Customer Reviews for Pinnacle Self Storage of Leland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pinnacle Self Storage of Leland

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Carlton D.
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My experience with Pinnacle was excellent. The overall uhaul experience with Leland Storage was poor! I was in the system for pick up there. They said I was in the system for pick up there. The day prior I was getting info from Pinnacle that the pickup would be there. I was unsure until I got to Pinnacle a day before and spoke to the attendant there (she was spectacular) that I would have a truck the next day, I was still in the system at Leland self storage, but they had no vehicle for me. Then I was also scheduled to pick up the key by some code because they are not open on Sunday. A mess!

Gary S.
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Very nice folks!

MICHAEL B.
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The woman I dealt with at Pinnacle was fantastic. I dropped a credit card she called me to tell me she found it, and held it for me until i returned the truck. A very friendly , helpful and honest lady.

Chad H.
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This place is great and the staff are extremely nice and helpful

Richard S.
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Customer did not leave a comment.

Michael G.
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Customer did not leave a comment.

Laurie S.
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Very friendly professional service!

THOMAS M.
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Customer did not leave a comment.

Robin F.
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John S.
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Larry M.
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Trailer hitch locking unit needed oiling. Very difficult to lock on to ball of car. Also should warn people that because it does not go on tight allowing twist on type ball to be worked off. This could allow trailer to decouple from car. Thank you Larry

Jeffrey D.
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Customer did not leave a comment.

Greg G.
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Jamie J.
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Donna C.
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Ian J.
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Gregory G.
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Dona J.
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RAYMONDARTHUR B.
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Friendly staff who took extra time to contact me after my trailer light connector fell off in their driveway

TIMOTHY J.
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Customer did not leave a comment.

William J.
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Customer did not leave a comment.

RAYMONDARTHUR B.
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I can understand closing early due to potential hurricane, but it would have been nice to have some type of heads-up before arriving at the location and finding it closed and sandbagged when the location 5 miles away was still open (but wouldn't / couldn't take a trailer return).

GODWIN A.
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Rental was easy and fast

ERNEST B.
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Customer did not leave a comment.

James H.
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Jeremiah N.
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Gary C.
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I was a little upset by the fact I returned the equivalent early an yet still charged. I feel the daily rental rate should have been reduced.

MARY A.
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Customer did not leave a comment.

Clifford O.
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Dragoljub B.
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Friendly staff and excellent service. U-Haul is always there for my moving needs. Thank you!

ROBERT S.
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There was no pre- check of my vehicle regarding its ability to be hooked to the trailer ( was my hitch ok, did my lights work, what ball height would work, etc). I had no experience in this area, and although it all worked out ok, it was a concern.

Kenny W.
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Customer did not leave a comment.

Fabrizzio B.
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Customer did not leave a comment.

Tiffany M.
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Tanisha S.
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Customer did not leave a comment.

Dragoljub B.
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Bonnie B.
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Frank P.
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Nice staff. Friendly.

Lakeysha R.
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Customer did not leave a comment.

Miranda C.
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Nothing

Dave H.
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Customer did not leave a comment.

Ronald F.
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I drove 8 miles and was charged 1.7 gals of gas for a total of $5.52 which is over $3.00 per gallon. Ridiculous, outrageous and I'll never rent from haul again. Period. Highway robbery

Rafiq M.
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Keep up the good work!

Kimberly L.
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Customer did not leave a comment.

rick B.
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I was surprised i basically hooked up the transport my self! I had to go to two different places for he truck then another place for the transport. I spent about two hours of my time because one hand did not know what the other was doing. Must say the people were very nice and did their best. Just a note no customer should be doing anything to a truck or transport. If that's the case good luck if anyone got hurt!

PAUL W.
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Great service and a friendly atmosphere

James S.
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Customer did not leave a comment.

Debrah C.
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Kristi A.
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Customer did not leave a comment.

Fred B.
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Brenda R.
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Could have used it for one more hour but whole day use would have been charged. Could this 19.95 charge been broken down by the hr use ? That would have helped me

Bob B.
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Customer did not leave a comment.

Ronald B.
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Doing a great job already. Keep doing what your doing.

Derek S.
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Customer did not leave a comment.

Nichole R.
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After my pick up time was confirmed by a U-Haul agent, the person at this location told me my pick up time would not work because he was leaving the office. I don't know why my time was confirmed if it was not possible.

Andrew M.
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Customer did not leave a comment.

John W.
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Rented a truck over the weekend. Took the truck back early but was still charged for entire weekend!

Jimmy W.
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Daniel W.
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William V.
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Wow a spanking new location for the area. Open on Sunday is a plus! Clean, friendly service. Will be using them again in 2 weeks for our return trip!

Michael V.
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Customer did not leave a comment.

Steven H.
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Appreciated the great service and trailer ready for action. The only thing that I might suggest is to have the hitches for the trailers a bit closer to the paved surface. The field they are parked in is quite messy after a rain. Regardless, if I ever need to rent again, I will not hesitate to reuse Pinnacle Self Storage as my provider.... even if it is raining!

Bill S.
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Very friendly and customer service was excellent..

Adrain B.
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Customer did not leave a comment.

Edward D.
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Positive rental experience.

John S.
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Customer did not leave a comment.

Paul A.
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Customer did not leave a comment.

DEMETRIUS W.
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Customer did not leave a comment.

Zachary B.
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Customer did not leave a comment.

Paul M.
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Customer did not leave a comment.

Joseph J.
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Process was easy. Requested trailer was available and in good condition. Location was easy to access. Pre-check-in was convenient and saved time.

Karen D.
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Customer did not leave a comment.

Michael G.
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Customer did not leave a comment.

Paul W.
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Excellent customer service. Fast, efficient and knowledgeable.

Steven H.
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Customer did not leave a comment.

Tabitha J.
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Customer did not leave a comment.

Ted P.
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Customer did not leave a comment.

Sal I.
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Marshall was very good, everything went well as planned!! Highly recommended!!

DON E.
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Customer did not leave a comment.

Bobby H.
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Customer did not leave a comment.

BRUCE Y.
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Customer did not leave a comment.

Stephiane D.
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Returned the truck and we received a call from the place that we had not returned the furniture pads. She called 3 times. I finally sent someone by there and asked to look into the truck because we knew they was in the truck in the back. She was extremely rude and said she had already looked and wasn't there. We forced her to relook with us and and sure enough it was in the back and at that point she because hateful and even more disrespectful.

Malcolm F.
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The location was great, it was very clean. Personnel was quick to help and was very inviting.

John S.
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Customer did not leave a comment.

Jack S.
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james S.
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Guy B.
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David H.
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Marshal exceeded expectations with his customer service. He's my go to guy for truck or trailer rental on this area now

No reviews have been submitted for this location.

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