Customer Reviews for Pinnacle Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pinnacle Storage

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Marion M. on

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Effortless paperwork completion with a friendly smile from the female staff person.

William T. on

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Thank you so much for your kindness and flexibility ! Would highly recommend to anyone!

JILL R. on

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My only complaint was that the original pricing offered to me over the phone was not honored and no notes were put into the system. I called uhaul directly to book the one-way truck from NC to VA. I gave the person the exact addresses for the original loading point and unloading point. Also, the address I was given for the pickup location changed when I received my confirmation texts and emails, as did the drop-off location. The drop-off location would have added another 1-2 hours of driving time to my trip and I would have gone over the mileage amount included in my price. I was told I would receive $40 off of my pricing for dropping off at a certain location in VA. The person at the pick-up location got on the phone directly with uhaul and I was only given a $30 discount. This is was the first time I rented a uhaul truck one-way and not using one locally. Not sure if I would use uhaul again for a one-way trip.

David P. on

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jeffrey T. on

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HERMAN G. on

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Uros Z. on

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Nothing. location and staff was great, equipment (van) clean and ready in great working condition. Keep doing the good job Pinnacle!

cedric D. on

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Jason M. on

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the online check in did not work the cab of the truck leaked very bad when we encountered rain. and it wasn't a small leak..rain water was pouring down the seat belts on the passenger and driver side.

Linda P. on

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Make it easier to check in after hours. I did all of the prelim requests, then get to location and have to enter all the information again, then have to wait for uhaul person to approve the rental. I was expecting to check in and then get the code to retrieve the key. This should have already been done.

THOMAS M. on

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brenda H. on

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Juanica T. on

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The personal contact with the staff was pleasant and warm. The vehicles were readily available. However Uhaul please fix your remote pick up and drop off. It has NEVER worked and I've used that application several times over the last 2 years.

Thomas R. on

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The team at this location were awesome. Very helpful and professional. Place is clean and well kept. They answered questions clearly and fully and even had smiles! Thank you!

david D. on

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the original drop off location as listed on your web site does not exist. found this location driving by.

Dennis L. on

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It was a very good experience. Pick up and drop off with no problems, fast and excellent customer service. Yes I would recommend this location to anyone and everyone.

Brian S. on

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The employee told me that the truck idling caused the mileage to increase!!! Never heard such a load of crap! If I drive 8 miles it’s 8 miles period!!

Joan T. on

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Annette B. on

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Zachary B. on

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Keenan E. on

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Keep cabs wiped out and replace steering wheel cover.

Matthew H. on

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David J. on

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Was charged for gas for no reason. Picked it up at quarter of a tank, brought it back a little more than a quarter of a tank and was charged for gas that I need to be reimbursed. I have pictures to prove my case

Bill H. on

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Paul H. on

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All around good service

rosemary G. on

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Nury D. on

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George D. on

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Sarah D. on

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The truck was ready when we arrived. We did online registration, but from my past UHaul experiences at other locations, I was expecting at least a 15 minute wait. The location was wonderful. I do wish the website wouldn't try to trick you into purchasing boxes and other extra things.

Nancy J. on

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Nothing...the lady was friendly and helpful.

Cheryl P. on

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I would go there again. Very efficient.

JEANETTE L. on

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the lady was extremely helpful...great customer service

Patricia M. on

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Everything went very smoothly. I was surprised. I'd use this location again if I ever need to again...however I moved out of the immediate area.

McDara F. on

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Tom B. on

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Jason D. on

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Tom B. on

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The on-line service worked flawlessly. It was like hitting the EASY BUTTON! Just had to go inside and grab hand truck and off we went!

Paul S. on

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Everything was great. Contacted locatio at the last minute to get a van and process was easy and staff was excellent.

gary B. on

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Alicia (I think that was her name) was super nice and very helpful. Kudos to her. Cargo van was perfect for what I needed to get done. Would use again in the future.

