Customer Reviews for Pinnacle Storage
(U-Haul Neighborhood Dealer)

130 reviews

6500 NC Hwy 211   West End, NC 27376

(910) 673-1624

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(910) 673-1624

6500 NC Hwy 211
West End, NC 27376

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Best customer service ever experienced with U-Haul. Also, cleanest facility. This is the best location I've ever seen.

SIDNEY I. 
Rating:
5.0

Newer facility, friendly and knowledgeable staff. Location has plenty of room to maneuver trailer in and out of the lot. Highly recommended.

Michael B. 
Rating:
5.0

Carmen was exceptional in helping me with my move, very professional and kind, would use U Haul again.

Benita S. 
Rating:
5.0

Customer did not leave a comment.

Stanley G. 
Rating:
5.0

Have paperwork ready on advance

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Stanley K. 
Rating:
5.0

Customer did not leave a comment.

IAN P. 
Rating:
5.0

Customer did not leave a comment.

RENE B. 
Rating:
5.0

Counter person was efficient and well informed. Got me in and out quickly but courteusly.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
1.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Steve V. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

Jan H. 
Rating:
5.0

Customer did not leave a comment.

GAIL F. 
Rating:
5.0

Wife had some problems with the electric gate .

JOHN G. 
Rating:
4.0

Customer did not leave a comment.

Barrett K. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

The lady there was very accommodating with me would recommend to keep her.

Betty R. 
Rating:
4.0

Customer did not leave a comment.

Earl C. 
Rating:
3.0

Customer did not leave a comment.

koji K. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA F. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

I reported this in an email: the 12-volt receptacles in the truck did not work. Apparently, the fuse needs replaced.

CHARLES C. 
Rating:
5.0

Unclear after hours drop off

Brett G. 
Rating:
5.0

Customer did not leave a comment.

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

Mario G. 
Rating:
5.0

There should be eye hooks in the cargo area so that securing with hook straps is possible. The only way I could see to secure my load was with twine/rope that if which I didn't have.

John H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Great truck! One trip and all boxes moved!

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

The service representative did a fabulous job in helping me.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

SHELDON R. 
Rating:
5.0

Customer did not leave a comment.

Toni K. 
Rating:
5.0

Very professional.

EVERETTE C. 
Rating:
5.0

Customer did not leave a comment.

RODNEY L. 
Rating:
5.0

This location was on of the most equipped locations that I have been to. The staff was helpful and well informed. I will recommend this location to all of my family and friends. Also Carmen helped me more than required of her position.

Frances H. 
Rating:
5.0

Customer did not leave a comment.

Tyler R. 
Rating:
5.0

Customer did not leave a comment.

Leonard M. 
Rating:
5.0

The folks here were more than helpful and went the extra mile to make sure that I was well served. I usually don't take the time to rate stuff but the service here was too good not to give them their due! Thanks Carmen, I will be back!

Kevin S. 
Rating:
5.0

What great

Billy H. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Victor was very pleasant

TERENCE B. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
3.0

I have rented from UHaul for 20 years with no problems. This was a horrible experience. UHaul could not guarantee my truck request that I made 10 days in advance. Even though the truck was showing available at the location I required (local move so mileage mattered), there was no guarantee that I would not have to drive 20-40 miles to get a truck. When I called 2 days prior to confirm my truck, appliance dolly and 1 dozen blankets, I was initially still going to be sent out of town to get a truck. This location did work the computer to get me a truck held at their location, confirming appliance dolly and 1 dozen blankets. Then when I arrived NO BLANKETS, but if I wanted to drive 20 miles away another location HAD 6 BLANKETS they could give me! The entire fiasco was a horrible, stressful and unnecessary experience. I am not necessarily blaming this location, but the whole UHaul process in this area. There are about 5 neighborhood stores and the situation is the same. NO GUARANTEE ON THE TRUCK YOU NEED AT THE LOCATION YOU SELECT, NO BLANKETS IN THE AREA. Again, this was very hard on me and my family and even though I prefer UHaul, I might have to look elsewhere in the future.

Barbara W. 
Rating:
5.0

Customer did not leave a comment.

WALTER CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Outstanding service!

Todd K. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Will definitely rent from Pinnacle again!

William L. 
Rating:
5.0

Truck had 1/8 of gas in tank

David D. 
Rating:
5.0

Very helpful. Fast and convenient.

