Customer Reviews for Pines Rental
(U-Haul Neighborhood Dealer)

3,555 reviews

10221 Pines Blvd   Pembroke Pines, FL 33026
(Pines Blvd And Palm Ave In The Kmart Shopping Plaza)

(954) 436-5049

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(954) 436-5049

10221 Pines Blvd
Pembroke Pines, FL 33026
(Pines Blvd And Palm Ave In The Kmart Shopping Plaza)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I think this place is the most efficient location. Quick process easy in easy out. They answered all our questions and gave great moving advice. The boxes and supplies are readily available and they even helped us load our vehicle with them. 6 stars!!

TIMOTHY K. 
Rating:
5.0

Shawn and Javier are the best

Lou B. 
Rating:
5.0

Very easy transaction with great customer service

Hasell G. 
Rating:
3.0

Customer did not leave a comment.

Kelly H. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

None

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

SLENS J. 
Rating:
5.0

As always excellent service in this location.

IGNACIO V. 
Rating:
5.0

You guys are doing a great job!!!

LAWRENCE H. 
Rating:
5.0

Very good service

DAWN L. 
Rating:
1.0

La dirección estava errada, tuve que ir más lejos

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

RAUL M. 
Rating:
5.0

Odor was bad inside the truck

PABLO V. 
Rating:
5.0

Customer did not leave a comment.

ELIAHAU S. 
Rating:
3.0

I paid extra for the regular insurance AS WELL AS THE MUD, SNOW, ETC roadside insurance coverage. However, yesterday, due to the truck sitting on a path for a bit after unloading, it got stuck in the mud. When I called to get if pulled out, all of a sudden there were all kinds of things that the additional roadside insurance doesn't cover. After sitting there for hours trying to get it out, waiting to hear back from Uhaul, then waiting to hear back from Uhaul again, it became very late, the people who were helping me missed dinner and were waiting for us to get out so they could get home. By the time I called a different tow truck that would actually come get us, it was late. Therefore, with getting my friends home, including the children who were helping, I didn't have time to get gas. So the roadside insurance I purchased not only was useless and a waste of money, it caused more charges in not being able to stop and get gas, and a lot of angry people who now will probably not help me finish what we would have finished yesterday if I would have gotten the roadside assistance I paid for. I would like the roadside fee taken off as well as the gas amount since it was all part of the problem. And now, I'm going to have to rent a truck again just to finish the move and pay fees for not having out the stuff I was moving yesterday. No one on site nor on the website gave specifics on what it wouldn't cover and the people I spoke to all lead me to believe that someone was on the way - even after all the details were given and it took over an hour before someone told me they couldn't come. This was all very ridiculous.

Dawn M. 
Rating:
5.0

Owner and staff of this location were great very helpful very knowledgeable and friendly

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

TRACEY K. 
Rating:
5.0

The Staff is ALWAYS FRIENDLY and very helpful. Any question or concern I have they are able to assist me without a problem.

TREVOR H. 
Rating:
4.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Everything

ZAMIRA C. 
Rating:
5.0

Continue to accommodate the customer with friendly and professional service and with the after hour drop off accessibility.

Janis R. 
Rating:
5.0

Customer did not leave a comment.

Luis V. 
Rating:
5.0

Thank you for accommodating the 5 minute grace period; very gracious on your part. :)

ALEX G. 
Rating:
5.0

Staff is always friendly and helpful.

DWAYNE J. 
Rating:
5.0

Good job

ABRAHAM J. 
Rating:
5.0

Excellent Service!!

IGNACIO V. 
Rating:
5.0

Everything was good, the lady was awesome.

DEBORAH T. 
Rating:
5.0

good people to do with

HAROLD M. 
Rating:
5.0

I am familiar with the UHaul trucks and different sizes and I took pictures of the trucks condition upon pick up. However, I firmly believe an associate should walk with you out to the truck or at least point the customer in the right direction. However, super friendly family ran business location and I would highly recommend this location to a friend or family member. Super courteous and fast service!!

Vincent B. 
Rating:
5.0

Customer did not leave a comment.

Orlando O. 
Rating:
5.0

The staff at this location are extremely helpful and kind. I will recommend this location to everyone.

joseph W. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

friendly people fast service

Manuel T. 
Rating:
5.0

Customer did not leave a comment.

JORGE G. 
Rating:
5.0

Excellent service and communication. Equipment was new and clean. Great job uhaul team.

Brett R. 
Rating:
5.0

As always, the customer service was the best. The rental was easy, ready and waiting for me.

russell S. 
Rating:
5.0

The process was fast and easy took me maybe 10 min at the most to get check out and on the road not wasting time at all love the new process

Craigory B. 
Rating:
5.0

Javier was awesome and went out of his way to get me the right equipment and actually saved me some money...thankyou!!!!!

Demetrios M. 
Rating:
5.0

Everything was good 👍 it was number one i will go back Everytime

ORSON M. 
Rating:
4.0

Customer did not leave a comment.