Mary R. on

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Eleanor B. on

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Very friendly and helpful staff

Shameka S. on

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Tracy W. on

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Bruce P. on

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The lady at this location was friendly, courteous and helpful. The return process was smooth and efficient. I will rent from this location again.

COLBY M. on

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It took less than 3 minutes to return my uhaul vehicle to this location. They were fast, curtious and easy to work with.

Thomas C. on

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Easy to get too and park

Kevin M. on

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Charge less per mile

Christian K. on

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Tom T. on

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Truck was very dirty inside as drinks were spilled and it had a bad odor. I believe there was a very small turn around time from drop off to pick up. Finally U-haul changed my pick up spot which was a hassle.

Anne H. on

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Homer C. on

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Everything went very smooth from pick up to delivery...wonderful experience.

Michael B. on

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The truck that I got seemed very old and used, the suspension was not as good as I have had on other trucks from budget or Penske, also the oil light came on and I had to add some oil on the trip. i don't think I would rent a uhaul truck for my next long distance trip, I also had an issue with my washer, it did not make the trip, the agitator came out of place, it should have been locked down by the movers.

shawn H. on

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U-Haul need to be more in touch with customers

Nick S. on

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The employee (I believe it was the Manager) was 25 minutes late opening the location. It was supposed to Open at 9, didn't get up and running until around 9:30 am. This through my day off, people waiting on me etc. I only used 15 miles, got charged for 20. When I returned the keys, it was after they closed. No problem except the the same employee was still there, refused to get up from desk and acknowledge me. I had to talk to her from the key drop off slot in the door. Poor poor customer service. Very sad to pay that much for a complete lack of care and effort. Also there were wet socks in the can of the truck when I picked the truck up. Dirty, not good.

leanne H. on

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Matthew A. on

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BEN W. on

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Scott S. on

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The service was very professional and the people were nice

Adalberto T. on

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Bobby H. on

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Sally P. on

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John W. on

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Dropped truck off after hours.

teresa S. on

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Stacey A. on

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Gina P. on

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Michael P. on

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How about letting me pick up the truck where I said I was supposed to pick it up instead of a half hour away from the original spot....

Richard H. on

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Bradley H. on

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JACOB G. on

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Diana A. on

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Susan G. on

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Shane D. on

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The associate was very pleasant and helpful!

April J. on

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Quick & easy

Dean S. on

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Rachel B. on

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renee C. on

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Kirsten V. on

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Nichole W. on

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The guy I dropped off the truck to was the ONLY good experience I had with U-Haul. Pick up in Broadway, NC was weird. Customer service experience with U-Haul on the phone was awful. Had to wait 45-50 mins on the phone each time. I’m sorry I don’t remember his name at coastal, but he was very helpful and friendly!

Ben H. on

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The online pickup option I tried to use did not work when I showed up to pick up my equipment. There was an error stating something was wrong so I had to drive home and come back and hour later once the facility was open. Everything was set up properly and the key was in the lockbox but I was unable to progress through the screens. Don't have an option to pickup before the office is open if it isn't going to work.

DANIEL D. on

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Bill H. on

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Kate B. on

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Jason W. on

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I was provided everything I needed and truck drove good!

Deborah G. on

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William J. on

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Kevin C. on

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Mike P. on

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Cristina S. on

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Hubert E. on

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Hubert E. on

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Bonnie M. on

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The vehicle was dirty on the inside. It had leftover drinks in it and was just overall dirty. Not a deal breaker but good information for you to know.

Sean F. on

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Melissa M. on

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The guy who works at this location, (forgive me, I cannot remember his name) is FANTASTIC! He was very helpful and nice! He's a true gem!

Kathy G. on

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Brian is one of the most professional and personable young man I have ever encountered! He goes out of his way to help your experience be a positive one.

John N. on

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Called around, SO GLAD we rented from this location. Renting again this coming weekend. Brian was OUTSTANDING!!! 10 STARS!!!

David R. on

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The truck was very well used and did not drive well for the newer year truck.

Pam H. on

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Dejan D. on

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David C. on

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Ronald F. on

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