Customer Reviews for Pious Petroleum LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pious Petroleum LLC

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William C.
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Rental experience was abysmal. Web activation by phone didn’t work; customer support at two levels couldn’t get it to work and 2nd tire support finally admitted that I was the second instance that she has to assist without success this morning. Store rep didn’t seem to be familiar with system or his computer or who knows what. It took him 45 minutes to complete rental process.

SHANE B.
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The agent gave me inaccurate feedback WRT the gas level for the return which led to an additional $40 charge. Very disappointing

Maxine B.
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The people that works there's is so unprofessional an so Rude I'm a young African American women an was getting me for my money I ask for a one way n nick told me I couldn't do so in I had to turn the car n at 830pm I told him I'm moving all the way to Sacramento so it takes me a min ?? Soo not happy I called customer service and they filled a complaint .. so when I get back to Oakland foothill U-Haul the guy that works there put an extra 100 on it I paid $305 they took $318 from me n tried to take another $100 from me I ask him his name he said nick smiling but his tag had Sam on it he gave me the wrong number for customer service he gave me there number so while I'm calling there phone stop wringing he thought it was a joke .. Soo I called customer service again an file complaint .. I'm Soo not happy I got the U-Haul an it wasn't on half so I had to fill it up to go out to sac n full it back up to get back to Oakland. I'm a unhappy customer

Justin S.
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Customer did not leave a comment.

Christian W.
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Customer did not leave a comment.

Jeannine H.
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Please make sure the truck is clean, both inside the cab and in the cargo area. Also, if there is difficulty checking-in the client, please respond when the client asks if there is a problem. It took the clerk over a half an hour to get me checked in even after I registered online. After 20 mins. of him conferring on FaceTime or something with someone who was helping him with the transaction, and him repeatedly trying to run my credit card, (whose number I had to tell him not to call out, out loud in the store, as he was starting to do) ; I asked him twice if there was a problem that I could help with, and he did not respond. AT. ALL. Also, I would have liked if he had worn gloves while handling my credit card and driver's license. He wiped his nose on the back of his hand during the course of our transaction! On the plus side, they did give me a very large grace period to return the truck since it took them so long to check me in. I know these are stressful times, but I think they can do better.

John K.
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Dodgy location. People at the Uhaul site were good to work with.

cody parks B.
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I was extremely disappointed with this U-haul experience. First, the website let me book a reservation at a location in Alameda that wasn't open on Sundays. My understanding was that I could use some sort of self service to obtain the vehicle. When I get to the location they're of course closed and it ate up an hour of my reservation time. I called the help line and was on hold for 15 minutes before someone could help me. I was credited 50 dollars but and a manager made another reservation for me at a different location so that I can pick up a u-haul, except she reserved me a truck and all I wanted was a van. I did't find this out until I got to the new location and he told me the reservation was a truck, not a van. He didn't seem to know how or want to change the reservation to the van. We ended up sticking with the truck because at this point it's almost 2 hours past when I was supposed to start moving things. The truck was gross and it smelled like homeless people had been living in there. I'm really unhappy with this entire experience. The website should have never let me book at a place that was closed if it was going to be an issue to be able to pick up the truck. The manager should have checked with me the type of vehicle. I didn't want to drive a truck, I rented a van for a reason. The vehicle rented was disgusting.

Brian R.
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Customer did not leave a comment.

Lou Anne F.
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The rental is at a gas convenient store. I reserved on line then went to the store to pick it up. Upon pick up I had to speak to a man on the phone who stated I needed to have insurance. I told him it was optional and I had declined it when I did my online reservation. He stated my insurance did not cover it. He never asked about my insurance coverage. He further stated if I refused he would not rent the van. Also the man working in the store stated it’s only $10.00, that’s not the point. For me $10.00 is my money. I contacted Uhaul to fill a claim and they stated the insurance is optional. This is a scam by this store and the represent Uhaul. They should not be allowed to do business. What else are they doing?

Cameron G.
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Check in and check out was effortless and quick. Big plus is that this location is 24-hours. Light in the back of the truck did not work, and there was a little bit of trash in the cabin of the truck, but otherwise it served it's purpose. If we have to move again, will definitely use U-haul again.