Jeffrey B. 
Rating:
5.0

Excellent customer service. Do not remember The mans name but 5 star service

Douglas P. 
Rating:
5.0

please update your mobile return app to allow the following: 1 - selecting a location if location services is not turned on 2 - attaching a photo from a file, rather than just having to use the camera In this way, people who have limited data plans can do the return from their home instead of having to do it there, and people can do the return even after they've dropped the keys off in the night slot, and can't retrieve them.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Victor was very friendly and professional .

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Kristin K. 
Rating:
5.0

Very helpful staff!

SUSAN E. 
Rating:
5.0

The staff at the facility was very helpful.

NATHAN H. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Can't think of anything. on-site rep was courteous and responsive. He was immediately available to attach and detach trailer during rental. Will rent there again. Thank you

Gary R. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Norm the Area Manager found me a van when my original location did not have one. Victor at Pinnacle Storage was very nice also.

Christopher H. 
Rating:
5.0

Less text and email messages

William C. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Agent ( don't remember his name) was awesome!

TIMOTHY P. 
Rating:
5.0

The service and the people were great to work with. I do not see anything that needs to be changed.

howard W. 
Rating:
3.0

The van was dirty and smelled like cow manure.

Colleen L. 
Rating:
4.0

No one was there, so had to do self drop off process.

Garren D. 
Rating:
4.0

Customer did not leave a comment.

WAYNE D. 
Rating:
5.0

Customer did not leave a comment.

braya M. 
Rating:
5.0

Really friendly and helpful staff. Thank you!

Ronald G. 
Rating:
5.0

Nothing needs to be done to improve. Both Victor and Carmin ( I hope I got the spelling right) are easy to work with. Victor has a great sense of humor.

MICHAEL G. 
Rating:
5.0

We were one of the first to rent one of their storage units...#104... A+ experience...that is why we made the extra effort to go back to them to rent the trailer...another A+ experience.

David T. 
Rating:
5.0

Customer did not leave a comment.

Doug J. 
Rating:
3.0

Customer did not leave a comment.

Dana S. 
Rating:
2.0

Made to wait outside in heat for 15 minutes with only 1 customer and clerk in large lobby. I had filled all paperwork prior to pickup and declined safe move insurance. Clerk verbally asked if I declined insurance and I said yes. Said he would email receipt and told me which trailer to hook up, without offering any assistance. When I told him I was scheduled for back surgery he reluctantly came and hooked up trailer after helping next customer. Receipt uploaded on my phone some 30 minutes after I was on my way. When I returned the trailer, I again had to wait outside and was told that I needed to back into space and disconnect as they have no means to move the trailers. Again asked for assistance and simultaneously found out my invoice had been changed and safe move insurance added. Same clerk seemed put out that he had to come outside and assist a customer. Tried twice to respond to satisfaction survey from UHAUL and speak to someone with no reply, so I am making this public. Cannot recommend with present personnel in place.

John W. 
Rating:
5.0

Customer did not leave a comment.

Curtis P. 
Rating:
5.0

Customer did not leave a comment.

Jon G. 
Rating:
4.0

Customer did not leave a comment.

thomas S. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
4.0

Customer did not leave a comment.

RRuss D. 
Rating:
5.0

Customer did not leave a comment.

Angelica R. 
Rating:
4.0

Truck was ready but the pads I ordered six dozen we're not in the truck and didn't even have any pads. Had to go to another storage facility to get pads. Not acceptable unhappy with the situation. Thanks Mr. Keller

timothy K. 
Rating:
2.0

The regional manager who handled my rental did an excellent job in attempting to fix all the mistakes and we made it work. -couldn't log into computer -wrong size truck -dolly was not in site inventory or in the right location -the amount of time it took delayed me by 1 hour, even after I did everything on line. Which created problems for pick up of the furniture due to the house only being open at a certain time. Again, the manager on site at the time was very good, the system was really not.

Thomas S. 
Rating:
5.0

One of the tires had a slow leak and had to be filled 3 times on the trip down. The brake fluid system had a leak as well. The folks at the pick up site were very nice.

Kimberly A P. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Phenomenal service! Went above and beyond to assist and made the return flawlessly simple!

Steven S. 
Rating:
5.0

Why do you(U-Haul) need 3 contact info? You have my Credit #, license, address phone # and my wife's info.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Very impressed with Victor. Great experience!!

Calvin J. 
Rating:
5.0

Thank you for the warm personal approach to meeting my needs. What I expected to be stressful was anything but!

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

Jayson J. 
Rating:
5.0

Sales rep at the location was very helpful.

Jayne L. 
No reviews have been submitted for this location.

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