Customer Reviews for Pitts Mini Storage

Nothing! These owners were very helpful and served us well.

The lady (I think her name was Ginger) at this location was amazing. So many people can be so rude and unhelpful so it was wonderful to meet such a sweet and helpful person. She made a stressful moving situation a little easier with her sweet smile and personality. Thank you!!!

My only complaint is that there is a building in front of the actual UHaul office and it was a little difficult to find the actual office. Once I called and she told me exactly where it was we had no trouble finding it. Signage that points to the office would be good.

Extremely nice and welcoming couple. Very personable and friendly. Rental and hookup process was the smoothest and fastest I've had yet.

Wonderful people. They went above and beyond expectations.

The appliance dolly we were given did not operate properly and would not go up steps.

Very friendly owners.

Was a little hard to find because of the neighboring business that also does UHAUL rentals... a more visible sign at the driveway would be very helpful in finding the right place to pull in.

Very accommodating- eager to meet my needs. Highly recommended.

They were really nice!

Double checking invoice information/prepayment before over charging customer

A bit awkward. The employee who was already outside didn't ask for any info and I didn't do anything but unhook and help him move the trailer to an open spot. I'm hoping he was really an employee and the trailer really got checked in. He was friendly, it just seemed too easy and not very official.

Nice friendly good customer service

Spoke to the owner ahead of time since we would be dropping the truck off during after hours. He was great. Made it super easy and clear what we needed to do. Thanks!!

The proprietor was both courteous and professional. The receiving location was not. She was both rude and insulting.

The gas tank wasn't completely full of gas. A few gallons off. She said it was full, but when you're getting 8 mpg, just a few gallons makes a difference in being told the tank is full versus almost full.

These people were the most kind, courteous and helpful folks going beyond their duties!

This will be my go to location from here on out. Truly the best in the Uhaul business.

There was no one there when I arrived but a quick phone call settled all questions and it was a quick in and out.

Very friendly and helpful employees!!! They made renting a trailer fun!

Great people - great service !!

Very friendly and helpful.

Very nice people to deal with...

They were very helpful and friendly!!! Very easy to work with.

Very friendly and helpful. Will definitely use this location again!

Pitts went above and beyond for our needs. A day before needing a car trailer they did not have one on the lot but assured us they'd have one for us the next day and they did. Great people!!

Not much. Upon arrival, my reservation was processed promptly, and my trailer was hooked up to my truck with care and precision. Pictures were taken to insure proper connection of all safety chains and I was given instructions on how to reattach should I have a need to disconnect the trailer. Great job and a class act.

Not a thing

Everything was perfect at this rental business...!!!

Again, wonderful attendant that briefed me about the return process. He was nice, knowledgable and quick!

Great service!!

Very nice and friendly people to work with

Everything was great

Wonderful service at this location. Ginger went the extra mile to make sure we had the equipment we wanted at the location we wanted.

Really nice people that made the turn-in process simple.

The signage was bad making it hard to figure out where to go to pick up the vehicle. Neither the man, nor the woman, who I assume were the owners, introduced themselves. Once I had completed the paperwork, I was not escorted or even directed to the vehicle. I had to figure out for myself which vehicle was the one I was supposed to take.

They are very friendly and helpful people

See above comments

It seemed that their website had A LOT of trouble. It wouldn't print our contracts (or the customer in front of us). There were a lot off issues that would have been resolved had the uhaul website been working correctly. (That is what we were told the issue was).

Ginger is very nice and helpful!

I was told the first 10 miles had no charge and yet I was charged for them anyway. My total should have been the $29.95 that I was told. I was told that after the 10 miles there was a charge per mile however I never went over. If I would have been charged what the woman told me my survey would have been different but she clearly told me the first 10 miles were no charge and that since I wasn't going over 10 miles there would be no mileage charge. I feel that I am owed a refund for that!

Quick and easy drop off.

This place was great. If you get from them I know it will be checked and ready.

Very positive would definitely recommend

Excellent service and availability. Wonderful people. Highly recommend renting from them.

Unattended drop-off was very straightforward.

I will never use Uhaul again. And I will do all I can to convince others not to use Uhaul also.

The couple at Pitts were so kind and gracious. Used them as a drop off before. Great place to do business with.

Very helpful

Ginger is very helpful!!

Was after 6 o'clock when dropped off the trailer. Was number on door that I called. Nice lady told me to just leave it there an she would check it in in the morning. Recieved recept by email first thing the next morning. Very good service.