Customer Reviews for Pinnacle Storage
(U-Haul Neighborhood Dealer)

224 reviews

6756 Gordon Rd   Wilmington, NC 28411

(910) 793-1430

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat-Sun: 9 am - 4 pm
Special Operating Hours
  • 12/24/2021: 9:00 am - 1:00 pm
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(910) 793-1430

6756 Gordon Rd
Wilmington, NC 28411

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat-Sun: 9 am - 4 pm
Special Operating Hours
  • 12/24/2021: 9:00 am - 1:00 pm
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Megan T. 
Rating:
5.0

Customer did not leave a comment.

claudia O. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

Inside cab area of vehicle was a little dirty. Staff were very friendly and helpful.

Alfred B. 
Rating:
5.0

Customer did not leave a comment.

CASEY H. 
Rating:
5.0

Easy transaction!

Therese M. 
Rating:
5.0

Spoke with Allie and Cheryl they were very helpful and friendly

GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

ISAIAH S. 
Rating:
5.0

Be aware that upon arriving to pick up the uhaul it takes a little while to be approved for the pick up as far as verification goes. Definitely a great experience though. Very convenient considering I booked the same day less than an hour before I needed the truck!!

Heather H. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
1.0

I brought the truck back 20 minutes early and then got charged for an extra day. When I received the email receipt and saw the over-charge I called the manage who rented me the truck and she said that it would be corrected. But it wasn't.

JEFFERY S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

The trucks steering wheel is very far off and pulls very hard to the right. This was hard to drive on the highway with a full load of furniture

Richard D. 
Rating:
4.0

The back door should be repaired. The mechanism does not hold the door closed. They have a padlock to hold it shut.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Susanne L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYALLEN A. 
Rating:
5.0

I have no quarrel with Pinnacle Storage, as they are not affiliated with U -Haul at all. But my latest experience with U Haul has been abysmal at best. Our truck suffered near catastrophic brake failure in bumper to bumper traffic mid way between NY and NC. The gentleman who was dispatched to come and repair it said it never even should have left the rental lot. Trying to get this matter dealt with through corporate figure heads has been about as bad as pulling teeth. I spent way too much of my hard earned money to such an awful moving experience. Never again

Christopher M. 
Rating:
5.0

Excellent fast service

FERNANDO C. 
Rating:
2.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

Very professional staff. Easy check in and out process. Would definitely recommend if moving in the Wilmington area.

Susan D. 
Rating:
5.0

All-around great service

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

TANYA B. 
Rating:
5.0

Customer did not leave a comment.

ANDREA J. 
Rating:
5.0

Awesome customer service!!! Had to extend twice and they were Very understanding and Extremely helpful. Couldn't ask for better service. Thank you!!!

CHRISTINE Y. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
3.0

Door was locked and then I called the uhaul number and her advice was that I should walk inside. DUH!

BRENDAN V. 
Rating:
5.0

Customer did not leave a comment.

ROLAND H. 
Rating:
5.0

Alli and Cheryl are the BEST!!

ANDREA J. 
Rating:
5.0

Very convenient having the pickup and storage locations the same

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE E. 
Rating:
5.0

Excellent service and experience :)

Teri B. 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
5.0

Nothing, excellent experience overall and I love the self check in/return.

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

NIKKI K. 
Rating:
5.0

Customer did not leave a comment.

JEREMY A. 
Rating:
5.0

very easy dropoff

Mike B. 
Rating:
3.0

It was closed.

Michael B. 
Rating:
2.0

Rent on hourly basis... NOT just 24 hour increments. You've lost my business!!!

BRYAN P. 
Rating:
5.0

Excellent customer service!

ANDREA J. 
Rating:
5.0

Customer did not leave a comment.

BOBBY A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

PHUONG H. 
Rating:
5.0

Customer did not leave a comment.

Casper P. 
Rating:
5.0

The two ladies were very helpful and polite.

NATHANIEL H. 
Rating:
5.0

The lady at the front desk on Wednesday January 20 around 11am @ the Gordon rd location was very friendly and had us in and out in no time!

KAILA P. 
Rating:
5.0

Customer did not leave a comment.

LAURA O. 
Rating:
3.0

Honestly? I wasn't impressed. We needed a truck to move items from our home to our storage unit. We got there and checked in on our phone which was convenient but took awhile. When my husband opened the back of the truck, the furniture pads and dolly we rented (and confirmed during check in) we're not in there. I went in wearing a mask. There was a sign on the door requiring masks (no problem at all) but when I got in there only one of two employees were wearing a mask. They did not greet me, I informed them the items we reserved were not in the truck. One of the ladies asked me how many furniture pads I ordered... Shouldn't you know what your one customer ordered? No customer service. Other than that, the truck was clean and got the job done.

