Employee didn’t know how to hook up truck to car hauler and had to watch a video on it then when we went outside to actually hook it up she made me do everything and didn’t help and only stood there and took pictures and when I asked if I had did it right she just said I guess so. Train your employees better!!
JOHN H
Customer Reviews for Pinnacle Storage Hampstead
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service was fantastic! The truck was clean and ready.
Emil FMake sure the equipment doesn’t have human feces in the back of uhauls hidden under moving blankets and treat that costumer who had to deal with the human feces because it got all over their furniture, take them seriously and give them call backs when requesting a manger, a refund, and another U-Haul. I’m the only one calling them, I requested another U-Haul and was told no, I requested a refund and was told no, because the manager had to call me, well I never got a call because turns out manger wasn’t even in the office haha.. seems like someone has been lying to me. We paid for 2 days on the U-Haul but took it back not even 24 hours later and couldn’t get a refund or another truck so we had to make MULTIPLE trips in a Honda accord and truck 40 miles back and forth because we still had a entire house to move out of. Please take your paying costumers seriously and don’t lie to them. I still haven’t got a call back, a refund or another truck. 0 star experience.. do better.
WILLIAM PAwesome staff, informative and quick to help ya on your way
DEAN L