Customer Reviews for Pinnacle Storage
(U-Haul Neighborhood Dealer)

244 reviews

6500 NC Hwy 211   West End, NC 27376

(910) 673-1624

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(910) 673-1624

6500 NC Hwy 211
West End, NC 27376

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Attendant met me in the lot and took it from there.

Jerry W. 
Rating:
5.0

Very personable gave me all the help I needed. Very Clean and well maintained equipment, felt bad about bring the piece of crap that was given me a the pickup location.

Bruce P. 
Rating:
5.0

Excellent service

Jerry W. 
Rating:
4.0

Good experience. Great price for use. But gas killed that. Nothing you can do. Got about 7 miles a gallon 1/2 loaded.

Marty M. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Best U-Haul I've ever used.

Ravon S. 
Rating:
5.0

Customer did not leave a comment.

Mickayla P. 
Rating:
5.0

Customer did not leave a comment.

Holly H. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY M. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

Jay V. 
Rating:
5.0

Closer inspection of your trailers is necessary. Right front tire 90% bald right rear tire slow leak front axle wheel hop from left front tire out of balance. Severely limited my speed and for a long trip like that that is a big factor. I do not hold the pickup location responsible for this. But I would hold U-Haul itself responsible. The storage facility personnel did an excellent job.

John M. 
Rating:
5.0

Customer service was great

Julie M. 
Rating:
3.0

Customer did not leave a comment.

Holly T. 
Rating:
5.0

Customer did not leave a comment.

Van H. 
Rating:
5.0

Customer did not leave a comment.

Anton Z. 
Rating:
5.0

Everyone was pleasant and helpful. Check in was easy.

NANCI D. 
Rating:
4.0

Good job.

Bob J. 
Rating:
5.0

Customer did not leave a comment.

Neil S. 
Rating:
5.0

Very friendly staff

Taras R. 
Rating:
5.0

Provided a good safe truck, which is exactly what I needed. The people at Pinnacle were excellent.

George N. 
Rating:
5.0

Quick checkout/check-in Friendly staff

Joshua S. 
Rating:
5.0

Staff were outstanding. Dolly was set in hallway perfectly for convenient off loading. Very thoughtful. Thanks. Dave

dave A. 
Rating:
5.0

Excellent check-in. No hassle, quick and very professional and friendly.

Patrick N. 
Rating:
5.0

Customer did not leave a comment.

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

KYLE B. 
Rating:
5.0

Please do not allow smoking in your rental vehicles - the Silverado pickup I rented reeked of cigarette smoke!!

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

DONALD L. 
Rating:
5.0

Customer did not leave a comment.

BRYAN DOUGLAS L. 
Rating:
5.0

The only problem i had were the head lights on the truck. the aim was so far off i had to stop driving that night as i was not able to see the road. this is not stretching the truth at all. going down the interstate on the overhead direction signs it lite them up like there was a spotlight on them, they were also pointed to the right and looking at tree tops. for me it was not safe to travel at night and costing me another day of travel. it would be nice for some comp on this. thank you. BILL REDEPENNING. 608-658-2929

William R. 
Rating:
5.0

The driver's side windsheild washer did not work and it was a big problem when it was dirty and driving into the sun. Otherwise an excellent experience.

William O. 
Rating:
5.0

Nothing. The lady who processed my rental both outgoing and when I returned was so pleasant. I will rent again. Thanks.

GERALD T. 
Rating:
5.0

Staff was incredible

MARK L. 
Rating:
4.0

Customer did not leave a comment.

Sanford T. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE LEE T. 
Rating:
5.0

Customer did not leave a comment.

Henry Q. 
Rating:
4.0

This was not the location sent to us by UHaul in the confirmation email. The email directed us to a much closer location, but 2 hours later than we had requested. When we arrived at the location at the time confirmed in the email, they did not have a truck for us, and did not have a reservation. That location made a phone call to find out where our assigned truck was. It was 20 minutes away. We had movers sitting in our driveway waiting for this truck, which was 2 hours after our requested time, and now 20 minutes (1 way) away plus the paperwork processing time. The confirmation email stated we would receive a phone call the night before - the call never came. Most of this snafu was caused by UHaul scheduling. We are very disappointed due to the loss of valuable time, and extra cost for the movers due to the truck availability, and lack of correct and timely communication.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

ERIK K. 
Rating:
5.0

Customer did not leave a comment.

DUDLEY P. 
Rating:
3.0

Self serve is nice, but sometimes it is appreciated that you can interact with a person, rather than an app/technology/what have you- especially during a stressful time such as moving. Heather was extremely helpful, even though I was quite irate, due to said stress and frustration with the uhaul automated B.S. My sincere thanks and appreciation goes to Heather. Don't lose the human element Uhaul. I'll try Hertz next time- hopefully they won't have the same automated crap.

CLINT B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Easy.

