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CHRISTY B
Customer Reviews for Wakefield Towing
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Picked up mobile app
Marcus BThere are too few lights, felt very unsafe when dropping off rental. Otherwise the location was fine. The u haul process however, is awful. Waiting over 30 min and never getting communication of, well, anything. Validation wasn’t confirmed, held more money than system showed, had to call and wait 20+ minutes to find out we were waiting for nothing -due to the lack of communication. Painful and frustrating process!!
Jennifer OIt would be nice to be able to add additional things like dolly rentals, etc. on the Bolivar, MO 24/7 site. Other than that, it was very convenient.
Paul DThe map location and address do not match. The drop off was very confusing. Please give more detail on where to drop off or update the name and address of the drop off location.
Angela SSend an invoice for charges
Joseph NWasn't even my original drop off place. After having issues with the original location moving and the bar code not scanning on their door had to call to get a new drop off location. And they charged me for going over my estimated miles by 22 even though I returned the truck several days early. Will not use uhaul again.
ashley MThank you.
Merlin CEverything about my experience here was excellent. I'd recommend going to 2836 W Broadway St. Bolivar MO 65613 to anyone and everyone. Checkin was easy and Drop off even easier. Thank you for making moving a stress free experience!!
Tami TThe lady I dealt with was tweeking. She had no clue what was going on. I had to wait in the cold while she checked for previous damage, putting x stickers on it. She never checked the cargo space which upon arrival to load truck I discovered a U-Haul dolly in the back. Which I didn't rent . I returned dolly with the truck.The floor had bolts and screws and debris on it. The cab area was average for cleanliness. Poor choice of people for running your business. I've rented U-Haul before and never had an experience like this. It will be a memorable one for sure.
Brad RGreat service. Would use again without a doubt.
James NThey worked hard to get me exactly what I need, clean, and on time. I will gladly go there again, and I will recommend this location to others.
RYAN BThey smoked inside & out that made me sick for half the day Gross and over welming.
Lee JKim is flexible and helpful ! We have rented twice from her !
Kristi TNothing the lady working there was super helpful and knew what she was doing nothing needs to change it is perfect
Lucas AThe truck I used clearly had an alignment problem. The steering wheel was turned to the left just to drive straight.
Dakota FAfter reserving a 15ft truck we were informed less than 24 hours before pick up that we would now have to 26ft truck instead. The truck that we were given was parked in-between 2 other trucks and was difficult to get out of the parking spot. I do not understand how we can reserve a truck and then still not get the specific truck that was reserved. There is a HUGE different in the sizes of these two trucks and is not easy to drive or get out of the parking lots.
Katelynn CWas noone to help unhook U-Haul Trailer which did not come with a jack so had to manually lift it off on the hitch.
Jeff HI’ve used this location several times for drop-off, but this was the first time to pick-up. It was Sunday morning, and the app told me I had to check-in at the counter which was not open . I called the number on the door, and she took care of everything, even added miles which the reservation system had left impossibly low. U-hails strength is in their field offices, as they respond when their app can’t handle it. I still prefer the system, but just nice to know their is help locally.
STEVEN BI got double charged and was told it would be refund and it still hasn't been. I'm owed $100
Jake GI ordered and paid for a dolly and did not receive one. I called and was told they didn’t have them at that location. Also, the lady working wasn’t there when I arrived and I had to call uhaul to get her to answer because she didn’t leave me a key even though I stated I wanted contactless pickup.
Lisa BStore was supposed to be open, 9 am no one was there, called store number says to leave message then it said mail box was full, had to call corporate to help me get information on my phone, had problems with that then she fixed it to where I could leave key in lock box, will never go back to this uhaul in bolivar
PATRICIA HExcellent service. Highly recommend.
Nancy ANo one was there when the trailer was dropped off
Stoney JNo one was there and having to do it by mobile check-in was very much inconvenient. If you’re going to have a business BE THERE!!!!! I will never get or return a rental there if I rent a You-Haul at all. Being stopped on I-40 just north of Jackson, TN and being told that the truck was stolen was only part of a very traumatic experience. The only good part was Jonathon in Nashville telling me that the guy who stopped me was running a scam. Other than that I would not recommend rental with this place. I missed my exit while talking to u-haul and still had to pay for extra mileage.
kathy jMake the online checkout easier. The person we had to talk to on the phone for help was less than excited to be helping. Way too many things can go wrong when there isn't a live person on site to assist. Understand it was a holiday, but there are some businesses that are still needed, even on a holiday. Would be nice to have a person 'on call' to help those that have no option on when they can move. Check out took almost an hour...an hour that cut into our moving time.
Timmy GStaff made it fast and easy. Not much to improve.
Lucky JThe truck had a problem with the front wheels alignment. The front end shook and rattled during the entire trip.
Melinda ONo one was there
Sarah R24x7 drop off, didn't see anyone.
Ryan JI was well pleased with Pitts Uhaul, don't know how it could of been any better. Thank You.
JETHRO WSuper great customer service thank you
Grace TEverything was perfect and the service was great there.
Alma FThe owners of the rental center went above and beyond to assist me getting my rental. So kind and treated me with respect. They even let me see their old boy Rottweiler dog. Such a great couple running that location. I will be back for all my future rentals.
Kevin MOut standing service! Warm and inviting. Gentleman who helped us was professional and delightful to do business with.
james hVery friendly and helpful
DAWN WInside of building was not bad. Driveway had many chug holes, needed blading and base material badly.
DANIEL RThe trailer did have some leaves inside that could have been cleaned out first but other than that the staff were so friendly and helpful. If we need a trailer in that area again I will not hesitate to use them. Thanks.
Nancy PExcellent customer service!
Tia DGreat care and we’re flexible to all my questions and concerns. I will use these folks at this location again. I strongly recommend this helpful location.
MICHAEL PI had an excellent experience with my rental. Everyone was super nice, especially Ginger at Pitts. She was awesome!
Steven BThe people are really nice & helpful.
Brian HVery Friendly and helpful. Enjoyed doing business with them.
LUCINDA JNothing! These owners were very helpful and served us well.
JIMMY PThe lady (I think her name was Ginger) at this location was amazing. So many people can be so rude and unhelpful so it was wonderful to meet such a sweet and helpful person. She made a stressful moving situation a little easier with her sweet smile and personality. Thank you!!!
CARRIE MMy only complaint is that there is a building in front of the actual UHaul office and it was a little difficult to find the actual office. Once I called and she told me exactly where it was we had no trouble finding it. Signage that points to the office would be good.
William DExtremely nice and welcoming couple. Very personable and friendly. Rental and hookup process was the smoothest and fastest I've had yet.
Logan TWonderful people. They went above and beyond expectations.
Alan VThe appliance dolly we were given did not operate properly and would not go up steps.
Brenda CVery friendly owners.
Christopher WWas a little hard to find because of the neighboring business that also does UHAUL rentals... a more visible sign at the driveway would be very helpful in finding the right place to pull in.
Ryan DVery accommodating- eager to meet my needs. Highly recommended.
ALIVIA TThey were really nice!
SOUNDRA SDouble checking invoice information/prepayment before over charging customer
Teresa B