Customer Reviews for Pioneer Heated Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pioneer Heated Storage

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David F.
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Customer did not leave a comment.

Kevin H.
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A regular program of greasing the box door.

Nancy J C.
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My order was so screwed up they had me listed at several different puck up areas, wrote down the wrong mikeage, and the wrong drop off location so I was charged hundreds of dollars extra. Spent over 4 hours on the phone trying to get equipment that was supposed to have been reserved for me and had to settle for other equipment. Not worth the aggravation. Rent from someone else!

Robert B.
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Customer did not leave a comment.

Casi J.
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I have two options for Uhauls where I live and this is the ONLY place I will deal with. So friendly and very prompt. I never have problems. Give your money to this location...you won't be sorry. Sue is the best.

Pat B.
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Product knowledge: I was told that I could return the truck at any store at the destination - not true. I even tried to call U-Haul to affect a current rental to find out and was on hold over 15 min twice before I gave up. I also asked what lock would fit the truck roll up door and they had to guess.

Annette W.
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This is the worst Uhaul location; the lady and help never are friendly or helpful and my equipment and reservations are always messed up and the vehicle and cargo transport was in need of service and they NEVER help w/ hitching up or help at all. You need to address that location and manager. She sucks!

Dan S.
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Sue stayed extra and fought the computer system to make sure I could get the trailer rented, even after hours.

Florent B.
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I know it's hard to find good help these days but this place made me feel like their truck was the holy grail and I am not worthy of it. She was very upset when I opted out of insurance and the truck had animal hair inside and the truck's brakes might meed service. Other than that things were great!

Richard V.
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Customer did not leave a comment.

MARK S.
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Sue was very helpful and accommodating. Made the transaction very smooth. Highly. Recommend this location.

WILLIAM S.
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Woman at the front desk is horrid. When I called to extend my days she barked at me that the truck must absolutely be returned per the contract. When I explained that the mover couldn't accommodate the unloading in time she said “well dispatch is going to have to do this one, not me” Then when I stopped to ask for help with the extra days of overcharge she scolded me and told me there was nothing she could do for me. When I told her she was horrible at customer service she told me ....more than once....”I like that. That's good”. Honestly a miserable person and not someone I would tolerate in a customer facing position.

JAMES E.
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Fix your computer program. Waited almost 45 min. to rent trailer..Same problems when returning unit. Unable to check trailer in because of system problems..Poor business. I will never rent here again!

CURT K.
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Very helpful. After uhaul messed up my reservation.

CAROL ANN H.
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Customer did not leave a comment.

Dirk A.
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Sue was great as always. Helpful and professional. Conducted business without direct contact-two sets of closed windows between us.

Bonnie B.
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Wonderful experience, would definitely rent from here again

Daniel H.
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The pick up was great. The U-Haul rep helped hook up the my trailer and make sure wiring was good. Great service.

DAVID M.
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Customer did not leave a comment.

Matthew K.
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Mark N.
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Truck needs service

Darby H.
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Improve office information as to location of pickup truck and it's readiness to be moved.

Leslie B.
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Your Manager Sue went above and beyond for us, for that reason alone you have a loyal customer in us. We use your vehicles for our Real Estate company regularly and I HIGHLY recommend your location to many of my customers, for their relocation needs they share with me regularly on how GREAT Sue is.

Philippe M.
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Customer did not leave a comment.

Chanda I.
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The cost is horrible the uhaul was 19.95 and it was only suppose to be .59 a mile but got charged .89 and no where did I read there was going to be a cleaning fee and got charged 25$ for that. I rented a 35ft from Penske and drove it up here from Utah pulling my car on a trailer, returned it to a completely different location 1700 miles away and still only paid 450 including diesel I had it an entire week!! I rented uhaul for less then 10 hours 53 miles and get charged 123$. And I put an 1/8 of a tank more of gas into it then what I received it(on accident) Highway robbery! Yes the lady I dealt with was very nice but I will never rent a uhaul again the price is outrages!!

Dwane H.
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Customer did not leave a comment.

Mark B.
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Had a flat tire and valve stem was broke, therefore had to drop off in different location, delaying my trip. Work on tire would not have been completed for at least a couple of hours. Then you did not communicate to pickup location what had happened and why the trailor was not returned. I was told they would let them know. I get phone call next day wanting to know where their trailor was.

Alan H.
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Truck had water and ice in the box. Cab had an empty moving box in it and had a serious chemical cleaning smell to it. Person we dealt with had troubles with the new system and I ended up having to scan my drivers license and load to the internet which I'm not comfortable with.

DEAN R.
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Customer did not leave a comment.

Charles G.
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Customer did not leave a comment.

michael Z.
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Everything went well, owner/manager was great, probably the easiest truck rental I've had in over 35 years!

jeff L.
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Customer did not leave a comment.

