Customer did not leave a comment.steven B.
Customer Reviews for Pitts Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Store was supposed to be open, 9 am no one was there, called store number says to leave message then it said mail box was full, had to call corporate to help me get information on my phone, had problems with that then she fixed it to where I could leave key in lock box, will never go back to this uhaul in bolivarPATRICIA H.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.Sharri R.
Customer did not leave a comment.Ben S.
Excellent service. Highly recommend.Nancy A.
No one was there when the trailer was dropped offStoney J.
No one was there and having to do it by mobile check-in was very much inconvenient. If you're going to have a business BE THERE!!!!! I will never get or return a rental there if I rent a You-Haul at all. Being stopped on I-40 just north of Jackson, TN and being told that the truck was stolen was only part of a very traumatic experience. The only good part was Jonathon in Nashville telling me that the guy who stopped me was running a scam. Other than that I would not recommend rental with this place. I missed my exit while talking to u-haul and still had to pay for extra mileage.kathy J.
Customer did not leave a comment.HELEN G.
Make the online checkout easier. The person we had to talk to on the phone for help was less than excited to be helping. Way too many things can go wrong when there isn't a live person on site to assist. Understand it was a holiday, but there are some businesses that are still needed, even on a holiday. Would be nice to have a person 'on call' to help those that have no option on when they can move. Check out took almost an hour...an hour that cut into our moving time.Timmy G.
Customer did not leave a comment.Beth O.
Staff made it fast and easy. Not much to improve.Lucky J.
Customer did not leave a comment.Kristina H.
Customer did not leave a comment.karl L.
Customer did not leave a comment.DAVID K.
The truck had a problem with the front wheels alignment. The front end shook and rattled during the entire trip.Melinda O.
Customer did not leave a comment.AMANDA C.
No one was thereSarah R.
24x7 drop off, didn't see anyone.Ryan J.
Customer did not leave a comment.DONALDBELMONT B.
Customer did not leave a comment.Juan N.
Customer did not leave a comment.Charles F.
Customer did not leave a comment.Mike L.
Customer did not leave a comment.sandy F.
I was well pleased with Pitts Uhaul, don't know how it could of been any better. Thank You.JETHRO W.
Super great customer service thank youGrace T.
Everything was perfect and the service was great there.Alma F.
Customer did not leave a comment.Gerald S.
The owners of the rental center went above and beyond to assist me getting my rental. So kind and treated me with respect. They even let me see their old boy Rottweiler dog. Such a great couple running that location. I will be back for all my future rentals.Kevin M.
Out standing service! Warm and inviting. Gentleman who helped us was professional and delightful to do business with.james H.
Customer did not leave a comment.BRIAN H.
Very friendly and helpfulDAWN W.
Inside of building was not bad. Driveway had many chug holes, needed blading and base material badly.DANIEL R.
Customer did not leave a comment.Terry J.
Customer did not leave a comment.Justin L.
The trailer did have some leaves inside that could have been cleaned out first but other than that the staff were so friendly and helpful. If we need a trailer in that area again I will not hesitate to use them. Thanks.Nancy P.
Excellent customer service!Tia D.
Great care and we're flexible to all my questions and concerns. I will use these folks at this location again. I strongly recommend this helpful location.MICHAEL P.
Customer did not leave a comment.Amy R.
Customer did not leave a comment.Donald T.
I had an excellent experience with my rental. Everyone was super nice, especially Ginger at Pitts. She was awesome!Steven B.
The people are really nice & helpful.Brian H.
Customer did not leave a comment.TRENI LUANN K.
Customer did not leave a comment.GENE R.
Very Friendly and helpful. Enjoyed doing business with them.LUCINDA J.
Nothing! These owners were very helpful and served us well.JIMMY P.
The lady (I think her name was Ginger) at this location was amazing. So many people can be so rude and unhelpful so it was wonderful to meet such a sweet and helpful person. She made a stressful moving situation a little easier with her sweet smile and personality. Thank you!!!CARRIE M.
