One thing is, you can see one of the headlights on the truck was shaking.and the wipers could be replaced...
EDWARD S
Customer Reviews for Pinnacle Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Our instructions showed a picture of a lock box to drop the key. That didn’t exist.
MARK AThe staff made the process smooth and easy.
RHONDA WGood and fast service
EYAD AThe representatives at this location were not helpful at all. When I ran into a problem with the reservation I called them at pinnacle and they quickly told me there’s nothing I can do so I have to call the 800 number which is beyond frustrating. Especially since i was using the vehicle when unexpected bad weather came up. I will never recommend or use them again. Plus no one ever even told me I may have been able to rent the truck for a local job rather than just pay mileage which also was annnoying.
JOSEPH BThis place is awesome!
BRYCE CPinnacle storage was very clean and friendly and helpful upon my return of the vehicle.
Grace EJohn and Shannon are great folk
STACEY HExcellent staff nice clean building and my equipment was ready when promised. Would highly recommend this location.
RICHARD LPinnacle was great. Thank you all
Mitch CI reserved a 10-foot truck and it was confirmed. The day before I got a voicemail stating there were no 10-foot trucks available. So, they upgraded me to a 15-foot truck. I didn't need that much space nor did I want to pay more in gas since I was going 500 miles. When I arrived onsite, there were 2 - 10-foot trucks on the lot but the person said they were for local hauls and not one way. If that is the case, why did it show up on my list to pick up a 10-foot truck when I marked, I was dropping it off at another location. I had to re-arrange my belongings, so nothing was damaged with the extra space plus I had to pay more for gas since the truck was bigger - Disappointed...
PATRICK GI did after hours drop off but it was a good, clean easy to get to location.
STEVEN TRecommend having vehicle with at least 1/2 tank of gas at pick up.
Michael EProfessional, courteous service.
Michael HGreat customer service and very friendly staff. We did a thorough walk thru of the trailer and it's correct usage to include assistance with hooking it up. I felt confident using the equipment correctly and was even shown a few pointers to ensure safe operation!
Mark DI had a small issue on my bill, but it was handled cordially, professionally, and in an expeditious manner. Thanks for the great experience. I also appreciated the staff explaining to me best times to get best rates.
Steven FNothing. Perfect experience.
JAMES BTerrific U-Haul representative… John is the very best in all he does to assist and guide his customers. Exceptionally helpful and knowledgeable.
Frank FThe people I had to deal with at the drop off location were perfect and extremely professional. It was nice to deal with people that know their job!
Richard PWas not there when we got there. Had to come back to turn in key,
Mark OWe only had one problem with the brakes on a truck, but they took care of it very very quickly and I’m very pleased very pleased with everything that they did for us. Highly recommend.
nancy mNo complaints about the location or personnel. I just wish they stayed open a little later. I arrived after hours and did the e-return. It was simple and I was out of there within 15-minutes.
Charles BExcellent! Very helpful
Rick SShannon Curtiss helped us make our moving experience painless. He made sure our vehicle was hooked up properly and that we knew how to use the equipment properly and that everything was working as it should. He explained what we needed to know about returning our trailer. A pleasure! Thank you!!!
June KTruck was nice and clean. The people were great.
Shawn OYour app did not work as stated. I had to wait for the attendant to pick up the vehicle.
Edwin CGreat experience on both ends of my trip
Gerry RGood attitude
Andrew MGreat customer service. Truck was clean and comfortable
Glenda KOwner was great and process smooth and quick
Rebecca OThe ONLY bright spot in the entire transaction was the pinnacle location. The guy who helped me was clean cut, helpful, inviting and resolved my issues.
Daniel RHave rented two uhauls from this location and they are the best! Trucks always clean & ready to go, staff is extremely courteous and helpful! Great experience, thank you!!
KATELYN MQuick check in process. Very helpful.
PAT MVery helpful staff
HUGH GAwesome! Great service! Very quick and easy!
JOEY W