Customer Reviews for PK Shipping
(U-Haul Neighborhood Dealer)

Rating:

4.0

Although the location and experience in picking up and dropping off the vehicle was pleasant, I have 2 complaints that I wish to express: 1) Although I only place 16 miles on the truck, the gas gauge, which indicated approximately half full, slipped down a notch as I was returning the vehicle. I was forced to pump approximately $10 of gas into the tank to get the gauge to get back to where it was when I picked up the vehicle although I probably used less than one gallon of gas. 2) I found your website to be EXTREMELY confusing when I went through the booking process. All I wanted to rent was the truck for only about 3 hours but was forced to click on an endless display of other services when placing my reservation. When I received my final invoice, there was a charge for "Safe Move" coverage which I never wanted. If I actually had to check on this box in order to get this coverage, I can't see how I would have done that but, unfortunately, I cannot go back and review my original order. I hope you will have the decency to remove this charge. If not, I will instruct my credit card company not to pay it. I am happy to discuss this further should anyone from your company care to give me a call. Otherwise, I expect that this charge will be removed asap.

Rating:

5.0

I will shore be renting from this location again. Very friendly staff and easy process.

Rating:

3.0

Coordinator was not on site, asked us to wait, had to coordinate to pick up keys from a neighboring business. It worked out but could have been a real problem if we were not flexible on timing

Rating:

1.0

Worst place ever !!!!! They are always closed .lost 1 hour trying to get the truck. Third time I used them (last one ) phone number on file doesn’t even work

Rating:

5.0

The service was excellent I will recommend a friend

Rating:

2.0

Missing equipment requested Pick id verification was a frustrating process Charged some random $2 fee when dropped off with no explanation Contact number shown on website and confirmation order was a disconnected number I would appreciate a credit - due to the fact that the last 2 times i have used uhaul it has been a bad experience Last time in 2020 the place i rented from not only did not have trucks in parking lot they were not even opened I had yo scramble yo find another location that had a truck HORRIBLE EXPERIENCE BOTH TIMES

Rating:

3.0

Have a location closer to destination. The reservation process from the beginning required more than a few phone calls, to correct the reservations as to P/U, time, and return. It was extremely frustrating, time consuming. Remote P/U took 40 minutes. Laborious, and time consuming. Streamline the process please.