Customer Reviews for Piney Mini Storage
(U-Haul Neighborhood Dealer)

183 reviews

160 Emily Blvd   Piney Flats, TN 37686

(423) 764-1540

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(423) 764-1540

160 Emily Blvd
Piney Flats, TN 37686

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I’ve had my storage unit for several years and staff has always been very helpful and considerate. However, when went to organize our unit, it was discovered it had been damaged by water. The paneling bulked, the water damage on concrete floor still had evidence of lots of water build up and rotting wood..because was in back, wasn’t seen right away, but moister build up caused mold damage to all our furniture we had in there and many other personal property.. owner has never returned calls made. Staff gave information on insurance so can make a claim, and now waiting to hear from them. Keep eye on your unit. I complained several times how no light was working in my unit to b told owner would call me..never a call,never arraignment for new bulb then supplies not got due to no delivery was coming for new lights or supplies I was told months later.Through the years used, they were very good, said was not aware of our damage and did give proper information to get help..the staff did apologize and felt bad for our loss.. facility is safe and secure with great staff but hard to get owner as he’s very busy. Light in hallway between units stays in for short time, then cuts off, you have to constantly walk towards entrance to turn light back on to continue work in unit. That get ridiculous if you want in your unit for long period of time. For security and safety, they are great.. for staff, they have the best..but very hard to get owners attention.. check out and compare prices on other storage facilities around piney flats, their prices are good and reasonable. So guess this review could be considered good and bad.. until water damaged, everything was very well maintained and clean..

TAMMY F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lillian B. 
Rating:
5.0

Dropped it off with no issues.

aaron W. 
Rating:
5.0

Enjoyed doing business with Peggy. Knowledgeable and so helpful. Great company representative.

WILLIAM R.  |  Overall Experience 
Rating:
5.0

excellent friendly helpful service. !!! None better !!!

Sandra B. 
Rating:
5.0

great service....friendly

Sandra B. 
Rating:
5.0

There was an easy to see and labeled dropbox for the key and contract and a sign to direct you where to turn.

Noel F. 
Rating:
5.0

Very friendly and nice staff.

Sandra B. 
Rating:
5.0

Was very friendly and stayed late so I could get equipment due to me being late to pick it up.

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
5.0

Customer did not leave a comment.

ronnie P. 
Rating:
5.0

Customer did not leave a comment.

michael N. 
Rating:
4.0

You charge to rent the truck, then for the gas used , then for mileage as well. Gas and mileage both? Are you sure you don't want to charge for the air that was breathed in the truck ? Greedy.

Andy D. 
Rating:
5.0

Great service

michael N. 
Rating:
5.0

Everything was great.

Robert A. 
Rating:
4.0

I already made a reservation online although when I arrived the employee had to complete the reservation online again. It would be less time consuming and more efficient for this process to be completed the first time. When I arrived to this location an appliance dolly that I had reserved was not available. It would be helpful if inventory was shown as available or not just as the trucks are. The employee at this location was very kind and helpful and offered her assistance in any way she could.

Katie K. 
Rating:
5.0

I really appreciated how nice and professional the lady I picked up the truck from was. She showed us how to lock up the cargo area by putting the padlock through just one of the holes. She was really great. At first I was nervous about going to such an out of the way location but it definitely was one of the best experiences I've had

COURTNEY F. 
Rating:
5.0

Customer did not leave a comment.

Joann P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

I’ve been using this mini storage and truck rental place since I moved to Tennessee 10 years ago and will continue to do all my business with this facility. They are absolutely fantastic, couldn’t ask for better customer service

James H.  |  Overall Experience 
Rating:
5.0

Good morning. just to let you know, how fantastic your employees was. understanding what we are going through, she worked and gave from the heart and not the pocket. Thank you for employing her, and God bless

John S. 
Rating:
5.0

Very helpful and professional.

ELIC T. 
Rating:
5.0

Please review this reservation. The original location completely botched my reservation. The lies to my throughout the process and cost me hundreds of dollars. This little location was great though.

Tim F. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Hugh D. 
Rating:
4.0

Lady was very nice and helpful.