Laura V. 
Rating:
5.0

Nothing, everything went according to plan. They even helped me identify what tow hitch equipment I needed to safely tow the cargo van

Daryl A. 
Rating:
4.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

The staff was easy to work with.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

If the trucks had power windows and power side mirrors that would be great. The truck was very noisy too. My main concern is the way you handle the fuel amounts now. My truck had 1/4 tank when picked up, and when I asked how much I should add, I was told to fill it up. But by doing so, after only using a little more than a 1/2 tank in all, I ended up spending about $50 more on gas than I should have. So the really provide a positive customer experience, UHaul should reimburse me for this extra expense.

JACQUELINE D. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

Nobody at the drop off but we left keys and were able to call. Clean and convenient. My only suggestion is to always have somebody there during operating hours.

Anne C. 
Rating:
5.0

Great people there

Christian S. 
Rating:
5.0

Great location to pick up

KENNETH S. 
Rating:
4.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

The truck maintenance was horrible, could barely keep it in the lane at 45 MPH.

PATRICK M. 
Rating:
4.0

Customer did not leave a comment.

DEMON A. 
Rating:
5.0

Customer did not leave a comment.

FRANK G. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Tracy M. 
Rating:
4.0

Very helpful person at Pinnacle Storage in West End NC

Dennis W. 
Rating:
5.0

Excellent service at this location. Great staff!

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

BRETT S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

Darryl D. 
Rating:
5.0

Victor was very courteous and helpful……made it easy to turn in equipment

bob M. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Just dropped off , after hours . Y'all did great ! Keep it up

CHRISTOPHER C. 
Rating:
4.0

Customer did not leave a comment.

DALE W. 
Rating:
5.0

The staff at Pinnacle is extremely customer focused.

ROGER S. 
Rating:
5.0

Everything was fine. The computer was a bit slow but that was not really a problem. The guy there was friendly and helpful.

GUY P. 
Rating:
5.0

Have more 10ft trucks available

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Víctor was very helpful and took care of everything. I am very happy with the service.

LAZARO B. 
Rating:
1.0

Just having shoulder surgery, I asked for help unhooking the trailer only to be informed by the employee that she does not work for uhaul and isn't required to do that. She did supply a jack so I finally got it off.

Matt T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

No fault of pinnacle, but an earlier reservation had to be cancelled, because my truck pickup was moved, first to Cameron, NC, and then to Raeford, NC. Since I was driving to Raleigh, NC, this was ridiculous. I ended up canceling that truck and rent a 15 foot for three pieces of furniture. The Pinnacle service was personable and the location was emasculate.

MARCIA M. 
Rating:
5.0

Customer did not leave a comment.

KRISTA S. 
Rating:
5.0

The people at Zeus were awesome! BUT, they did not have the equipment that I reserved. Why did you change the pick up location that I requested which was a hub and had all kinds of equipment and supplies to this little shop that was 11 miles further? They had to call a place down the road even further for me to go get pads that I reserved. THEN THEY DIDN'T HAVE THEM. So, they didn't charge me for them...or so I was told. When I got the bill, I was charged. I'm STILL looking for my refund. The UHaul website kept kicking him off so I was there almost an HOUR. I'm baffled by the completely unorganized way that a big company like UHaul is run. The guy at the drop off location tried to help me with the refund, but he says I have to call you guys. I HAVE BEEN ON HOLD FOREVER SEVERAL TIMES I HAVE CALLED. I have given up which means you robbed me! I am totally baffled and bewildered at the unorganized manner that this huge company is run. There's not even a way for me to get you to make it right without huge inconveniences to me.

TRACY K. 
Rating:
4.0

Customer did not leave a comment.

Warren M. 
Rating:
5.0

Customer did not leave a comment.

dudley P. 
Rating:
5.0

Customer did not leave a comment.

ALLEN P. 
Rating:
5.0

This location provides excellent service. Have rented trucks there twice and have been satisfied with the equipment and the staff. Nice people.

STEPHEN K. 
Rating:
5.0

Second time I dropped off truck at this location and your rep was excellent.

MATTHEW B. 
Rating:
4.0

Customer did not leave a comment.

LAZARA R. 
Rating:
4.0

Customer did not leave a comment.

Edward B. 
Rating:
3.0

You don't have to be so over the top with your"covid precautions". Frankly, it's over the top and weird.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Jill T. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
1.0

Didn't do a walk thru when I returned it . They also didn't go over anything with us .

KENNETH C. 
Rating:
5.0

The sign was clear where to park the uhaul(at the other end of the building) a larger sign for key drop would be nice, especially for those of us who drop off after hours!

Allison W. 
Rating:
5.0

Customer did not leave a comment.

Mathew M. 
Rating:
5.0

Customer did not leave a comment.

MATHEW M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

James N. 
No reviews have been submitted for this location.

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