I rented an appliance cart not a truck. There should be an easier way to do this it took just as long to rent it as it did to use the cart.
Chad C
Customer Reviews for Pioneer Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice and friendly
GEORGE RI did not select this location to return the truck. So instead of driving 6 miles, I had to drive 14, which of course, lets U-Haul charge me more for mileage that I hadn’t planned on. If the return place I had chosen wasn’t available, I shouldn’t have been able to select it when booking. Also just as an FYI, Apple Maps has the location for returning the truck a quarter mile to the north.
Catherine EThe mileage on my receipt is considerably over the total I expected. There was GPS tracking map but I can’t locate it now. Would you please resend it?
Elaine VI initially reserved for Bryan location. Did not have appliance dolly available at Pioneer
Mark FProcess went pretty smooth. No problems.
Joe SQuality customer service from this location
Carpio FExcellent customer service
amber mNothing it was just what we needed,went from Ohio to Florida without any problems
douglas sUhaul is pricing themselves out of business. Nothing wrong with the people renting out the trucks/trailers but over $600 is a little high for just a car trailer
Levi FOutstanding customer service.
kurt tVery friendly and helpful. Great place to drop off!!
Rick BThe computer system needs to be updated!!!! The system froze several times and had to be rebooted twice just to complete a simple transaction. The store is fine, the computer system powering it is not good at all.
Jackie DI was happy
Lee LEasy in and out. He helped me get hooked up and was there after hours when I pulled in. He jumped out of his truck instead of going home just to help me unhook. Wonderful service, I will use them again!
Leslie MNice people
George RNa
Kenneth SKnow what you're doing And know the the answers to the questions about the rental
Kenneth SVery good service
CHARLES RThe uhaul smelled like cat pee and I was covered in cat hair when I got out of the uhaul. Just unimpressed it was not cleaned out properly.
Randy MThe only problem I had was that our first order was canceled. Fortunately, I called to confirm our order a week before we needed it and the second time Aaron got it right and everything was perfect from then on! We will definitely rent from this group again!
kendra rNo improvement needed. The gentleman that assisted me was excellent. I will be back! Mike
Michael tEvery thing went well
KERMIT sThe people at Pioneer Auto were kind and professional.
Timothy MVery friendly and helpful to get me on my way!
Brian TThis place was extremely helpful , helped us get unhooked and on our way, would highly recommend this place
DAVID LThe truck had mud/dirt in back and on the driver's side floor
SCOTT WVery efficient and helpful! Thank you
Diana TGuys are awesome! Just what we've needed for different projects. Good price and worked out great!
kelly fThe staff at Pioneer Auto went out of their way to help us out. Thank you, thank you.
caroline rThis location was great to work with and the equipment functioned as expected. My complaint is with the reservation system. I initially reserved a trailer at a location 1 mile from my house and it was changed--twice--to a location 20 miles away. I only knew of the second change because I called UHaul to fix an error in the reservation dates. So I had to drive 80 miles total (plus spend over two hours of my time) to pick up and return the trailer instead of having the convenience of getting the equipment locally as I originally reserved.
Jared MGuys were great to deal with! In and out and on my way. Very good service.
don sRented the 5 X 9 trailer with ramp, pulled very well. Nice trailer.
John Svery good people at this location
kirk rOverall it worked very well for us!!
brandon eAwesome People at this location.
John RThis was a wonderful experience. With how peticular the website was to reserve a car trailer online, I thought this would be a pain in the neck in the store. I was delightfully mistaken. Thanks to checking in on the line it was decently quick from talking to the uhaul guy to hooking the trailer up. He even helped and did most of the hook up and was genuinely a nice guy. Thank you so much.
Oscar HThese guys saved me when the rental place in Archbold ohio failed me. Reserved a rental called to check on it three days early and they STILL didn't have it when promised. Pioneer hasd the rental I needed and I was out in under a half hour. Will be my go to place from now on.
Bruce GThis is not the correct address, it is actually like a half mile down the road from here. The pictures on the site and this address take you to the wrong place.
Jonathan MAllow one day rental at a lower price
Tim CThey were quick and helpful.
Jeff MThe man saw us coming and literally met us in the parking lot. He inspected our vehicle promptly and asked us if we have any problems or concerns. Check out was just as fast as pick up.
ARTHURJOHN RStart with a full fuel tank
TERRY PService time to get the reserved vehicle took over 30 minutes. Staff was very friendly and helpful given the several changes in date that we needed.
Harold MNo problems whatsoever. Staff helped us right away.
Carrol EAaron -great customer service!
Doug GPrice is too high for trailers. Was cheaper to rent an entire truck than a trailer
ADAM CGreat service! Quick check in check out.
Alice S??
SCOTT B