Patrick A. 
Rating:
5.0

Truck was guaranteed to be there at 10am. Truck wasn't there till 1120am. Phone rep at U-Haul said we would be refunded $50. That has not been done.

Boyd P. 
Rating:
5.0

Great experience! Could not recommend enough!.

Tausha H. 
Rating:
3.0

Customer did not leave a comment.

Brandon A. 
Rating:
5.0

This site is the best kept secret! I have three storage bins as well and Peggy is absolutely the best!!! It's farther away than Johnson City or Elizabethton but so worth the trip!!

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

John L. 
Rating:
5.0

I kept forgetting to tell Eddie that we needed a light bulb change in our unit. Other than that, we had a great experience.

KELLY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Britney D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

The staff was FANTASTIC! Friendly, helpful. Much better than some other locations!

Allen O. 
Rating:
5.0

Everything was great. Peggy was very friendly and helpful and informative.

Michael J. 
Rating:
3.0

Not the sites fault but the truck had red mud all in it cab and trailer

Jessica W. 
Rating:
5.0

Your UHaul representation at the Piney Flats location, Linda, was great. She was quick, had everything ready, she helped me pickup the trailer and load it on my pickup trailer hitch. She had me test my brake lights, turn signals and lights and general. Then was on my way. Tks, Donald King

Donald K. 
Rating:
5.0

Customer did not leave a comment.

Amanda L. 
Rating:
3.0

The email address was used in error. Either the customer provided it incorrectly or it was manually entered by a customer service incorrectly. Recommend a confirmation email be sent to confirm that the customer's address is actually owned by the customer.

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Frederick R. 
Rating:
3.0

Customer did not leave a comment.

SEAN P. 
Rating:
5.0

Customer did not leave a comment.

Christina C. 
Rating:
5.0

It helped to have someone on site - had some trouble with the app- more me than the app

Richard V. 
Rating:
5.0

Clean equipment. very fast and pleasant service staff, Best location for Uhaul rental yet and this is our 4th trailer rental.

Garry B. 
Rating:
5.0

Great place to deal with

Frank or Karen M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca J. 
Rating:
3.0

Customer did not leave a comment.

Brian H. 
Rating:
3.0

Didn't have visible signs from main road

Jeff R. 
Rating:
5.0

If you could offer more coupons for loyal customers that would be awesome.

wanda B. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
4.0

Customer did not leave a comment.

Jennifer G. 
Rating:
3.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

Deanna H. 
Rating:
3.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

We were overcharged for miles by about 40 but the dealer could do nothing about it to change.

Coastal V. 
Rating:
5.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

Customer did not leave a comment.

Traci C. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

Willis B. 
Rating:
5.0

Very helpful, no problems.

Harry T. 
Rating:
5.0

Great service! Attendee held umbrella while we hooked up the trailer in NC. Was a hassle free return in OH when we brought it back, didn't even need to get out of my truck! U-haul has my business whenever I have a need for moving equipment rental.

Jonathan B. 
Rating:
4.0

Customer did not leave a comment.

Lindsay S. 
Rating:
4.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

friendly staff

joe M. 
Rating:
5.0

Very friendly staff from check-in to unhooking and dropping the trailer. Made sure I had help getting unhooked and on my way.

Ben R. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Awesome cust svc

Sandra B. 
Rating:
5.0

Lower your rate per mile on the wked almost went to budget but thought I rented 5pm Fri/sat returned 5 pm was .99 cents a mile 5 should've 79 per mile

Bruce C. 
Rating:
5.0

Very clean units...and the staff was always helpful.

Joshua P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Yes, great folks to work with, everything went smooth, thank you

Nick K. 
Rating:
5.0

Convenient, safe, clean, affordable storage.

Jacqui S.  |  Overall Experience 
Rating:
5.0

Great people. very helpful. will use again.

Dan O. 
Rating:
5.0

Nothing at all , was a good experience and the staff were great went above and beyond to help me with my move as was the first I have made a move such as this . They made it all easier for me .