Customer did not leave a comment.Velinda J.
My only complaint is that there is a building in front of the actual UHaul office and it was a little difficult to find the actual office. Once I called and she told me exactly where it was we had no trouble finding it. Signage that points to the office would be good.William D.
Extremely nice and welcoming couple. Very personable and friendly. Rental and hookup process was the smoothest and fastest I've had yet.Logan T.
Customer did not leave a comment.MICHAEL F.
Wonderful people. They went above and beyond expectations.Alan V.
The appliance dolly we were given did not operate properly and would not go up steps.Brenda C.
Very friendly owners.Christopher W.
Was a little hard to find because of the neighboring business that also does UHAUL rentals... a more visible sign at the driveway would be very helpful in finding the right place to pull in.Ryan D.
Very accommodating- eager to meet my needs. Highly recommended.ALIVIA T.
Customer did not leave a comment.Shane O.
They were really nice!SOUNDRA S.
Customer did not leave a comment.Richard S.
Double checking invoice information/prepayment before over charging customerTeresa B.
Customer did not leave a comment.TONY E.
Customer did not leave a comment.Angela H.
A bit awkward. The employee who was already outside didn't ask for any info and I didn't do anything but unhook and help him move the trailer to an open spot. I'm hoping he was really an employee and the trailer really got checked in. He was friendly, it just seemed too easy and not very official.KEITH M.
Customer did not leave a comment.Jerome T.
Nice friendly good customer serviceChantal T.
Spoke to the owner ahead of time since we would be dropping the truck off during after hours. He was great. Made it super easy and clear what we needed to do. Thanks!!Evelyn O.
The proprietor was both courteous and professional. The receiving location was not. She was both rude and insulting.THERESA K.
Customer did not leave a comment.Walter B.
Customer did not leave a comment.Craig L.
The gas tank wasn't completely full of gas. A few gallons off. She said it was full, but when you're getting 8 mpg, just a few gallons makes a difference in being told the tank is full versus almost full.Jacob J.
Customer did not leave a comment.Anna G.
Customer did not leave a comment.Stefan B.
Customer did not leave a comment.William T.
Customer did not leave a comment.Cynthia G.
These people were the most kind, courteous and helpful folks going beyond their duties!Judith S.
Customer did not leave a comment.Karen R.
Customer did not leave a comment.Jesse W.
This will be my go to location from here on out. Truly the best in the Uhaul business.dorthy B.
Customer did not leave a comment.Debra C.
There was no one there when I arrived but a quick phone call settled all questions and it was a quick in and out.Charles A.
Customer did not leave a comment.Debra C.
Customer did not leave a comment.Sandy B.
Customer did not leave a comment.Edward B.
Very friendly and helpful employees!!! They made renting a trailer fun!Jay L M.
Great people - great service !!Roger L.
Very friendly and helpful.Vicki S.
Customer did not leave a comment.Charles C.
Very nice people to deal with...Tommy G.
They were very helpful and friendly!!! Very easy to work with.Brittany F.
Very friendly and helpful. Will definitely use this location again!Kevin L.
Customer did not leave a comment.Ray B.
Pitts went above and beyond for our needs. A day before needing a car trailer they did not have one on the lot but assured us they'd have one for us the next day and they did. Great people!!Cindy H.
Customer did not leave a comment.Billy J.
Not much. Upon arrival, my reservation was processed promptly, and my trailer was hooked up to my truck with care and precision. Pictures were taken to insure proper connection of all safety chains and I was given instructions on how to reattach should I have a need to disconnect the trailer. Great job and a class act.Stephen G.
Not a thingDaniel M.
Customer did not leave a comment.Donald C.
Everything was perfect at this rental business...!!!Tony P.
Customer did not leave a comment.jack T.
Again, wonderful attendant that briefed me about the return process. He was nice, knowledgable and quick!Kathryn G.
Great service!!Chris M.