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CALVIN P
Customer Reviews for Pinnacle Self Storage of Leland
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process for picking up the vehicle was quick and easy. No suggestions for improvement.
BENJAMIN RN/A
BRIDGET PExcellent return experience!!! Service person was very nice and had me processed and on my way in less than 5 minutes. Top notch customer service!!!
Kenneth RVery, very easy to do business with.
PAUL SWell organized.
MICHAELCRAIG MI've dropped off my last two trailers here and no one was working. There was a sign on the door saying closed (completely during working hours). On both occasions two weeks apart, no one answered the phone and I left a message which was never returned. I had to unhook a 6x12 trailer by myself which was very challenging since it was on a slight incline and didn't want it to mess up my truck. I would not recommend this Pinnacle location until they get their act together.
Marc MEven though Pinnicle is a hub, it was the best u-haul location I've ever been to! The staff was excellent. 5-STARS
SCOTT HVery easy process. Equipment all in great shape, staff was very kind and accommodating.
ROBERT CThis location needs to stock more supplies.
DAVID CLance and Joe were outstanding: very helpful, professional, and accommodating.
Marc MThe man who checked this in was very nice and considerate and knew what he was talking about. There was also a lady in a wheelchair that needed a little bit of help and he went that extra route and I will make sure I tell everyone about y’all and him
CHRISTIE KThe online quote was different when we went to pick up equipment.
ROGER RNothing because everything was good
STANLEY Mdropped off with no interaction with staff. No problems, received recite shortly after. (SW wouldn't let me submit until I checked personnel helpful box, didn't see a person)
ROBERT FMarshall was great to deal with!
SHARON COur vehicle was very close to empty when we picked it up. Although we received a fuel credit, not needing to immediately get gas would have super helpful on an already busy stressful day.
Robert bGreat & easy process
CHRISTINA DSarah in Leland, NC at Pinnacle Storage was outstanding! She was so pleasant and reassuring. She gave me simple instructions on what needed to be checked before returning the 20ft truck and she was so professional! I really enjoyed working with her!! You need more folks like her!! Moving is stressful enough so to work with folks with a smile means a lot!!
Ruth HTruck leaked from the rain and soaked a bunch of our boxes. Check to make sure trucks are sealed properly.
CHAS DI ask for a refund for the appliance dolly I did not receive in Bayshore and she said she could not help me. Did not even give me a contact to call.
THOMAS LVery dependable and friendly
DAVID RThe guy at the desk was so kind and helpful. He had our truck and trailer ready for us to drive off.
Brandon WI explained that the A/C was broken and they were very sorry to hear about that. They had nothing to do with that. The drop off was seamless and they were very professional!
Thomas TI’ve been bringing items to Pinnacle Self Storage for about a year. The facility is clean. The personnel are professional and personable. They go out of their way to make sure everything is satisfactory.
JOHN ROutstanding Experience
FRED SNone
DEBRA CThe Pinnacle Self Storage (Leland, NC) location is excellent. The staff are friendly, professional, and efficient. The equipment is clean and operational.
JOHN RMarshall and Sarah are great. Like these two very friendly people.
SANDY SLoved the new truck.
DAVID RGreat location! Easy to deal with
STEVEN BCreat customer service.
DANIEL WDropped off after hours.
Michael CThe lady at the counter was extremely pleasant and very helpful. Told me what to do to get my drop off location fixed
BRANDON EClean and organized
Brad BNothing everything was great!
SEAN JThe cost was very much higher than we expected. There was a sign in the truck that said to ignore the check engine light. The AC didn’t work and it couldn’t go over 45mph.
DAVID RI've used U-Haul at Pinnacle Self Storage of Leland twice. Each time the staff have been personable and efficient.
JOHN RService was great. The gentleman that assisted me was great!
KEENAN Btoo much pollen in the air to keep truck clean. I swept out the box before loading. Overall, it was a good experience. when I returned the truck, I did not need to back the truck into a spot. The attendant did that for me.
BRIAN JEverything was great. Did not have any problems.
SETH MNever spoke with anyone. Just dropped off trailer
WILLIAM PThe truck that I rented was a small U-Haul. It had some of the rubber strip on the drivers side that had come lose and was flapping when driving. On the Window knob, on the drivers side, that you roll up the window up and down, it would come off. I believe that those two items should be looked into to be fixed. Other than that, ever thing was fine.
SETH MTrucks service engine light came on and made us nervous if we would make it to our destination.
ROGER REverything went very well with my Rental of the truck in moving. Thanks again for your service.
SETH MReturned after night so cannot comment on personnel being helpful or recommending location but still pressed yes.
TYLER HWord up
JOHN MVery friendly and knowledgeable staff. I would recommend this location to friends and family every time.
Tiffany WCustomer service was awesome. Very friendly and helpful. Thanks 👍
Michael H