Whilst the location & the staff at that location were awesome & very helpful, the hidden costs of renting this unit were shocking. How on earth you can advertise a vehicle for $39.99 & then ultimately charge $300 is astonishing to me.
Martin L.
Customer Reviews for Pizza n more eh
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I originally booked the trailer expecting to bring it back to the original location. Then life interfered. I checked my contract/receipt to confirm the terms. It said I could leave the trailer at another authorized location for twice the day rate, which was fine. It would have saved me time and fuel. So I dropped the trailer at the Red Deer Riverside location. But the next day the Torrington store manager calls me demanding I return it to the original location and threatens to charge me up to $500.00 get it back to him. I was frustrated to say the least. I called the uhaul customer service line to confirm whether or not that was true. They could not give me a concise answer. So I stopped half way through a home project, screwed all my plans for the day, and drove this trailer back to original location. If in doubt I read the fine print. The contract was clear. I had the option to pay extra to leave it in another location. Nobody likes being threatened with an outrageous amount of money. It was rude and petty. And calling me an hour before the cutoff, to rush there to get it in time didnt help. I will not be using that service again at that location.
JARED I.The poor guy has limited connectivity on his computer so it's slow to process rental. But he is a friendly and chatty guy that makes the time pass easily.
Joshua B.Thank you for your help.
Wanda S.Very pleasant to deal with.
jay O.friendly and knowledgeable
Gerald M.