Megan E.
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The uhaul was disgusting inside. Half eaten French fries, cigarette butts, super greasy steering wheel and crumbs all over the seats. Really really gross.

Chris D.
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My reservation was transferred to another location 6hrs prior to pickup. The location we picked up from was also a gas station & grocery store with basically 1 person working. Language barriers & it took close to 1hr to complete the pre-arranged rental process. The cargo van was very dirty with the smell of animal crap in the back. There was no back license plate, the cargo barrior between the front seats & back was removed, & there was garbage left behind from the previous user. Hands down worst Uhaul rental experience ever.

Dentis M.
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The agent was ill trained and apparently did not have access to a more knowledgeable source via telephone.

Kean L.
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I booked a box truck and confirmed a location on san pablo which was close to where i needed the truck. I took an Uber there but when i got there i was told that the location had changed last minute to foothill blv so i had to take another uber to the second location. The man helping me kept having to interupt the transaction to help his gas station customers setting me back for my pickup. The back of the truck stank and was sticky and the gas cap was missing causing an alarm to constantly go off.

Eduardo G.
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Customer did not leave a comment.

James L.
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Location is convenient

Avi I.
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I can't believe that you are actually working with them. I was able to smell weed all over the store. Over the phone I was told that I can return new unused boxes for refund, I've returned them and was told that I'll have the receipt the day after... I never got the money for these boxes ~$30 of value. I'm never coming back.

Melvin G.
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It took 45 minutes to get the truck. The worker there did not know what to do.

Lourdes M.
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Unfortunately, I had a lot of trouble with this location. The staff was unprofessional and inefficient.

ROWYDA R.
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U-Haul was missing both dollies and mattress pads that I was charged for. Representatives would not address my concerns, continuously saying there was nothing they could do. One of the representatives aware of the missing items at the time of pick up as I notified him and asked if he had any extra dollies onsite. To which he responded yes and provided me with the back up Dolly. The very same representative was on site when I was returning the rental and he maintained it that he didn’t remember this morning’s encounter. Not only was a charge for services I did not receive but I also had to spend 20 minutes on site disputing the charge amount for the items that I did receive. The representatives attempted to charge me twice the amount for the daily rental than what I agreed to when reserving it online. I will never return to this U-Haul location and if I am not refunded the amount for services I did not receive, I won’t be using UHaul’s moving services in the future.

Christian R.
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There is not much you can do. The operators of the facility were competent but not expert. Not really their fault, they sell a lot of gas and food. The location is in a sketchy part of Oakland (I think all the Oakland locations open on Sunday are). The van was a good van. Nothing wrong with it, and it had only 7,000 miles on it. However, going to a gas station where they are selling lots of things made me have to wait an unreasonable amount of time both to pick up and to drop off. I am not likely to use U-Haul again soon, just because I'm not doing a lot of moving. Next time I'll see if I can get a van from Alameda, but of course Alameda is closed. You need locations in better neighborhoods. I know the SF Bay Area is a challenge. But. you do need locations in better neighborhoods.

David G.
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Terrible experience: 1. Booked my truck in Alameda, which was supposed to be a 24/7 service. 2. As I arrive there I couldn't pick my truck using the app. I call customer service and they transferred my reservation to a different location in Oakland. 3. Location in Oakland was in a gas station, the person was in a break, I call customer service again, she says he should be there but he wasn't. 20m later he arrives, says that he couldn't find my reservation and after so many complications due to his very poor knowledge on U-hal system I could pick up my truck over 1 hour later. Not even mentioning the mileage on the contract was wrong and, also that I paid for insurance I told him I did not want to. Horrible.

jimmy thong V.
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There were homeless people sleeping in the truck. It took 2 hours to clean it up and do all the paperwork, and we were charged for 2 rental periods because of the delay. Worth mentioning that our dispute was satisfied the same day. But we'll never use this location again.

Michael S.
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The back of the truck wasn't swept out. I ended up sweeping out the dirt from the previous person. There was a mixup with my reservation where they had to cancel it to re-do it. The location was great and getting in and out was easy but the personnel had some troubles

STEVEN ray V.
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Vehicle smelled of vomit. Staff was less than helpful. Had to be forced to clean vehicle. It was unusable

tanya V.
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Customer did not leave a comment.

Matthew H.
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Terrible location. People had little knowledge of the equipment. Ordered moving blankets but none were there.