Betty B. 
Rating:
5.0

Maybe sell boxes and equipment like shrink wrap but other then that the lady is real nice

Brian H. 
Rating:
4.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

Tom R. 
Rating:
5.0

Excellent customer service!!

Susan B. 
Rating:
5.0

Fast and friendly service. She added some extra miles for me when I commented what was included wasn't enough to get to my destination and back to my return site. Great experience!

Clark B. 
Rating:
5.0

Very friendly. Very helpful

rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
5.0

I was very pleased with this site. I had spoken to the person here a few times before and he told me how to lower the cost of my move by using ONE WAY service which I was unaware of. I appreciated his assistance.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

harold B. 
Rating:
5.0

Customer did not leave a comment.

harold B. 
Rating:
5.0

Excellent customer service!

Barbara C. 
Rating:
5.0

Drop off only so no real comments.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

tonya L. 
Rating:
5.0

Excellent!

russ C. 
Rating:
1.0

All of the above and below information is not about the piney flats tn. Uhaul place ok (piney flats was excellent) now about uhaul on new bern ave in raleigh nc I had placed a rental for the 17th of August to go to piney flats tn. And I called the one on capital blvd in raleigh for a 17 foot truck so they came back and said that they did not have one but they would let me have a 20 foot for 17 foot price so I said ok and I called Uhaul and canceled the other one so I would not have2 trucks. So Thursday on the 17th to pick up the truck they said that the total would be 530.00 and I said that should be 420.00 for the truck. So he said that he don't have a 17 foot truck so it would be 470.00 for 20 foot truck,and I told him that I can't do that truck because I didn't have enough for that one so I asked for a 15 foot truck and he had one but it only had half a tank of gas and I said does all of them have a half tank of gas and he said yes without checking the other ones and (I said that I'm going to tennessee on a half a tank of gas) he said that we don't have time to fill up trucks with gas. So now he printed out the bill and said to make sure that the miles are right so I checked and it of .2 and I come back in to show him and he said that it would only be about5 cents and he pulled out his wallet and gave me a dollar bill and said that will take care of it .so I will never use the uhaul place on new bern ave ever again and I will tell my friend and family about this location

ROY S. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
3.0

Had to drive 30 from first location to get truck.

Ken B. 
Rating:
3.0

Well first of all my pickup location was changed 3 times so I had to drive 30 mins out of my way to get my uhaul. After that the pick up location forgot to give me my furniture pads I paid for already. I called them back and the lady was apologetic and said she would refund me my 10 dollars. Then I return the truck in perfect condition with more gas then when I picked it up a day early and receive an email this morning I was charged 86 dollars for not returning the furniture pads I never received and a 10 dollar cleaning fee! I've used uhaul several times and had similar experiences with the pick up location changing last minute which is very aggravating when someone has scheduled a move. I plan to use in the future because I move again In a couple months and praying for a better experience.

Katelyn B. 
Rating:
5.0

Customer did not leave a comment.

Kurt M. 
Rating:
4.0

Customer did not leave a comment.

Allen S. 
Rating:
5.0

The Person working at this location was very nice and professional and very helpful.

christoper W. 
Rating:
5.0

Customer did not leave a comment.

Sheila H. 
Rating:
4.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Great Location, Great People, Very Easy To Deal With!

Mitchell W. 
Rating:
3.0

Excellent Your Comments: 200 character limit it was Excellent

Privacy R.  |  First Impressions 
Rating:
5.0

it was Excellent

Privacy R.  |  First Impressions 
Rating:
4.0

very helpful staff

Privacy R.  |  First Impressions 
Rating:
2.0

Actually didn`t use this facility. Used U-Haul storage facility on Commerce in downtown Johnson City, TN as they gave us 1 month free.

Privacy R.  |  First Impressions 
Rating:
3.0

Our reservation was not there when we got to the storage so we had to rent another. But overall the service was nice and very friendly

Privacy R.  |  First Impressions 
Rating:
4.0

You leave feeling that your belongings are safe.

Privacy R.  |  First Impressions 
Rating:
4.0

was disappointed that the info online about availability and sizes was innaccurate and when I arrived was told the size I requested was not available.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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