Jarod F. 
Rating:
5.0

Ally exceeded ALL expectations!! Excellent customer service!

Andrea A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
3.0

Prices were very high compared to other companies.

Tricia D. 
Rating:
1.0

Was not clean then tried to charge cleaning fee when it wasn't clean in first place

heidi A. 
Rating:
5.0

Customer did not leave a comment.

Sarah G. 
Rating:
5.0

Customer did not leave a comment.

PENNY Z. 
Rating:
5.0

Customer did not leave a comment.

IAN H. 
Rating:
5.0

Customer did not leave a comment.

RACHEL B. 
Rating:
5.0

The ladies were very nice and friendly. The app frustrates me lol

Breanna L. 
Rating:
5.0

Customer did not leave a comment.

JASMINE H. 
Rating:
5.0

MOBILE PICKUP IS THE BEST

Jillian M. 
Rating:
5.0

Customer did not leave a comment.

KARLIN W. 
Rating:
5.0

Customer did not leave a comment.

ALAN W. 
Rating:
5.0

Everything about the experience was great, first time using U-haul and will be using again for all our moves! Only thing was the seating in the front of the truck smelled like urine, kinda like someone before us had a dog in there with them.

Zach W. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

The truck i rented was probably the most uncomfortable riding vehicle i have ever been in ..... not recommended for somebody with back problems ... my daughters honda crv has more leg room than this truck

STEPHEN K. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
5.0

Friendly service and very easy to deal with. Even got a call back when the call was missed which ended up in us finding the only 10 ft truck around. A++++!!!!!!

Brandon P. 
Rating:
2.0

The driver side window was left down and rain had collected in the seat. We had also reserved a hand truck, but it was not available at the time of pick up.

Jason H. 
Rating:
3.0

The location was fine. It was the uhaul app, web, and corporate experience that was terrible. The App crashed on me twice when trying to book the truck. I never got the instructions on how to pick up the truck, so I had to wait for someone to show up (2 hours) later when the location opened. Terrible Experience. I wouldn't recommend using the App, Web, or even the 1800 nbumber to book anything with UHaul. Not Good...

Benjamin B. 
Rating:
4.0

Customer did not leave a comment.

michael J. 
Rating:
5.0

Customer did not leave a comment.

TOMMY W. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey G. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

NANCY M. 
Rating:
5.0

Customer did not leave a comment.

Bruce E. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

Nothing ,Just keep being you...Fast ,Friendly,Helpful,never felt rushed ,explained everything, well..will always rent from this location,they even have storage, I got sick the th rescheduled with no problems...No hassle in today's world that is hard to fine.Thank you so Much..

MARTIN C. 
Rating:
5.0

Customer did not leave a comment.

LAURAPERKINS T. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Rodney C. 
Rating:
5.0

Customer did not leave a comment.

Sean L. 
Rating:
5.0

Customer did not leave a comment.

Ronald E. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

Kristin L. 
Rating:
4.0

Customer did not leave a comment.

phyllis P. 
Rating:
5.0

Customer did not leave a comment.

Darone M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Teshawn T. 
Rating:
4.0

Customer did not leave a comment.

Carl R. 
Rating:
5.0

Customer did not leave a comment.

Benjamin T. 
Rating:
5.0

Customer did not leave a comment.

Hephzibah P. 
Rating:
5.0

Customer did not leave a comment.

Byron T. 
Rating:
5.0

Let people know ahead of time what they need to bring to open the lock box. I would have brought my passport with me if I had known I needed 3 proofs of identify.

Gail L. 
Rating:
5.0

Customer service was great don't change a thing

Rick V. 
Rating:
5.0

Lady was very nice inside the uhaul. The aggravating thing was trying to do an online drop off because the location share section was malfunctioning on the website.

Peter M. 
Rating:
5.0

Very friendly and helpful staff. By far the best U-Haul experience I've ever had and I've rented them in six states. Keep up the great work - customer service is everything! Rj

Randy J. 
Rating:
5.0

Nothing

Raymond and Mary L. 
Rating:
5.0

Customer did not leave a comment.

Marcus P. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

Amy B. 
No reviews have been submitted for this location.

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