Matt P.
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Staff were helpful and polite. The Uhaul customer service rep I talked to for confirmation of my pickup was pleasant and professional. The confirmation and notification process needs significant improvement though. On my way to the confirmed pickup location I was texted a new location, which meant 40 minutes of unnecessary driving, and that my call to Uhaul was a waste of time, since that information was false. I'd rather be sent accurate updates, even if it says "it's not ready yet, sorry", than false info that wastes time and creates confusion and stress.

Rodrick M.
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Customer did not leave a comment.

Saladamali W.
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Customer did not leave a comment.

Angel alejandro R.
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The truck was dirty inside and out. There was trash from the previous user and the smell inside the truck was horrible. When we told the person that gave us the contract he told us not to worry that he will have the truck washed for the following customer. He didn't care that we had to use it in that condition. Totally unacceptable!! Never using uhaul again.

Jestin K.
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U-Haul called me two days before my move date to tell me there was no trailer available, despite making the reservation a week in advanced. We then had to scramble and drive two hours out of our way to pick up the nearest trailer. The day of our move, we realized the trailer had a flat. Thankfully it was just a nail in the center of the tire, an easy repair. The U-Haul location on White Lane in Bakersfield had two very uninformed workers who could not offer any help, and told us to wait "around an hour" for their manager to show up to work. We needed to make a long drive in one day and couldn't wait, so we ended up going to a Big Brand Tire across the street and pay for the repair ourselves. Overall this was a horrible experience and ended up costing us hundreds of dollars extra on travel/repair fees. I received about 20~ emails from U-Haul before and after my reservation, most of which contained the exact same information. How does U-Haul monopolize the rental trailer business and then not have any trailers available?

Laurette C.
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I reserved at a different location but was sent here after I arrived at the other location. It was a small mini store that smelled of fried food which permeated my clothes while I waited for the person to figure out how to rent the trailer to me. It took 45 minutes for him to figure out how to do it (meanwhile I'm waiting in the store as my clothes soaked up the fried food smell). Then the receipt for the rental was printed on a printer that needed an ink change as I could not read the receipt. Turns out the trailer was a 5' x 8' and not the 4' x 8' I reserved. After all that, I was left on my own to figure out how to maneuver my car around the small tight space of many cars and gas pumps to line my car up with the trailer and then I had to hook it up all by myself with no help for either of these. This was not the place I chose to rent from and it was not a good experience.

Thomas K.
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the u-haul operations person was great, but he was overwhelmed because the business simply doesn't have enough people manning the cash registers, and his internet connection kept dropping. As a result it took an hour to rent the truck. It was frustrating in spite of his efforts. On the other hand, the truck was excellent - almost new. This is contrary to my earlier experience with u-haul, which has not always been positive.

Christian W S.
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Scary, this place is in a bad area. Homeless people are everywhere.

SIMON F.
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1. Battery was dead 2. It was completely dirty 3. My location was moved to another city which was out of the way 4. There was a homeless person living in the truck and left all kinds of crap and blanket. It smelled really bad and is completely unsanitary. Please have someone contact me. I have pictures. 925.586.2888

Wayne H.
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attendant was not super attentive

Patricia R.
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Customer did not leave a comment.

Alec M.
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Friendly and helpful location

Hassan M.
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Oakland office' service was good, but I am not happy with U-HAUL in general. I had a bad experience last week with u-haul. My daughter made reservation by cell application for a truck to be received in Berkeley on Saturday 6/8 at 6:30 pm to move some furniture which we bought from different locations. when we reached Berkeley office, we couldn't get the truck because the application did not work and did not give us the code to get the truck keys. we suffered for more than an hour to get somebody that we can talk to in phone. They couldn't solve our problem but send us to Oakland to get a van instead. I had to drive half an hour to reach there. I had to cancel my first order for the truck and make a new order for the van. This is very bad. I had appointments with many people for buying their furniture. This delay put me in a critical situation. U-HAUL application is not good and you should do something about it. I had to drive extra 2 hours because of your bad application. From Berkeley to Oakland then return back to Berkeley , and I did this twice because your Oakland office did not accept to return the van in Berkeley, so I had to drive again to Oakland to return the van and go back to Berkeley In fact, for this tension,delay, and driving extra 2 hours (with gas fees), I should get my money back as a compensation to what happened. This was not good at all for U-Haul reputation

James M.
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The truck was filthy. Old food was on the floor, in between, and under seats. They also have attempted to charge me for gas after I filled up the gas tank. Horrible experience.

