra M. 
Rating:
1.0

You could actually have the truck I ordered in stock and available. Plus you could lower the price on smaller trucks that customers have to use instead of what they actually ordered. You could also be aware of the fact that some people need to operate on a timeline so not having a crucial part of their move can screw their plans. You dicks.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

T DeWitt B. 
Rating:
5.0

Customer did not leave a comment.

RADOSLAV K. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Great customer service!

Deanna P. 
Rating:
5.0

The man at Pines Rental was very friendly, efficient and was open on Sunday to rent me the truck.

Robert Douglas W. 
Rating:
5.0

Customer did not leave a comment.

alan R. 
Rating:
5.0

Customer did not leave a comment.

Dominick A. 
Rating:
5.0

Customer did not leave a comment.

KAREN M. 
Rating:
5.0

I like checking in with a human and not a website.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

They were so patient with me, as I had to keep the truck way longer than expected

Rosy S. 
Rating:
5.0

Customer did not leave a comment.

Crystal S. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Only issue we had was when dropping off the Uhaul, we weren't able to use the share location to confirm. However, I emailed a picture of our Uhaul at the Pines facility to customer service & they replied right away that they added the photo in our records. Great service!

Art A. 
Rating:
5.0

The vehicle needs to have the steering checked.

Michael B. 
Rating:
2.0

Upset with putting over mileage incase I went over but did not reimbursed for the miles I didn't use

Madeline N. 
Rating:
4.0

Customer did not leave a comment.

Darryl T. 
Rating:
5.0

Customer did not leave a comment.

Jordan B. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Everything was great! Person at the desk was nice and pickup was very fast.

Rene C. 
Rating:
4.0

The vehicle was not sealed properly. Windows seemed like if it rained we would get wet. I'm nit happy about the hold on my credit card. Very inconvenient with my funds. The pines rental had a smell to it. I suggest they use an air freshener. Overall guy was great.

Helen K. 
Rating:
5.0

Great customer service

William B. 
Rating:
5.0

Customer did not leave a comment.

Clinton H. 
Rating:
4.0

Continue the great service/informational....good

Patricia W. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
Rating:
3.0

Horrible experience all around

KEVIN F. 
Rating:
3.0

Give good explanation on how to open and close back door, operate the ramp

Gurusamy M. 
Rating:
5.0

Nice location, knowledgeable staff. Would definitely rent from this location again!!

ray R. 
Rating:
1.0

My pick up site was Montgomery, when I got there you change it to joliet 1hour away total bullshit Lucky I found some one too take me down there to pick it up Cost me time And .money!!! TOTAL BULLSHIT

terry R. 
Rating:
5.0

Nearby and convenient

Ronald D. 
Rating:
5.0

Everything went smooth.. was ran very well and they have a good inventory of trucks.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
3.0

I was a little nervous dropping off the truck without someone to check it in. I was lucky my daughter was along to take pictures and send it to uhaul. THey had very short hours due to a health issue.

ADELE T. 
Rating:
4.0

Customer did not leave a comment.

Carleen C. 
Rating:
5.0

Dropped off after they closed.

James S. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Shelley G. 
Rating:
5.0

Customer did not leave a comment.

HARVEY K. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Very good experience!

Roberto V. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Great guy at the counter

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
4.0

Customer did not leave a comment.

Anthony G. 
Rating:
4.0

I thought it was a decent place.

Martin S. 
Rating:
5.0

I'm a repeat customer. The facility staff are always professional and the equipment is always clean. I highly recommend this location for Uhaul rental.

Mia C. 
Rating:
5.0

N/A

Chris S. 
Rating:
5.0

Owner of business was very polite and friendly and fast!!

Devon A. 
Rating:
5.0

Customer did not leave a comment.

SANDY C. 
Rating:
5.0

Customer did not leave a comment.

Laurie G. 
Rating:
5.0

Customer did not leave a comment.

ERIC J. 
Rating:
5.0

Pine Rentals has an excellent reputation and easy to work with.

Malia H. 
Rating:
5.0

Customer did not leave a comment.

wyka B. 
Rating:
1.0

Due to "health concerns" they are only for a total of 4 hours in the mornings. If the bars are open around here a uhaul rental place should be as well. The only reason I wasn't angry with the drop-off is how easy the self return was. It should be easier to find the return button on the website.

TRAVIS K. 
Rating:
5.0

Customer did not leave a comment.

Crystal P. 
Rating:
5.0

Very friendly staff!

Santiago B. 
Rating:
5.0

Mask on

Carl D. 
Rating:
5.0

I cant think of anything. Nick made it so easy quick and wonderful!

Thonas S. 
Rating:
1.0

They are only open from 8:00 a.m. to 11:00 a.m.

Alfred D. 
Rating:
5.0

Customer did not leave a comment.

joe C. 
Rating:
5.0

All great!!!

Mike R. 
Rating:
5.0

Customer did not leave a comment.

PHIL G. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE M. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
3.0

Customer did not leave a comment.

Louis H. 
Rating:
5.0

NOTHING!

JOHN S. 
Rating:
5.0

Oil level

ANDREW K. 
No reviews have been submitted for this location.

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