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TOD H
Customer Reviews for Pinnacle Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have the utilities and equipment on hand especially when someone rents it out , then gets there and they don’t have it , and then I had to search around town and wait for hours to get the next utility dolly and ended up being another wrong one after costumer service with someone who didn’t care .. it was one appliance dolly . And I had to wait another 50 mins to get it .
Avery BI called for help when I could not find the drop off location and the guy on the phone started laughing.
JAY PHad some minor issues when the truck was loaded. The transmission seemed to slip from time to time
JAMES KExcellent
GLENN MPinnacle storage is our storage unit. They are fantastic
Julian JWhen I made the reservation, the salesperson only told me about the daily rental rate, but never mentioned the mileage fee. While I understand the charge, I feel it was very misleading to not to informed about it when the reservation was made.
JAMES WWent great very pleasant
EDMUND LEasy
JUNE BVery friendly, truck was clean.,No hassle at all.
LINDA SHeather is a great representative for your business. Very knowledgeable and ready to help in any way. Will come back just because of her professionalism.
DOLORES TMake sure the lock box works. Was unable to open the box, had to call and switch vehicles. Just another added step to a relatively long process.
Cheryl GStorage fine. U haul is something I would not recommend. Their procedures are not customer friendly. I got no satisfaction from corporate about my bad experienc. Pinnacle tried to make the best of u hauls poor policies and I enjoyed working with them.
ROBERT BEveryone and everything was good.
ROBIN BNothing
SONIA EUhaul was ready, customer service was excellent
LINDA SWell managed facility. Very convenient location with great storage facility. Thank You.
MICHAEL CWell managed location. Very convenient to use and great storage facility. Thank You
MICHAEL CWe had issues with our order on the U-Haul systems side. It took over an hour to fix our order for the discounts we were quoted. We agreed to deliver a trailer for U-Haul which complicated the entire process. I wouldn’t do that again. The staff did everything possible to escalate with corporate to get things fixed. They were excellent.
THOMAS DFragrance machine gave my a horrible headache in 2 minutes ! Owner was wonderful to work with !!
DAVID PVery easy and professional
HOWARD MI thought everything was smooth, excellent customer service, rental was excellent!
DANA NI’ve rented about 40 Uhauls over the past 30 years or so. At every single location I’ve ever rented out in my life the staff would help with whatever I needed, especially when backing up a trailer on their own lot. The staff at this location refused to help back the tailor up. This is the only location in the United States that has refused to do that for me.
Greg SThe location was fine however there trucks steering wheel cover is falling apart. There are large chunks missing from the steering wheel cover. The metal is largely exposed, really disgusting. The night I rented, it was very cold outside and I had to wear gloves inside the truck just to keep my hands warm to drive with the exposed metal. The front end of the truck shakes when slowing down. I struggled through but the amount that I paid for this truck was astronomical compared to what I got.
BELINDA CHeather was very helpful, she made sure I had all the equipment I needed and set me with a rental schedule that worked best for my needs.
BENJAMIN RThe truck was a little old...the engine had trouble turning over. Additionally, I used the truck to "haul" leaves and branches. I cleaned out the back but the counter lady said it was "filthy" and charged me $25. After spending thousands and thousands of dollars with UHaul in the past, this will be my last transaction with this company.
BRION HIUHauk needs to fix their manuals. Your online manual for the trailer says “Inside dimensions 8’8”. That is false and cause a lot of headache. That is the outside dimension which lead to my trailer being 3 inches shorter than I needed
Justin FContinue to do what u are doing.
JIMMY BGreat staff and totally professional, as aways.
DONALD JI rented Blankets and they took the order. When I picked up the truck I was told no blankets and you never supply them with blankets. Unacceptable
RONALD WVictor was excellent kind and good at the job. The truck had issues l. As I drove it it kept kicking into the tow/haul program had to take it off a number of times. Also the passenger seat belt strap would not connect. And, the right head light was not working. I mentioned all of this to Victor when I took it back and he made notes. Also , you need running boards on the truck to hard for a elderly person or handicap person to get in or out with out effect not good.
SHARON HMy rental experience with your Pinnacle Storage location was excellent. I made a last minute decision to move some furniture and didn't have much time to plan. During my visit to your office in Southern Pines, North Carolina I was helped by Angie Heffernan, she was exceptionally helpful and put me on the right track to get my rental off on the right track. After I met with Angie I travelled to the West End, North Carolina office where I was helped by Terri DeLion. Just like Angie, Terri was very helpful and a pleasure to work with.
MICHAEL FDidn’t have the equipment I ordered online, and while I was given a refund, notice would have helped me better prepare. There is only one person working at this location, there was a very long wait to be helped. Other customers told me it’s always like that.
KIA KGreat customer service
ORVILLE BCustomer Service continues to be outstanding!!
JAMES HExcellent customer service and definitely is this location in the future!
TERRAL HCall before dropping off. Staff usually not on hand but they do provide good instructions on the phone.
DOUGAS SWe had a very positive experience with Pinnacle Storage also. Miss Haffernan was also professional with a pleasant, helpful demeanor. It was a first class experience, indeed.
Daniel BEverything went very smoothly.
Robert WSales rep was exceptionally helpful!
BILLY SI made the reservation for a 10 foot box truck 8 days in advance. Two days prior to pick up I was told that the truck I needed was not available and that I would have to go to Pinnacle to get a 15 foot truck. I ended up having to hire a driver to take me 20 miles further away to get a truck that was far larger than I needed. The entire experience was upsetting. If your company treated all of your customers as it did me, you would have no repeat business. I should have been told when I reserved the truck that what I needed would not be available. Then I could have made other arrangements. Not a good way to do business!
Sandra Anone
Christine BNothing
Jonny WThe person at the location was too concerned with signing in to his computer system than to help a 70+ customer with dealing with unhitching a trailer
Phillip NTruck had a major exhaust leak placing fumes into the cabin. Had to drive with both windows open. Also had to stop to get air. Wiper blades were worn too and had to drive in rain. Unsafe truck was given me. Discovered 25 minutes into a 45 minute drive. Could not return truck. Paid workers waiting.
Joseph DSomeone had smoked in the truck so it stunk. Victor was great.
Sally WThe location and Victor and BJ are great to work with. Uhaul doesn't always maintain their trucks the best but they get the job done! The check engine light came on in the middle of the move.
Laura BThe customer service was great!
Marcella AProfessional
Geary SVery professional. Suggest ice scrapers for vehicles where needed. Or have operator clean ice from windshield prior.
Brandon BVery easy and smooth drop off
William KWe just dropped off at night, so we didn’t see anyone. Location was convenient and had great lighting.
Laura TGreat customer service at usual 800# and Victor at Pinnacle was great. Only improvement would be to upgrade your IT.
lorry m