Manuel V.
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Not the best neighborhood and about a 20 minute walk from BART. I completed the check out via the app but staff then said they needed to do their own check out after I left? Staff then called me that evening to get the Uhaul provided lock code, they could have looked this up themselves since they are Uhaul collaborators or called corporate... Overall staff could have been more helpful!

ADEBANKE A.
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The attendant gave me a different customer's contract/receipt to sign. I didn't notice until I was doing a final inspection of the fuel level and mileage that the customer name and vehicle fuel levels and mileage were wrong. Additionally, the back of the van was dirty and trash from the previous user was littered throughout the back of the van. I was extremely disappointed with the service and lack of cleanliness of the vehicle. Won't be going to that location ever again.

kathy ct K.
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Customer did not leave a comment.

elmer R.
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Customer did not leave a comment.

Jeanie P.
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This was a huge waste of fucking time. 1) the app didn’t work for me to pick up the truck; 2) i was on hold for 20 minutes while waiting in the fucking dark for an HOUR between 9-10:30PM; 3) they told me THERE WAS NO TRUCK AVAILABLE FOR RENTAL AFTER I WAITED FOR A FUCKING HOUR, THE SECOND TIME I CALLED CUSTOMER SERVICE; 4) I had to uber over to another location which added 20 miles to what was initially planned, WHICH MEANS I HAD GO FUCKING PAY FOR THE EXTRA MILES USED. Next time, have the fucking car available for rental if that’s what was promised in the agreement and actually LET PEOPLE KNOW BEFOREHAND IF ITS NOT AVAILABLE.

claudia P.
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The van had blue painters tape on the top holding the frame together, the person handling the reservation at the location was kind of rude.

OMAR R.
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Clean the truck before customer pick up. the truck i rented was filthy, I have to clean it myself before putting my furniture inside of truck.

Larshelby D.
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Clean after each use. At the very least vacuum and wipe down the truck. I placed an order online and entered all the info via the reservation site to avoid delays in getting the truck upon arrival. It unfortunately takes them far too long to process a pre-existing order. The only good thing is the location. Its convenient for pick up. They could also use other UHAUL related items for rent such as dolly's and moving equipment.

Mark F.
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Charged 15 dollars in gas when I only traveled several blocks. Make sure to ask costumers to take their own photo of the gas meter befor to compare. Attendees appeared bothered and annoyed with U-Haul rentals. The company as a whole needs support in training employees and partners in working with the transgender community. Federal and state laws require non discrimination. As the Bay Area is full of these communities it would be great to offer staff a basic 101 on the topic. This is something I provide medical providers and non profits across the Bay Area . It is time that for profit also receives this information. State IDs will soon have a third non gendered option. It is important to stay up to date to avoid lawsuits and keep customers. Thanks, Fern (fern.therapy@gmail.com) She, Her, They, Them Pronouns

Ifeanyi C.
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Customer did not leave a comment.

Jacqueline M.
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Our guy was very communicative and helpful! Really appreciate his help flexibility and communication.

Mark B.
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Customer did not leave a comment.

edward K.
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Easy to check in and out.

Kristine I.
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The wait time was incredibly long because it is attached to a chicken joint. Should be a more separated area for customers coming in for just Uhaul service and because it had chicken services, the fryers made is extremely hot in the store.

LaKisha H.
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Customer did not leave a comment.

Tiffany A.
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Customer did not leave a comment.

Brook W.
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Customer did not leave a comment.

jordan M.
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Service staff did not know what they were doing. I entered all information the night before to expedite the process - still took 40 minutes. I was asked to walk out to check mileage and gas during this time. Staff wanted to sign out truck without walk-around or noting any damage. Indicated "I will just mark no new damage when you return." I refused, did the walk-around and marked damages. Staff then asked me to sign the wrong sheet, and gave me back the wrong carbon.