DOMINIQUE C. 
Rating:
5.0

Staff was very helpful and nice

JOHNATHAN JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

GILBERTO R. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

CRAIG C. 
Rating:
4.0

Customer did not leave a comment.

CATHEY K. 
Rating:
5.0

Great Customer Service. Has a great sense of humor!

CARL M. 
Rating:
5.0

Customer did not leave a comment.

TANYA P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Start a rewards program, specials, first 10 miles free etc..

Dwayne J. 
Rating:
3.0

The cabin had a fishy smell and de a/c is no cooling

Edgar R. 
Rating:
5.0

Customer did not leave a comment.

JEAN N. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY M. 
Rating:
5.0

Please let all the customers know to return the trucks “well cleaned”

REINALDO P. 
Rating:
5.0

Nothing every thing was perfect except one employee was not wearing a mask.

INDIA B. 
Rating:
5.0

Customer did not leave a comment.

Dayron R. 
Rating:
5.0

Great Service, at this location. Friendly Staff.

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

MARIA L. 
Rating:
5.0

Customer did not leave a comment.

MARTIN S. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY S. 
Rating:
5.0

Pines Rental is the best Uhaul rental store I've used in the over 20 years I've been using Uhaul equipment. All the staff is great, highly recommend them.

James A. 
Rating:
5.0

Customer did not leave a comment.

Meisha R. 
Rating:
5.0

Customer did not leave a comment.

Ricardo N. 
Rating:
5.0

Customer did not leave a comment.

mitchell P. 
Rating:
5.0

Great service and easy return process

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

DAVE L. 
Rating:
5.0

Sean and his partner get EVERY THING correct, EVERY TIME.

Eric M. 
Rating:
5.0

sell or supply ramps for customers that don't want to use the motorcycle trailer.

Herlin C. 
Rating:
5.0

Excellent customer service

STEDFIELD T. 
Rating:
5.0

Customer did not leave a comment.

BRIAN T. 
Rating:
4.0

The clerck in charge is always happy and helpful great asset to the company.

EDGAR J. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Always a great experience

KAREN M. 
Rating:
5.0

The best customer service! Everyone there was so helpful, nice and funny!! We will definitely rent from them again!!

LISA S. 
Rating:
5.0

The young lady at the counter was super nice, very professional and answered all our questions. The process was quick! Having never rented a U-Haul truck I thought I was going to get something crappy and I was pleasantly surprised the AC was wonderful the truck ran well and how roomy it was.

ASTRID P. 
Rating:
5.0

The manager or owner is hilarious. Really made the experience there more personable.

Justin C. 
Rating:
4.0

Customer did not leave a comment.

Ras M. 
Rating:
5.0

Thank you

ARISTIDES Q. 
Rating:
5.0

Customer did not leave a comment.

OMAR P. 
Rating:
5.0

Only place to rent a truck clean well maintained equipment knowledgeable staff in and out quickly

SHANNONE D. 
Rating:
5.0

Customer did not leave a comment.

judith M. 
Rating:
5.0

Customer did not leave a comment.

MATAN C. 
Rating:
5.0

Nothing they r doing an amazing job... love the service, love the people, I couldn't ask for a better place to rent a truck

TIFFANY R. 
Rating:
5.0

Customer did not leave a comment.

Philippa Y. 
Rating:
5.0

This rental location 47044 amazing. But at the same time I think as a customer I should be given 1day rental no charge because when I went to pick up my rental at the U-Haul location on 184th Avenue and Pines Boulevard my rental was not there due to a flat tire that the truck had and never made it to that location for me to pick up no one called me to let me know. It is not my fault that I lost 3 hours because of that I asked customer service to give me a half day's rental discount and they told me that they don't do half days they do full days so I'm hoping the customer service looks into this and grants me one day discount thank you so much.ease call me.

ARNALDO P. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

Antoinier T. 
Rating:
5.0

The online service to return the equipment is always wrong with pricing.

DANIA N. 
Rating:
5.0

Online process could definitely be less time consuming...

RODERICK B. 
Rating:
5.0

Reception was friendly and very service oriented

ANTONIO R. 
Rating:
5.0

Love this location!! Great customer service always helpful they always find a way to make you smile which makes the transaction easy when things are already stressful because of moving. Kudos to the team here definitely a satisfied customer

javed C. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL Y. 
Rating:
5.0

When it came to a challenging day of moving, Javier made my truck rental easy and effortless. Thank you!!!

Brooke M. 
Rating:
4.0

Customer did not leave a comment.

Alfredo R. 
Rating:
5.0

Everything was great, excellent service!

Ross U. 
Rating:
5.0

Customer did not leave a comment.

DOMINGO D. 
Rating:
1.0

This was my 4th location for a drop off. Even then the place was not opened. The first address wasn't open and customer service kept sending me to different locations.

BERTHIDE S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
5.0

Customer did not leave a comment.

RYAN M. 
No reviews have been submitted for this location.

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