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KYLE B
Customer Reviews for Pinnacle Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wish all U-Haul centers had this level of service. Despite my delaying the return for several days, they worked with me. Good people. This will be my go-to center, going forward.
giovanni mExcellent service. Very helpful.
MASON BEmployees were very helpful!
JODY FTruck was dropped off after hours. Please update survey to add non-applicable OR dropped after hours… under “were personnel helpful”.
VALITA LI was told verbally that any overage in mileage would be charged at 89 cents per mile. But the paperwork showed $1 per mile. Of course i didn't notice this until truck turned in, out of town, & debited to card. Called customer service, but no help as they could only go by paperwork. Be sure to read papers carefully! Don't be in a hurry & don't trust what they tell you verbally. Didn't think i would have to be on the lookout for such shady practices from this company, as i have used before when moving. Will go elsewhere in the future.
VALERIE BDO NOT RESERVE A TRUCK FROM SOUTH FRONT STREET in Wilmington, NC! I’ve always reserved a U-Haul when moving in the past, but this was the WORST EXPERIENCE EVER!! I reserved a 20’ truck using the U-Haul app. I was to pick up & drop the truck off @ Lloyd’s Rentals on Market Street. I had to call U-Hauls scheduling coordinator to change the drop off location which she was able to do. Plans changed after speaking with my family & I called the SAME # but he informed me he was unable & that I would receive a call to update the location the following day (I NEVER received that call) ! I called Lloyd’s Rentals to see if they could help of which they did (HANDS DOWN THE BEST SUPPORT EVER)! They informed me they didn’t have a reservation for me (although the app showed it was) & that I was to pick up @ the South Front Street location & they were able to update the drop off location in one single phone call, so BIG thanks to Lloyd’s Rentals! The South Front Street location seemed like a bootleg establishment. As we waited to be check out, I talked with a young lady that was standing in line inquiring about a rental, I got the keys to our truck & found that the drivers side mirror was tapped with packing tape & swiveled (BROKE)! Apparently they DO NOT INSPECT the truck’s dropped off @ this location because this should NEVER HAPPEN! We informed the man that checked us in about the mirror & asked if we could get another truck smaller in size. He was useless & rather than honor & fix the problem he or his establishment created, he gave the smaller truck to the young lady inquiring. U-Hauls Customer Service connected me with Regional Support & they found another truck much further in miles away = more miles @ $1.00 per mile. I asked about compensation for the the inconvenience & difference in miles, I got NOTHING! My initial rate was $67.35 which later resulted in $185.31!!! Also, due to the delay, I had to keep the truck an additional day, where is the justice when a corporation fails those that represent the U-Haul brand to be accountable? Not only that; the South Front Street location DID NOT give me a paper copy for agreement as to where Pinnacle Storage did. The Pinnacle Storage location was polite & friendly & very informative. Although it was further in miles, he understood my frustration & also stated that he has heard horrible complaints about the South Front Street location, so I know I’m not alone when I say DON’T use the app, CALL or you may end up trying to pick up the truck YOU NEED TO MOVE your belongings to an entirely different location. My move out date 2/28/25 didn’t happen because of the lack of support U-Haul has provided!
WILLIAM WThe staff and service providers at Pinnacle Storage on Division Drive were excellent. Trailer was spotless, they even had it ready in the parking lot prior to my pick-up time. Highly recommended, will definitely use them again.
STEPHEN OMy only concern is please, stay the same. I was very pleased
ANTONIO SFast and easy drop off!!!!
DEAN AGood experience. Staff was helpful and welcoming.
MARK MGreat job !! I didn’t have to touch the trailer, I have used this location twice and give them an awesome rating !!!
JASON LOur representative, Joe, was very helpful in explaining everything we needed to know about the truck and accessories. Joe went out of his way to make sure that our upcoming trip would be successful. I would definitely rent from this location again.
DONALD BEasy and quick checkin/pickup
Kathleen GVery easy drop off, friendly staff.
TIMOTHY HDo not put dolly/hand truck in the uhaul if one was not requested. It took up valuable space and I could not remove it because I did not want to break the green tag and be charged for something I wasn't using but only needed out of my way.
Henry DThe manager had a great attitude and was very helpful
BRIAN CExcellent transaction. Very very helpful gentleman behind the desk. Fast, informative. It was truly an excellent experience.
BRENDA COnly thing for me was being rerouted 3 times for pickup and return.
THEODORE PNone
JAMES SThere were no personal at this location so used self return via app which was hard to use and required numerous tries to upload necessary pictures making return a frustrating 30+ min process
MICHAEL CJoe was awesome, explained everything to us and literally “hooked” us right up!
CHRISTY HPerson there was very helpful and friendly.
DAVID BJoe has the best customer service that I have ever experienced with a company in my entire life! He definitely deserves a raise and if I could give more than 5 starts I would!
Jewel WWebsite and app are having trouble logging in.
Henry DVery clean, professional, helpful and friendly.
Mark RJoe and Rob were amazing! Super helpful and quick and easy in and out!
Kevin CThe man who helped us was wonderful. He explained how to use the trailer and made the whole experience easy.
Jennifer FWe had reserved furniture blankets well in advance, but the location didn't have any at all on-site when we arrived. (They'd recently moved them all to another location, per the staff.)
Emma BRobert came out and met us before we even parked to assist us in unloading the trailer. We are new to the area and Robert was very helpful with answering our questions about our new home state. We would highly recommend this location also.
HEIDI MIf the pickup location was the bottom end of a spectrum, this drop off location was certainly the top. I absolutely walked away from this frustration with a smile after talking with Pinnacle Storage personnel. I already wrote them a separate review elsewhere, but I'll reiterate with this: 5 stars.
Joshua DVery fast check in process!
Christopher SGentlemen was waiting for me when I pulled into the parking lot. He unhooked and I was off within 2 mins.
ANDREW BKeep as is. All good. Great staff. Most helpful.
MARK FExcellent customer service!
Stephen BGreat experience!
LINDA AExplaining what is needed prior to pickup. I was not told I needed two contacts to be reached out to prior. I was picking up at 7am on a holiday weekend….
joshua dGreat support at drop off. Station mgr very helpful.
Chris SCustomer Service was TOP NOTCH!
Tammy PVery professional, clean, and helpful. Worked with Joe, he was outstanding! Definitely recommend.
Martin GThe young man that checked in my vehicle was fantastic
David WReally good experience! Staff was super friendly and helpful! Highly recommend!
AMY AThe gear shift on the column was broken. At times, I had to leave the truck in neutral and leave the key in the ignition. It was very difficult to get the transmission in "Park".
John GMake sure the windshield is clean.
Samuel SVery friendly staff
james nStaff was super friendly and helpful.
Cynthia SNothing to improve. Great location
Nick LEasy to return.
Nick LVery simple and easy drop-off. Very friendly there too.
Carl RNothing to improve
Nicholas LEverything went well, gentleman at the desk was super nice
George RTimeliness is critical to using a short term rental. Joe went the extra mile to make sure the truck was completely ready at the time reserved.
DAVID HEverything worked as it was supposed. Worker was very friendly
Earl LRobert sales agent was professional & personable…offered refreshments & apologies for truck delay, super customer service!
Deb PMy experience was wonderful
TOM AVery easy to drop iff
Kathleen G