Appreciated being able to drop off at more convenient location than what was available online.
RICHARD S
Customer Reviews for Pinnacle Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
5 Stars, Austin worked with me and made this as easy as it could be. Very Nice, Clean and affordable. Highly Recommend Pinnacle Storage. Thanks
CHARLES SI returned the trailer on Friday and it was not checked in to their system until Sunday. Multiple visits and phone calls were unsuccessful. Finally, after 2 calls to U-Haul it was finally checked in. I do not recommend this location!!!
Lori BRadio kept cutting in and out.
Sara BTurned in the truck after hours.
Rufus LFirst time renting thru app. Easy but you do need a few extra minutes to do it. Lance the manager at this site was wonderful. He stopped by as I was backing up the truck and helped guide me out of the spot & was there when In dropped off.
KIM KWorse experiemce I have ever had with Uhaul. An absolute total nightmare.
Greggory BThe vehicle didn't start once we get to the first location.
Orsolya KThey were good at answering the phone when I needed to talk to them. They were quite helpful and easy to do business with.
DANIEL KGreat customer service.
GREGORY PYour contract sent me to the wrong drop off location. The 2nd drop off spot was a terrible location on extremely busy street. No signs!
JAMES DVery helpful and super clean facilities
BRENDA NNot change the pickup location that was reserved without notifying me. It was a nice surprise after driving 3 hours to get there on time to find out I had to go into another town to pick up my truck and drive a lot more miles IN the truck than I was otherwise going to have to. It ruined the entire day for me and my family who were working dilligently in 100° temps to move a 10×30 storage building. PINNACLE was great, and the manager was very helpful, there. It is UHAUL that I have the issue with.
Natalie PN/a
SHARONDA BOutstanding customer service!!
PAMELA TIt was much easier & efficient arranging the rental via a phone call versus using the online program. The person on duty was knowledgeable, informative & pleasant. Very good experience doing business face to face instead of electronically.
TERRENCE E.
JEFFREY RRealign Google Maps to find the location easily.
RAYMOND LThis was by far the best rental experience I have had with Uhaul. I called and spoke to Austin and he was extremely helpful in getting my rental reserved. He was fast and efficient when I picked up the rental and made this an easy process. The location was very clean and I will definitely use them again for future Uhaul rentals.
WILSON GPinnacle Storage U haul rental was a great experience. Clean equipment and friendly service.
THOMAS FI don't remember his name but the man was very helpful and had a great attitude.
THOMAS P