I would have to say make sure that there is a truck where you reserve it from. I was in Johnson City but reserved my truck in Kingsport. I had driven from North Carolina. I called to check in because the website wasn’t working. I was never called the night before. I also wanted to check if I could pick it up early. I was transferred 3 times before the last person told me that they didn’t have the truck that I reserved and that I could have a bigger truck or I could get one somewhere else. I at this time had already driven to Kingsport to the home I was packing up. The lady I spoke with was very rude. When I told her that a bigger truck wasn’t going to work and inquired about a different location and where to go she said “I already told you it’s in piney flats”. By this time I am extremely upset. I told her that there was lots of addresses in piney flats!!! She then said the address and said that they only had one place for pick up as if I should just know that!! I don’t work for U-Haul. I wouldn’t know that information. I told her that I would take that truck but it was a later pick up time. My schedule was very tight. I was driving back to North Carolina as soon as we were packed. My grandson is autistic and can’t handle everything and we needed to get done early. I told her I would take that truck, but I also wanted to speak to her manager. She did not give me her managers name, but she did give me a discount on the truck. She also gave me a few extra miles because the distance was different. I had to drive back from Kingsport to Piney Flats, which is right next to Johnson City and then back to Kingsport again to load up the truck, it cost me precious time. I told her I was sorry for getting upset, but this should’ve been handled a lot better and could’ve been if the truck had just been there as reserved. I still think I should’ve had a bigger discount for my pain and suffering. Moving is stressful enough. U-Haul did not have to make it worse. Definitely five stars for the place of drop off. They were great.
April R
Customer Reviews for Piney Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is top notch!!! We actually pass many uhaul locations just to use Piney Storage for our Uhaul needs!!
Joey CMy only concern is that they are open somewhat limited hours compared to other uhaul locations. However the service was outstanding. Thank you
Samuel DPeggy at Piney Mini Storage was great to work with! Quick and easy checkout.
HUNTER FPiney is our go to Uhaul trailer rental destination. We actually pass 4 different locations just to do business here. Always friendly and clean equipment. Recommend to everyone.
Joey CI went to return my trailer to the wrong Uhaul. He was SUPER friendly and even backed my truck up for me! Good thing, I was going to have to leave with that trailer, lol.
KATHERINE CThe staff was AMAZING, answered all my questions about the equipment
Monica FI was worried about picking up and dropping off remotely, but it was very easy to do. No issues!
cheryl jAlways helpful and convenient! Too bad this location does not show up on U-Haul's computers, at least it hasn't for our last 6 rentals. They keep telling us to drop off in Johnson City because there's no place to do so in Piney Flats. Not true!
richard mPeggy was great, she made our total experience at Piney Mini easy. I will use them again if needed.
Keith W | Overall ExperienceVery helpful and we will definitely return!
Joey CUhaul double charged me twice
Sherry ZVery friendly and helpful. Easy pickup. Was in and out super quick.
Charles RAll good !!
JOHN WPiney Mini Storage is an excellent business to work with. Very accommodating. Thank you very much!.
Diane MGreat customer service. At this time I am happy with my interaction at thus location
Michele ELoved the facility clean and everyone there was super nice and very professional 10/10 rating
Clayton D | Overall ExperienceI’ve had my storage unit for several years and staff has always been very helpful and considerate. However, when went to organize our unit, it was discovered it had been damaged by water. The paneling bulked, the water damage on concrete floor still had evidence of lots of water build up and rotting wood..because was in back, wasn’t seen right away, but moister build up caused mold damage to all our furniture we had in there and many other personal property.. owner has never returned calls made. Staff gave information on insurance so can make a claim, and now waiting to hear from them. Keep eye on your unit. I complained several times how no light was working in my unit to b told owner would call me..never a call,never arraignment for new bulb then supplies not got due to no delivery was coming for new lights or supplies I was told months later.Through the years used, they were very good, said was not aware of our damage and did give proper information to get help..the staff did apologize and felt bad for our loss.. facility is safe and secure with great staff but hard to get owner as he’s very busy. Light in hallway between units stays in for short time, then cuts off, you have to constantly walk towards entrance to turn light back on to continue work in unit. That get ridiculous if you want in your unit for long period of time. For security and safety, they are great.. for staff, they have the best..but very hard to get owners attention.. check out and compare prices on other storage facilities around piney flats, their prices are good and reasonable. So guess this review could be considered good and bad.. until water damaged, everything was very well maintained and clean..
TAMMY F | Overall ExperienceDropped it off with no issues.
aaron wEnjoyed doing business with Peggy. Knowledgeable and so helpful. Great company representative.