Ellen S.
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Customer did not leave a comment.

michael L.
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Don’t try and scam people and then reveal hidden fees when returning the vehicle

Howard M.
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This has to be the worst online reservation and pick-up I have ever dealt with. A few days prior to my pick-up I had made a reservation for a cargo van for my move because it is the only moving vehicle that can go through my apartment complex entry gate. The 10" ones are, unfortunately, too big to fit through and having that would bring a lot of inconvenience: I would need to park at the apartment entry gate; and I would have too bring my items to and from my apartment, which is literally all the end at the end of the complex. Fast forward a few days later, the day of my move, I checked the email I received and noticed that the location I wanted the pick-up WAS NOT the location I selected, instead directed me to a very sketchy part of the area that I'm completely aware about. Not only that I was given a 10" truck instead as my vehicle reservation. I assumed this was a mistake but drove to the location that was stated because I was in a timed schedule. When we reached the pick-up location, I've noticed there wasn't a Cargo Van in the area and just a pick-up truck and a 10" Truck. We had to ask someone at the checkout to help us get our truck set up. The cashier had to look for the person that deals with uHaul since he wasn't at the counter. The pick up time was at 11:00am and we were at the location 15 minutes earlier and waited until 11:15 for this person to arrive to help us. The guy was on his phone half of the time and it seemed nothing related to uHaul business. When he finally started the paper work, I wanted to make sure if the moving vehicle I will be receiving is a Cargo Van and NOT the 10" Moving. He told me that it's only the 10" Truck that I will be receiving since that was available and there wasn't any Cargo Vans within 50 miles. This messes up my plan big time because not only had to park at the entrance of the entry way of my apartment, I had to move things IN THE RAIN. I was literally in a tight schedule and had to accept the 10" Truck. The guy told me since they messed up the order, they will give me the 10" Truck the same price as the Cargo Van I originally reserved. When we got to our truck, the back was wide open and it just started raining in the morning so it was wet. Not only that, it was messy with some broken pens, wood chips and some small items that's probably left from the previous renter. When we got to our apartment, we've noticed there was a missing Gas Cap! I called uHaul immediately if I should try to get it at pick-up area but I was directed to let the people know at the drop-off location. Fast forward a couple of hours later, since our schedule was screwed up since it took longer to move our stuff to the truck and from our apartment, we had missed our scheduled appointment with our apartment managers. We had to wait next week on a weekday since the office is not open on Sundays. When we tried to drop off the truck, the drop-off location where we were supposed to drop off the truck NO LONGER IS

Rishul P.
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The gas station is horribly managed, not clean, and poor customer service. The 10ft truck I got was extremely dirty as well. Will not rent from here again nor recommend to others

David B.
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Customer did not leave a comment.

Cynthia W.
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Very nice staff

Michael A.
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Customer did not leave a comment.

Timothy A.
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It's a gas station and the clerk was more concerned with his gas customers and other people than with helping the U-Haul customers. Worse is I have an account and pre-paid for the unit, this guy wanted my credit card to run it? But why? I rented last week at another location and they did not need to "run" my card.

Dawne A.
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Please let them know you have to drop off the truck per the contract. It is not possible to drop it off anywhere.

JONAH R.
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Reserved a van, online, two days in advance. At time of reservation I was told if my reservation was not honored, I would be given $50 regardless of whether I accepted alternate vehicle- this never occurred, even after a 20 minute conversation with customer service. Initially I was told I could get a van on international, but when I arrived, was told they knew nothing about it and was sent back to foothill location. At that location after being told I was lying about the reservation and told I was poorly raised, in desperation I accepted the truck. Ended up being essentially worthless as it Couldn’t make it up the driveway. Upon returning the vehicle after filling gas to level it was received, the representative tried to charge me to fill it up fully. The only way I see myself ever using U-Haul again, after this experience, would be if I was given a free rental or decided to steal one. There are far two many alternative options to deal with a company that is accepting of non existent customer service. The customer service was similar to the DMV or some other govt agency.

Edward P.
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Customer did not leave a comment.

tiffany O.
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First off, this haul pick up location shares its residence with a gas station and mini mart. The attendant was very distracted during my transaction and left me standing at the counter several times so he could tend to people buying snacks. Additionally, although I confirmed pickup details prior to pick up, when I arrived at the location the representative was very confused by my booking. He first could not locate it, then he spent my entire transaction on the phone with someone-which was very suspicious since he was holding my card throughout the process. Aside from that he was generally very rude and did not provide acceptable customer service. I would not recommend this location to anyone and honestly wish I had gone to another location.

