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Ben S.
Customer Reviews for Pitts Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service. Highly recommend.
Nancy A.No one was there when the trailer was dropped off
Stoney J.No one was there and having to do it by mobile check-in was very much inconvenient. If you're going to have a business BE THERE!!!!! I will never get or return a rental there if I rent a You-Haul at all. Being stopped on I-40 just north of Jackson, TN and being told that the truck was stolen was only part of a very traumatic experience. The only good part was Jonathon in Nashville telling me that the guy who stopped me was running a scam. Other than that I would not recommend rental with this place. I missed my exit while talking to u-haul and still had to pay for extra mileage.
kathy J.Make the online checkout easier. The person we had to talk to on the phone for help was less than excited to be helping. Way too many things can go wrong when there isn't a live person on site to assist. Understand it was a holiday, but there are some businesses that are still needed, even on a holiday. Would be nice to have a person 'on call' to help those that have no option on when they can move. Check out took almost an hour...an hour that cut into our moving time.
Timmy G.Staff made it fast and easy. Not much to improve.
Lucky J.The truck had a problem with the front wheels alignment. The front end shook and rattled during the entire trip.
Melinda O.No one was there
Sarah R.24x7 drop off, didn't see anyone.
Ryan J.I was well pleased with Pitts Uhaul, don't know how it could of been any better. Thank You.
JETHRO W.Super great customer service thank you
Grace T.Everything was perfect and the service was great there.
Alma F.The owners of the rental center went above and beyond to assist me getting my rental. So kind and treated me with respect. They even let me see their old boy Rottweiler dog. Such a great couple running that location. I will be back for all my future rentals.
Kevin M.Out standing service! Warm and inviting. Gentleman who helped us was professional and delightful to do business with.
james H.Very friendly and helpful
DAWN W.Inside of building was not bad. Driveway had many chug holes, needed blading and base material badly.
DANIEL R.The trailer did have some leaves inside that could have been cleaned out first but other than that the staff were so friendly and helpful. If we need a trailer in that area again I will not hesitate to use them. Thanks.
Nancy P.Excellent customer service!
Tia D.Great care and we're flexible to all my questions and concerns. I will use these folks at this location again. I strongly recommend this helpful location.
MICHAEL P.I had an excellent experience with my rental. Everyone was super nice, especially Ginger at Pitts. She was awesome!
Steven B.The people are really nice & helpful.
Brian H.Very Friendly and helpful. Enjoyed doing business with them.
LUCINDA J.Nothing! These owners were very helpful and served us well.
JIMMY P.The lady (I think her name was Ginger) at this location was amazing. So many people can be so rude and unhelpful so it was wonderful to meet such a sweet and helpful person. She made a stressful moving situation a little easier with her sweet smile and personality. Thank you!!!
CARRIE M.My only complaint is that there is a building in front of the actual UHaul office and it was a little difficult to find the actual office. Once I called and she told me exactly where it was we had no trouble finding it. Signage that points to the office would be good.
William D.Extremely nice and welcoming couple. Very personable and friendly. Rental and hookup process was the smoothest and fastest I've had yet.
Logan T.Wonderful people. They went above and beyond expectations.
Alan V.The appliance dolly we were given did not operate properly and would not go up steps.
Brenda C.Very friendly owners.
Christopher W.Was a little hard to find because of the neighboring business that also does UHAUL rentals... a more visible sign at the driveway would be very helpful in finding the right place to pull in.
Ryan D.Very accommodating- eager to meet my needs. Highly recommended.
ALIVIA T.They were really nice!
SOUNDRA S.Double checking invoice information/prepayment before over charging customer
Teresa B.A bit awkward. The employee who was already outside didn't ask for any info and I didn't do anything but unhook and help him move the trailer to an open spot. I'm hoping he was really an employee and the trailer really got checked in. He was friendly, it just seemed too easy and not very official.
KEITH M.Nice friendly good customer service
Chantal T.Spoke to the owner ahead of time since we would be dropping the truck off during after hours. He was great. Made it super easy and clear what we needed to do. Thanks!!
Evelyn O.The proprietor was both courteous and professional. The receiving location was not. She was both rude and insulting.
THERESA K.The gas tank wasn't completely full of gas. A few gallons off. She said it was full, but when you're getting 8 mpg, just a few gallons makes a difference in being told the tank is full versus almost full.
Jacob J.These people were the most kind, courteous and helpful folks going beyond their duties!
Judith S.This will be my go to location from here on out. Truly the best in the Uhaul business.
dorthy B.There was no one there when I arrived but a quick phone call settled all questions and it was a quick in and out.
Charles A.Very friendly and helpful employees!!! They made renting a trailer fun!
Jay L M.Great people - great service !!
Roger L.Very friendly and helpful.
Vicki S.Very nice people to deal with...
Tommy G.They were very helpful and friendly!!! Very easy to work with.
Brittany F.Very friendly and helpful. Will definitely use this location again!
Kevin L.Pitts went above and beyond for our needs. A day before needing a car trailer they did not have one on the lot but assured us they'd have one for us the next day and they did. Great people!!
Cindy H.Not much. Upon arrival, my reservation was processed promptly, and my trailer was hooked up to my truck with care and precision. Pictures were taken to insure proper connection of all safety chains and I was given instructions on how to reattach should I have a need to disconnect the trailer. Great job and a class act.
Stephen G.Not a thing
Daniel M.Everything was perfect at this rental business...!!!
Tony P.Again, wonderful attendant that briefed me about the return process. He was nice, knowledgable and quick!
Kathryn G.Great service!!
Chris M.Very nice and friendly people to work with
Wendy M.Everything was great
Tom H.