Fast and easy pickup and return.
Chris N
Pinnacle Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, NC 28405
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Customer Reviews
- 4.5 Average Customer Rating
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Everything went very smooth I received great service
Juanita FThe Customer service woman and the gentleman that works at the storage facility where I was picking up the truck, are the only reasons I am giving my experience a 3 star and not a 1 or 2 star. They were great in helping me as much as they could. On to the issue. I had elected to pickup the rental truck before the location was open, using uhauls online pickup service. I showed up half an hour early because I have never used this process before and wasn't sure how long it would take. The 1st and biggest problem, was the uhaul GPS locator that was supposed to locate me once I arrived at the front door of the business, was located in an area on the property that is behind the locked security gate that you need a key code to access. The customer service woman on the phone with me wasn't able to get an accurate reading on the GPS location either and told me I needed to be withing .12 miles of the location. I had walked half way around the building, back out to the main street, and across the parking lot to the business next door. The GPS locator was bouncing all over the place between .13 - .18. If it weren't for the gentleman that worked there, showing up an hour early to open the security gate so the GPS could locate me. I would have been at least two hours late for a pickup and drop off apt. Maybe widen the range for the GPS to locate a customer to more than just .12. Especially when there isn't another uhaul location within a number of miles from each other. The second issue, and I'm not sure how standard this is. The need for multiple emergency contacts. Again, not sure if this is standard or because the truck was being rented under a business name. Either way, the process for getting and contacting multiple emergency contacts took much longer than expected before I could proceed any further in the rental pickup process. Over all, the truck was clean and ran just fine. I was able to use it for what it was rented for. Don't think I'll use the online pickup option again in the future unless some bugs are worked out.
Cory PThe location was near our drop off and I easily found it. There were many U Haul trucks parked at the end of the driveway, but it was totally unclear how I accessed the rear area. I finally realized Pinnacle Storage was also the U Haul store. Upon entering a man asked if he could help and when I told him I needed to drop the rental, he said: just give me the keys! A final billing was sent to me a few hours later. One recommendation is to insure future customers know to stop near the Pinnacle door because there is a fence between the driveway and Pinnacle.
Earl HI was very pleased and impressed with the assistance that I received I also had to go to U-Haul corporate office in Wilmington North Carolina and these people here were very very helpful in the future if need be I would go back to U-Haul and rent again and recommend any one of my friends and family to you they went above and beyond and very friendly I would recommend this as a pickup place and also as a drop off place customer assistance is excellent thank you and God bless
Geralyn S