It was nasty and smelled of smoke. Where the lady told my husband to put the trailer was a mud hole. Our Jeep was a mess and my husband’s shoes were terrible. I hate to think what the trailer was going to be like for the next customer.
Margaret M
Customer Reviews for Pioneer Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have the d**n equipment at least at a nearby location even if someone has to go get it
Bill EThe yard where the trailer sits with other trailers is in need of gravel. Large pools of water to drive through to get to trailer. Otherwise good result.
Darren TSissy was great to work with. Had us in and out in no time
Brian CSissy and the rest of the staff are always willing to help anyway they can.
dester sService was excellent. Just need to work on the mud in back when it rains.
meagan gSissy was excellent! Really appreciate the customer service here.
Jeff BI have used this dealer before and they are always help and easy to deal with.
William SSissy, Carla and Sonja are so helpful. Thank you for all your help.
creig pThe lady that worked there was a delight. I wish I could remember her name to include in this.
William WThe lady I picked up from was very rude. I was to pick up at 930 she didn't show up till 10 to open the business that was to open at 9. Then told me they didn't have power and she couldn't help me even though I had done the whole check in process online. I drove 2 states to pick up the truck and she tells me sje can't do anything because of no power. She finally got the truck for me but I was hassled the whole time.
Shawn NThe staff goes above and beyond to help out.
Adlicia SI would not recommend using the U-Haul app just calling and talking to a local rental. The app had me register and rent a truck that WAS NOT THERE.
Joseph SPlease see comment above.
Richarda TThe staff is always very helpful.
David PShort and sweet ,I a horrible experience before going to Newport . After trying several times, and making several phone calls to uhaul and to the owner of the rv place in Dandridge , I was still unable to access the truck. What started as a 10:00 am pick up in Dandridge turned into a 2:00 pm pick up in Newport. We were told Newport was closed and would need to go to seivervill. We found out on our own that Newport was open and had a truck. Seivervill on the other hand was open but had no truck. If I had gone to seivervill it would have cost me about $60 just to get back to the starting point. I was told that I couldn't get miles discounted even though it was no fault of mine I had to go out of my way to get a truck. I was later told that isn't true, it just takes a push of a button. I have rented several trailers from Jefferson City and haven't had any problems when dealing with a live person but your 24/7 program was horrible. I will NEVER rent or should I say attempt to rent that way again. It cost me major aggravation and 4 hours of my time. Dealing with the people that rent out the trucks and trailers has been great, dealing with uhaul,,,not so much.
DONALD KExcellent customer service. Will use this location any time I need Uhaul equipment.
MARGARET SGreat place
molly jThe staff is great very helpful
Victoria mKnow the product your renting more. The lady knew nothing about tire pressure requirements,loaded and unloaded. Had to wait over an hour to rent it on top of this and no one was ahead of me. On top of all this, they have a big mud hole in the back where they store all the uhaul equipment and it's severely muddy. My vehicle just was washed and the deep mud hole ruined it. This needs fixed so customers don't have to go four wheeling in the back to rent some equipment.Very frustrating!!
robert hVery friendly
Gary KNO ONE AT FACILITY NUMBER TO CALL ON SIGNS NO LONGER IN SERVICE. ARRIVED AT 9 AM DIDN'T LEAVE TIL 915 AM, WAS TO OPEN AT 9 AM, LEFT TRUCK AND CAR TOW AT FACILITY, CALLED LATER IN DA TO MAKE SURE EVERYTHING WAS OK.
WILLIAM HThe staff was very helpful
Bailey T.
John WVery friendly and fast service
Lois CEmployee was very helpful and polite
Brenda DAwesome staff
rickey sReally great staff
wenonah cIt's a nice place, no change necessary.
Jonathan MSissy is great! Thanks for your great service!
Aria DVery nice staff
David PExcellent customer service...Sissy was wonderful!
Lisa WThe staff is so pleasant. Needed a smiling face on moving day. Thanks
michael wNice place very clean and the staff is very helpful. Carla was very nice
holt tGreat place
Christina BNothing that I could see very kind courteous and willing to help in anyway this is our 2nd time using this facility and we have never had any issues whatsoever.
Leonard PNice place
James YStaff was great.
Christina PI always use this uhaul dealer. There staff is always nice and helpful. They go the extra mile to help in anyway they can.
jeremiah hStaff was great very helpful.
marsha pGreat staff sissy was amazing. Went out of her way to help in any way she could.
melanie ggoing to be long - we were quite disappointed with several of the things that Uhaul did to us this day. The Newport location was very helpful. However, I am glad we called in advance because she was getting ready to leave. She was great by getting the truck out and ready for us to pick up upon our arrival. What is not listed is the first place we were sent to in Sevierville. We arrived at 9:00 because we were told that was the time. The man working informed us that he does not check out trucks until 10:30. (we were in a time crunch that day) And then he informed us that the truck we needed he did not have. We called and were informed that a 26 foot was available about 2 miles away. We did not need a 26 foot truck. We could not have gotten into the space we were loading. So after a 30 minute discussion on phone - we were sent 30 minutes to Newport to get a 15 foot truck. This put us way behind. We were not happy with the reservation process.
Don MI was surprised that it was extra to hook the trailer up after I paid $300 to rent it. I guess all you can do is go to a U-Haul service center if you want full service.
Ernie RStaff was friendly and professional..
Linda RUnprofessional staff. Unfriendly atmosphere. Will not drop off to that location again.
Beverly CNothing, pioneer storage and uhaul has a very nice staff. They where very helpful.
michael pSissy was very helpful with all our questions. Don't change anything
Dotise cDon't change a thing!
Laural HGood job.
Cary CThe 1-800 number or main office sent me to the incorrect location. Luckily Sissy called from the correct location to check on me picking up the truck, so I had her number to call after being sent to the incorrect location. Should look at removing that location as it isn’t for pickup of rental trucks. Sissy was absolutely amazing and gave me the information in a straightforward, easy to understand manner and didn’t rush me!
Laura SShonda Fithen went out of her way to make sure we had the vehicle we needed. She explained the how everything worked and how I would be billed. Last but not least she stayed late so I could come back and get phone that I left in the truck. Great experience!
fred jThis was not the first pickup location I reserved. The first place I went no one answered the door. After about 20 mins the owner finally opened the door then he could not get logged in Uhaul system. On top of that trailers were off the gravel in mud and one was also off gravel which I may have been able to hook to. So I had to go to another Uhaul location which had bout 2” of water where trailers were parked. I was able to hook to it and get going after 2 1/2 hours. The first location on Cosby Hgy needs to close down. He is not able to dispatch anything. I was working by myself. Not being able to afford help and my wife is arthritic, my time is critical. I expect to pay for it hook to it and ROLL.
David HExcellent service
Ellen WMake sure the place is open at the time the teuck is supposed to be picked up it took me an hr and a half after i was supposed to get my truck to get it and was chaged an extra $18.00 for some reason it was returned with a full take of gas and on time
Thomas SThe lady was very helpful since my reservation was canceled at the pickup and changed to an in town use when it was a one way reservation, she made a phone call and fixed the whole thing awesome job,
Michael BGreat as is
Gary Jkeep up the good work
Olivier GGreat service and strong knowledge of the truck. I will be back
david pGreat customer service. My phone would not process drop off. Employee helped me and completed the drop off.
David R