Customer Reviews for Pinnacle Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

I had a 26 foot truck and after gassing and arriving to the location the employee told me that they don't accept 26 foot trucks. She gave me the closest location that did take the large truck. Pinnacle storage was great. However, having to go to a different location caused the fuel needle to move and I ended up being charged for 3 gallons even though I had originally filled to proper level. Needless to say, I was not happy about that part either. I feel that U-Haul should have communicated about the drop off location better based on the size of truck I reserved.

Rating:

3.0

Very disappointed with the process of reserving the truck. Spoke with/received texts from at least 4 separate persons. I usually reserve online and have done so multiple times but was not able to do so this time due to problem on your end. So I called. The first person I spoke with was courteous and helpful. Truck was reserved with no issues. Then the calls and texts began coming saying truck not available at requested location, etc. I’ve never had an issue before. This time was a nightmare. Coupled with fact that I had rented vans twice within past 2 weeks with very smooth processes, this was awful. It took 2 days (from Wednesday night to Friday morning) to know for sure I had a solid reservation. The location was fine.

Rating:

5.0

Appreciated being able to drop off at more convenient location than what was available online.

Rating:

5.0

5 Stars, Austin worked with me and made this as easy as it could be. Very Nice, Clean and affordable. Highly Recommend Pinnacle Storage. Thanks

Rating:

1.0

I returned the trailer on Friday and it was not checked in to their system until Sunday. Multiple visits and phone calls were unsuccessful. Finally, after 2 calls to U-Haul it was finally checked in. I do not recommend this location!!!

Rating:

4.0

Radio kept cutting in and out.

Rating:

4.0

Turned in the truck after hours.

Rating:

5.0

First time renting thru app. Easy but you do need a few extra minutes to do it. Lance the manager at this site was wonderful. He stopped by as I was backing up the truck and helped guide me out of the spot & was there when In dropped off.

Rating:

1.0

Worse experiemce I have ever had with Uhaul. An absolute total nightmare.

Rating:

1.0

The vehicle didn't start once we get to the first location.

Rating:

5.0

They were good at answering the phone when I needed to talk to them. They were quite helpful and easy to do business with.

Rating:

5.0

Great customer service.

Rating:

1.0

Your contract sent me to the wrong drop off location. The 2nd drop off spot was a terrible location on extremely busy street. No signs!

Rating:

5.0

Very helpful and super clean facilities

Rating:

5.0

Not change the pickup location that was reserved without notifying me. It was a nice surprise after driving 3 hours to get there on time to find out I had to go into another town to pick up my truck and drive a lot more miles IN the truck than I was otherwise going to have to. It ruined the entire day for me and my family who were working dilligently in 100° temps to move a 10×30 storage building. PINNACLE was great, and the manager was very helpful, there. It is UHAUL that I have the issue with.

Rating:

4.0

N/a

Rating:

5.0

Outstanding customer service!!

Rating:

5.0

It was much easier & efficient arranging the rental via a phone call versus using the online program. The person on duty was knowledgeable, informative & pleasant. Very good experience doing business face to face instead of electronically.

Rating:

5.0

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Rating:

5.0

Realign Google Maps to find the location easily.

Rating:

5.0

This was by far the best rental experience I have had with Uhaul. I called and spoke to Austin and he was extremely helpful in getting my rental reserved. He was fast and efficient when I picked up the rental and made this an easy process. The location was very clean and I will definitely use them again for future Uhaul rentals.

Rating:

5.0

Pinnacle Storage U haul rental was a great experience. Clean equipment and friendly service.