WILLIAM R | Overall Experienceexcellent friendly helpful service. !!! None better !!!
Sandra bgreat service....friendly
Sandra bThere was an easy to see and labeled dropbox for the key and contract and a sign to direct you where to turn.
Noel FVery friendly and nice staff.
Sandra bWas very friendly and stayed late so I could get equipment due to me being late to pick it up.
CHRISTOPHER WYou charge to rent the truck, then for the gas used , then for mileage as well. Gas and mileage both? Are you sure you don't want to charge for the air that was breathed in the truck ? Greedy.
Andy DGreat service
michael nEverything was great.
Robert AI already made a reservation online although when I arrived the employee had to complete the reservation online again. It would be less time consuming and more efficient for this process to be completed the first time. When I arrived to this location an appliance dolly that I had reserved was not available. It would be helpful if inventory was shown as available or not just as the trucks are. The employee at this location was very kind and helpful and offered her assistance in any way she could.
Katie KI really appreciated how nice and professional the lady I picked up the truck from was. She showed us how to lock up the cargo area by putting the padlock through just one of the holes. She was really great. At first I was nervous about going to such an out of the way location but it definitely was one of the best experiences I’ve had
COURTNEY FI’ve been using this mini storage and truck rental place since I moved to Tennessee 10 years ago and will continue to do all my business with this facility. They are absolutely fantastic, couldn’t ask for better customer service
James H | Overall ExperienceGood morning. just to let you know, how fantastic your employees was. understanding what we are going through, she worked and gave from the heart and not the pocket. Thank you for employing her, and God bless
John SVery helpful and professional.
ELIC TPlease review this reservation. The original location completely botched my reservation. The lies to my throughout the process and cost me hundreds of dollars. This little location was great though.
Tim FLady was very nice and helpful.
Patrick ATruck was guaranteed to be there at 10am. Truck wasn’t there till 1120am. Phone rep at U-Haul said we would be refunded $50. That has not been done.
Boyd PGreat experience! Could not recommend enough!.
Tausha HThis site is the best kept secret! I have three storage bins as well and Peggy is absolutely the best!!! It's farther away than Johnson City or Elizabethton but so worth the trip!!
JAMES HI kept forgetting to tell Eddie that we needed a light bulb change in our unit. Other than that, we had a great experience.
KELLY M | Overall ExperienceThe staff was FANTASTIC! Friendly, helpful. Much better than some other locations!
Allen OEverything was great. Peggy was very friendly and helpful and informative.
Michael JNot the sites fault but the truck had red mud all in it cab and trailer
Jessica WYour UHaul representation at the Piney Flats location, Linda, was great. She was quick, had everything ready, she helped me pickup the trailer and load it on my pickup trailer hitch. She had me test my brake lights, turn signals and lights and general. Then was on my way. Tks, Donald King
Donald KThe email address was used in error. Either the customer provided it incorrectly or it was manually entered by a customer service incorrectly. Recommend a confirmation email be sent to confirm that the customer's address is actually owned by the customer.
JAMES HIt helped to have someone on site - had some trouble with the app- more me than the app
Richard VClean equipment. very fast and pleasant service staff, Best location for Uhaul rental yet and this is our 4th trailer rental.
Garry BGreat place to deal with
Frank oDidn't have visible signs from main road
Jeff RIf you could offer more coupons for loyal customers that would be awesome.
wanda bWe were overcharged for miles by about 40 but the dealer could do nothing about it to change.
Coastal VVery helpful, no problems.
Harry TGreat service! Attendee held umbrella while we hooked up the trailer in NC. Was a hassle free return in OH when we brought it back, didn’t even need to get out of my truck! U-haul has my business whenever I have a need for moving equipment rental.
Jonathan Bfriendly staff
joe mVery clean units...and the staff was always helpful.
Joshua P | Overall ExperienceConvenient, safe, clean, affordable storage.
Jacqui S | Overall ExperienceExcellent Your Comments: 200 character limit it was Excellent
Privacy R | First Impressionsit was Excellent
Privacy R | First Impressionsvery helpful staff
Privacy R | First ImpressionsActually didn`t use this facility. Used U-Haul storage facility on Commerce in downtown Johnson City, TN as they gave us 1 month free.
Privacy R | First ImpressionsOur reservation was not there when we got to the storage so we had to rent another. But overall the service was nice and very friendly
Privacy R | First ImpressionsYou leave feeling that your belongings are safe.
Privacy R | First Impressionswas disappointed that the info online about availability and sizes was innaccurate and when I arrived was told the size I requested was not available.
Privacy R | First Impressions