Terry T.
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Customer did not leave a comment.

Robert T.
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Kerry S.
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I had to sweep out the truck before using, but other than that, good service.

Ralph M.
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Customer did not leave a comment.

Ralph M.
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David L.
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None

vicki W.
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Customer did not leave a comment.

virginia E.
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I specifically asked for no extra insurance, and on my reservation I excluded it, but it was slipped in there anyway, which is upsetting.

Loyal H.
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Customer did not leave a comment.

Leslie B.
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It is wonderful to be able to have a dependable service to send customers,friends and family to. I did not see anything that needed improvement. Our experience was excellent due to Sue's great help, we helped us get a bit bigger truck which we definitely needed.

Liliane V.
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Customer did not leave a comment.

Richard K.
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Customer did not leave a comment.

CJ G.
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AMAZING! Service. Friendly fast and a smile. Really wanted to stay and chat longer but had a move to do. I like that there is a gas station next door.

Gail F.
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Customer did not leave a comment.

Dale S.
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Fredric P.
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Teresa M.
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Jim B.
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Devery L.
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For me it was perfect i don't think you could of done anything better

Jeff E.
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Since I work for a storage facility that rents UHaul, the whole check-in process was fast and easy.

Kenneth B.
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Customer did not leave a comment.

Marlin B.
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Customer did not leave a comment.

Jerry J.
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Great people, Great service, Great value

Athena D.
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Customer did not leave a comment.

heather B.
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Customer did not leave a comment.

Herbert E.
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none

Rainier H.
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All went well, as expected

Wendy M.
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Thank you for a nice, friendly face!

Rocky B.
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Customer did not leave a comment.

SHEILA M.
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Truck was not delivered to requested pick up location, adding an extra 2.5 hours of travel time to pick it up, and 50 additional miles to trip over all. The gas tank was marked full at pick up, but in reality was closer to 3/4, discovered at first fill. 50 extra miles were allotted based on anticipated trip, but this was not enough; went 20 miles over and incurred additional unexpected charge.

Sue G.
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Customer did not leave a comment.

KATHLEEN J.
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great customer service

Rocky B.
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Customer did not leave a comment.

Laura Y.
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Customer did not leave a comment.

Barbara M.
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Person working there yelled at my son in law red in the face for not sweeping the truck out when he returned it. She was very angry with him and told him she would charge him 50.00 to clean it. It clearly stated in the vehicle that it was a 25.00 fee to clean. She said she hated cleaning them out and so my son in law cleaned it out himself. Terrible customer service !!!!!!

Kim Marie A.
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Customer did not leave a comment.

richard B.
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Reginal J.
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Amanda M.
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Robert H.
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Natalie M.
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David C.
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Robbie S.
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Sue was great! Helpful and rofessional. Very helpful.

Janice H.
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Customer did not leave a comment.

Judy H.
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Customer did not leave a comment.

Scot K.
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I appreciate your service and I know others will.

Roy R.
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Customer did not leave a comment.

James Y.
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Nothing at this time, was all good.

Patrick B.
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Customer did not leave a comment.

Michael P.
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Both of the office staff members who helped me did a great job.

CAROLYN C.
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The woman that was there to check out the equipment was most accommodating and friendly and insured that the rental went smoothly, including walking (at high speed) two blocks (and back) to where the equipment was stored.

Brian W.
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Customer did not leave a comment.

Dena M P.
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AMANDA M.
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Rachel L.
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The lady at the front was extremely rude on the phone and in person.

Nadine P.
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I'm I did not like the representative she was rude and was not very much of a help she told me to shut up and I just don't think that was professional

Steve S.
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Customer did not leave a comment.

Andrea W.
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Customer did not leave a comment.

Sandy C.
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This truck leaked. Our stuff got wet. We reported it when we dropped it off at another location. They said this time If the year that happens. Guess I should schedule a move in the summer?

Mary S.
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She was bad mouthing U-haul computer and system when I rented the truck while holding me up for 30 min. She told me to park the truck "over there" on Sunday and she would look out the window to see if it was returned within the 24 hours (which it was). She charged me another day because "it was parked in front of the gate" where she was pointing at. She was extrememly rude when I called stating she had charged me another day. I strongly urge you to not rent from her. Mary Ann

David F.
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Customer did not leave a comment.

Ivana J.
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Have more available on hand Have the tank filled

Tasha M.
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I cant think of any improvements the staff is wonderful.

steve R.
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Customer did not leave a comment.

Mary M.
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Customer did not leave a comment.

Lars J.
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Customer did not leave a comment.

nautika E.
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It was amazing service! The owner took care of us and was super awesome thank you guys so much for helping us move it was not easily but almost done.

Linda G.
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Customer service was excellent, agent was helpful and knowledgeable

No reviews have been submitted for this location.

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