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JOHN G
Customer Reviews for Pioneer Heated Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is one of the best. The store and property are always clean and organized. The staff are very helpful and friendly.
BRIAN LLee was fantastic.
HENRY OAnother excellent U-Haul experience.
KENNETH GNot a thing. Your service is A-1.
KENNETH GLee and Jeff are great to work with plus the facility is so clean & organized.
LEE PIt was after hours. No staff there. Followed directions and drop off was fairly quick
Chris WGreat service--courteous and friendly.
JAMES MLee goes above and beyond to care for his customers lovely customer service!!!
PHILIP Abest haul location I have ever dealt with. It is very friendly and welcoming
DAVID JEverything is great.
WILLIAM BEasy pick up, easy drop off. Equiptment worked as intended. User friendly location Friendly and punctual staff.
NATHANIEL PLee & Jeff are always fabulous!! We've used them many times, and will always come back to them : )
TARA HKeep doing what you're doing! I'll recommend you!
FERRELL HI was not sure how to report this. The engine light was on and the roof in the cargo area leaks.
RACHEL LNothing it is just fine.
JAMES MHave rented from this location several times & it’s always a pleasure dealing with Lee.
JEFFREY JLee was awesome. He was very informative and very accommodating. His knowledge and experience made things easy and less stressful. He took the time to look for what I needed and how I could get the equipment for my move. I really appreciated his time and patience for what I needed. He went beyond what was expected. I would send my friends to him again and again. You have a awesome employee there. Do not loose him. Please let him know how much I appreciated him. Thank you.
MANUEL CI only dropped off truck didn’t go inside so don’t really know about customer service and if was clean or not or inviting
TERESA LNothing. Everything was great!
Joe DI had to drive up from Astoria OR to get a bigger truck than I needed. Plus I had to pay nearly a $100.00 more for the sale's taxes.
CINDY BEverything was quick and easy. I ordered my truck in advance and it was ready at the appropriate time. This is my second time this year with this size truck and both times the truck performed as expected. The people on the phone and in person were very nice. One thing: I guessed at the mileage that I would use. No one seems to know if I get charged for this number even if I didn't use that many miles.
MICHAEL CLee took care of us and was fantastic
BRIANNA WEvery time I rent from U-Haul the corporate computer system runs at a snails pace. Not the location sites fault. Come on U-Haul you are better than that.
DAVID ANothing. Lee was very helpful.
CHRISTOPHER PLee was.very friendly and.a very.good.bussness.man!!!
OTHELL VN/A
TERRANCE RThis was a very stressful move, but the guys at this location were absolutely superb in making the rental process as easy and painless as possible. Incredibly helpful about questions and expanding the length of my rental to accommodate the needs of this move. Would definitely recommend!!!
REBECC LFantastic location and excellent customer service!
LEE PAs expected
ALLEN SThe guy was stellar. I would definitely rent from him again.
Kimberly HLee was great to deal with. Thank you
Richard gThe staff was amazing
Carla MGreat personal service. Our go-to for all our U-Haul needs.
Peter YUsing the app and being a previous customer, the whole experience from start to finish was very simple. Your people are well trained and professional. I cannot imagine using any other company for my rental needs.
Robert CThe price of the U-Haul was so expensive. Over $600 to drive from Long Beach to Spokane. We only used it for two days instead of four days. We should get a partial refund.
Brenda PIt’s ok once you can find it out back. The part I really do not recommend is U-Haul and the website. The website makes it look like everything is easy and great when in reality you need to make phone calls and double check them a lot.
David BI rent regularly from several locations. The staff at this facility is the best! Thank you.
Brian LGreat clean truck. I received fast service and great support.
Eric HA simple complimentary bottle of hand sanitizer in each rental would be great. On the road, there are some unsavory places one must use. Although I had my own blankets and dollies, no one explained that they were available and what the additional cost would be. I chose to get the "Plus" level insurance (and fortunately did not need it), but no one took the time to explain what level would be best for me.
michael cNone. This franchise great.
robert lLee was great Truck was fine I never received a receipt though
martin cGREAT customer service ... rented truck worked great ... return was very easy and appreciated to do so after-hours ... only issue was concern about where I had to park my car (which was on the narrow street); perhaps parking direction could be changed to the south side / angled? and that way if someone returned a vehicle in the wrong spot would not block everyone else to be able to back out; just a thought :)
Linda BLove that dude.
JAMES MOutstanding location and service.
Rachel LThe equipment was top quality and worked perfectly. The price was reasonable and I would rent again if the need arose.
Joe DGreat service, good people Lee was on it. They were hassle free. Clean environment and well organized store.
Deborah HThe ratchets for the straps on the auto transport trailer were less than functional when it came time to unload the car. Spent almost an hour trying to get the car unloaded. Half way through the drive we noticed that the passenger side light quit working.
Larry JThe drop off was excellent. The manager was the most helpful and best customer service.
kyle bThese 2 guys at Pioneer Heated Storage are the best! They are always very helpful and accommodating, and they always pla good music. I Use this place EVERY time I have a need.
Jeff ELee and Jeff were both very professional and friendly. Overall, good experience and affordable rates. Highly recommend..
carol hVery patient and positive help.
Elizebeth AWe just love working with Lee & Jeff. They are very professional, detailed & accommodating. This is my go to place every time.
Jeffrey JNothing, everything was great!
brad rGreat service!
Eric W