Montrelle K.
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Be Prompt. And Honor what you represent.

Estevan S.
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Be honest, don't over charge

Keith P.
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speed up the process. must have wasted 45 minutes between checking out and checking in.

Rose K.
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Only one guy was running the uhaul counter and he was the same person who was manning the cash register. That being so I had to wait 30+ minutes when I picked up the uhaul (and I had a reservation) because he kept leaving to serve other customers.

Ariel D.
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Customer did not leave a comment.

Alyssa G.
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There were no issues getting the truck in the morning. However, the truck we rented was covered in dry wall and dust, which got onto everything we own. Additionally, this is apparently a new location, and when we went to return the truck, it took almost an hour for them to figure out what to do. There were no lights on at the gas station (it was after dark), and they kept us waiting outside in the dark for a very long time while they figured out how to process the return. I'll go elsewhere next time; it was a total waste of time.

EUN H.
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Customer did not leave a comment.

Tomi K.
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Customer did not leave a comment.

Colm M.
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Very friendly and accommodating staff

Robert B.
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Customer did not leave a comment.

Ellis T.
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Reservation set at 9a - didn’t leave with truck until 9:45a. One other customer before me that took a long time to be served. Service slow and subpar.

Mahir A.
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Offer a deductible wavier for customers who insurance extend insurance for replacement vehicles.

Minna bora C.
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If I make a reservation at 9am, I am expecting to come into the store and check out the keys in the next 10-15 minutes. However, making me wait 30 minutes just to receive the keys because they don't prioritize your time is highly unprofessional and unacceptable. Mind you, when I entered the store I was the ONLY customer in there. What is the point of making a reservation in advance if U-Haul does not respect peoples time and efforts into picking up the car and get things done. I will not be picking up at this location ever again and will be warning everyone to not go there. HIGHLY unprofessional..

Laura W.
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The people who work here are very nice and hospitable especially the owner/main manager who was very helpful when I returned my truck. I would definitely recommend renting from this location conveniently situated at an Exxon where you can also gas up for a more then fair price upon returning the vehicle.

john douglas R.
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Excellent customer services. Friendly staff....

NileshKumar P.
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Very friendly and cooperative staff

GAURANG V.
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Excellent customer service

Sydney levan M.
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awful service no power couldnt charge on time facilities were disgusting

Anatole B.
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Customer did not leave a comment.

Joline C.
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The cashier incorrectly charged me for gas because he decided to read the gas gauge from the passenger seat instead of the drivers seat. When I asked him to recheck it & read it the correct way, he apologized. I asked for a refund of the incorrect charge and he said that he couldn't do anything about the fee because he had already charged my card. I asked him to either call his boss or Uhaul because I refuse to pay for his mistake. He made a phone call and said that his boss was supposed to call me, but I haven't heard anything from him. This is hands down one of the worse rental experiences I have ever had.

Kiersten W.
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STRONGLY SUGGEST THIS LOCATION. THE TWO GENTLEMAN INSIDE WERE VERY HELFPUL!

Juana M.
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Customer did not leave a comment.

Luis B.
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When I got there I used the app to rent..it indicated to go inside and show the counter the number to recieve the keys..it took this guys 40 mins for them to give me the key..so it was pointless using the app on this location..I also wanna note that there was no customers for uhaul ahead of me.

Leola S.
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Customer did not leave a comment.

James A.
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Customer did not leave a comment.

Zackary salvator T.
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Customer did not leave a comment.

Carlos L.
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Customer did not leave a comment.

David R.
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The workers here were extremely helpful and tried to do their best to help me with my issues with u-haul. i was using the mobile app for my truck. the instructions weren't clear on the app for my initial drop-off so i tried calling customer service and after waiting 20 mins with no answer i finally decided to check another location to see if i could drop if off there. i ended up having to drive across town and add more gas to the truck. when i wanted to check out, my info had not been updated in the system (the worker needed the initial mileage i had submitted through the app). uhaul failed to email this to me once you pick up your truck. i again had no answer from customer service. however, the worker was able to finally get the info from haul and provided me the receipt through email/call.

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