This place was great. The place I originally booked (Wisconsin Rapids) at was not. They got the pick up time wrong and when I went in to figure it out, the wife pretty much called me a liar. She was extremely rude. When the husband came to help, I told him his wife was rude. His response was "I was back there listening and you were rude also." I would never recommend this place to anyone. Their customer service was terrible!
Heidi B
Customer Reviews for Plainfield True Value LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not much. It was a good experience.
Jeffrey HThere were problems on this end too. The employee wasn’t able to get the check out equipment to work. She had already had to call the company that day. Better training and support for remote employees is needed.
Michael FNothing there there to to do things right
JAMES CFree coffee and donuts
Ken WThey were awesome, friendly, and informative.
STEVEN PWhen I showed up at a different location to pick up my van, I wasn't able to check in and the business was closed. UHaul customer service wouldn't answer call or online chat. So I tried calling this place to rent one here instead. They were very friendly and made the whole experience into a positive. Would definitely recommend renting your vehicles here.
andrea dGood experience
Mitchell FGreat customer service. Friendly and helpful
Sandra FIt took 40 minutes to check me in on the equipment. They never told me to verify the speedometer. It took just as long to check me out. Computer problems.
Craig DSeems your software is difficult for the end users to navigate. Check in and check out were both slow. Over an hour simply to get and return a trailer seems excessive.
Thomas EMake sure the customer knows that you don’t charge by the day and the mile for one way moving service. I drove the truck 346 miles and you charged my account $745 . I would not recommend uhaul to anyone for a one way move. A very unsatisfied customer .
George RFantastic experience from pickup to drop off, smooth as silk! I highly recommend this dealer.
fred aAlways helpful and efficient. Thank you.
BRUCE Efreindly staff
Randy RAlthough I had to go to three different locations to get the truck that I initially rented out of Stevens Point, Plainfield was the best customer service. Wisconsin Rapids was the next place I had to pick up after Stevens Point but was not available nor was the district manager available that made me wait for over an hour even though they were supposed to be open. Plainfield five stars, Stevens Point two stars for calling me 15 minutes before my pickup time and Wisconsin Rapids one star.
Ashley BTruck box was dirty and not completely fueled. Ordered equipment was not available. The computer was not working properly. Location was under staffed.
John CGreat service! Very helpful
Nancy GGenerally, they were a friendly, helpful group. However, initially they had a difficult time keeping track of details. If we had not checked in fairly frequently, we would not have had a truck. Not sure who "dropped the ball" so to speak. The good news is that in the end they came through. My call directly to U-Haul where I spoke with "David" pulled it all together.
Carol UEverything was all good
eric aVery efficient drop off Friendly professional staff. I would drop off or rent from here in the future
DANIEL Wexcellent all the way around
RUSSELL RStaff at the hardware store were very friendly and professional five stars!
Gary AI picked a location in Oshkosh, WI. After it was booked, I then booked a hotel in Oshkosh, WI. The next day U-Haul called and told me the closest place was in Plainfield, WI. I asked how far away that was. She said 39 minutes. That was a lie, it was an hour and 5 minutes!! So we had to drive that distance to pick up the car hauler, which was an hour out of our way!! I will not use U-Haul ever again!! I did not know that when I selected the pick up location, it was only a preferred location.
Jodie GThe people were very friendly and it was a quick drop off.
Clay DThis was not our planned drop off site. I was on hold for over an hour until someone answered. The guy was very helpful and was able to switch sites for us but the hold was completely unacceptable.
Sean PLook at the equipment before renting to the next person and clean it out
Nate QOvercharge for Milage
CHRISTOPHER KAlthough I have had to rent from U-Haul frequently over the last few years, this time seems to go more smoothly than ever before. Nice job!
Jean BThe owner/rep was pleasant, professional and personable. No complaints. In and out, mission accomplished.
thomas vNot specific to this location, but very unhappy with a significant change in our reservation the day which necessitated a significant change in our moving plans. Will not be using UHaul again.
Jordan MNothing, Mike was great and super helpful. Made sure I was taken care of.
Timothy REverything was in good order, the people were helpful and friendly.
Thomas ENice people to work with.
mike hAgain, uhaul computers seem to have major problems
JAMES HWas in and out in just a few minutes. Very friendly staff.
Eric ROur initial reservation had a return drop off location of Wild Rose WI which is only 3 miles from our home. Night before we are told they no longer accept drop offs and would need to take it to Plainfield which is about 20 miles out of the way. We did get 15 miles credit but it also was an additional hour out of our time and gas to run there and back. Meanwhile there were all kinds of U-Hauls sitting at the Wild Rose location when we went to return the vehicle, this was disappointing. We assumed the truck was needed in Plainfield so we became the delivery person?
Bonnie BThe whole experience was so simple and easy -- it was a PLEASURE! Thanks for also making it fun by being awesome!
Karen GThe gentleman who took care of us stayed late so that we could rent a truck. Very pleasant experience.
danny wThe computer system sucks. We spent 45 minutes on the phone trying to make this reservation. When we finally got it, we picked up the trailer about a half hour from the closest place that ended up having the same trailer.
Mike WEmployees were excellent as was the service
LINDA JOriginal quote was for rental was wrong. Came back later and received an accurate quote. Truck was a little dirty, but relatively new. So, it worked great.
Bill Fmade returning fast and easy
Mark MCustomer service was outstanding at Plainfield True Value. Highly recommend.
Stephen JHave a trained employee that doesn’t take nearly two hours to get us out the door when we were the only customers he was attempting to service!
Gwenda kSystem was not working, took a long time to complete the pick up.
Steve W