Customer Reviews for Pizza Factory Janesville
(U-Haul Neighborhood Dealer)

Rating:

3.0

I was charged for two days when I returned it on time I have GPS location on and it states that I returned it on time. Yet I was still charged a second day.

Rating:

5.0

the person that check the truck out to me was very mice and helpful. The truck was clean and in very good condition.

Rating:

5.0

Excellent customer service

Rating:

5.0

The owner Jeff was great to work with. Excellent customer service. Lisa also made everything so simple. Thank you, it was an easy move.

Rating:

5.0

I had A. Few major problems with the entire rental. But as far as the truck pick up at the Pizza Factory that was fine. I ordered a truck and a toe Dolly. When I went to pick the truck up, the Dolly wasn't available. The only one they had was for local only. My rental was from Susanville to Seattle.. i called the 800 number and they located one, which was 80 miles away. They accord me that I was going to have to go pick it up and use the truck that I had just rented. Get charged for the mileage and the gas before. I even started my trip. I don't find that fair at all.. When I picked the truck up, it was supposed to be 650..00 and they wanted to charge me close to $800. That was the first problem we had to get the 800 line for support. After an hour of dealing with those individuals in trying to apply the discount that was offered, I was off to pick up the toe Dolly.. When I arrived in beaver, California until Dolly was available, I went in to check out and they told me it wasn't paid for which my card had already been charged over $800.. once again, I had to call the 1 800 line. To try to figure out what went wrong.. After spending an hour there, they were able to reduce the price of the toad Ali and said that they would be refunding me to the difference on my credit card which was overcharged.. after. Getting the paperwork at the beaver California location. The agent said the toad Dolly was in the back and drive around and I could pick it up.. not only did I pick it up. I had to install it and put it on myself and after doing a walk around. I found there was no lights whatsoever. The pigtail was broken from the previous rental. I did the pre-trip and advised them about it. But there was nothing that could do I either took it or had nothing, so I picked up the unit and headed back to Susanville to the Pizza Factory to pick my vehicle up after picking the vehicle up. I had to stop at a Walmart and get a red flashing light and put it on the back of my car. In order to drive safely to Seattle.. .After being. Overscharged on my credit card. That left me with limited cash for fuel, which made it very difficult and not knowing if I was even going to make it. As of today they still haven't refunded my card fully. I turned the vehicle in in Auburn Washington where it was assigned to I don't think I should be charged for the excess mileage that was put on by the reservation that wasn't correct in the beginning., the customer service has been anything but fair so far and I'm still. Upside down on my credit card.. That was my experience with U-haul.

Rating:

5.0

I called drop off location day before and the person (Jeff C) was very polite and helpful

Rating:

2.0

Although after feeling trapped after a major car accident that made me feel stranded, I practically had to plea to get my "Guaranteed " Reservation. Then my entire rental agreement was input incorrectly. This was the 2nd place in this area I had to travel to after being told the vehicle was available..

Rating:

3.0

Better maintain equipment

Rating:

5.0

Michelle was a great representative and would enjoy renting from this location again.

Rating:

5.0

Very helpful because there was some confusion about my return location. I knew it was Janesville, CA, but when I got to Pizza Factory their system showed I was supposed to leave it in Susanville. She called UHaul, told them about my printed instructions, the Pizza Factory needed the big 26 footer, so everything worked out great. I got the recommended insurance and didn't generate any additional charges. Overall a most excellent customer experience, I've used Uhaul 3 times in my adulthood, and you all have come through time and again in the clutch for me. So I'll always recommend Uhaul to friends, and I'll be using a 15 footer next wk to move my stuff across town from storage. Thanks again and God Bless!

Rating:

5.0

Jeff and Melissa were great in helping me rent a truck for a local move. Thank you!

Rating:

5.0

Melissa gets 5 stars for customer service. She is awesome!

Rating:

3.0

I am not sure who to blame right now on the latter part that happen. I paid for 4 days already not 2 and was billed for 2 days! I never received all my pads or my dolly yet have a charge for missing equipment!!!!

Rating:

5.0

Pick up was quick and easy. The staff were very friendly and helpful. I’ll return here in the future if I am in need of a truck or trailer.

Rating:

3.0

The whole experience was a mess. The rental guy messed our rental up, bullied us into accepting a different contract and then has over charged us. I’ve yet to do my FB and yelp review but rest assured it will not be positive.

Rating:

5.0

Excellent customer service ! Friendly Helpful and efficient ! Way above par ! You just don’t see that these days!! Thank you !!

Rating:

5.0

Mellisa has great customer service and met all of our expectations! Thank you

Rating:

5.0

Excellent experience. Very easy to pick up rental. Smooth process.

Rating:

1.0

They didn’t know how to handle the billing. I asked them how much I would be charged if I dropped off within a couple hours of picking up. They told me that because I was taking it to a different city and dropping off it automatically gets two days, but if I drop it off before that I will only be charged for one day. I ending up paying 3x what I was expecting to pay.

Rating:

5.0

Great service, great truck and trailer. Could not be happier !

Rating:

3.0

U-Haul I have had the worst experience with your company. Feel free to call. Would not recommend.